SMART fortwo coupe 2012 Instruction Manual

Service and Warranty Information 2012
smart fortwo coupé and cabriolet

QUICK REFERENCE TO WARRANTY COVERAGE
(Complete warranty coverage starts on (컄Page 11)
BASIC WARRANTY
WHEEL ALIGNMENT AND BALANC-
ING, BRAKE DISCS AND PADS, GLASS,
WIPER BLADES AND INSERTS
EMISSION SYSTEM/CONTROL
(Federal)
EMISSION PERFORMANCE/CONTROL
(Federal)
EMISSION PERFORMANCE
(Arizona, California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont and
Washington)
EMISSION CONTROL
(Arizona, California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont and
Washington)
YearsinService12345678910
4 Years/50,000 Miles
1 Year/12,000 Miles
2 Years/24,000 Miles
3 Years/50,000 Miles
7 Years/70,000 Miles
(Limited Coverage - please refer to text)
8 Years/80,000 Miles
(Limited Coverage - please refer to text)

1
Dear smart Owner:
As an authorized smart Center, we are dedicated
to providing you with unparalleled Commitment to Excellence
in Sales and Service.
We will always do everything possible to live up to this
commitment.
____________________________________________________________________
Authorized smart Center’s Signature and Stamp
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Name:
Address:
City, State, ZIP Code:
Sales Department Hours:
Telephone: Fax: E-mail:
Service Department Hours:
Telephone: ____________________Fax:______________ E-mail:___________________
Parts Department Hours:
Telephone: Fax: E-mail:
Additional Customer Assistance/Services:
Authorized smart Center Information
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3
Model _______________________________________________________________
Serial Number ________________________________________________________
VIN _________________________________________________________________
Owner_______________________________________________________________
Address _____________________________________________________________
City/State/ZIP ________________________________________________________
Delivery/Warranty: Mo. Day Yr.
Selling authorized smart Center Code: _______________________________________
LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date of de-
livery or when put into service. (See details starting on (컄Page 11) of this booklet.)
OTHER: ______________________________________________________________
____________________________________________________________________
Owners’s Signature
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Vehicle Warranty Information

4
NEW VEHICLE
PRE-DELIVERY
INSPECTION
PERFORMED
Month Day Year
______________________________________________________________
Service Manager’s Signature
Delivery and Owner Instructions
Owner instructed in operation of vehicle 
Service and Warranty Information Booklet, Operator Manuals
and Maintenance Booklet reviewed with owner 
Owner introduced to Service Department Staff 
Owner instructed on: Maintenance Schedule 
Roadside Assistance 
______________________________________________________________
smart Sales Representative’s Signature
New Vehicle Systems Checkout Inspection/Delivery
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To the Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Emission Control System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Emission Systems Warranty (Federal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Emission Performance Warranty (Federal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Notice of Address Change or Pre-Owned Vehicle Purchase . . . . . . . . . . . . . . . . Centerfold
Warranted Emission Related Components - Gasoline Engines . . . . . . . . . . . . . . . . . . . . . 26
Emission Control System Warranty
(AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Defect Warranty Coverage - Gasoline Engines
(AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Warranty Enforcement Laws (Lemon Laws) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Important Notice for CA Retail Buyers and Lessees of smart Vehicles . . . . . . . . . . . . . . 40
Questions, Loss of Warranty Booklet, Address Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
To Purchasers of Pre-Owned smart Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Contents
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6
General
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the war-
ranties you receive as a smart owner.
Your vehicle is covered under the terms of
these “Warranties” and your authorized
smart Center will exchange or repair any
defective parts in accordance with the
terms of such warranties within stated lim-
its.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
See (컄Page 44) for a list of models cov-
ered in this edition.
Replacement Parts for Your smart
Genuine smart parts, Genuine smart
Remanufactured Parts and factory
approved accessories are the recom-
mended replacement parts for your smart
vehicle and are available through your
authorized smart Center.
These parts meet the same exacting quality
control standards as the original equip-
ment on your vehicle and comply with all
applicable Federal and State safety regula-
tions.
Consult your authorized smart Center for
warranty and other details. Also ask your
Center about the Genuine smart Remanu-
factured Parts portfolio. These parts cost
less than new parts but carry the same
warranty terms.
To the Owner
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As a smart owner you deserve service unparalleled in the
industry.
To meet your service needs, your authorized smart Center
employs a specially factory trained staff using the latest
diagnostic and service techniques. Whether it is a small
adjustment or major service, your authorized smart Center
will work to accommodate you quickly and efficiently.
Finally, should you ever experience an emergency repair
situation, our 24-Hour Roadside Assistance Program is only
a toll free call away. (1-800-762-7887)
>> Service and Warranty.

8Notes
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