Shure RMCE-TW2 User manual

RMCE-TW2
Shure True Wireless Secure Fit Adapters
The Shure True Wireless Secure Fit Adapters and earphone user guide for RMCE-TW2.
Version: 1.3 (2021-I)

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Table of Contents
RMCE-TW2 Shure True Wireless Secure Fit Adapters 3
Important Safety Information 3
ShurePlus™ PLAY Mobile Listening App 3
Fit 3
Auto Power and Pair 4
Earphone Charging 5
Case Charging 6
LED indicators 7
Button Functions 7
Phone Call Functions 8
Volume controls 9
Troubleshooting 9
Reset paired devices list 10
To keep them sounding their best... 10
IPX4 rated sweat and water resistant 10
Detachable Adapters 10
ShurePlus™ PLAY Mobile Listening App 11
General Description 12
Environment mode 12
PausePlus 12
Button Controls 13
Prompts & Tones 14
Auto Power Off 15
Preset Modes 15
Create Custom Presets 16
Use Screen Orientation to Adjust EQ 16
Updating the Firmware for Shure AONIC products 17
Accessories 19
Furnished Accessories 19
Replacement Parts 19
Specifications 19
SAFETY PRECAUTIONS 21
WARNING FOR ALL EARPHONES! 21
SAFETY PRECAUTIONS 21
WARNING 21
CAUTION 22
IMPORTANT SAFETY INSTRUCTIONS 22
For Products That Use Bluetooth 22
Information to the user 23
Certifications 24
LIMITED WARRANTY 25
FOR ORIGINAL PURCHASES IN AUSTRALIA ONLY 26
Service Centers 26
In North America: 27
Custom Earphone Sleeves 27
Inserts d’écouteur sur mesure 27
Manguitos personalizados para auriculares 27

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RMCE-TW2
Shure True Wireless Secure Fit Adapters
Important Safety Information
Before using this product, please read the warnings and safety instructions: SAFETY PRECAUTIONS
ShurePlus PLAY Mobile Listening App
Unlock the full potential of your listening experience: more info here
Fit
Select your sleeve
Install
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Press firmly into ear
They should fit like earplugs
Button
Auto Power and Pair
Remove from case. The adapters automatically enter pairing mode.

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2. Select SHURE AONIC TW2 from your device

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Earphone Charging
Earphone Charging
RED when charging, GREEN when fully charged.
Case Charging
Case Charging

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Charging Case Battery Life
Press to display the number of times the case can charge the earphones
LED indicators
Adapter LEDs
Bluetooth pairing Alternating red and blue
Bluetooth connected Blue for 2 seconds, then off
Bluetooth connection lost Slow blinking blue
Low battery Slow blinking red
Button Functions
Power on
Press and hold until you hear "Power on".
You must power on both earphones.

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Power off
Press and hold the button on either adapter until you hear “Pow
er off”. The other adapter automatically turns off.
Tip: Placing the earphones back in the case automatically pow
ers them off.
Pair Bluetooth
From a powered off state: Press and hold the button on either
adapter for about 5 seconds until you hear "Bluetooth pairing
mode".
Play/Pause
Press once
Environment mode On/Off
Press 2 times quickly
Activate voice assistant
Press 3 times quickly
Phone Call Functions
Answer
Press one time
End
Press one time
Decline Press and hold 2 seconds

