Security command 1912xr User manual

USER'S GUIDE

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AboutYour Security System.......................................... 1

The Security Command Keypad ...................................2

Special Security Command Messages ......................... 3

Special Security CommandTones ................................4

Understanding Security SystemTerms......................... 4

How your System Operates..........................................6

Area System Arming..................................................... 7

Area System Disarming................................................8

All/Perimeter System Arming ........................................ 9

All/Perimeter System Disarming .................................. 10

Home/Away System Arming ........................................11

Home/Away System Disarming ...................................12

Security Command User Menu....................................13

Alarm Silence ..............................................................13

Sensor Reset...............................................................13

Door Access ................................................................ 14

Armed Areas Display...................................................14

Outputs On Off ........................................................... 15

Loop Status ................................................................. 15

Bypass Loops..............................................................16

Loop Monitor ............................................................... 17

System Status ............................................................. 18

SystemTest .................................................................18

User Codes .................................................................19

Ambush Codes ............................................................ 20

Schedules....................................................................22

Date andTime .............................................................26

Display Events............................................................. 27

Loop Event Displays ....................................................28

Arming and Disarming Event Displays......................... 28

User Code Change Event Displays ............................. 29

Schedule Change Event Displays................................29

Door Access Event Displays........................................30

Supervisory Event Displays .........................................30

System Setup .............................................................. 31

Appendix .....................................................................35

Security Command User's Guide

for 1912XR Command Processor Panels

Table of Contents

Information furnished by DMP is believed to be accurate and reliable.

This information is subject to change without notice.

AboutYour Security System

YourSecurity Command system hasbeen designed with yoursafety

and comfort in mind. It uses the latest in computer technology to

create the most user friendly security and fire system on the market

today.

The system combines ease of use with a simple to understand

Security Command keypad display to offer the full range of features

requested by today’s security system owners. Security Command

can protect both the interior and perimeter of your home or business

while you're away or just the perimeter when you're inside giving you

a wall of security and peace of mind.

You can turn portions of your protection on or off at any time by

pressingafewbuttons,orhavethesystemturnonoroffautomatically,

every day, by entering a simple schedule. You can add, delete, and

change personal security codes at any time or check the status of all

protection devices in the system.

Parts of the System

There are two main parts to the Security Command system, the

Security Command keypad and the keypad User Menu.

Security Command keypad

This is the device we've placed at certain locations throughout the

premises that allow you to turn the system’s protection on and off

using your personal security code number.

Keypad User Menu

Thekeypad also supplies a UserMenu containingallof the functions

you need to fully operate your system. For example, to change the

time of day or a personal security code number.

A Note About False Alarms

Oneofthemostimportantconcernsfacingthesecurityindustrytoday

isfalsealarms.Theaccidentaldispatchingofpoliceandfireagencies

places others in jeopardy by limiting the response capability of those

emergency service units. We take this concern seriously and have

spent many hours training our employees to recognize the causes of

false alarms and prevent their occurring.

As part of our commitment to reducing false alarms, we’d like to

encourage you to read this guide thoroughly. All the information

contained here can help you quickly, and comfortably, learn the

operationoftheSecurityCommandsystem.Ifyouhaveanyadditional

questions, or feel that you need more training, please don’t hesitate

to contact us.

About the text in this Guide

Throughout this guide, we’ve made adjustments to the text to help

youdistinguishbetweengeneralinformation,headings,thenamesof

keys, and Security Command keypad displays. These adjustments

are described below:

When you see It means

Standard Type General information text.

Standard Bold Type Page and paragraph headings.

ALL CAPITALS Security Command keys.

ALL BOLD CAPITALS Displays on the Security Command.

Introduction

Data Entry keys

You use these keys to enter your code number when arming or

disarming or when entering information into the system. The letters

underthekeysareforusebyourtechnicianstoprogramdescriptions

of protection devices into your system.

The ARROW key

The ARROW key is used to go back through the keypad displays

whileoperating your system. You canpress theARROWkey to back

up through the list of functions in the user menu or to make a

correction when entering information such as a code number. If you

make an error while entering the information, press the ARROW key

to erase the last character you entered.

The COMMAND key

Pressing the COMMAND key allows you to advance through the

keypad displays or end a function while in the user menu. The

COMMAND key is also used when entering information, such as

code numbers, into the system. After entering the information using

the data entry keys, press the COMMAND key to complete the entry.

This ends the function you were performing.

