Sierra S5020 User manual

Using Your
Security
System
With Icon Keypad
S5020, S5021, S5022
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Contents
1Overview
Your Security System ....................................... 1
How Your Security System Works ................... 2
Your System's Programming ........................... 3
Getting Used to Your System........................... 3
The Parts of Your Keypad ................................ 4
Understanding the Icon Messages .................. 5
System Status Messages ................................ 6
Emergency Keys .............................................. 7
2User Codes and Privileges
User Codes and User Numbers....................... 8
Selecting the Right User Number .................... 8
How to Enter a User Code ............................... 9
Correcting a User Code Entry.......................... 9
How to Assign or Change User Codes .......... 10
How to Delete a User Code ........................... 11
Types of User Codes...................................... 12
Master User Code .......................................... 12
Basic User Code ............................................ 12
Duress Code .................................................. 13
Relay Code..................................................... 13
Kidwatch Code ............................................... 14
Maid Code ...................................................... 16
Temporary Maid Code ................................... 17
3 Arming and Bypassing
How the Arming Modes Differ ........................ 18
Quick Arming Modes...................................... 18
Exit Delays...................................................... 19
Canceling an Arming Sequence .................... 19
Full Arming ..................................................... 20
Quick Full-Arming........................................... 20
Home Arming ................................................. 21
Quick Home-Arming ....................................... 21
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Instant Home-Arming ..................................... 22
Quick Instant Home-Arming........................... 22
Automatic (Timed) Arming ............................. 23
Arming with Not-Ready Zones ....................... 25
Bypassing ....................................................... 26
Quick Bypassing ............................................ 27
Optional Arming Features .............................. 28
4Disarming and Alarms
Entry Delays ................................................... 30
Disarming ....................................................... 30
Canceling an Alarm ........................................ 31
After an Alarm ................................................ 31
Automatic (Timed) Disarming ........................ 32
How to Prevent False Alarms ........................ 34
Optional Alarm Features ................................ 35
5System Settings
How to Set the Clock and Calendar............... 36
How to Turn the Warning Tone On/Off........... 38
How to Turn the Chimes On/Off..................... 38
How to Turn the Backlight On/Off .................. 39
How to Change the Relay 1 Days .................. 40
How to Change the Relay 2 Days .................. 41
How to Change the Relay 3 Days .................. 42
How to Change the Relay 4 Days .................. 42
6System Maintenance
How to Wa k-Test the System ........................ 43
How to Use Event Memory ............................ 44
How to Read Event Memory .......................... 45
How to Test the Bells and Sirens ................... 48
To Start a Remote Programming Session ..... 49
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How to Test the Battery .................................. 50
Common System Messages .......................... 51
Troubleshooting Service Conditions .............. 52
7Partitioning
What Areas Do.............................................. 54
How Areas Affect User Codes ....................... 56
Pre-Assigned User Numbers ......................... 57
Changing Area User Codes ........................... 56
How Areas Affect the System ........................ 58
8Notes
System Configurations ................................... 59
Where to Place Smoke Detectors ................. 62
How to Evacuate in an Emergency................ 63
Glossary of Terms .......................................... 65
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1
1
Overview
Your Security System
Yoursecurity systemincludesa numberof detection devices,such
as magnetic contacts, glassbreak detectors, smoke detec-
tors, and motion sensors. These devices identify alarm condi-
tions and report them to the control panel. If programmed, the
control panel sounds an alarm. The control panel also communi-
cates with you (through the keypad) and with a monitoring sta-
tion (through a telephone hook-up).
Each region monitored by a sensor (or group of sensors) is known
as a zone. Most zones will trigger an alarm only when the sys-
tem is armed. Other sensors, such as smoke detectors, can trig-
ger an alarm at any time. Your system's zones are identified on a
label placed inside the door of your keypad.
Monitoring station personnel respond to system messages, and
notify emergency personnel as needed. A monitoring service is
an optional part of a security system.
Smoke Detector Motion Sensor
(Interior Protection)
ZONE
ZONE
ZONE Magnetic Contact
Glassbreak Detector
(Perimeter Protection)
Keypad
CONTROL
PANEL
Siren (Alarm)
Monitoring Station
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2
1
Overview
How Your Security System Works
When an intruder enters the building, a detection device is trig-
gered. The device sends a message to the control panel. The
device may have LEDs (lights) that blink.
Thecontrol panelresponds by soundingthe alarm. (Alarmsounds
vary. If your system is programmed for silent alarms, no bells or
sirens sound.) A message is sent to the keypad and, if con-
nected, to the monitoring station.
