SimpliSafe U9K-BS2000 User manual

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Follow this guide or
download the SimpliSafe
app for easy installation.
SETUP GUIDE

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Welcome to SimpliSafe
Personalize Settings
Step 2:
Test Your System
Step 3:
For FAQs and troubleshooting see pages 18 - 21
Install your System 1–13
Step 1:
14–15
16
For details on your 3-Year Warranty see page 22
For tips on using your system see page 17
B

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Plan Your Installation
Base Station
Central location
Glassbreak Sensor
Near window
105 Decibel Siren
Central location
Freeze Sensor
Near thermostat
Entry Sensor
On doors and windows
Water Sensor
Near water heater
Motion Sensor
On a shelf or adhere
4–5 ft high in a corner
Smoke Detector
Near sleeping areas
Keypad
Next to front door
Below are suggested locations for
installation of SimpliSafe sensors.
If you find that you need additional
sensors, purchase more online at
SimpliSafe.com/alarm-sensors
Master bedroom
Panic Button
CO Detector
Near sleeping areas
Camera
By entrances to
your home
Keychain Remote
On key ring

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2
Step 1. Install your Base Station
• Set up your Base Station in a central location in your
house. Don’t install it on the floor.
• Plug the Base Station into a power outlet using the
included power cord.
Make sure the power
outlet is not controlled by
a light switch which could
accidentally cut power to
the Base Station
It’s the control center of your system, communicating
with all of your wireless sensors.
It can connect to wifi and has a built in cellular alarm
transmitter that will send us your alarm signals when
you activate your SimpliSafe alarm monitoring service
(see page 14).
For a UL 985 installation, you must always secure the
power adapter to the wall with a bracket. Please contact
SimpliSafe for details.
Helpful Information about your Base Station
Tip:

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Install your Keypads
• Remove the battery activation strip.
• Adhesive tape has already been installed on the back of
the Keypad – just peel and stick. If you make a mistake,
see “How do I move a sensor?” on page 18.
• Adhere the Keypad to the wall by your main entrance.
Helpful Information about your Keypad
Your alarm system has 3
modes: Away, Home, and
O. Turn your alarm on by
putting it in Away or Home
Mode. Turn your alarm o by
putting it in O Mode.
Before applying the adhesive
tape make sure the surface is
clean and dry.
For the most reliable wireless
connection, install the Keypad
10-100 ft from the Base Station.
Your default PIN is 1234. We’ll help you change that when
we personalize your system in just a few minutes.
Tip:
Tip:
Tip:
Mode buttons
Press on the left, right,
bottom and top of the screen
to navigate the menu.
Tip:

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4
Install your Motion Sensors
• Remove the battery activation strip.
• Place the Motion Sensor on a shelf or
adhere it to a wall, approximately 4 to 5 ft
o the ground.
Helpful Information about your Motion Sensor
If you have large pets weighing more than 30 lbs, you can
install your Motion Sensors upside down. This way they’ll
ignore any movement underneath them.
By default, all Motion Sensors will be active in the Away
Mode only. Put the alarm in the Home Mode and you can
move freely about your home without setting o an alarm.
Your Motion Sensor
looks straight ahead
and 90° to the left
and right. It also looks
downward at a 45°
angle. Mount it in a
corner for maximum
coverage of your room.
• Avoid placing the sensor near a heater, air conditioner,
lamp, or electronics (such as a WiFi router).
• When placed 5 ft o the ground the Motion Sensor should
not detect pets under 30 lbs, as long as the pet cannot get
within 5 ft of it.
Tip:

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Install your Glassbreak Sensors
• Remove the battery activation strip.
• Adhere the Glassbreak Sensor close to a
bank of windows or on a wall facing your
windows.
• You can install it up to 20 ft away from
the windows you’d like to protect.
Helpful Information about your Glassbreak Sensor
Glassbreak Sensors are programmed to “listen” for
the specific frequency of glass breaking.
Avoid placing your Glassbreak Sensor in the kitchen,
as glasses knocking into each other could trigger a
false alarm.
Curtains can dull the sound of
glass breaking. If your windows
are covered in heavy curtains,
place your Glassbreak Sensor
within 5-10 ft of your windows.
Max Distance: 20 ft
Tip:

