SMART fortwo 2015 Instruction Manual

Service and Warranty Information 2015
smart fortwo coupe and cabriolet
electric drive

QUICK REFERENCE TO WARRANTY COVERAGE
(Complete warranty coverage starts on (ePage 11))
BASIC WARRANTY
4 Years/50,000 Miles
Years in Service 1234

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1
Dear smart Owner:
As an authorized smart Center,weare
dedicated to providing you with unparalleled Commitment
to Excellence in Sales and Service.
We will always do everything possible
to live up to this commitment.
Authorized smart Center’s Signature and Stamp

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2 Authorized smart Center Information
Name:
Address:
City, State, ZIP Code:
Sales Department Hours:
Telephone: Fax: E-mail:
Service Department Hours:
Telephone: Fax: E-mail:
Parts Department Hours:
Telephone: Fax: E-mail:
Additional Customer Assistance/Services:

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3Vehicle Warranty Information
Model:
Serial Number:
VIN:
Owner:
Address:
City/State/ZIP:
Delivery/Warranty: Mo. Day Yr.
Selling authorized smart Center Code:
LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date
of delivery or when put into service. (See details starting on (ePage 11) of
this booklet.)
OTHER:
Owner’s Signature

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4 New Vehicle Systems Checkout Inspection/Delivery
NEW VEHICLE
PRE-DELIVERY
INSPECTION
PERFORMED
Month _____ Day _____ Year _____
Service Manager’s Signature
Delivery and Owner Instructions
Owner instructed in operation of vehicle □
Service and Warranty Information Booklet, Operator Manuals
and Maintenance Booklet reviewed with owner
□
Owner introduced to Service Department Staff □
Owner instructed on: Maintenance Schedule □
Roadside Assistance □
Charging procedures, times,
options
□
smart Sales Representative’s Signature

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5Contents
To the Owner ...................................................................................... 6
New Vehicle Limited Warranty ............................................................... 11
Notice of Address Change or Pre-Owned Vehicle Purchase ................. Centerfold
Zero Emission Vehicle .........................................................................20
Warranty Enforcement Laws (Lemon Laws) ................................................. 21
Important Notice for CA Retail Buyers and Lessees of smart Vehicles .............24
Questions, Loss of Warranty Booklet, Address Change ..................................25
To Purchasers of Pre-Owned smart Vehicles ..............................................26

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6 To the Owner
General
The subsequent pages of this Service
and Warranty Information booklet
describe the service requirements
and the warranties you receive as a
smart owner. Your vehicle is covered
under the terms of these “Warranties”
and your authorized smart Center will
exchange or repair any defective parts
in accordance with the terms of such
warranties within stated limits.
Please keep this booklet together with
the Operator’s Manual, Maintenance
Booklet and other documents
concerning your vehicle so that
future owners will have access to
this literature if you should sell the
vehicle.
See (ePage 28) for a list of models
covered in this edition.
Replacement Parts for Your smart
Genuine smart parts, Genuine
smart Remanufactured Parts and
factory approved accessories are the
recommended replacement parts for
your smart vehicle and are available
through your authorized smart Center.
These parts meet the same exacting
quality control standards as the
original equipment on your vehicle
and comply with all applicable Federal
and State safety regulations.
Consult your authorized smart Center
for warranty and other details. Also
ask your Center about the Genuine
smart Remanufactured Parts portfolio.
These parts typically cost less than
new parts but carry the same warranty
terms.

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7
As a smart owner you deserve service unparalleled in the industry.
To meet your service needs, your authorized smart Center employs
factory trained staff using the latest diagnostic and service
techniques. Whether it is a small adjustment or major service, your
authorized smart Center will work to accommodate you quickly and
efficiently.
Finally, should you ever experience an emergency repair situation,
our 24-Hour Roadside Assistance Program is only a toll free call
away. (1-800-762-7887)

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8 Notes

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9
Business Card
of
smart Sales Representative
(Insert here)
Business Card
of
Service Manager
(Insert here)
T H A N K Y O U . . . for the confidence you have placed in us.
We will always do everything possible
to continue to earn your trust and goodwill.