The keypad displays a warning message. Personnel at the moni-
toring station confirm the alarm and respond accordingly.
Some alarms can be canceled before the siren sounds and the
monitoring station is notified. See Section 4 for more informa-
tion.
Intruder Sensor
Triggers Alarm
CONTROL
PANEL
Siren
Sounds Alarm
Keypad
Issues Warnings
Monitoring
Station Is
Notified
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3
1
Overview
Your System's Programming
Your Sierra security system has been customized to suit your
needs. Besides selecting the best equipment for your building,
your installer has programmed your system to operate in a way
that reflects your lifestyle. For example, your system may be
programmed to recognize special user codes, to arm and disarm
automatically, or to report to a monitoring station.
Throughout this manual, you will find descriptions of features that
may have been programmed into your system. To see how your
system was programmed, refer to the checklist in Section 8.
Getting Used to Your System
Your security system can be programmed for a learning period
that can last from one to 31 days. With this option, you can prac-
tice using your system without causing any false alarms. Refer to
Section 8 to see if this learning period was programmed into your
system.
During the learning period, your system does two things differ-
ently. First, during an alarm, you do not hear any sirens or bells.
Second, if you have a monitoring station hook-up, your system
does not notify the station of an alarm.
After the learning period is over, your system automatically be-
gins to function normally. If programmed, sirens and bells sound
during an alarm, and the monitoring station receives information
over the telephone hook-up.
IMPORTANT: Your building is not completely protected from ac-
tual alarms during the learning period.
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4
1
Overview
Arm LED
The Parts of Your Keypad
Power LED
If this
LED... Is on: Is off: Is blinking:
Power The power supply
is normal. The system is drawing
power from
the battery.
The battery is low.
Numeric Keys
Used to enter
codes and
perform other
functions
Icon Display
Describes the system's
status
Numeric Display
Communicates numeric information,
such as the number of the zone in
alarm
Secondary Function Keys
Used to make user-
controlled changes to the
system.
Arm The system is
armed. The system is disarmed. The system is about to arm.
Understanding the Lights (LEDs)
Emergency
Keys
Used to report
a medical, fire,
or police
emergency.
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5
1
Overview
Understanding the Icon Messages
Your icon keypad communicates information by lighting the words
and phrases in the icon display. The words that make up a mes-
sage may be on different lines, or separated by other words.
For example, you may see the following message in your dis-
play:
This message indicates that Zone 4 is not ready to arm.
In this manual, you will see messages such as these presented
on one line, such as this:
ZONE # NOT READY
Number symbols ("#") substitute for the specific numeric infor-
mation your system displays.
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6
1
Overview
System Status Messages
The display of your icon keypad gives you information about the
status of your system. If there is more than one condition to
report, your display switches between the messages.
Below is a list of the types of messages you might see. On your
display, the # symbol is replaced with the number of the zone (or
zones) in question. For more information about many of these
messages, see Section 6.
READY. The system is ready to be armed.
READY ALARM ZONE #. The system is ready to be armed;
however, the system's alarm memory contains a record of
an alarm. To clear the alarm memory, press and hold the
key for two seconds.
READY BYPASS ZONE #. The system is ready to be
armed; however, the zone listed is bypassed, and therefore,
not protected. If more than one zone is bypassed, the num-
bers of the zones are sequentially displayed.
NOT READY ZONE #. The system is not ready to be
armed. The zone number listed is faulted. (The zone may
be faulted if, for example, a door is ajar or a window is open.)
If more than one zone is faulted, the numbers of the zones
are sequentially displayed.
NOT READY TAMPER ZONE #. The system is not ready to
be armed. The zone listed has been tampered with. If more
than one zone has been tampered with, the numbers of the
zones are sequentially displayed.
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7
1
Overview
Emergency Keys
Your keypad is equipped with
three emergency keys.
The
keys do not function unless
your installer activated them.
If activated, these keys are a
one-button way to inform your
monitoring station of a medical
emergency, a fire, or a crime
in progress.
Depending upon how your sys-
tem is programmed, an alarm
may sound when an emer-
gency key is pressed. To can-
cel the alarm, press the
key, then enter your
user code.
After you press an emergency
key, your keypad's display
shows that an emergency
alarm occurred. To clear the
display, press and hold the
key for two seconds
until you hear two beeps.
