SMART fortwo 2015 Instruction Manual

Service and Warranty Information 2015
smart fortwo coupe and cabriolet
electric drive

QUICK REFERENCE TO WARRANTY COVERAGE
(Complete warranty coverage starts on (ePage 11))
BASIC WARRANTY
4 Years/50,000 Miles
Years in Service 1234

>> Service and Warranty.
1
Dear smart Owner:
As an authorized smart Center,weare
dedicated to providing you with unparalleled Commitment
to Excellence in Sales and Service.
We will always do everything possible
to live up to this commitment.
Authorized smart Center’s Signature and Stamp

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2 Authorized smart Center Information
Name:
Address:
City, State, ZIP Code:
Sales Department Hours:
Telephone: Fax: E-mail:
Service Department Hours:
Telephone: Fax: E-mail:
Parts Department Hours:
Telephone: Fax: E-mail:
Additional Customer Assistance/Services:

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3Vehicle Warranty Information
Model:
Serial Number:
VIN:
Owner:
Address:
City/State/ZIP:
Delivery/Warranty: Mo. Day Yr.
Selling authorized smart Center Code:
LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date
of delivery or when put into service. (See details starting on (ePage 11) of
this booklet.)
OTHER:
Owner’s Signature

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4 New Vehicle Systems Checkout Inspection/Delivery
NEW VEHICLE
PRE-DELIVERY
INSPECTION
PERFORMED
Month _____ Day _____ Year _____
Service Manager’s Signature
Delivery and Owner Instructions
Owner instructed in operation of vehicle □
Service and Warranty Information Booklet, Operator Manuals
and Maintenance Booklet reviewed with owner
□
Owner introduced to Service Department Staff □
Owner instructed on: Maintenance Schedule □
Roadside Assistance □
Charging procedures, times,
options
□
smart Sales Representative’s Signature

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5Contents
To the Owner ...................................................................................... 6
New Vehicle Limited Warranty ............................................................... 11
Notice of Address Change or Pre-Owned Vehicle Purchase ................. Centerfold
Zero Emission Vehicle .........................................................................20
Warranty Enforcement Laws (Lemon Laws) ................................................. 21
Important Notice for CA Retail Buyers and Lessees of smart Vehicles .............24
Questions, Loss of Warranty Booklet, Address Change ..................................25
To Purchasers of Pre-Owned smart Vehicles ..............................................26

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6 To the Owner
General
The subsequent pages of this Service
and Warranty Information booklet
describe the service requirements
and the warranties you receive as a
smart owner. Your vehicle is covered
under the terms of these “Warranties”
and your authorized smart Center will
exchange or repair any defective parts
in accordance with the terms of such
warranties within stated limits.
Please keep this booklet together with
the Operator’s Manual, Maintenance
Booklet and other documents
concerning your vehicle so that
future owners will have access to
this literature if you should sell the
vehicle.
See (ePage 28) for a list of models
covered in this edition.
Replacement Parts for Your smart
Genuine smart parts, Genuine
smart Remanufactured Parts and
factory approved accessories are the
recommended replacement parts for
your smart vehicle and are available
through your authorized smart Center.
These parts meet the same exacting
quality control standards as the
original equipment on your vehicle
and comply with all applicable Federal
and State safety regulations.
Consult your authorized smart Center
for warranty and other details. Also
ask your Center about the Genuine
smart Remanufactured Parts portfolio.
These parts typically cost less than
new parts but carry the same warranty
terms.

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7
As a smart owner you deserve service unparalleled in the industry.
To meet your service needs, your authorized smart Center employs
factory trained staff using the latest diagnostic and service
techniques. Whether it is a small adjustment or major service, your
authorized smart Center will work to accommodate you quickly and
efficiently.
Finally, should you ever experience an emergency repair situation,
our 24-Hour Roadside Assistance Program is only a toll free call
away. (1-800-762-7887)

>> Service and Warranty.
8 Notes