Doro CareIP Mobile User manual

Doro CareIP® Mobile
User Guide
English

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Table of contents
1. Read first: Safety information ................................................ p.2
2. Important information........................................................... p.3
3. Package contents................................................................... p.3
4. Parts and descriptions ........................................................... p.4
5. Description of functions ........................................................ p.6
6. Installation............................................................................ p.7
7. Communication path ............................................................. p.9
8. Pairing................................................................................. p.10
9. Radio trigger Elliot .............................................................. p.12
10. General information ............................................................ p.14
11. Maintenance ....................................................................... p.14
12. Technical data ..................................................................... p.15
1. Read rst: Safety informaon
Always read and follow the safety informaon accompanied by this symbol.
• User’s should pay parcular aenon to the potenal for interference from other
systems operang in the same or adjacent bands.
• The compartment covers on the backside may be opened only by authorised
persons in accordance with the instrucons in the service manual.
• Baery replacement may be performed only by authorised persons in accordance
with the instrucons in the Maintenance secon. Only use recommended baery
type as stated in the Technical Data secon.
CAUTION
Only use baeries, power supply and accessories that have been
approved for use with this parcular model. Connecng other
accessories may be dangerous and may invalidate the type approval and
guarantee.
• The antenna shall always be mounted if the unit is in operaon.
• Only use recommended power supply as stated in the Technical Data secon.
• The power supply can be used as a disconnecng device. The wall socket shall be
installed near the equipment and shall be easily accessible.

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2. Important informaon
All systems using radio and network communicaon are subject to interference
beyond the user’s control.
Products from Doro are designed to minimise the impact of such interference.
Nevertheless, the user must be aware that system components can be subjected to
interference or other inuences that may cause malfuncon.
It is therefore important to regularly check that every part of the system works in all
areas, especially radio communicaons. Contact your supplier immediately in case of
any suspected malfuncon.
Users should pay parcular aenon to the risk of disrupon from products which
communicate using the same or adjacent frequencies.
For further informaon, please contact your supplier or refer to the service manual or
the documentaon at www.doro.com/care.
3. Package contents
Doro CareIP® Mobile carephone
(arcle number 100007, DE Art,-Nrn: 1-9300-210)
• Network cable (cat5E UTP TIA568B)
• Power supply
• Antenna
• User guide
• Elliot radio trigger with accessories:
• Wristband
• Wristband aachment
• Neckband
• Neckband aachment
• Pocket clip
• Easy press concept (EPC) accessory

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4. Parts and descripons
Indicator lights:
1ALARM RED
Steady light Idle mode
Flashing light Alarm state
2ON GREEN
Steady light Mains power
Flashing light Mains failure or pairing mode
3ERROR RED
O Normal operaon
Steady light Problem with Ethernet link* or
IP conguraon
* If only Mobile interface is used it will lit as
Ethernet isn´t connected, the Ethernet link
supervision can be disabled by conguraon
Slow ashing Registraon to SIP server failed
4STATUS RED / GREEN
O Normal operaon
Steady red light No connecon to GSM network
Alternang red and green Away mode
Antenna:
5Antenna
Aach the supplied antenna to the antenna connector, see Connecons
overview on p. 5.
Buons (with the following standard funcons):
6Green buon
Stops the alarm
7Yellow buon
Funcon buon
8Red buon
Acvates the alarm
Note! The yellow buon has no funcon upon delivery but is programmable for
special funcons.

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Connecons overview
1Volume control Loudspeaker volume adjustable in eight levels.
2PC (Pull cord) Aachment for pull cord when wall mounted. The
pull cord can be ordered separately.
3Holes for wall mounng -
4Baery compartment -
5I/O connectors Terminals for wire outputs and inputs.
6Ethernet port Connecon for Ethernet cable from broadband/
network.
7DC in Connecon for power supply 7,5 VDC.
8Power switch Turns Doro CareIP® Mobile on and o.
9Antenna connector A standard antenna is delivered, if other antenna
will be used it must be adapted for use with
Doro CareIP® Mobile
10 SIM card Ssee Install the SIM card on p. 7.
CAUTION
Only authorised persons may open the compartment covers and
perform wiring in accordance with the instrucons in the service
manual.