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6
Install your Entry Sensors
• Remove the battery activation strip.
• Align the magnet with the sensor so
the two pieces are less than 2 inches
apart when the door or window is
closed.
When the door or
window is closed,
the magnet should
be within 2 inches
of the sensor and
aligned between
the grooves.
Test the alignment before you adhere
each piece. The blue light should flash
once when the door or window opens
and twice when it closes.
• Adhere the sensor on the door and the magnet on
the doorframe, or the other way around. There is no
“right side up.”
Sensor Magnet
Tip:

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Install your Panic Buttons
• Remove the battery activation strip.
• Adhere the Panic Button to a wall.
• Most people install one in their
master bedroom.
Helpful Information about your Panic Button
To trigger a panic alarm, firmly press your Panic Button
for 2 full seconds.
Install the Panic Button
within easy reach in
your master bedroom.
Tip:

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8
Install your 105 Decibel Sirens
• Remove the battery activation strip.
• Indoor Installation: Adhere the Siren
in a central location within 100 ft of
the Base Station.
• Outdoor Installation: Install within
100 ft of your Base Station. Slip
the backing bracket o of your
Siren and use the included screws
to mount the backing under an eve
or an awning. Then slide the Siren
back onto its backing.
Helpful Information about your Siren
Be cautious when testing your Siren. Prolonged exposure
can cause hearing damage.
Install in a
central location.
Tip:

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• Remove the battery activation strip.
• Remove mounting bracket
from the detector by rotating it
counterclockwise.
• Install the bracket on the wall or
ceiling using the included screws and
wall anchors.
Install your Smoke Detectors
Do not install near
your furnace, stove,
fireplace, kitchen or
garage, or bathroom
with a shower.
Make sure to place
Smoke Detectors near
your sleeping areas. For
maximum protection,
place one on each level
of your home.
• Push the Smoke Detector against the mounting bracket
and rotate it clockwise until it snaps into place. Pull gently
on the detector to make sure it’s securely attached.
• This detector is for household use only. There are local
laws that apply to Smoke Detectors. Please refer to the
information included in the detector box and consult with
your local fire department regarding any requirements.
Mounting
Bracket
Tip:
!
Tip:

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10
Install your CO Detectors
• Remove the battery activation strip.
• Separate the mounting bracket from the
back of the Carbon Monoxide Detector
by rotating it counterclockwise.
• Mount the bracket to your wall or ceiling
using the included screws and wall
anchors.
• Push the CO Detector against the mounting bracket and
rotate it clockwise until it snaps into place. Pull gently on
the detector to make sure it’s securely attached.
• This detector is for household use only. There are local
laws that apply to CO Detectors. Please refer to the
information included in the detector box and consult with
your local fire department regarding any requirements.
Do not install near your
furnace, stove, fireplace,
kitchen, or garage. !
Typical installation
locations include placing
CO Detectors near your
sleeping areas and on
each level of your home.
Tip:
Mounting
Bracket

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Install your Water Sensors
• Remove the battery activation strip.
• For the simplest installation, place or
adhere your Water Sensor on the floor.
• This works particularly well if you place
your Water Sensor inside the drip pan
of a water heater or washing machine.
You can place a Water
Sensor in the drip pan of
your water heater.
Near bathroom plumbing to
detect any leaks, overflows,
or broken plumbing.
Most homeowners insurance companies will
give you an extra discount for having Water
Sensors installed. Contact your insurance
agent for details.
Tip: Tip:
Tip:
Your Water Sensor does not need to be adhered,
but if you choose to adhere it using the extra
adhesive tabs, make sure not to cover up any of the
6 metal contact points on the bottom of the device.
Tip:

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12
Install your Freeze Sensors
• Remove the battery activation strip.
• Adhere the Freeze Sensor on the wall
near your home’s main thermostat.
Most homeowners insurance companies
will give you an extra discount for
having Freeze Sensors installed.
Contact your insurance agent for details.
Consider placing one close to exposed plumbing vulnerable to
bursting during a freeze such as in bathrooms and kitchens.
Place near your home’s main thermostat
to track household temperature.
Avoid your boiler room, which may stay
warm long after a furnace failure.
Tip:
Tip:
Tip:
!

