SMART fortwo coupe 2012 Instruction Manual

Service and Warranty Information 2012
smart fortwo coupé and cabriolet

QUICK REFERENCE TO WARRANTY COVERAGE
(Complete warranty coverage starts on (컄Page 11)
BASIC WARRANTY
WHEEL ALIGNMENT AND BALANC-
ING, BRAKE DISCS AND PADS, GLASS,
WIPER BLADES AND INSERTS
EMISSION SYSTEM/CONTROL
(Federal)
EMISSION PERFORMANCE/CONTROL
(Federal)
EMISSION PERFORMANCE
(Arizona, California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont and
Washington)
EMISSION CONTROL
(Arizona, California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont and
Washington)
YearsinService12345678910
4 Years/50,000 Miles
1 Year/12,000 Miles
2 Years/24,000 Miles
3 Years/50,000 Miles
7 Years/70,000 Miles
(Limited Coverage - please refer to text)
8 Years/80,000 Miles
(Limited Coverage - please refer to text)

1
Dear smart Owner:
As an authorized smart Center, we are dedicated
to providing you with unparalleled Commitment to Excellence
in Sales and Service.
We will always do everything possible to live up to this
commitment.
____________________________________________________________________
Authorized smart Center’s Signature and Stamp
>> Service and Warranty.

2
Name:
Address:
City, State, ZIP Code:
Sales Department Hours:
Telephone: Fax: E-mail:
Service Department Hours:
Telephone: ____________________Fax:______________ E-mail:___________________
Parts Department Hours:
Telephone: Fax: E-mail:
Additional Customer Assistance/Services:
Authorized smart Center Information
>> Service and Warranty.

3
Model _______________________________________________________________
Serial Number ________________________________________________________
VIN _________________________________________________________________
Owner_______________________________________________________________
Address _____________________________________________________________
City/State/ZIP ________________________________________________________
Delivery/Warranty: Mo. Day Yr.
Selling authorized smart Center Code: _______________________________________
LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date of de-
livery or when put into service. (See details starting on (컄Page 11) of this booklet.)
OTHER: ______________________________________________________________
____________________________________________________________________
Owners’s Signature
>> Service and Warranty.
Vehicle Warranty Information

4
NEW VEHICLE
PRE-DELIVERY
INSPECTION
PERFORMED
Month Day Year
______________________________________________________________
Service Manager’s Signature
Delivery and Owner Instructions
Owner instructed in operation of vehicle 
Service and Warranty Information Booklet, Operator Manuals
and Maintenance Booklet reviewed with owner 
Owner introduced to Service Department Staff 
Owner instructed on: Maintenance Schedule 
Roadside Assistance 
______________________________________________________________
smart Sales Representative’s Signature
New Vehicle Systems Checkout Inspection/Delivery
>> Service and Warranty.

5
To the Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Emission Control System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Emission Systems Warranty (Federal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Emission Performance Warranty (Federal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Notice of Address Change or Pre-Owned Vehicle Purchase . . . . . . . . . . . . . . . . Centerfold
Warranted Emission Related Components - Gasoline Engines . . . . . . . . . . . . . . . . . . . . . 26
Emission Control System Warranty
(AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Defect Warranty Coverage - Gasoline Engines
(AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Warranty Enforcement Laws (Lemon Laws) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Important Notice for CA Retail Buyers and Lessees of smart Vehicles . . . . . . . . . . . . . . 40
Questions, Loss of Warranty Booklet, Address Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
To Purchasers of Pre-Owned smart Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Contents
>> Service and Warranty.