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5. Descripon of funcons
Doro CareIP® Mobile is a digital alarm unit with a built in GSM module, the unit
has possibility to transfer alarms over broadband/network connecons and mobile
telephone networks. The unit oers the user the possibility of two way voice
communicaon using exisng standard for VoIP (Voice over Internet Protocol) calling.
The unit uses SIP, a standard protocol to iniate speech and video over broadband
connecons. In addion to voice connected alarm calls, Doro CareIP® Mobile oers
a plaorm for transfer of detailed alarm informaon, speech messages, online status
etc.
The Doro CareIP® Mobile is assigned an unique idencaon number (ID) that is
transferred and corresponding to personal informaon stored in the alarm receiving
centre (ARC).
The Elliot radio trigger is adapted for use with the unit, see 9. Radio trigger Elliot on p.
12.
Acvate the alarm
The assistance alarm can be acvated:
1. by pressing the buon on a radio trigger.
2. by pressing the red buon on the Doro CareIP® Mobile.
3. by pulling the pull cord (only available when Doro CareIP® Mobile is wall
mounted). The pull cord can be ordered separately.
On acvaon, the Doro CareIP® Mobile calls an alarm receiver to summon help. There
is a possibility to aach up to four (4) dierent wired alarm triggers.
Alarm transmiers
Ten (10) radio transmiers can be programmed with the Doro CareIP® Mobile, e.g. a
radio trigger. In the event of an alarm from a radio transmier, the baery status of
the radio transmier is tested.
Alarm receivers
Up to ten (10) alarm receivers can be programmed. The alarm is idened using an
alarm code which is programmed into the Doro CareIP® Mobile. An alarm placed to a
private receiver is idened by a recorded voice ID.
The person receiving the alarm can then speak directly with the person raising the
alarm and take appropriate acon.
Other funcons
Addional funcons can be acvated or modied – refer to the service manual or
contact your supplier for further informaon.

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6. Installaon
Install the SIM card
IMPORTANT
Turn o the phone and disconnect the charger before removing the
baery cover.
• Ensure that the Doro CareIP® Mobile is switched o before.
• Unscrew the safety screw for the SIM card compartment cover.
• Remove the compartment cover.
• Install the SIM card according to picture , note the markings.
• Mount the cover and the safety screw for the SIM card compartment.
CAUTION
1234 or 0000 are not appropriate PIN codes for the SIM card, if any
of these PIN codes are used, the code should be changed before
installaon. Change of PIN code is preferably done using a mobile phone.

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Connecon
The Doro CareIP® Mobile is easy to install, if broadband/network connecon
shall be used, connecon is made with the enclosed network cable. Normally the
Doro CareIP® Mobile is set to use DHCP, which means that the unit automacally will
be assigned an IP address when connected to a network. The Doro CareIP® Mobile
should always be connected to the network as near the router (or Ethernet
connecon) as possible.
1. Connect the power supply (1) to the wall socket and the power supply lead to
the DC input socket.
2. Connect the network cable (2) from the broadband/network to the Ethernet
socket on Doro CareIP® Mobile.
• Turn the power switch to the I posion
• Check that the On !indicator lamp has a steady green light
• The status light shall go o within 60 seconds if GSM network is detected
• Carry out a test alarm from the Doro CareIP® Mobile
Note! The power supply shall be placed so that the informaon scker Do not unplug is
visible. For further advice regarding installaon, contact your supplier.
CAUTION
Installaon must be performed only by authorised persons in accordance
with the instrucons in the service manual.

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7. Communicaon path
Example of a simplied communicaon path
1.
ARC
Elliot
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CareIP®
Mobile
Internet
i-care
online
SRD Radio, social alarm frequency
2.
a. Mobile connecon to GSM/GPRS, Voice, IP alarm protocol and addional
data
b. IP on Ethernet, VoIP, IP social alarm protocol and addional data
3. IP connecon through GPRS
4. Voice connecon through GSM*
5. IP connecon to a digital Alarm Receiving Centre (ARC)
6. Oponal connecon to i-care online system
* Can also carry alarm data to an analogue Alarm Receiving Centre (ARC).