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Install your Cameras
• Slide the stand o the camera.
• Insert the Micro-USB into the port on
the back of the camera. Replace the
stand, and plug the cord into a power
outlet.
• Launch the SimpliSafe app on your
smartphone to begin installation.
Port
Micro USB
Place your camera where a burglar is most likely to enter your
home. Usually it’s a front or back door.
Thread the Micro-USB
through the camera
stand before inserting
it into the camera port.
With the Alarm Recording plan ($5/mo), cameras will capture a
5 minute recording if your alarm is triggered and a 30 second
recording when your system is armed or disarmed or there is a
secret alert.
When your camera is all set up, the top
status light will be blue. A smaller red
light beneath the status light is used at
night to help illuminate your room.
To adjust camera settings like picture quality, privacy and volume,
select “Cameras” in your app and tap the icon.
Tip:
Tip:
Tip:
Tip:
Tip:

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14
Step 2. Personalize Settings
By default, your PIN has been
set to 1234. Change this to a
new 4-digit number when the
keypad prompts you.
Select “PINs” in the keypad
menu to change your Master
PIN or add additonal PINs to
your account.
B. Change your PIN
In the event of an emergency, professionally trained operators will
contact you and dispatch the authorities. This service is not available
until you activate your subscription. Use our mobile app to activate your
subscription or visit: simplisafe.com/activate
A. Activate your Alarm Monitoring Service
Some police and fire departments may require you to have an alarm permit or
license. Please contact your local police and fire department for details (do not dial
911 for this). You can also find permitting information that SimpliSafe has on file for
your location by clicking the “Permit Information” link in your online account.
After you activate your subscription, your system will be in Practice
Mode for 3 days while you get used to using your alarm. The alarm
will function normally, but you will not receive emergency dispatch.
After 3 days, you will be notified that your Dispatch Service is live.
Tip:
Write your Base Station serial number here
so you have it handy during activation:
Tip:

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How 24/7 Alarm Monitoring Works
The siren sounds
when an alarm is
triggered by one
of your sensors.
The operator
will contact you
and others you
designate.
Unless you cancel
the alarm with
your Safe Word,
the operator will
send the police or
firefighters.
....your Base Station
then wirelessly contacts
the Emergency Dispatch
Center.
What happens when a sensor is triggered?
• When your alarm is on and one of your sensors is triggered, the Keypad will start
beeping and prompt you for your PIN. You have 30 seconds to turn the alarm o –
this time is called the entry delay.
• If the alarm is not turned o within the 30 second entry delay, SimpliSafe will sound
a siren for four minutes and send an alert signal to our Emergency Dispatch Center.
You must activate your service in your online account for this service to function.
• Upon receiving the signal, the Dispatch Center will attempt to contact you.
• If it was a false alarm and you provide your previously chosen Safe Word, no
authorities will be dispatched.
• If it is a true emergency or if they are unable to reach you, they will immediately
dispatch the police or fire department to your location.
• Your alarm system will automatically re-arm, but the sensor that caused the burglar
alarm will be disabled until the alarm system is dis-armed and re-armed again.
Some police and fire departments may require you to have an alarm permit or
license. Please contact your local police and fire department for details (do not dial
911 for this). You can also find permitting information that SimpliSafe has on file for
your location by clicking the “Permit Information” link in your online account.