To Use Emergency Keys:
1. To report a medical emer-
gency, press and hold the
key for 2 seconds
until you see:
E
2. To report a fire, press and
hold the key for 2
seconds until you 2 seconds
until you see:
F
3. To report a crime in progress,
press and hold the
key for 2 seconds until you 2
seconds until you see:
P
System Status Messages (continued)
NOT READY TROUBLE ZONE #. A sensor in the zone
number listed may need service.
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2
User Codes
8
User Codes and User Numbers
A user code is a secret four-digit number, used to arm and dis-
arm the system, and possibly to make other changes. Every in-
dividual who has a user code is also assigned a two-digit user
number. You cannot assign the same user code to more than
one user number.
You can assign a different user code and user number to each
person who operates the system. Your security system supports
up to 60 users.
If you prefer, you can assign only one user code and user num-
ber to a group of users. This is not recommended, since it will
then be impossible to determine which individual gave a specific
command.
Selecting the Right User Number
At installation, each user number is assigned rights and privi-
leges. For example, user number 18 may have the rights to arm,
disarm, and bypass zones. This is true even if, in this example,
there is no user 18 using the system.
Thus, if you want to assign a user code to a new user,
be sure
that you select a user number with the privileges you want that
user to have.
Your installer should have provided you with spe-
cific information about how your system was configured. Refer
to this information to select the proper user number.
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2
User Codes
9
You will know that you entered
an incorrect code when the
systemdoes notcomplete your
command. As a security fea-
ture, your keypad does not
beep when you enter an incor-
rect user code.
If you make a mistake entering
the code, simply re-enter your
user code.
How to Enter a User Code
To enter a user code, simply press the four numbers in succes-
sion. Do not pause for more than five seconds between num-
bers. For security reasons, the code you enter is not displayed.
To Correct a User
Code Entry:
1. Re-enter your user code.
Correcting a User Code Entry
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2
User Codes
10
How to Assign or Change User Codes
To Assign or Change
a User Code:
1. Press and hold the
[user prg] key for 2 seconds
until you hear two beeps.
You see:
ENTER
MASTER CODE
Enter the master user code.
The first available user num-
ber is shown.
2. To select another user num-
ber, enter that two-digit num-
ber and press . If a
user code has been assigned
to this number, it is displayed,
one number at a time.
3. Enter the new 4-digit user
code. As you enter each of
the 4 numbers of the code, the
keypad draws the four sides
of a square and beeps twice.
User codes can be created or
changed as often as you like.
Any code you select must be
four numbers long.
Youcannot use0000,or assign
the same code to more than
one user number. Avoid codes
that are easy to guess, like
1234. The default master user
code (user number 1) is 5832.
For security reasons, be sure
tochange thiscode. Do not as-
sign the code 5832 to another
user.
If you make a mistake while
assigning a user code, you
may correct it by repeating the
procedure.
You may stop the procedure at
any time by jumping ahead to
the final step (namely, press-
ing and holding the key
for two seconds.
Be sure to record the user
codes, and to keep these
records in a safe place.
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2
User Codes
11
How to Delete a User Code
You may delete a code by
changing that code to 0000.
Follow the procedure for as-
signing or changing a user
code.
To Delete a User Code:
1. Change the user code to
0000, following the proce-
dure for assigning or chang-
ing a user code.
Some security systems include wire-
less keyfobs and remotes, used to
arm and disarm the system. If a
keyfob or remote is lost, you can pro-
tect your building by deleting its as-
signed user code.
TIP
Assign or Change User Codes (continued)
To Assign or Change
a User Code (continued):
4. To exit, press and hold the
key for 2 seconds
until you hear two beeps.
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2
User Codes
12
Depending upon how your system was programmed, basic users
may have rights to arm, disarm, or bypass zones.
Basic User
Code
Standard Code _X_
Optional Code ___
Active Certain Days/Times ___
Types of User Codes
This section identifies the types of user codes your system may
recognize. At the top of each user code section, you will see a
checklist like this:
Items on this checklist followed by an "X" are features of the user
code.
The master user can arm and disarm the system, and can make
other changes, such as disabling your system's features, and
changing user codes.
Master User
Code
Standard Code _X_
Optional Code ___
Active Certain Days/Times ___
Standard Code _X_
Optional Code ___
Active Certain Days/Times ___
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2
User Codes
13
If an intruder forces you to dis-
arm your system, this optional
code sends a silent signal to
alert monitoring station person-
nel that you are in danger.
For systems without multiple
areas, the code is assigned to
user number 15. You can
change or delete this code like
any other user code.