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10

>> Service and Warranty.
11Limited Warranty - Model Year 2015 Vehicles
Items Which Are Covered:
DEFECTS: Mercedes-Benz USA, LLC
(MBUSA) warrants to the original
and each subsequent owner of a new
smart vehicle that any authorized
smart Center will make any repairs
or replacements necessary to correct
defects in material or workmanship
arising during the warranty period.
ANY AUTHORIZED SMART CENTER:
Any authorized smart Center of the
owner’s choice will perform warranty
repairs or replacements. The vehicle
should be delivered to an authorized
smart Center during normal service
hours. A reasonable time should be
allowed after taking the vehicle
to an authorized smart Center for
performance of the repair.
WARRANTY STARTS: The warranty period
starts on the date the vehicle is
delivered to the first retail purchaser
or put in service as an authorized
smart Center demonstrator or MBUSA or
Mercedes-Benz U.S. International, Inc.
(MBUSI) or Mercedes-Benz Research
& Development North America, Inc.
(MBRDNA) company vehicle.
WARRANTY PERIOD: This warranty is for
48 months or 50,000 miles, whichever
occurs first.
Not all components or adjustments
carry a 48 month or 50,000 mile
warranty. Warranty coverage for
specific components or adjustments
is based on the vehicle’s time in
service or mileage and should always
be verified with your authorized smart
Center prior to any repairs. Examples
include, but are not limited to, the
following:
• Wheel alignment and balancing
• Brake pads
• Brake discs
• Glass
• Wiper blades and inserts
• Remote control key batteries
See (ePage 14) for items not covered
by this warranty.
NO CHARGE: Warranty repairs will be
made at no charge for parts and labor.
WARRANTY AVAILABLE: This warranty
is applicable only in the United States
and Puerto Rico. If you take your
vehicle to Canada temporarily, such as
on vacation, warranty service may be
requested from any authorized smart
Center.
In all other countries defects in
material and workmanship will be
handled in accordance with the terms
and limitations of a Limited Warranty
of 24 months with unlimited miles.

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12 Limited Warranty - Model Year 2015 Vehicles
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state.
EXCEPT FOR THE EMISSION SYSTEMS WARRANTIES, THIS IS THE ONLY WARRANTY
GIVEN WITH THE PURCHASE OF A SMART VEHICLE. THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED
TO THE FIRST TO OCCUR OF 48 MONTHS OR 50,000 MILES FROM THE DATE OF
RETAIL DELIVERY OR INITIAL OPERATION AS AN AUTHORIZED SMART CENTER
DEMONSTRATOR OR MERCEDES-BENZ USA, LLC OR MERCEDES-BENZ U.S.
INTERNATIONAL, INC. OR MERCEDES-BENZ RESEARCH & DEVELOPMENT NORTH
AMERICA, INC. COMPANY VEHICLE, WHICHEVER EVENT SHALL FIRST OCCUR.
DAIMLER AG, MERCEDES-BENZ USA, LLC, MERCEDES-BENZ U.S. INTERNATIONAL,
INC, MERCEDES-BENZ RESEARCH & DEVELOPMENT NORTH AMERICA, INC. OR THE
AUTHORIZED SMART CENTER NEITHER ASSUME NOR AUTHORIZE ANY PERSON TO
ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH SUCH VEHICLE.
NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR
CONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSON OR PROPERTY
OR LOSS OF REVENUE WHICH MIGHT BE PAID, INCURRED OR SUSTAINED BY
REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICH MAY BE REPAIRED OR
REPLACED IN ACCORDANCE WITH THE TERMS OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or limitation on how long an implied warranty lasts, so
the above limitation may not apply to you.

>> Service and Warranty.
13Limited Warranty - Model Year 2015 Vehicles
CALIFORNIA SUPPLEMENT
EXCEPT FOR THE EMISSIONS SYSTEMS WARRANTIES, THIS IS THE ONLY EXPRESS
WARRANTY PROVIDED IN CONNECTION WITH THE PURCHASE OF A SMART
VEHICLE. THE STATE OF CALIFORNIA ALSO PROVIDES AN IMPLIED WARRANTY OF
MERCHANTABILITY, AND WHERE APPLICABLE, AN IMPLIED WARRANTY OF FITNESS.
THE DURATION OF THESE IMPLIED WARRANTIES, HOWEVER, SHALL BE LIMITED TO
ONE (1) YEAR FROM THE DATE OF THE ORIGINAL RETAIL SALE OR PUT IN SERVICE
AS AN AUTHORIZED SMART CENTER DEMONSTRATOR OR MERCEDES-BENZ USA, LLC
OR MERCEDES-BENZ U.S. INTERNATIONAL, INC. OR MERCEDES-BENZ RESEARCH
& DEVELOPMENT NORTH AMERICA, INC. COMPANY VEHICLE. OTHER THAN THE
EXPRESS WARRANTIES CONTAINED IN THIS BOOKLET AND THE IMPLIED WARRANTY
OF MERCHANTABILITY, AND WHERE APPLICABLE, THE IMPLIED WARRANTY OF
FITNESS, AS LIMITED IN DURATION ABOVE, MERCEDES-BENZ USA, LLC DISCLAIMS
ANY AND ALL OTHER IMPLIED WARRANTIES. NEITHER DAIMLER AG, MERCEDES-
BENZ USA, LLC, MERCEDES-BENZ U.S. INTERNATIONAL, INC., MERCEDES-BENZ
RESEARCH & DEVELOPMENT NORTH AMERICA, INC., NOR ANY SMART AUTHORIZED
SALES OR SERVICE CENTER CAN ASSUME OR AUTHORIZE ANY PERSON TO ASSUME
FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH A SMART VEHICLE.
NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR
CONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSONS OR PROPERTY
OR LOSS OF REVENUE WHICH MIGHT BE PAID, INCURRED, OR SUSTAINED BY
REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICH MAY BE REPAIRED OR
REPLACED IN ACCORDANCE WITH THE TERMS OF THIS WARRANTY.

