
© Sealevel Systems, Inc. 7161 Manual | SL905710/2022
Appendix A – Troubleshooting
Sealevel Software is supplied with the Sealevel Systems adapter and may be used in the troubleshooting
procedures. Using this software and following these simple steps can eliminate most common problems
without the need to call Technical Support.
1. Identify all I/O adapters currently installed in your system. This includes your on-board serial ports,
controller cards, sound cards etc. The I/O addresses used by these adapters, as well as the IRQ (if any)
should be identified.
2. Configure your Sealevel Systems adapter so that there is no conflict with currently installed adapters.
No two adapters can occupy the same I/O address.
3. Make sure the Sealevel Systems adapter is using a unique IRQ The IRQ is typically selected via an on-
board header block. Refer to the section on Card Setup for help in choosing an I/O address and IRQ.
4. Make sure the Sealevel Systems adapter is securely installed in a motherboard slot.
5. When running DOS or Windows 3.x refer to the Sealevel Software and this User Manual to verify that
the Sealevel Systems adapter is configured correctly. This software contains a diagnostic program
‘SSD’ that will verify if an adapter is configured properly. This diagnostic program is written with the
user in mind and is easy to use. Make sure that if available, the ‘Use Plug-n-Play” option is turned ‘OFF’
in your BIOS. Having this option set to ‘ON’ in DOS or Windows 3.x will cause erratic operations.
6. WinSSD is available as a standalone utility and is included with Sealevel’s SeaCOM, SeaLINK and
SeaMAC software suites
7. Always use the Sealevel Systems diagnostic software when troubleshooting a problem. This will
eliminate any software issues from the equation.