6
General
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the war-
ranties you receive as a smart owner.
Your vehicle is covered under the terms of
these “Warranties” and your authorized
smart Center will exchange or repair any
defective parts in accordance with the
terms of such warranties within stated lim-
its.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
See (컄Page 44) for a list of models cov-
ered in this edition.
Replacement Parts for Your smart
Genuine smart parts, Genuine smart
Remanufactured Parts and factory
approved accessories are the recom-
mended replacement parts for your smart
vehicle and are available through your
authorized smart Center.
These parts meet the same exacting quality
control standards as the original equip-
ment on your vehicle and comply with all
applicable Federal and State safety regula-
tions.
Consult your authorized smart Center for
warranty and other details. Also ask your
Center about the Genuine smart Remanu-
factured Parts portfolio. These parts cost
less than new parts but carry the same
warranty terms.
To the Owner
>> Service and Warranty.

7
As a smart owner you deserve service unparalleled in the
industry.
To meet your service needs, your authorized smart Center
employs a specially factory trained staff using the latest
diagnostic and service techniques. Whether it is a small
adjustment or major service, your authorized smart Center
will work to accommodate you quickly and efficiently.
Finally, should you ever experience an emergency repair
situation, our 24-Hour Roadside Assistance Program is only
a toll free call away. (1-800-762-7887)
>> Service and Warranty.

8Notes
>> Service and Warranty.

9
T H A N K Y O U . . . for the confidence you have placed in us.
We will always do everything possible
to continue to earn your trust and goodwill.
Business Card
of
smart Sales Representative
(Insert here)
Business Card
of
Service Manager
(Insert here)
>> Service and Warranty.

10

11
Items Which Are Covered:
DEFECTS: Daimler Vehicle Innovations USA
LLC (DVIUSA) warrants to the original and
each subsequent owner of a new smart
vehicle that any authorized smart Center
will make any repairs or replacements nec-
essary, to correct defects in material or
workmanship arising during the warranty
period.
ANY AUTHORIZED SMART CENTER: Any
authorized smart Center of the owner’s
choice will perform warranty repairs or
replacements. The vehicle should be deliv-
ered to an authorized smart Center during
normal service hours. A reasonable time
should be allowed after taking the vehicle
to an authorized smart Center for perfor-
mance of the repair.
WARRANTY PERIOD: This warranty is for
48 months or 50,000 miles, whichever
occurs first.
WARRANTY STARTS: The warranty period
starts on the date the vehicle is delivered
to the first retail purchaser or put in ser-
vice as an authorized smart Center demon-
strator or Daimler Vehicle Innovations USA
LLC (DVIUSA) or Mercedes-Benz U.S.
International, Inc. (MBUSI) or Mercedes-
Benz Research & Development North Amer-
ica, Inc. (MBRDNA) company vehicle.
WHEEL ALIGNMENT AND BALANCING: Wheel
alignment and wheel balancing as a result
of a manufacturing defect are covered
during the first 12 months or 12,000 miles,
whichever occurs first, and will be per-
formed by any authorized smart Center.
(컄Page 14)
Limited Warranty - 2012 Registration Year Vehicles
>> Service and Warranty.

12
Items Which Are Covered: (cont’d)
BRAKE PADS AND DISCS: Brake pads and-
discs are covered against defects in mate-
rial or workmanship for 12 months or
12,000 miles, whichever occurs first.
(컄Page 14)
GLASS: Glass is warranted against stress
cracks for 12 months or 12,000 miles,
whichever occurs first. (컄Page 15)
WIPER BLADES AND INSERTS: Wiper blades
and wiper blade inserts are covered
against defects in material or workmanship
for 12 months or 12,000 miles, whichever
occurs first. (컄Page 14)
NO CHARGE: Warranty repairs will be made
at no charge for parts and labor.
WARRANTY AVAILABLE: This warranty is
applicable only in the United States and
Puerto Rico. If you take your vehicle to
Canada temporarily, such as on vacation,
warranty service may be requested from
any authorized smart Center.
In all other countries defects in material
and workmanship will be handled in accor-
dance with the terms and limitations of a
Limited Warranty of 24 months with unlim-
ited miles.
Limited Warranty - 2012 Registration Year Vehicles
>> Service and Warranty.