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8. Pairing
Contacts, alarm codes and sengs are programmed using www.icareonline.com or by
using a computer and the Doro Care CS2 soware.
In some cases, the Doro CareIP® Mobile can be delivered pre-programmed by the
supplier. For help with pairing, please refer to the service manual or contact your
supplier.
Pairing radio triggers
Up to ten (10) radio triggers or other radio-alarm transmiers can be paired to
Doro CareIP® Mobile.
Pairing radio transmiers:
• Hold down the green buon for approximately four seconds unl the unit emits a
beep, release the buon. The indicator light On ! ashes green.
• Press the radio trigger. Once the Doro CareIP® Mobile receives the radio signal, you
will hear a disnct tone signal.
• Conrm by pressing the red buon, you will hear a conrmaon tone.
Check the radio coverage
Always check the funcon aer installaon and pairing.
• Hold down the green buon for approximately four seconds unl the unit emits a
beep, release the buon. The indicator light On ! ashes green.
• Press the radio trigger. Once the Doro CareIP® Mobile receives the radio signal, you
will hear a tone.

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Check the GSM signal strength
When installing the Doro CareIP® Mobile, the GSM signal strength must be veried.
Press the yellow buon for approximately four seconds unl the unit emits a beep,
release the buon.
• Press the volume control within 4 seconds, Servicemode appears.
• Press the yellow buon once, User appears.
• Press the red buon once, Usermode appears.
• Press the yellow buon twice, GSM appears.
• Press the red buon once, GSM strength appears together with a value between
0 — 31 for the signal strength. The higher the value the higher the strength. You
need to get at least strength 15 for good communicaon. If this can’t be achieved,
try to move the unit in dierent locaons in the residence unl approved value are
fullled.
Note! If accepted value can’t be achieved an external antenna must be used.
Check the funconality
Always check the funcon aer installaon and pairing. Test alarms shall be done
regularly and in a way that secures the whole alarm chain from radio transmier to
alarm receiver.
Automac test
The funconality of the Doro CareIP® Mobile and its communicaon can automacally
be checked down to every other minute through the oponal i-care® online service.
It can also be checked by automac funcon monitoring or a periodical test report to
the Alarm receiving centre (ARC), for example once a day or once a week.

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9. Radio trigger Elliot
Radio trigger Elliot uses two-way radio communicaon, this means that when
Doro CareIP® Mobile receives an alarm from Elliot the carephone will send a
conrmaon of receipt, this is indicated on Elliot by indicator light change from red to
green. If Elliot doesn't get any conrmaon, the alarm is repeated.
Elliot has two programmable buons.
Elliot can be worn using a wristband, neckband or pocket clip. The
Doro Care Easy Press Concept (EPC) accessory simplies use for persons with reduced
dexterity to acvate an alarm.
Elliot is waterproof according to IP67 by an integrated gasket. The Elliot can be carried
in the shower and wet environment.

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The accessories are easily aached with a simple click-in acon.
1. Indicator light
2. Alarm buon
3. Funcon buon
Wristband aachment
1. Neckband aachment
2. Cover plate
Easy press concept (EPC) accessory
The Doro Care Easy Press Concept
(EPC) accessories makes it easier
for those with reduced physical
strength to acvate the alarm.
• Pocket clip
• Cover plate

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10. General informaon
• If Broadband/network connecon is used the unit should always be connected to
the network as near the router (or Ethernet connecon) as possible.
• Vericaon of GSM coverage should always be done as a part of installaon.
• In order for an alarm to be sent, at least one alarm receiver/response centre needs
to be programmed.
• The carephone must not come into contact with water or any other liquid.
• Used baeries shall be disposed of in an environmentally-responsible manner.
• If the Doro CareIP® Mobile is supposed to be connected to a mobile network it
need to be equipped with a 2G enabled Mini-SIM (2FF) and having an appropriate
mobile subscripon including voice and data.
Cleaning
The carephone and Elliot should be cleaned using a slightly damp cloth. Do not use
solvents when cleaning.
Note! By ordering a complete housing set you can upgrade your used Elliot to look as
brand new.
Reinstatement
If the Doro CareIP® Mobile is reinstated at a new user, it shall be reset to default
sengs and re-programmed according to the data and requirements of the new user.
11. Maintenance
Replace the baery
Baery should be replaced within three years, or a.s.a.p aer baery alarm.
Replace the radio trigger baery
To replace Elliot's baery, please refer to the service manual or contact your supplier.
CAUTION
Baery replacement may be performed only by authorised persons in
accordance with the instrucons in service manual.

