SMART WSE-400 User manual

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SMARTelectric height-adjustable wall
stand
USER GUIDE
WSE-400 |

smarttech.com/kb/171371
Learn more
This guide and other resources for your SMART electric height-adjustable
wall stand are available in the Support section of the SMARTwebsite
(smarttech.com/support). Scan this QRcode to view these resources on your
mobile device.
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other
countries. All third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2019SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
10/2019

3 smarttech.com/kb/171371
Contents
Warnings, cautions and important information i
Warnings i
Cautions iii
Important information iv
Chapter 1: About your SMART electric height-adjustable wall stand 1
Features 1
Components 2
Accessories 3
Chapter 2: Using your SMARTelectric height-adjustable wall stand 5
Raising and lowering the stand 5
Chapter 3: Troubleshooting your SMART electric height-adjustable wall stand 7

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Warnings, cautions and important
information
NOTE
Refer to the installation guide for important information about installing and setting up the stand.
Warnings
WARNING
lRead the following warnings carefully. Failure to read the warnings below or to follow the
installation instructions included with your SMART product could result in personal injury or
product damage.
lEnsure that the wall can support the combined weight of the display, mounts and
accessories. The maximum load for the stand is listed in the installation guide.
lTo prevent injury, this product must be securely attached to the wall in accordance with the
installation instructions.
lThe assembly and installation of this product is intended for a trained professional.
lThe installer must follow the instructions in the installation guide. Not doing so can result in
injury or damage to equipment.
lUse only SMART-supplied mounting hardware or hardware that is designed to properly
support the weight of your product.
lUse the SMART product only for lifting a display that meets the size and weight limitations
indicated in the product specifications. Do not use the SMART product to lift people or
objects.
lDo not overload the SMART product with too much weight, as this can cause injury or
damage to the product.

WARNINGS, CAUTIONS AND IMPORTANT INFORMATION
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lOperating the SMART product can create a hand-crushing or hand-pinching hazard. To
prevent injury, keep hands and people away from crush and pinch locations on the product.
lAllow adequate clearance above and below the stand to ensure safe raising and lowering.
lDo not operate the SMART product if it is damaged.
lDo not use the stand near water.
lOnly allow adults who are trained and able to use the SMART product safely to operate the
product.
lDo not allow children or people who are not able to safely operate the SMART product to
use the product.
lDo not allow children to operate or play with the SMART product.
lDo not climb (or allow children to climb) on a wall- or stand-supported SMART product.
Climbing on the SMART product could result in injury or product damage.
lDo not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
lEnsure that any cables extending across the floor to the SMART product are properly
bundled and marked to avoid a trip hazard.
lUnplug the power cord before cleaning the SMART product. Use only a dry or slightly
dampened cloth to clean the product.
lDo not allow children to clean or maintain the product without supervision.
lDo not defeat the safety purpose of the grounding-type plug. A grounding plug has two
blades or pins and a third grounding prong. The third prong is provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.
lDo not alter or remove the grounding prong from the power cord.
lImproper use of the grounding plug can result in electric shock.
lDo not use a mains power adapter plug.
lOnly use attachments/accessories specified by the manufacturer.
lThe SMART product must be grounded to reduce the risk of electric shock in the event of
an electrical short circuit.
lUnplug the power cord before connecting and disconnecting the control panel.

WARNINGS, CAUTIONS AND IMPORTANT INFORMATION
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lUnplug the power cord if the SMART product malfunctions.
lTo reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
lDo not use the product if the power cord is damaged. Replace a damaged power cord only
with a new cord and power bar provided by SMART Technologies or a qualified service
technician.
lDo not modify or make changes to the control unit or hand switches.
lDo not open the control box. There is danger of electric shock.
lAllow only qualified service technicians to service the SMART product. Allowing anyone
else to service the product will void the warranty/guarantee.
lRefer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or has been dropped.
lUse only original accessories and replacement parts. Using other accessories or parts will
void the warranty/guarantee.
lMake sure the SMART product’s power cord is easily accessible at all times.
Cautions
CAUTION
lOperate the SMART product only indoors.
lProtect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
lUse only a power extension cord that is rated for the product's electrical load.
lDo not exceed the duty cycle written on the product label.

WARNINGS, CAUTIONS AND IMPORTANT INFORMATION
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Important information
IMPORTANT
lKeep these instructions.
lMake sure an electrical socket is near the SMART product and remains easily accessible
during use.
lPlug the SMART product into its own electrical outlet for best operation.
lThis product includes an article or articles that contain lead, cadmium and Bisphenol A.
These are candidate SVHCs under the EU REACH Regulation (EC) 1907/2006.