13
Service and Warranty 13
This warranty gives you specific legal rights and you may also have other rights which
vary from state to state.
EXCEPT FOR THE EMISSION SYSTEMS WARRANTIES, THIS IS THE ONLY WARRANTY GIVEN
WITH THE PURCHASE OF A SMART VEHICLE. THE IMPLIED WARRANTIES OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE FIRST TO
OCCUR OF 48 MONTHS OR 50,000 MILES FROM THE DATE OF INITIAL OPERATION OR ITS
RETAIL DELIVERY, WHICHEVER EVENT SHALL FIRST OCCUR. DAIMLER AG, DAIMLER
VEHICLE INNOVATIONS USA LLC, MERCEDES-BENZ U.S. INTERNATIONAL, INC, MER-
CEDES-BENZ RESEARCH & DEVELOPMENT NORTH AMERICA, INC. OR THE AUTHORIZED
SMART CENTER NEITHER ASSUME NOR AUTHORIZE ANY PERSON TO ASSUME FOR THEM
ANY OTHER LIABILITY IN CONNECTION WITH SUCH VEHICLE. NO PAYMENT OR OTHER
COMPENSATION WILL BE MADE FOR INDIRECT OR CONSEQUENTIAL DAMAGE SUCH AS
DAMAGE OR INJURY TO PERSON OR PROPERTY OR LOSS OF REVENUE WHICH MIGHT BE
PAID, INCURRED OR SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY
WHICH MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THIS
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages or limitation on how long an implied warranty lasts, so the above limitation
may not apply to you.
Limited Warranty - 2012 Registration Year Vehicles
>> Service and Warranty.

Service and Warranty
1414
Items Which Are Not Covered:
TIRE DAMAGE: Damage to the tires such as
punctures, cuts, snags, bruises, impact
damage and breaks resulting from pothole
impact, curb impact or from other objects,
are not covered. Damage from incorrect
inflation, excessive axle load, high speed
spinning (when stuck in ice, mud or snow),
tire chains, racing or competitive driving
events, incorrect mounting or demounting,
improper puncture repair, misuse, negli-
gence, alteration and misapplication, are
not covered. Rapid or irregular tread wear
due to incorrect wheel alignment or tire
balance is not covered. Tread wear out is
also not covered.
The tire manufacturer may provide war-
ranty coverage. See tire manufacturer’s
warranty booklet in the owner’s literature
package or consult with the tire manufac-
turer’s dealer for specific details.
WHEEL ALIGNMENT: Adjustments for road
crown issues are not covered.
BRAKE PADS AND DISCS: Replacement due
to normal wear or as part of regular main-
tenance is not covered.
WIPER BLADES AND INSERTS: Damaged or
worn wiper blades and wiper blade inserts
are not covered.
DAMAGE DUE TO ACCIDENTS, MISUSE OR
NEGLIGENCE: Accidents or damage from
objects striking the vehicle. Misuse of the
vehicle such as driving over curbs, over-
loading, improper operation, storage or
transport (Proper use is described in the
Operator’s Manual).
DAMAGE DUE TO LACK OF MAINTENANCE:
Lack of proper maintenance as described
in the Maintenance Booklet. Use of service
parts or fluids, such as paper oil filters or
improper engine oil, which are non-
approved by DVIUSA, will cause engine
damage not covered by the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILTY: Cleaning and polishing,
lubrication and filters, engine tune-up,
replacing worn wiper blades, wiper rubber
inserts, brake pads and discs, and clutch
discs and pressure plates are some of the
normal maintenance services required and
are not covered by this warranty.
See Maintenance Booklet for details.
Damage caused by the use of improper fil-
ters (including oil filters), engine oils, flu-
ids, cleaners, polishes, or waxes is not
covered. Original equipment remote con-
trol key batteries are covered for the first
90 days from the vehicle warranty start
date.
Limited Warranty - 2012 Registration Year Vehicles
>> Service and Warranty.

