Seneca XVAULT xNVR400 Troubleshooting guide

Power Supply
Option IPMI
Port 1
Port 1
USB 3USB 1
USB 4USB 2
 Graphics Card 
HDMI DVI-I
 Exp. Ser. Mgmt. 12/16/24 Bay Only 
Port 3
Port 4
 iSCSI/NAS Ports 
 RAID Controller 
Do Not Use
 RAID Expansion Port Option 
 PCIe x8 Optional Card 
Camera
LAN
Viewing and
Management
LAN
*XNVR400QS-V2.0*
XNVR400QS-V2.0
XNVR400QS-V2.0.0515
DEFAULT 1GBE FIXED IP ADDRESSES
Port Default Label IP Address Mask Gateway
NIC 0* Camera LAN 192.168.1.253 255.255.255.0 192.168.1.1
NIC 1* Viewing and Management 192.168.1.252 255.255.255.0 192.168.1.1
2 iSCSI/NAS** iSCSI/NAS 1 10.0.10.254 255.255.255.0
3 iSCSI/NAS** iSCSI/NAS 2 10.0.10.253 255.255.255.0
*Fixed non-routable addresses are recommended for Port 0 and Port 1 if DHCP server is not in network
**This is optional; iSCSI non-routable fixed IP addresses and isolated network is a practical requirement.
MAIN BACK PANEL CONNECTIONS
I/O Port Connection Port Usage
NIC Port 0 Camera LAN
NIC Port 1 Viewing and Management LANs
USB Port 1 Mouse
USB Port 2 Keyboard
USB Port 3
I/O Port Connection Port Usage
USB Port 4
HDMI or DVI Port Video Display
iSCSI/NAS Port 3 (Optional) Network Storage
iSCSI/NAS Port 4 (Optional) Network Storage
SAS Expansion Port (Optional) Network Storage Direct Attached Storage (DAS)
NOTE: For BIOS set-up use HDMI or DVI. Only one monitor can be connected for BIOS set-up.
When the PCIe based graphics card is provided, DO NOT use the capped VGA connector for monitor connection.
SLOT1 SLOT2 SLOT3 SLOT4
SLOT1
SLOT5
SLOT2
SLOT6
SLOT3
SLOT7
SLOT4
SLOT8
SLOT1
SLOT5
SLOT9
SLOT2
SLOT6
SLOT10
SLOT3
SLOT7
SLOT11
SLOT4
SLOT8
SLOT12
SLOT1
SLOT5
SLOT9
SLOT13
SLOT2
SLOT6
SLOT10
SLOT14
SLOT3
SLOT7
SLOT11
SLOT15
SLOT4
SLOT8
SLOT12
SLOT16
SLOT1 SLOT2 SLOT3 SLOT4
SLOT5 SLOT6 SLOT7 SLOT8
SLOT9 SLOT10 SLOT11 SLOT12
SLOT13 SLOT14 SLOT15 SLOT16
SLOT17 SLOT18 SLOT19 SLOT20
SLOT21 SLOT22 SLOT23 SLOT24
SENECA XVAULT XNVR QUICK START GUIDE
XVAULT XNVR400
This product contains software that must be registered for continued use
and to enjoy the benefits of eligibility for updates. Please take the time to
register the operating system and any applications installed on this product.
CONTENTS OF XVAULT XNVR400 PACKAGE
Quantity Item
1 xNVR400 Bay Storage Server
2 Power Cords
1 Bezel with Keys
1 Serial Cable (Ships with 12, 16, and 24 Bay Models)
1 DVI to VGA Adapter Cable (As needed)
PLEASE STOP AND READ THIS DOCUMENT
DRIVE SLOT LOCATIONS BY CHASSIS MODEL
xNVR 3U 16 BAY
xNVR 2U 8 BAY
xNVR 2U 12 BAY
xNVR 2U 4 BAY
xNVR 4U 24 BAY
BASE CONFIGURATION NOTES
• RAID Set(s) and associated spares configured per purchase order.
• Operating system installed on drive C:
• Video should be stored on Drives D: and higher
SOFTWARE GUIDANCE IS ON THE BACK PAGE
CRITICAL INFORMATION:
DEFAULT LOG IN INFORMATION
Username: Administrator
Password: P@ssw0rd
Note: This user has administrative privileges.
RESEAT ALL HOTSWAP HARD DRIVES PRIOR TO
BOOTING THE SYSTEM.