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14 Limited Warranty - Model Year 2015 Vehicles
Items Which Are Not Covered:
TIRE AND RIM DAMAGE: Damage to
the tires such as punctures, cuts,
snags, bruises, impact damage and
breaks resulting from pothole impact,
curb impact, or from other objects/
road hazards is not covered. Damage
from incorrect inflation, excessive
axle load, high speed spinning
(when stuck in ice, mud or snow),
tire chains, racing or competitive
driving events, incorrect mounting or
demounting, improper puncture repair,
misuse, negligence, alteration and
misapplication is not covered. Rapid
or irregular tire tread wear due to
lack of tire rotation according to the
recommended intervals specified in
your vehicle‘s maintenance booklet
or incorrect wheel alignment or tire
balance is not covered. Tire tread wear
is also not covered.
Damage to the rims resulting from
pothole impact, curb impact, or from
other objects/road hazards is not
covered.
WHEEL ALIGNMENT: Adjustments for
road crown issues are not covered.
BRAKE PADS AND DISCS: Replacement
due to normal wear or as part of
regular maintenance is not covered.
WIPER BLADES AND INSERTS: Damaged
or worn wiper blades and wiper blade
inserts are not covered.
DAMAGE DUE TO ACCIDENTS, MISUSE OR
NEGLIGENCE: Accidents or damage from
objects striking the vehicle. Misuse
of the vehicle such as driving into or
over potholes, curbs, or other objects/
road hazards; overloading, improper
operation, storage or transport (Proper
use is described in the Operator’s
Manual).
DAMAGE DUE TO LACK OF MAINTENANCE:
Lack of proper maintenance as
described in the Maintenance Booklet.
Use of service parts or fluids which
are non-approved by MBUSA will cause
damage not covered by the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILTY: : Cleaning and
polishing, fluids and filters,
replacing worn wiper blades, wiper
rubber inserts, brake pads and discs,
and clutch discs and pressure plates
are some of the normal maintenance
services required and are not covered
by this warranty. See Maintenance
Booklet for details.
Damage caused by the use of improper
filters, fluids, cleaners, polishes, or
waxes is not covered.

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15Limited Warranty - Model Year 2015 Vehicles
Items Which Are Not Covered: (cont’d)
DAMAGE DUE TO ALTERATIONS:
Alterations by changing or adding to
the vehicle can adversely affect its
performance, reliability and longevity
and are not covered by this warranty.
DAMAGE CAUSED BY REPAIR PARTS:
Malfunctions caused by the use of
other than Genuine smart parts and
accessories are not covered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions
caused by body repairs not performed
in accordance with smart specified
repair procedures or otherwise
improperly performed are not covered
by this warranty.
ALTERED ODOMETER: No warranty
coverage shall apply to any vehicle on
which the odometer has been altered
and/or the actual mileage cannot be
determined.
DAMAGE FROM THE ENVIRONMENT: Parts
made from cloth or leather (upholstery,
convertible tops, trim items), wood,
paint or chrome which have been
affected by airborne fallout, such as
chemical and tree sap, or by road salt,
hail, windstorm or other environmental
factors are not covered by this
warranty.
DAMAGE TO GLASS: Glass breakage
or scratches are not covered
unless positive physical proof
of a manufacturing defect can be
established.
EXTRA EXPENSES: This warranty
does not cover payment for loss of
use of the vehicle during warranty
repairs nor lodging bills, substitute
transportation rentals, or other travel
costs, telephone calls, loss of pay, or
other economic loss or consequential
damages.