Service and Warranty 1515
Items Which Are Not Covered:
(cont’d)
DAMAGE DUE TO ALTERATIONS: Alterations
by changing or adding to the vehicle can
adversely affect its performance, reliabil-
ity and longevity and are not covered by
this warranty.
DAMAGE CAUSED BY REPAIR PARTS: Mal-
functions caused by the use of other than
Genuine smart parts and accessories and
damages or malfunctions resulting from
poor fuel quality or from blending addi-
tional fuel additives other than those
expressly approved for use in exceptional
circumstances (see vehicle operator’s
manual) by DVIUSA are not covered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions caused
by body repairs not performed in accor-
dance with smart specified repair proce-
dures or otherwise improperly performed
are not covered by this warranty.
ALTERED ODOMETER: No warranty cover-
age shall apply to any vehicle on which the
odometer has been altered and the actual
mileage cannot be determined.
DAMAGE FROM THE ENVIRONMENT: Parts
made from cloth or leather (upholstery,
convertible tops, trim items), wood, paint
or chrome which have been affected by
airborne fallout, such as chemical and tree
sap, or by road salt, hail, windstorm or
other environmental factors are not cov-
ered by this warranty.
DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.
EXTRA EXPENSES: This warranty does not
cover payment for loss of use of the vehi-
cle during warranty repairs nor lodging
bills, substitute transportation rentals, or
other travel costs, telephone calls, loss of
pay, or other economic loss or consequen-
tial damages.
CHANGES IN DESIGN: The manufacturer has
reserved the right to make any changes in
design or to make additions to, or upon its
products without incurring any obligations
to install the same equipment on motor
vehicles previously built.
RACING OR COMPETITIVE EVENTS:
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the
repair of any defects that are found as the
result of participating in a racing event.
Limited Warranty - 2012 Registration Year Vehicles
>> Service and Warranty.

Service and Warranty
1616
General
Our intention is to repair under warranty,
without charge to you, anything that goes
wrong with your vehicle during the war-
ranty period which is our fault. All we ask is
that you properly maintain and care for the
vehicle and that you have warranty repairs
performed by an authorized smart Center.
Please note the difference between
“defects” and “damage” as used in the
warranty. Defects are covered since we,
the distributor are responsible. Con-
versely, we have no control over damage
caused by such things as, but not limited to
collision, misuse, and lack of or improper
maintenance. Therefore, damage for what-
ever reason is not covered by the war-
ranty.
It is the owner’s responsibility to maintain
the vehicle according to the Maintenance
Schedule provided. All maintenance ser-
vices must be accomplished to keep your
warranty coverage valid. When requesting
service or repair work under warranty, the
owner must present to the authorized
smart Center evidence that the periodic
servicing requirements have been accom-
plished. Receipts covering completion of
required servicing should be retained in
the event a question arises concerning
maintenance.
These receipts should be transferred to
each subsequent owner of the vehicle. For
your convenience, the Maintenance Book-
let has been designed to incorporate the
signature of your authorized smart Center
upon completion of the required mainte-
nance services.
This signature is evidence of completion of
the maintenance services and should be
kept together with other receipts, repair
orders and invoices.
If the owner has a warranty claim and can
show through receipted invoices that the
vehicle has received the required servic-
ing, the authorized smart Center will per-
form the warranty work without charging
for parts and labor. It is the responsibility
of the owner to prove and the authorized
smart Center to judge whether the
required maintenance service has been
performed.
DVIUSA’s obligation is limited to the autho-
rization to exchange or repair at its option
such parts which are acknowledged by it to
be defective. In case of defective assem-
blies, Genuine smart Remanufactured Parts
can be used in exchange instead of their
repair. The replaced defective parts or
assemblies shall become the property of
DVIUSA. Warranty repairs do not constitute
an extension of the original warranty
period for the vehicle or a part thereof.
smart New Vehicle Limited Warranty - Things You Should Know
>> Service and Warranty.