AC LED

ThisgreenLEDremainsonsteadyaslongasyourSecurityCommand

system is connected to its AC power supply. Should there be an

interruption,thegreenLEDwillflashonandoff.Thesystem'sbackup

battery will maintain normal operation for a time allowing you contact

our service department.

The Security Command Keypad

YouprobablyhaveoneormoreSecurityCommandkeypadsinstalled

through which you’ll operate the system. These keypads have been

designedtobeeasytouseforanyskilllevel.Let’stakealookatsome

of its features:

The SELECT keys

TherearefourkeysunderthedisplaycalledtheSELECTkeys.These

keys are one of the features that make your system so easy to

operate. They allow you to choose what to do by pressing the

SELECTkeyunderchoicesbeingshowninthedisplay.Forexample,

to access the user menu:

Lighted display

The Security Command uses a highly readable fluorescent display

and up to 16 characters of text to show events occurring on your

system.Somewordsonthedisplaymayoccasionallybeabbreviated

butevery attempthasbeenmade tomaketheseeasily recognizable.

Special Security Command Messages

Asyouuseyoursystem,you’lloccasionallyseeakeypaddisplaythat

asks you to enter a code or that describes a condition on the system.

Below are some examples of the displays you'll see:

ALARM

A 24 hour loop (for example, fire or panic) or an armed burglary loop

has been faulted. Your system may sound bells or sirens.

TROUBLE

There is a problem with a protection device or system component.

This display is accompanied by a description of the problem.

ENTER CODE

The system requires you to enter a personal code number. Code

numberscanberequiredforturning yoursystemon(arming),turning

your system off (disarming), and many other system options.

As you enter your code number, the keypad display shows an

asterisk (*) in place of each digit pressed. This keeps others from

seeing your code number on the display as it’s entered. After you've

entered your complete code, press the COMMAND key.

TRY AGAIN

The code number you've entered is not recognized by the system.

Check the code number and try again.

INVALID CODE

Thecodenumberyou'veentereda second time is considered invalid

by the system.

Introduction

INVALID LEVEL

All security code numbers have authority levels that allow the user to

only access certain functions. When a user attempts a function

outside their authority, the INVALID LEVEL message displays.

INVALID TIME

A level 1 or 2 code number has been entered outside of a schedule.

See Schedules.

SERVICE REQUIRED

There is an electronic failure in your system. Contact our service

department as soon as possible.

Special Wireless Displays

Your system may use radio transmitters to send alarm and trouble

informationfromtheprotectiondevicestothepanel.Wirelesssystems

operate the same as hardwired and also have a few unique keypad

displays.

BACK DOOR - LOBAT – (Low Battery) The battery in a radio

transmitter is low. (BACK DOOR is used as an example only.)

BACKDOOR-MISNG-(Missing)Thepanelisnotreceivingtheradio

transmitter's periodic test report.

WIRELESS - TRBL - (Trouble) Some part of your wireless system is

operating improperly. Test the system to locate the trouble.

Special Security Command Tones

Your keypad also contains a small speaker that allows it to alert you

to events as they occur on your system. Below are brief descriptions

of the different tones you'll hear from the keypad:

Key press tone: A short beep each time you press a key on the

keypad and it’s acknowledged by the system.

Prewarntone: Acontinuouspulsedtonethatsoundswhenyouopen

an entry delay door on a system that is armed (turned on) reminding

you to disarm the burglary protection.

Monitor tone: A pulsed tone for one second, one pulse only that

sounds whenever a door or window is opened while you’re using the

loop monitor function from the User Menu. See Loop Monitor.

Trouble tone: A steady tone indicating a trouble condition on your

system. Press a SELECT key to silence.

What to do when the trouble tone is sounding

Youcan silence the trouble tone by pressing anyoneofthetop

row SELECT keys. This silences the keypad but does not

correct the condition that originally caused the trouble.

Introduction

Understanding Security SystemTerms

Throughout this guide, and in some displays on your keypad, you’ll

seecertainwordsorphrasesthatmightbeunfamiliar.Althoughevery

effort has been made to use terms that are commonly known, there

are some for which there was no acceptable substitute.

Below are some terms you’ll see here and on your keypad display:

Arming

This is the term used for turning on the burglary protection in one or

more areas of the system. Your system may require you to enter a

code number. When armed, the system is able to sound alarm bells

or sirens and, if monitored, send alarm reports to a central station

when a burglary loop is faulted.

Fire, panic, and other 24 hour devices are always turned on and do

not need to be armed.

