Sierra Wireless Telstra Elite User manual

TELSTRA ELITETM
MOBILE BROADBAND USB
QUICK START GUIDE

1
WELCOME TO THE TELSTRA ELITE™
MOBILE BROADBAND USB
Yourpackagecontains:
 USBmodemwith TRU-Install™
 ThisQuickStart Guide
 USBextensioncable
 Notebookcomputerclip
 Lanyard(alreadyattached)
 Externalantenna— improvesperformance
inareaswith lowsignalstrength
 microSD™card—for externaldatastorage
External
antenna
connector
microSDslot
USBconnector
Cap
LEDs
Power
Data
SIMcardslot
Thefollowingstepswillguideyou throughinstallingyourTelstraElite™MobileBroadband
USB,whichisdesignedtooperateonTelstra’sNextG® network.
ThisQuickStartGuideincludesthefollowing
sections:
 Installation,page2
 UsingtheModem, page4
 LEDOperation,page 6
 FrequentlyAskedQuestions, page7

2
Insertthemodem intothe USBslot.
Windows
Thesoftwareinstallationprocessstarts automatically.Followtheon-screenpromptsto
installtheConnectionManagersoftware.Thismay takeafewminutestocomplete.
MacOSX
WhentheTelstraConnectionManagerwindow appears,double-clicktheinstallerpackage.
2
2
1
1
Thismodemis TRU-Installenabledanddoesnotrequire aCDforinstallation.
Removethecapfromtheend ofthemodem andinsertthe SIMcardasshown.
INSTALLATION
Youcanuseyourmodemwith theseoperatingsystems:
 Windows®XP
 WindowsVista®
 Windows7
(Windows64-biteditions arealsosupported)
 MacOS®X10.4.11 orlater(including 10.6)

3
Ifyouarepromptedtoconfigureaprofile,clickYes.TheProfileswindowopens.From
thelistof defaultprofiles,selectyourserviceprovider.Ifyourserviceproviderisnoton
thelist,contactthem.
ClickOK.Themodem isreadytouse.
4
4
3
3Oncethesoftwareisinstalled,themodemsearchesforanetwork.Whenthe modem
finds anetwork,theConnectbutton intheConnectionManagerbecomesavailable.
ClickConnecttoconnecttoyour network.
ThefirsttimeyouruntheConnectionManager:
MacOSX10.4.11
1. AfterclickingConnect,openSystemPreferencesandselectNetwork.
2. Whenthe“New PortDetected”messageappears,click OK.
3. ClickApplyNow.Yourmodemconnectstothenetwork.
MacOSX10.5
1. AfterclickingConnect,themessage“A newnetworkinterfacehas beendetected”
appears.ClicktheNetworkPreferences...button.
2. IntheNetworkwindow,clickApply.Yourmodem connectsto thenetwork.

4
USING THE MODEM
STARTINGTHEWINDOWSSOFTWARE
Double-clicktheprogram’sicon onyourdesktop.
-or-
InWindowsVistaorWindows 7,selectStart>AllPrograms>Telstra>Connection
Manager>TelstraConnectionManager.
-or-
InWindowsXP,selectStart>Programs>Telstra>ConnectionManager>Telstra
ConnectionManager.
Proceedto“ViewingtheUserGuide”below.
STARTINGTHEMACSOFTWARE
IftheConnectionManager softwarehasnotstartedautomatically:
Clicktheprogram’s iconinthedock.
-or-
InFinder™,select Go >Applications> TelstraConnection Manager andthendouble-
clickTelstraConnectionManager.
VIEWINGTHEUSERGUIDE
TheUserGuide providesadditionaloperatinginformationandspecificationsforthe
modem.
 InWindowsXP, selectStart>Programs>Telstraandthen double-clickthePDF
file.
 InWindowsVista orWindows7, selectStart>AllPrograms>Telstraandthen
double-clickthePDF file.
 InMacOS X,inFinder, selectGo >Applications >Telstra ConnectionManager
andthendouble-click thePDFfile.