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16 Limited Warranty - Model Year 2015 Vehicles
Items Which Are Not Covered: (cont’d)
CHANGES IN DESIGN: The manufacturer
has reserved the right to make
any changes in design, or to make
additions to or upon its products
without incurring any obligations to
install the same equipment on motor
vehicles previously built.
RACING OR COMPETITIVE EVENTS: This
warranty does not cover the costs of
repairing damage or conditions caused
by racing, nor do they cover the repair
of any defects that are found as the
result of participating in a racing
event.
DAMAGE TO INTERIOR SURFACES:
Damage to finished interior surfaces
such as upholstery, wood, leather,
suede, plastic, chrome, glass, rug, and
paint caused by external influence,
misuse, or negligence is not covered.
Some examples include, but are
not limited to, spills, chafe marks,
scratches, and impressions from heavy
objects or clamping force (such as a
strap or mounting device). Damage
from the use of third party accessories
such as steering wheel locks or vent-
mounted air fresheners is also not
covered.

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17smart New Vehicle Limited Warranty - Things You Should Know
General
Our intention is to repair under
warranty, without charge to you,
anything that goes wrong with your
vehicle during the warranty period
which is our fault. All we ask is that
you properly maintain and care for
the vehicle and that you have warranty
repairs performed by an authorized
smart Center.
Please note the difference between
“defects” and “damage” as used in the
warranty. Defects are covered since
we, the distributor, are responsible.
Conversely, we have no control over
damage caused by things including,
but not limited to, collision, misuse,
and lack of or improper maintenance.
Therefore, damage for whatever reason
is not covered by the warranty.
It is the owner’s responsibility to
maintain the vehicle according to
the Maintenance Schedule provided.
All maintenance services must be
accomplished to keep your warranty
coverage valid. When requesting
service or repair work under warranty,
the owner must present to the
authorized smart Center evidence that
the periodic servicing requirements
have been accomplished. Receipts
covering completion of required
servicing should be retained in the
event a question arises concerning
maintenance.
These receipts should be transferred
to each subsequent owner of the
vehicle. For your convenience,
the Maintenance Booklet has been
designed to incorporate the signature
of your authorized smart Center
upon completion of the required
maintenance services.
This signature is evidence of
completion of the maintenance
services and should be kept together
with other receipts, repair orders and
invoices.
If the owner has a warranty claim and
can show through receipted invoices
that the vehicle has received the
required servicing, the authorized
smart Center will perform the warranty
work without charging for parts and
labor. It is the responsibility of the
owner to prove and the authorized
smart Center to judge whether the
required maintenance service has
been performed.
MBUSA’s obligation is limited to the
authorization to exchange or repair
at its option such parts which are
acknowledged by it to be defective. In
case of defective assemblies, Genuine
smart Remanufactured Parts can be
used in exchange instead of their
repair. The replaced defective parts or
assemblies shall become the property
of MBUSA. Warranty repairs do not
constitute an extension of the original
warranty period for the vehicle or a
part thereof.

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18 smart New Vehicle Limited Warranty - Things You Should Know
Insurance Write-Off; or Repaired
or Replaced Parts
Any vehicle which has been damaged to
such an extent that the owner, insurer,
financing institution or leasing
company determined the vehicle to be a
“total loss”, “write off” or equivalent,
is not covered by this warranty.
This includes but is not limited to
vehicles issued a “salvage”, “scrap”,
“dismantled” or similar title under
any state’s law.
Any parts repaired or replaced under
an insurance claim or required as a
result of events which are not covered
under this warranty (see “Items Which
Are Not Covered”, (ePage 14), for
example, damages due to accidents,
misuse, or negligence, and in either
case, any subsequent consequential
damage to the vehicle are not covered
by this warranty.
Paint and Other Appearance Items
Defects in paint, trim or other
appearance items are normally
taken care of during our new vehicle
preparation or by the authorized smart
Center during new vehicle inspection.
We suggest that if you find any paint or
appearance problems that you advise
your authorized smart Center as soon
as possible since deterioration due to
use and exposure is not covered by the
warranty.
The instructions in your Operator’s
Manual regarding the care of paint,
upholstery, trim items and convertible
tops, as applicable, must be followed
explicitly to maintain your warranty
coverage.