Disarming

This means turning off one or more areas of the system. When

disarmed,thesystem does NOT sound alarmsor sendalarm reports

to a central station when a burglary loop is faulted.

Loop

A loop refers to a group of one or more protected openings or

protection devices assigned the same loop number. Each door or

window, motion detector, smoke detector, or other device has a loop

number and a name.

Often, similar devices in the same general area will share the same

loop. For example, the windows on the east side of the premises can

all be grouped together in a loop named E. WINDOWS.

Understanding Security SystemTerms

Entry or Exit loop

Almost all systems have one or more doors through which you can

enterorexitthepremises. Thesedoorsare programmedwitha delay

time to allow you to enter or exit while the system is armed without

setting off the alarm.

When you arm the system, activity on this loop is ignored until the

programmed exit

delay time expires. Once that time has expired and

the system is fully armed, opening the door causes the panel to start

the

entry

delay time. During the entry delay time, you must enter a

valid code number to disarm the system or an alarm will occur.

Instant Loop

Exterior windows and non entry doors, or interior protection devices,

are typically not programmed with delay times. If these loops are

faulted while the system is armed, an alarm occurs instantly.

24 Hour Loop

A 24 hour loop is never assigned to an area and is not turned on or

off by arming or disarming your system. Some examples of 24 hour

loops are: fire loops, panic loops, and temperature control loops.

Areas

An area is made up of burglary loops that can be armed or disarmed

together. One area might consist of the garage doors and windows.

When you arm the garage, these loops sound an alarm if faulted.

Central Station Monitoring

Your system can also be programmed to automatically send alarm,

trouble, and arming and disarming reports to a central station.

Operators at the central station can in turn dispatch the appropriate

authorities or contact you with the specific event information. Introduction

Status

Statusis a featurethat automatically displays thearmed or disarmed

status of your system on the Security Command keypads. Alarm or

troubleconditionsonalooporasystemmonitorsuchasACorbattery

troublecanalsobedisplayed.Therearetwotypesofstatusinformation

available: Armed Status and Status List.

Armed Status

With Armed Status, the keypad displays the current armed condition

of areas within your security system. For example:

When you arm areas 1 to 4, the keypad shows = 1234

When you arm areas 1 and 3, the keypad shows =13

IfyoursystemissetupasanAll/PerimeterorHome/Awaysystemand

both the interior and perimeter is armed the display reads:

SYSTEM ON

Status List

The keypad Status List displays any alarm or trouble condition on a

loop, and any trouble condition on an internal system monitor. The

system monitors include the AC power, battery power, panel box

tamper, printer, and phone lines. If more than one alarm or trouble

condition occurs at the same time, the keypad sequences this

information on its display.

If the alarm is from a 24 hour loop or a system monitor, it remains in

the Status List until it restores. If one or more armed burglary loops

tripatthesametime,thelastonetotripremainsintheStatusList.This

is to ensure that if a burglary has occurred the last loop tripped

remains displayed even if it has been restored.

How your System Operates

Yoursystemhasbeenprogrammedtooperateinoneofthreemodes:

Area Arming, All/Perimeter, or Home/Away.

•Area Arming - Your burglary protection is divided into areas. Each

areahasacustomname,canbeturnedonoroffindependentofother

areas, and can have different schedules and authorized users.

• All/Perimeter - Your burglary protection is divided into two areas,

Interior and Perimeter. You can turn on the just the Perimeter

protection while inside for security or turn on both as you leave.

•Home/Away-SimilartoAll/Perimeterbutwithsomedifferentarming

requirements. See the Home/Away section in this guide.

Regardless of how your system has been programmed, much of the

operation is similar. Throughout this guide, any differences between

the systems are noted for your convenience.

Arming Functions

Bypassing:Aftermakingyourarmingselection,thekeypaddisplays

any loops that have been bypassed while the system was disarmed.

These loops remain bypassed until the system is disarmed or until

they’reresetusingtheBypassLoopsmenuoption.Any24hourloops

in a bad condition are also displayed.

During arming, the system verifies that all doors, windows, and other

protection devices to be armed are in normal condition.

Ifeverything is okay, thesystem arms. If thereis a problem onone or

more loops the keypad displays the problem and allows you to

bypass those loops.

Introduction

If the problem can be corrected by simply closing a door or window,

do not bypass the loop. Instead, correct the problem and repeat the

arming procedure. If the loop faults cannot be corrected, you can

bypass before arming or wait until the loop can be repaired by a

service technician. Bypassing a loop means the system ignores it

during the armed period. A code number may be required to bypass

a loop.