5
REMOVINGTHEMODEM
Windows
1. ExittheConnectionManager software.
2. Removethemodemby pullingitstraightoutfromtheUSBport.
MacOSX
1. ExittheConnectionManager software.
2. IfamicroSDcardis insertedinthemodem,youmustlocatethemodeminFinder,
selectthedrive,and clicktheEjecticon.
3. Removethemodemby pullingitstraightoutfromtheUSBport.
TROUBLESHOOTING
Foramorecompletelisting oferrorsandpossiblesolutions,pleaseseetheUser Guide
orConnectionManageronline Help.
Problem/Error Solution
Thedevicehasnopower—
the LEDindicator isoff. Ensurethe following:  Thedeviceis properlyinserted.
 Thecomputeris turnedonand notinstandby
mode(Windows)or Sleepmode(Mac).
Noserviceisavailable—
the LEDindicator isoff). Trythe following:
 Reorientyourcomputer.
 Ifyouare insideabuilding orneara structure
thatmaybe blockingthesignal, changethe
positionorlocation ofyourcomputer.
 Connectanexternal antenna.
 ContactTelstraregarding thestatusof the
networkoryour account.

6
Whenthemodem isworkingnormally,sending andreceiving dataontheTelstraNextG®
network,thetwoLEDsonthemodemshowsolidblue.Thetablebelowdescribesother
operatingstatesthattheLEDsindicate.
LED OPERATION
LED State Indicates
Power Off Oneofthefollowingstates:
 Themodemis notinsertedin thecomputer.
 Thecomputeris offorin “suspendandresume” mode.
 Themodemradio hasbeenturned offusingConnection
Manager.
Blinkingblue Thefirmwareisbeingupdated.Donotremovethemodem
fromthe computer.
Blinkingamber Themodem issearchingforservice(initializing).
Solidamber Modemerror—eitherthemodem ishavinga probleminitial-
izing(searchingforservice)orisofflinebecauseofafailure.
Contactyourserviceprovider.
Data Off The modemisunabletodetect2Gor3Gservice.
Blinkingamber Themodem hasdetecteda2G network(EDGE,GPRS,GSM)
andisreadytoconnect.
Solidamber Themodem isconnectedtoa2Gnetworkandis abletosend
andreceivedata.
Blinkingblue Themodemhas detecteda3Gnetwork(UMTS,HSPA) andis
readytoconnect.

7
FREQUENTLY ASKED QUESTIONS
WhatdoIdoifthesoftwareinstallationdoesnotstartautomatically?
IfTRU-Installdoesnotstartautomatically,youcanstarttheinstallationprocessmanually.
Windows
1. Double-clickMyComputer(WindowsXP) orComputer(WindowsVista,Windows 7)onyour
desktop.
2. ClicktheTRU-Installdrive.
3. UndertheTRU-Installdrive,openthe Winfolderanddouble-clicktheSetup.exefile.Follow
theon-screenpromptstoinstallthesoftware.
MacOSX
Ifyoudo notseetheTelstraConnectionManagerwindow:
1. OpenFinder.
2. UnderDevices,double-clickTelstraConnectionManager.
3. Double-clicktheinstallerpackage.
WhendoIusetheextensioncableandclip?
Iftheorientationofyour computer’sUSBslotorthethicknessof
yourcomputeraresuchthatpressureisapplied tothe endorside of
themodem,you maydamagethe modemoryour computer.Insuch
cases,donotinsertthe modemdirectlyintoyourcomputer’sUSBslot.
UsetheUSBextensioncableand notebookcomputerclipinstead.

8
WhenshouldIuseanexternalantenna?
Useanexternalantennatoboost yoursignalin areasoflow signalstrength—outside
ofurbancentres,forexample,or whenyouareinornear astructurethatisblockingthe
signal.Ifyouexperiencedroppedconnectionsand ConnectionManagersignalstrength
indicatorshows oneortwobars(-100dBmorlower),you shouldconnecttheexternal
antenna.
Needmoreinformation?
Visitwww.sierrawireless.com/support(underCarrier,selectTelstra,thenyourproduct
model),orcall125111.

2131225 Rev. 1.0 (August 2009) © 2009 Sierra Wireless. All rights reserved.
Sierra Wireless, the Sierra Wireless logo, the red wave design, and TRU-InstallTM are trademarks of Sierra Wireless. Windows®and Vista®are registered
trademarks of Microsoft Corporation. Mac OS®is a trademark of Apple Inc., registered in the US and other countries. Other trademarks are the property
of the respective owners.