ALLOW UP TO 2 MINUTES FOR SYSTEM TO POST.
NOTHING WILL APPEAR ON THE SCREEN DURING
THIS TIME. DO NOT POWER OFF OR UNPLUG THE
SYSTEM DURING THIS TIME.
STOP
AND READ

VIDEO MANAGEMENT SOFTWARE INSTALLATION
WARNING:
Time between installation screens may take up to five (5) minutes for OS and VMS.
Many VMS’s default to Drive C: during setup as the receptacle for video storage.
It is strongly suggested to use drive letters D: and higher to contain video data.
1. After initial startup and configuration, the system is ready to install the Video Management Software (VMS).
• Select the VMS Installer Icon on the OS desktop
2. Once the VMS Installer is open install the necessary prerequisites, which are listed on the Seneca VMS Installer window
3. Select the VMS followed by the VMS Server or Client application. (This process will take several minutes to load).
• If the VMS is unlisted, go to the manufacturer’s website for installation reference
4. Test to verify the VMS application is working
5. OPTIONAL: Select the Uninstall Seneca VMS Installer to reclaim the space on the OS drive (NOTE: This will not remove the VMS installed, ONLY the installer).
XCONNECT SOFTWARE OVERVIEW
xConnect is a software package that gives health status on the system (including
cameras), pushes out notifications to the xConnect Monitor, and can send email
alerts once properly configured.
1. Click on this icon to access the xConnect Management Software
2. Default Log In Information
Username: admin@xconnect
Password: P@ssw0rd
The xConnect Monitor is a desktop application that can run anywhere on the local
network. It shows the health status of the four key areas of the xConnect Management
Software. Please go to support.senecadata.com to download the software from
the module on the landing page.
Additional Help
A full user guide is available within the xConnect Software under the “Help” tab
SERVER INSTALLATION
1. Before starting the xVault xNVR400 server the following must be done: Mount and cable hardware. This includes any storage
used external to the xNVR appliance.
2. Review xNVR Guide to understand factory default settings. The user guide is available at:
http://products.senecadata.com/PDF/xNVR-manual-V2.pdf
3. Map and record any changes to be made to factory default settings.
• (i.e. username, password, IP adress, iSCSI address, etc)
4. Connect a keyboard, mouse, and monitor to the server.
5. Referencing manual or Microsoft documentation, make desired additions and changes.
Inability to access appliance or settings could require complete OS and data installation. ALWAYS document
configuration changes.
Hardware mounting, AC cabling, signal
cable connection
xManage server configuration
when required
Client station and
viewing configuration
Remote management, switch, camera
and viewing LAN configuration
IP CAMERA PREINSTALLATION PREPARATION
1. Select IP camera address range and camera group settings
2. Have advanced network and switch configuration requirements on hand (i.e.
port segregation supporting IP SAN traffic, multi-switch settings, POE set-
tings, etc.)
3. Be aware of special operating system requirements such as the following:
• Drive letter designation for camera video stream storage (DO NOT USE
DRIVE C)—we are partial to X.
• IP address selection for different NIC ports, management port and
connections, RAID
IP CAMERA INSTALLATION
1. Connect camera switch 1GbE ports to Port 0
2. Connect and document camera to switch and switch port number
3. Using the camera manufacturer’s or VMS software, configure the IP address
for the cameras
XVAULT XNVR SUPPORT
Seneca customer care group stands ready to assist with any hardware and oper-
ating system assistance.
Contact Seneca Digital Security and Surveillance Support:
Normal Business Hours Outside Business Hours
800.227.3432 option 5 888.227.9994
Available Monday–Friday 8am–6pm EST
Download the complete user manual at
http://products.senecadata.com/PDF/xNVR-manual-V2.pdf
NOTE: All Video Management Software (VMS) and IP Camera support questions
should be directed to the VMS and Camera manufacturers.
First level of data protection and integrity begins
with AC power protection.
Please consult your Seneca Account Manager for
properly sized, uninterruptable power supply (UPS). NOTE: Please reference manual for more detailed configuration information.
WARNING: Power on self test takes several minutes until boots process.
Congratulations you have successfully completed your xVault installation. We want to hear from you!
Complete a brief three (3) question survey and receive a $5.00 Amazon gift card. Visit http://info.senecadata.com/xvaultinstallation
xConnect