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Environment Mode
Press two times quickly
Mute/Unmute Mic
Press three times quickly
Important: Use the ShurePlus PLAY app to identify the active phone call mic.
Volume controls
You can use the buttons to control the volume:
Volume up
Press once, then press and
hold
Volume down
Press once, then press and
hold
Troubleshooting
If you only hear sound from one side, when listening to audio:
Pause the audio for 5-10 seconds to activate Standby mode (timing depends on which app you are using).
Press play. The audio should be heard in both earphones for the rest of the use session.
Another option:
Enable Environment mode with a double press.
Disable Environment mode with double press. This resets the audio, enabling both adapters.
To avoid this situation:
When pairing:
Begin pairing mode with either adapter.
Select "Shure AONIC TW2" in the Bluetooth device list.
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Power on the other adapter.
Already paired: power them both on at the same time
Reset paired devices list
You may find it necessary to reset the True Wireless adapters.
Place adapters in charging case.
Ensure that the charging case LED is red. If not, remove the adapters from the case and power them on for several
minutes before starting the process again.
Press and hold both buttons, 7 seconds.
The adapters reset.
To keep them sounding their best...
Clean regularly to remove debris and deposits.
Contact Shure Service and Repair to replace damaged product. Simply detach and return the broken earpiece for easy re
placement.
Visit http://www.shure.com/earphones for replacement parts and important instructions on cleaning and maintenance.
IPX4 rated sweat and water resistant
The earphones and adapters are designed to be sweat and water resistant but are not meant to be submerged under water.
The IPX4 rating applies to the earphones only
The IPX4 rating does not apply to the earphones while charging
The IPX4 rating does not apply to charging case; it is not sweat and water resistant
Detachable Adapters
Earphones and adapters are interchangeable and replaceable. The connector fits tightly, and may require moderate pressure
to pull apart. Take special care to prevent damage to the earphone or adapter. When reconnecting, listen for a click.

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Do not use pliers or other tools.
Do not pull on the adapter or put any pressure on the ear
phone nozzle.
Grasp the connector and earphone as close as possible to
where they join.
Pull straight apart. If you pull at an angle, the connector
will not detach.

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ShurePlus PLAY Mobile Listening App
General Description
The ShurePlus PLAY Mobile Listening App is a high-resolution music player with advanced EQ controls. Play uncompressed
audio files with your iOS or Android mobile device using the music tab. Use built-in Shure EQ presets to customize the sound,
or create your own EQ presets in the settings tab. Unlock environment mode and ANC features by connecting to Shure wire
less and True Wireless products in the device tab.
Features
Import and play multiple, high-resolution and standard file types
Customize presets with the parametric graphic EQ
Adjust your volume with the full-screen fader
Create playlists and organize your music library by playlist, artist, album title, song title, genre, or composer
Quickly dial in your sound with EQ preset modes for a variety of listening situations.
Environment mode
Environment mode allows you to accentuate the ambient noise around you. This is especially useful when you want to listen to
music or are on a phone call, yet you still want to be aware of the sounds around you.
To use environment mode:
Double press either adapter
Use the switch in the ShurePlus PLAY app
In the ShurePlus PLAY app, you can adjust the environment mode across ten levels:
PausePlus
PausePlus accentuates the ambient noise around you when you pause your music. When you resume your music, you also re
vert to any previous settings.
To enable PausePlus, use the switch in the ShurePlus PLAY app.
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Button Controls
You can customize the buttons for your earphones to control the features in the way that you want. You can control the button
responses for:
Music and Audio
Phone calls
Volume
Use Button Controls from the device home screen to access the Button Controls screen where you can customize the buttons
for your earphones.

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Prompts & Tones
You can select between voices, tones, and mute for the audio feedback that plays when events like power on/off, Bluetooth
connection, etc. occur. After you have selected what type of prompt you want and the volume, you can further specify individual
prompts for muting. The prompts that you can select from are:
Power On/Off
Bluetooth Disconnected
Environment Mode
Low Battery

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Auto Power Off
You can configure the Auto Power Off feature in the PLAY app to turn off your headphones when not in use:
Select Device
Select Battery & Power
Specify the auto power off time in Power Off When Disconnected
After 10 Minutes
After 1 Hour
After 4 Hours
Never
Preset Modes
Use presets to quickly access commonly used listening scenarios. Seven selectable 4-band presets optimize settings for gain,
equalization, and compression. Play a song and find the preset that you think suits the song best, and then adjust levels as
needed.
Preset Application
Bass Boost Increase low frequencies
Bass Cut Decrease low frequencies
Treble Boost Increase high frequencies
Treble Cut Decrease high frequencies
Vocal Boost Increase vocal clarity by emphasizing the vocal range
De-ess Decrease vocal hiss/ sibilance in speech
Loudness Clarity for listening at low volume. Both the bass and treble frequencies are boosted to make
the overall sound feel louder.