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16
We recommend you test your system regularly and after making any changes.
• In “menu” select “test”
• Follow the instructions on the keypad
• If you subscribe to the SimpliSafe Alarm Monitoring Service, a test signal will
appear in your online account dashboard.
• Press “o” to exit Test Mode. Any errors will be announced by the Base Station.
A. Put your system in Test Mode
Congratulations! Setup is complete and you can start using your
SimpliSafe system now. Feel free to read on for more information about
your system. Please remember to test your system regularly.
When in Test Mode, the Base Station will announce each sensor as you test it to
confirm it is working properly:
Motion Sensors: Press the Test Button on the top of the Motion Sensor. For an
accurate test, leave the room for the sensor you are testing then wait 15 seconds.
Re-enter the room and the Base Station will say “Motion Sensor.”
Glassbreak Sensors: Press Test Button on the top of the sensor then clap your
hands loudly near your windows. The light on the sensor will turn on for 3 seconds
and you will hear “Glassbreak Sensor” from the Base Station.
Entry Sensors: Open and close protected doors and windows. The Base Station will
say “Entry Sensor” to confirm that it has received the signal.
Panic Buttons: Hold the Panic Button down for 2 seconds. The Base Station will say
“Panic Button” when it receives the signal.
Smoke Detectors: Hold the Test Button on the front of the sensor for 4 seconds. The
sensor will beep 3 times, then the Base Station will say “Smoke Detector.”
CO Detectors: Hold the Test Button on the front of the sensor for 4 seconds. The
sensor will beep 4 times, then the Base Station will say “Carbon Monoxide Detector.”
Water and Freeze Sensors: Press the Test Button on the top of each sensor. The
Base Station will announce the sensor type to confirm that it has received the signal.
B. Test your sensors
Step 3. Test Your System

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Your alarm system has 3 modes: Away, Home, and O. Turn your alarm
on by putting it in Away or Home Mode. Turn your alarm o by putting it
in O Mode.
Use the same method to turn o your alarm, whether it’s in Home or Away Mode.
• Press “o” on your Keychain Remote OR
• Press “o” followed by your 4 digit PIN, on the Keypad.
If you make a mistake entering your PIN, use the left rocker to erase the character or “o” to
start over.
If a sensor is triggered, there will be a 30 second entry delay before the alarm siren
sounds and the Dispatch Service is notified.
Modes
Turn your Alarm OFF
Turn your Alarm ON
Away Mode Home Mode
Use this mode when you are leaving.
All of your sensors, including Motion
Sensors, will be active.
• Close all doors and windows.
• Press “away” on your Keychain
Remote or Keypad.
• You have 60 seconds to exit before
the alarm is active.
Tip: To cancel during the exit delay,
simply press “o”
Use this mode when you are staying
home. All of your sensors will be active,
except for Motion Sensors which will not
be active.
• Close all doors and windows.
• Press “home” on your Keypad.
• Entry Sensors and Glassbreak Sensors
will be active immediately. Motion
Sensors will not be active – you can
move freely around your home.
Using Your System
17

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18
How do I move a sensor?
To move a sensor, push up on the front of the sensor in the direction of the test
button—the back will stay on the wall and the white adhesive tape tab will be
visible. Pull DOWN (not out) slowly on the tab until the back is removed from the
wall.
When you are ready to re-adhere the sensor in a new location, use a fresh piece
of adhesive tape (extras have been included).
How do I change the batteries?
Voice prompts will warn you when your batteries are low (battery life is
approximately 1 year for a Keypad and 5 years for all other sensors). To change
sensor or Keypad batteries, remove the component from the wall as described
above. The batteries will be visible behind the back panel or you may have to
open one more battery door. Replace the batteries and slide the component
back into place. The Base Station backup battery is rechargeable and does not
normally need to be replaced.
Can I use SimpliSafe without the Dispatch Service?
Yes, but we don’t recommend it. Without the Emergency Dispatch Service, only
the alarm siren will sound and no authorities will be called. The SimpliSafe
Emergency Dispatch Service is easy to set up and can be canceled at any time.
What if I have a door or window open when I turn on the alarm?
Your SimpliSafe alarm will warn you that a door or window is open when you turn
the alarm on. Open doors or windows will not be protected until they are closed.
Once they are closed, the Base Station will start monitoring them.
What happens if I accidentally trigger an alarm?
Enter your PIN on the Keypad or press “o” on the Keychain Remote to stop the
siren. The default PIN for your Keypad is 1234. If you cancel the alarm within
a few seconds, the Emergency Dispatch Center will abort the alarm. Otherwise,
they will call the numbers you provided to confirm the false alarm. After the
operator has verified your identity (please have your Safe Word handy), he or she
will cancel any alarms.
Can I get a discount on my homeowners or renters insurance?
Most insurance carriers will provide you with a discount for having a monitored
home security system like SimpliSafe. To be eligible for this discount you must be
subscribed to the Emergency Dispatch Service. Contact your insurance carrier
for details.
Common Questions