Service and Warranty 1717
Insurance Write-Off; or Repaired
or Replaced Parts
Any vehicle which has been damaged to
such an extent that the owner, insurer,
financing institution or leasing company
determined the vehicle to be a “total loss”,
“write off” or equivalent, is not covered by
this warranty. This includes but is not lim-
ited to vehicles issued a “salvage”,
“scrap”, “dismantled” or similar title under
any state’s law.
Any parts repaired or replaced under an
insurance claim or required as a result of
events which are not covered under this
warranty (see “Items Which Are Not Cov-
ered”, (컄Page 14), for example, damages
due to accidents, misuse, or negligence,
and in either case, any subsequent conse-
quential damage to the vehicle are not cov-
ered by this warranty.
Paint and Other Appearance Items
Defects in paint, trim or other appearance
items are normally taken care of during our
new vehicle preparation or by the autho-
rized smart Center during new vehicle
inspection. We suggest that if you find any
paint or appearance problems that you
advise your authorized smart Center as
soon as possible since deterioration due to
use and exposure is not covered by the
warranty.
The instructions in your Operator’s Manual
regarding the care of paint, upholstery,
trim items and convertible tops, as appli-
cable, must be followed explicitly to main-
tain your warranty coverage.
Body Repair Information
Due to the materials and assembly proce-
dures used in the production of smart
vehicles, it is strongly recommended that
any paint work/body repairs be performed
using Genuine smart parts by repair facili-
ties which have been certified by DVIUSA
as having the tools, equipment and training
necessary to perform such repairs. DVIUSA
has certified a network of body repair
facilities which are qualified to perform
both cosmetic and structural repairs to
your vehicle.
While the vehicle owner may elect to have
repairs (collision damage/paint repair
work) performed by any automobile body
repair establishment or individual, damage
or malfunction caused by body repairs not
performed in accordance with smart speci-
fied repair procedures are not covered by
the smart New Vehicle Limited Warranty.
Should your vehicle need paint work/body
repair or if you have any questions please
contact your authorized smart Center or
call 1-800-762-7887.
Customer Repair Orders
Your servicing authorized smart Center
will give you a copy of the Repair Order on
all warranty repairs performed. Please
keep this copy with your vehicle records.
smart New Vehicle Limited Warranty - Things You Should Know
>> Service and Warranty.

Service and Warranty
1818
General
The law requires your vehicle to conform to
exhaust emission standards. To provide the
best vehicle performance and lowest vehi-
cle emissions, you are responsible to see
that all recommended maintenance proce-
dures detailed in the Maintenance Booklet
are performed at the specified times and
mileages. The emission control warranty
does not cover failures due solely to owner
abuse or lack of proper maintenance.
More frequent maintenance may be needed
for vehicles under severe operating condi-
tions such as dusty areas, very short trip
driving or trailer towing.
While maintenance service can be per-
formed by any qualified service outlet, we
recommend that all maintenance services
be performed by your authorized smart
Center who is equipped with the tools,
instruments, and literature necessary for
correct and systematic performance of
these services. Although warranty obliga-
tions are not dependent upon the use of
any particular brand of replacement parts
and you may elect to use non-Genuine
smart parts for replacement purposes, we
recommend the use of Genuine smart parts
for service and repairs, since they have
been made according to the manufac-
turer’s specifications. It is also important
to use only fuels and lubricants meeting
factory specifications, since the emission
systems warranty does not cover repair or
replacement of parts necessitated by fail-
ure of such items.
For detailed information concerning emis-
sion control system maintenance, please
refer to your Maintenance Booklet. If you
should desire further information con-
cerning tune-up specifications or emission
control system maintenance jobs, we rec-
ommend obtaining maintenance related lit-
erature. Such literature is available from
either your authorized smart Center or
directly from Daimler Vehicle Innovations
USA LLC.
Emission Control System Maintenance
>> Service and Warranty.