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Create Custom Presets
Add new preset
Scroll down to tap Add New Preset or tap Manual. New presets start out flat.
Adjust your frequency, gain, and bandwidth parameters. There are three ways to adjust your equalizer.
Tap the values to type in a specific number.
Tap the - or + to adjust in larger increments.
Tap and drag the numbered circles for bigger changes.
Tap Save to name and save your new custom preset. Custom presets will show up after the list of Shure presets.
Duplicate a Preset
You can duplicate both Shure and custom presets. Duplicating a preset is convenient if you like the way a preset sounds but
you want to make and keep adjustments to the sound.
Start by selecting an already existing preset.
Tap the More Options 3 dots and select Duplicate.
Scroll down to find your duplicate preset in the list of custom presets.
Tap the More Options 3 dots and select Edit.
Adjust your frequency, gain, and bandwidth parameters. Type in a specific number. Tap - or + to adjust in small incre
ments. Or manually tap and drag the numbered circles for larger changes.
Tap Save to save your new custom preset.
Use Screen Orientation to Adjust EQ
Hold your device in portrait mode to enter numerical EQ parameters. Rotate to landscape mode for a close-up view of the
curve.
Use portrait mode to easily select and adjust frequency, gain, and bandwidth.

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Use landscape for a close-up view of your EQ curves.
Updating the Firmware for Shure AONIC products
Take advantage of additional features and design enhancements by updating the firmware on your AONIC product. To check
for firmware updates, connect the AONIC product to a device running the ShurePlus PLAY app, available for Android and iOS.
Follow these steps for a successful firmware update
Enable Airplane mode on your mobile device.
Turn on Bluetooth and pair the AONIC product to your device.
Attention: Android users, check settings to ensure that both adapters are connected to your device.
Open the ShurePlus PLAY app and select the Device tab.
IMPORTANT: Ensure that both earphones or adapters are paired with the device and in close range (for applicable
products).
If both earphones or adapters do not automatically connect, tap the music tab and then tap back into the device tab.
When an update is available, a green dot will appear next to Firmware Update in the device settings menu.
Tap the caret icon and follow the onscreen step-by-step instructions. The progress bar displays progress percentage for
both adapters; it is a single process.

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After a successful update, the “Update Completed” confirmation screen appears.
Do not power off the AONIC product until the update completes.
Do not put the adapters back into the case during firmware update. It will cancel the update.
Note: If the update fails on the first attempt, be sure to quit the app completely before attempting again. You may
need to force quit the app to confirm that it isn’t running in the background. Wait 5 minutes before opening the app
and attempting again. Check the list below for tips on a successful update.
Confirm the new firmware version as displayed in the About menu (Device screen > … > About > Firmware Version).

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Tips to ensure a reliable update
Ensure that the mobile device and your AONIC product are powered on and near to one another.
Using the product or mobile device while downloading may slow or cancel the update process.
Update requires a minimum battery charge of 50% on your mobile device and on the AONIC product.
Approximate download time for headphones and earphones is up to 30 minutes.
Do not exit the PLAY app and ensure that your screen is on.
Do not update in areas with high volume mobile or WiFi wireless activity, like a plane or train station. This interference can
significantly slow down or cancel the update process.
Ensure that your mobile device is using the most current operating system (OS).
Contact Shure Service and Repair if you experience any issues.
Accessories
Furnished Accessories
MMCX TRUE WIRELESS REPL CHARGING CASE RMCE-TW2-CASE
REPL USB-C to USB-A CABLE 1M RPH-CABLE-USB
Replacement Parts
LEFT MMCX TRUE WIRELESS REPLACEMENT RMCE-TW2-LEFT
RIGHT MMCX TRUE WIRELESS REPLACEMENT RMCE-TW2-RIGHT

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Specifications
Secure Fit Adapters
Frequency
2402 to 2480 MHz
Modulation Type
GFSK, π/4DQPSK, 8DPSK
RF Output Power
1.18 dBm EIRP (Left), 1.99 dBm EIRP (Right )
Antenna Type
Integral antenna
Antenna Gain
-4.32 dBi (Left), -2.73 dBi (Right )
Supported Codecs
Qualcomm aptX , SBC, AAC
Working Range
10 m
Operating Temperature
0°C to 45°C (32°F to 113°F)
Charging Temperature Range
0°C to 45°C (32°F to 113°F)
Storage Temperature
-10°C to 35°C (14°F to 95°F)
SE215 Earphone
Transducer Type
Single Dynamic MicroDriver
Sensitivity
at 1 kHz
107 dB SPL/mW
Impedance
at 1 kHz
20 Ω
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