Multi-line Hunting
What is Multi-line Hunting?
Multi-line Hunting allows multiple
telephone lines in a business to act as a
single group, called a hunt group.
The hunt group is made up of a Pilot
Line and associated Member Lines.
When someone calls the Pilot Line and
no one answers or the line is busy, the
calls will ring sequentially through the
Member Lines until answered.
If the Pilot Line has Voicemail
provisioned, the call will hunt through
the Member Lines, and if the lines are
busy or go unanswered, the call will go
to Voicemail.
Multi-line Hunting is only activated
when a call is placed to the Pilot Line. If
a call is placed to a Member Line directly
and that line is busy or unanswered,
the call will not hunt through any of the
other lines.
To activate Multi-line Hunting you need
to contact a Shaw Customer Service
Representative.
What are the benefits of having
Multi-line Hunting?
Multi-line Hunting allows you to have
multiple customers calling at the same
time, and they will not receive a busy
signal. As well, you can have multiple
numbers but you only need to advertise
one. Never miss a call even when you
are not in the office – unanswered calls
are forwarded to another number or
directly to Voicemail.
Call Waiting
Call Waiting will activate only when a
call comes in directly to the Member
Line.
Call Forward Busy
Call Forward Busy cannot be activated
on any line that is part of a hunt group.
Call Forward No Answer
Call Forward No Answer cannot be
activated on any line that is part of a
hunt group.
Fax/Alarm /Distinctive Ring
Neither the Parent Line or Distinctive
Ring Line can be part of a hunt group.
Voicemail
When a call comes into the Pilot Line
of a Multi-line Hunt group, a timer kicks
off that determines how long the call
will hunt before going to Voicemail if it
is unanswered. Currently this timer is set
for 60 seconds, after which the call
goes to Voicemail. The call will spend
14 seconds ringing each line.
Call Forward
You have the option to set “Call
Forward” on a Multi-line Hunt group,
which allows calls coming into the
Pilot Line to be sent to Voicemail or
forwarded to a number of your choice,
and bypass hunting through the
Member Lines.
To forward calls to a local number:
•Lift the receiver and dial 72.
•When you hear the dial tone, enter the
ten-digit number that you want your
calls forwarded to. If you want calls
forwarded to your Voicemail, dial
98
•When your call is answered, you can
hang up. Call Forward is now activated.
To deactivate:
•Lift the receiver and dial 73
•When you hear a series of beeps,
you can hang up. Call Forward has
been deactivated.
Note: You can only deactivate this feature
from the phone line on which it was
activated.
When Call Forward is activated:
•You may still make calls from your
phone.
•You will hear a short ring when an
incoming call is forwarded to remind
you that Call Forward is activated.
•Callers will receive a busy signal
when the number that your calls are
forwarded to is busy.
•Call Waiting is inoperable.
•Calls that are unanswered at the
forwarded number will not route to
your Voicemail.
•You will hear an announcement that
“the feature is already successfully
activated” if you try to set up Call
Forward when it’s already activated.
•Call Forward to be activated from the
Pilot Line.
•Long-distance charges may apply.
Hunt Make Busy
•To remove a line from a hunt group
temporarily, dial 95to activate
Hunt Make Busy. Hunt Make Busy
means that calls will skip over the line
as if it wasn’t part of the hunt group.
It can be deactivated by using 9
5again.
Multi-line Hunting requires two lines and is only available in certain areas.
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