Chapter 1
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Chapter 1: About your SMART electric height-
adjustable wall stand
Features 1
Components 2
Control panel 2
Accessories 3
More information 3
Features
Your SMART electric height-adjustable wall stand has the following features:
Feature Description
Powered height
adjustment
With its 39 3/8" (99 cm) of electric-powered height adjustment, you can
easily adjust the height of a mounted display with the press of a button.
Safety bounce-back
mechanism
The stand features a safety mechanism to prevent damage while you’re
raising and lowering a display. If the stand contacts an object while
being raised or lowered, it will stop and reverse direction briefly.
Power bar The power, mounted on the side of the cabinet, has surge protection
and is a convenient place to connect a display and accessories to
power.
Sturdy steel frame The sturdy steel frame allows the stand to support displays up to 86"
(218 cm) diagonal and 80" (203 cm) wide and that weigh 212 lb. (96 kg)
for display and accessories.
Locking cabinet The locking cabinet securely stores a computer, accessories and
cables.
Americans with
Disabilities Act (ADA)
compliance
Design meets Americans with Disabilities Act (ADA) accessibility
standards.

CHAPTER 1
ABOUT YOUR SMART ELECTRIC HEIGHT-ADJUSTABLE WALL STAND
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Components
The stand consists of the following components:
3
1
2
No. Description
1 Power bar
2 Control panel
3 Mounting holes
N/A Storage cabinet (rear surface)
Control panel
You can raise and lower the stand with the control panel. It’s located on the right side of the stand,
but you can remove and attached it to a mounted display. See the installation guide for information
on how to move the control panel.
2
1

CHAPTER 1
ABOUT YOUR SMART ELECTRIC HEIGHT-ADJUSTABLE WALL STAND
3 smarttech.com/kb/171371
No. Name Procedure
1 Up Press to raise the stand.
2 Down Press to lower the stand.
Accessories
The following accessories are available for your wall stand:
Accessory Description
Laptop shelf The laptop shelf is a convenient place to place your laptop when you’re
using a stand-mounted interactive display.
More information
See the following resources for more information:
lWSE-400 specifications: smarttech.com/kb/171387
lWSE-400 installation guide: smarttech.com/kb/171363
These documents are available in the Support section of the SMARTwebsite:
smarttech.com/support.

Chapter 2
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Chapter 2: Using your SMARTelectric height-
adjustable wall stand
Raising and lowering the stand 5
Resetting the stand 6
Raising and lowering the stand 6
Raising and lowering the stand
WARNINGS
lEnsure the locking bolts are securely tightened before operating the stand.
lDo not allow the stand to be used by children or by people who cannot operate it safely.
lTo prevent injury, keep hands and people away from crush and pinch locations on the
stand.
lOperating the SMART product can create a hand-crushing or hand-pinching hazard. To
prevent injury, keep hands and people away from crush and pinch locations on the product.
lAllow adequate clearance above and below your stand to ensure safe raising and lowering.
CAUTION
Do not raise and lower the stand for more than two minutes at a time.

CHAPTER 2
USING YOUR SMARTELECTRIC HEIGHT-ADJUSTABLE WALL STAND
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Resetting the stand
The stand needs to be reset before you start using it.
To reset the stand
1. Connect the stand to a power outlet.
2. Press the Down button and lower the stand to the lowest position.
3. Press the Down button for five seconds and then release it.
The stand moves up and down 1 cm.
Raising and lowering the stand
To raise the stand
1. Press and hold the Up button on the control panel.
2. Release the Up button to stop raising the display.
To lower the stand
1. Press and hold the Down button on the control panel.
2. Release the Down button to stop lowering the display.

CHAPTER 3
TROUBLESHOOTING YOUR SMART ELECTRIC HEIGHT-ADJUSTABLE WALL STAND
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Chapter 3: Troubleshooting your SMART
electric height-adjustable wall stand
This section describes how to troubleshoot your wall stand.
To resolving general issues
Issue Possible solution
The stand does not
move when you press
the Up or Down button
lCheck all cables and ensure that they are not damaged.
lEnsure the actuators and the control panel are connected to the
control box.
lEnsure the power cable is connected to the stand.
lUnplug the power cable for the stand. Wait fifteen minutes and then
reset the stand.
If the stand lowers but does not move when you try raising it or if you replace the controller,
perform a reset by following the steps bellow.
To reset the stand
1. Connect the stand to a power outlet.
2. Press the Down button and lower the stand to the lowest position.
3. Press the Down button for five seconds and then release it.
The stand moves up and down 1 cm.

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