Armed Message: After all bypassing is completed or loop faults

corrected, the areas you selected are armed. The keypad briefly

displays ALL SYSTEM ON if all areas in the system are arming and

SYSTEM ON if only selected areas are arming. The keypad then

displays the exit delay as it counts down. Exit loops are not armed

untiltheexitdelaytimeexpires.Allotherloopsarearmedimmediately.

If your system uses a keyswitch to arm an area, the exit delay time is

NOT shown on the keypad display.

ONE MOMENT . . . Message: If your system is monitored, it may be

programmed to wait for the transmission of an arming report to the

central station before displaying the armed message. See Arming

Report below. This is to verify your phone lines are working properly.

While the system is waiting for the transmission, the display reads

ONE MOMENT.... If the report is received, the keypad displays the

armed message. If the report is not received, the keypad displays

LOCAL ALARM ONLY before displaying the armed message.

Arming Report:Your system can be programmed tosend arming or

loop bypassing reports to a central station. This feature is optional

and can be programmed for you at any time.

Area System Arming

Area Assignment: Your security system has been set up into

separateareas.Thenumberofareasandtheirnamesarelistedinthe

back of this guide.

Armingor Disarming:You canarmanddisarmall areasatone time

oreachareaindividually.Youcanonlyarmordisarmareasauthorized

for your code number.

All Or Selective Arming: After entering your code number, the

system allows you to arm either all of the areas to which you have

accessoroneormoreselectedareas.Ifyouchoosetoarm all areas,

thesystembegins verifying that all loops in thoseareas arein agood

condition. If you choose to arm selected areas, the system prompts

you to choose the areas you want to arm.

Area System Arming

Arming: Your Security Command keypad is usually located close to

the door from which you enter and exit the premises. This allows the

mostconveniencewhenarming or disarming the system. Arming the

system is usually done by the last person to leave the premises.

Arming the System:

1. Press the COMMAND key until ARM DISARM is displayed.

2. Select ARM to arm the system.

3. Enter your code number if required.

The display reads ALL? NO YES.

4. Select NO to arm only selected areas. Go to step 5.

SelectYEStoarmallareasauthorizedforyourcodenumber.Go

to step 6. Arming and Disarming

5. If NO is selected in step 4, the display begins to list each area to

which you have access followed by NO YES.

Example: OFFICE NO YES

5a. Select YES for each area you want to arm.

5b. Select NO for each area you do not want to arm.

Note: You can also just press the area numbers you want to arm

while at the ALL? NO YES display. This changes the display

toAREAS: .Theareanumbersyouselectappear in the display.

For example: AREAS: 2 4 . Press COMMAND when done.

6. Thesystemdisplaysanyloopsthathavebeen bypassed prior to

arming and any bad 24 hour loops. No action is required.

7. Atthispointyoucanbypassanybadloops.Seesteps7athrough

7c.

7a. If a problem exists on one or more loops, the loop name and

problem are displayed followed by: BYPASS? NO YES

7b. SelectNO tostopthesystemfromarming withoutbypassing

anyloops.Correcttheproblemontheloopandreturntostep

7c. Select YES to bypass all bad loops being displayed.

8. ThedisplayreadsSYSTEM ON ifatleastoneareainthesystem

is armed, and ALL SYSTEM ON if all areas in the system are

armed.

9. The keypad then displays the exit time in seconds and counts

down the remaining time: EXIT : ## (## = seconds remaining)

The exit loops arm when the delay time expires.

Area System Disarming

Disarming: While the system is armed, you can only enter the

premises through an entry/exit delay door without causing an alarm.

After opening the door, the Security Command keypad sounds a

prewarn tone to remind you to disarm the system. You must disarm

the system before the prewarn tone expires or an alarm on the door

loop will occur.

During the prewarn tone, the keypad displays ENTER CODE:. Enter

your code to disarm the system. Only those areas assigned to your

code will disarm.

Schedules: If you’ve programmed schedules for your system and a

level 1 or level 2 code is entered outside of a schedule, the keypad

displays INVALID TIME. This lets the user know that they are

disarmingoutsideoftheirauthorizedtime.Ifyoursystemismonitored,

an Unauthorized Entry report is sent to the central station.