Standard Code ___
Optional Code _X_
Active Certain Days/Times ___
Duress
Code
A relay code acts like a switch. When you enter this code, a
device that is connected to the control panel is turned on or off.
For example, your system can be programmed to switch the ex-
terior lights of your building on or off when you enter a relay code.
Relay codes must be programmed into your system by the in-
staller.
The relay code is a four-digit code that you can change or delete
like any other user code. If you delete the relay code, you will no
longer be able to use this feature. For systems without multiple
areas (as described in Section 7), the code is assigned to user
number 14.
Relay
Code
Standard Code ___
Optional Code _X_
Active Certain Days/Times _X_
To Use the Duress Code:
1. Enter the four-digit code.
Your system appears to dis-
arm normally. However, a
message is sent to your moni-
toring station that you are in
danger.
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2
User Codes
14
Kidwatch
Code Standard Code ___
Optional Code _X_
Active Certain Days/Times _X_
To Change Kidwatch Days :
1. Press and hold the
[kidwatch] key for 2 seconds
until you hear two beeps.
When prompted, enter the
master user code.
You see something like this:
2
The three spaces in the nu-
meric display represent the
first three days of the week
(Sunday-Tuesday). If a space
contains a dash, use of the
code is not monitored on that
day. Thus, in the example
above, the code is monitored
on Monday and not moni-
tored on Sunday and Tues-
day.
3. To view the remaining days
of the week, press the
key. Each time you
Designed for parents whose
children come home first, this
option allows you to be notified
if your child is not home by a
certain time. You can be noti-
fied by pager, by an automated
telephonecall, orby yourmoni-
toring station. (Not all monitor-
ing stations offer this service.)
The Kidwatch Code is a four-
digit code that you can change
or delete like any other user
code. The code is assigned to
user number 11. It allows your
children to disarm the system,
and can be programmed to al-
low them to arm or bypass
zones.
How it works. After arriving
home, during a day when Kid-
watch is active, your children
disarm the system by entering
the Kidwatch Code. If they do
not enter the code by a given
time, you are notified.
(continued)
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2
User Codes
15
Changing Kidwatch Days.
You have the option of chang-
ing which days Kidwatch is in
effect. To do so, follow the pro-
cedure on the previous page.
Reviewing Kidwatch Use.
You can review the times that
Kidwatch Codes were used to
armand disarmyour systemby
viewing Event Memory. See
Section 6 for more information.
Turning Kidwatch on and off.
Kidwatch can be turned on and
off. When Kidwatch is turned
off, you are no longer notified
of the use of the Kidwatch
Code. Otherwise, the code
works as before. If you turn
Kidwatch on or off, it remains
that way until you change it
back.
Kidwatch Setup. See Section
8 for the specifics of how the
Kidwatch Code was set up on
your system.
To Change Kidwatch Days
(continued):
press the key, the dis-
play moves forward one day.
4. To change the days that the
Kidwatch Code is monitored,
enter the number of the day
you wish to change. To exit
press the key.
To Turn Kidwatch On/Off
1. Press and hold the
[kidwatch] key for 2 seconds
until you hear two beeps. En-
ter the master user code.
2. Press the key five
times. Press the key
until you see:
8
3. To exit press the
key.
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2
User Codes
16
Maid
Code Standard Code ___
Optional Code _X_
Active Certain Days/Times _X_
(continued)
Unlike other user codes, which
work any day of the week, the
Maid Code works only on cer-
tain days of the week.
The Maid Code is a four-digit
user code that you can change
or delete like any other user
code. Your installer must have
programmed your system to
accept a Maid Code. For sys-
tems without multiple areas (as
described in Section 7), the
code is assigned to user num-
ber 13. It allows an individual
to arm and disarm the system
on specific days or for limited
periods of time.
How it works. Arriving at the
building during a day when the
Maid Code is active, the maid
can disarm the system by en-
tering the Maid Code. Upon
leaving the building, the maid
can arm the system by enter-
ing the same code.
To Change Maid Days :
1. Press and hold the
[maid] key for 2 seconds un-
til you hear two beeps. Enter
the master user code.
You see something like this:
2
The three spaces in the nu-
meric display represent the
first three days of the week
(Sunday-Tuesday). If a space
contains a dash, the code is
does not work on that day. If
the space contains a number,
the code works on that day.
Thus, in the example above,
the code works on Monday
and does not work on Sun-
day and Tuesday.
3. To view the remaining days
of the week, press the
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