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12. Technical data
Carephone Doro CareIP® Mobile
Dimensions: 200 mm x 175 mm x 35 mm (HxWxD)
Weight incl. power supply and cables: 618 g
Power supply: 7,5 VDC power supply, (PoE oponal1)
Use only HON-KWANG, model: HK-V-075A100-XX
Power consumpon: 2W (Nominal)
Backup baery: 4,8V, 2100mAh, NiMH
Use only GP, model: GPRHC222N053
Backup me: Up to two days
Inputs: Four (4) inputs
Output: Three (3) outputs, one (1) Relay output, max 0,7A
Communicaon: IP/(SIP), GSM
Radio frequency band: 869,2-869,25 MHz
Radio receiver class: 12
Number of radio transmiers: Up to 10
Hands-free range , normal
environment:
≥ 5 m
Equipment class: Class 1 radio equipment
1 If the unit is used with oponal Power over Ethernet (PoE) it is important to equip the PoE injector with a
suitable baery back-up (UPS) of desired capacity since the internal baery is removed when installing the
PoE module.
2 Refers to radio module C1, type 9340.
Radio receiver parameters: Max. usable sensivity: –113dBm
Average usable sensivity: ver: 28,7dBuV/m, hor: 27,0dBuV/m
Adjacent channel selecvity: -26,2dBm/-28,2dBm
Intermodulaon rejecon: -36dBm/-37dBm
Spurious response rejecon: -30dBm
Blocking or desensisaon: -16dBm
Doro CareIP® Mobile can also be equipped with radio module type 9320, which allows maximum security
and includes receipt of transmission, automac transmission repeat, power control and frequency control.
See order informaon for indicang which radio module the unit is equipped with.

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GSM
Communicaon: Quad-band GSM 850, 900, 1800, 1900 MHz
GPRS mul-slot class: 10
SIM card interface: 1,8V and 3V
Max output power: Class 4 (2W) for EGSM850
Class 4 (2W) for EGSM900 (Europe)
Class 1 (1W) for GSM1800 (Europe)
Class 1 (1W) for GSM1900
Portable alarm trigger Elliot
Dimensions: 45 mm x 30 mm x 13 mm (HxWxD)
Weight incl. wristband: 22 g
Baery: 3V lithium baery CR2430
Use only GP, model: GPCR2430
Baery life: Up to ve years
Water resistance: Complies with IP67
Radio frequency band: 869,2-869,25 MHz
Radio frequency power: max. 3,16mW (5 dBm)
Radio range , indoors:
Radio range , outdoors:
≥ 40 m (normal environment)
≥ 300 m (typical, line-of-sight)
Environment
This product is intended for indoor use in a normal residenal environment.
Temperature: Operang temperature 5° C (41° F) to 35° C (95° F)
Humidity: 0% to 75% relave humidity (noncondensed)
Environmental class: 1 (EG-I)

Declaraon of conformity
Hereby, Doro declares that the radio equipment type 9300 and 9100 is in
compliance with Direcves: 1999/5/EC or 2014/53/EU and 2011/65/EU. The
full text of the EU declaraon of conformity is available at the following internet
address: www.doro.com/dofc.
Environmental informaon
This product complies with the requirements of the EU direcves,
2012/19/EU (WEEE) and 2006/66/EG (baeries). These direcves regulate the
product liability for electrical and baery recycling with the purpose of increasing
recycling and minimising waste. The unit is marked with the crossed out wheeled
bin logo, which indicates that it shall be handed in for recycling. The product
can be returned free of charge to a recycling staon that is connected,
directly or via a recycling system, to Doro Care or to your distributor. For
detailed instrucons, please check with your distributor or visit our website,
www.doro.com. Note! The WEEE informaon and recycling instrucons
applies to European Union member states only. For other countries please check
local legislaon or contact your distributor. Manufactured in accordance with the
EU direcve, 2011/65/EU (RoHS2). The materials used in the radio trigger wristband
and neckband meet the texle safety requirements of Oeko-Tex standard 100.
Legal noces
The informaon contained here is subject to change without noce. The only
warranes for Doro Care products and services are set forth in the express warranty
statements accompanying such products and services.
Nothing herein should be construed as constung an addional warranty.
Doro shall not be liable for technical or editorial errors or omissions contained
herein.

Doro CareIP® Mobile
English
Manual_Doro_CareIP_Mobile_en_v2.3
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