All Or Selective Disarming: After entering your code number, the

system allows you to disarm either all of the areas to which you have

access or just selected areas. If you choose to disarm all areas, the

systemautomaticallydisarmsthem. Ifyouchoose todisarmselected

areas, the names of those areas will be displayed on the keypad.

Alarm Display: After disarming, the keypad displays any loops that

trippedoranytransmission problems that occurred during the armed

period.Allburglary loops are then disarmedand anybypassed loops

are automatically reset.

Disarmed Message: The keypad displays ALL SYSTEM OFF after

the system disarms.

Arming and Disarming

Central Station Report: A report of the system disarming can be

transmitted to the central station. This is optional and can be

programmed for you at any time.

Disarming an Area System

1. Press the COMMAND key until ARM DISARM is displayed.

During entry delay this process starts at step 3.

2. Select DISARM to disarm areas.

3. The keypad displays ENTER CODE: . Enter your security code

and press COMMAND. The keypad displays ALL? NO YES.

4. Select YES to automatically disarm all the areas authorized for

your security code.

Select NO to disarm only certain areas individually. The keypad

thendisplaysthe name of each area authorized for your security

code followed by the NO YES display.

Choose YES to disarm the area displayed.

Choose NO to not disarm and to display the next area.

Note: Youcan also just press the area numbers youwanttodisarm

while at the ALL? NO YES display. This changes the display

toAREAS: .Theareanumbersyouselectappear in the display.

For example: AREAS: 2 4 . Press COMMAND when done.

5. Afterallareashavebeendisplayed,anyalarmsorcommunication

problems that occurred during the armed period are displayed.

6. If all areas have been disarmed, the keypad next displays ALL

SYSTEM OFF.

All/Perimeter System Arming

AreaAssignment:Yoursecuritysystemisdividedintotwoseparate

areas. Motion detectors, inside doors, and other interior protection

devices are assigned to the

Interior

area while windows and exterior

doors are assigned to the

Perimeter

area.

Perimeter or All: When you go to arm an All/Perimeter system, the

Security Command keypad displays PERIM ALL.IfyouselectALL,

you’rearmingboththePerimeterandtheInteriorofthesystem.You’ll

want to arm both of these areas when leaving the premises with

nobody left inside. Selecting PERIM arms only the perimeter of the

system. Perimeter arming is for when you’re staying inside but want

the comfort of knowing the exterior doors and windows are armed.

Perimeter arming allows you to move freely about inside without

setting off any interior alarms.

Instant: Duringthe exit delay time, youcancancel the exit andentry

delaysand cause all loopstobeinstantloops. Just press thefarright

select key under INSTNT while the exit delay is displayed. This

immediatelyarmstheexitloops.However,noentrydelayisprovided

and an alarm will occur should an entry door be opened.

Arming an All/Perimeter System

1. Press the COMMAND key until PERIM ALL is displayed.

2. Select ALL to arm both the perimeter and interior areas. Press

PERIM to arm the perimeter area only.

3. Enter your code number if required.

4. TheSecurityCommanddisplaysloopsthathavebeenbypassed

prior to arming and 24 hour loops that are in a bad condition. No

action is required by you.

5. Bypass any bad loops if required. See steps 5a through 5c.

5a. If a problem exists on one or more loops, the loop name and

problem is displayed followed by BYPASS? NO YES.

5b. Select NO to stop the arming without bypassing any loops.

Correct the problem on the loop and return to step 1.

5c. Select YES to bypass all bad non-24 hour loops.

6. The Security Command displays PERIMETER ON if only the

perimeter is being armed and ALL SYSTEM ON if both the

perimeterandinteriorarebeingarmed.Thesystemthenarmsall

non-exit loops.

7. The Security Command next displays EXIT: ## INSTNT and

begins to count down the number of seconds remaining for you

to exit. When the delay expires, the exit loops are armed.

8. You can select INSTNT while EXIT: ## INSTNT is displayed to

immediately arm all exit loops and make them instant. The

keypad displays INSTANT.

9. Whenthesystemisfullyarmed,thekeypaddisplaysPERIMETER

ON for perimeter arming and SYSTEM ON for perimeter and

interior arming.

Arming and Disarming

All/Perimeter System Disarming

Disarming: While the system is armed, you can only enter the

premises through an entry/exit delay door without causing an alarm.

After opening the door, the Security Command keypad sounds a

prewarn tone to remind you to disarm the system. You must disarm

the system before the prewarn tone expires or an alarm on the door

loop will occur.

During the prewarn tone, the keypad displays ENTER CODE:. Enter

your code to disarm the system.