SMART Bridgit 4.5 Safety guide

SMARTBridgit® 4.5
software
User's Guide

Trademark notice
SMART Bridgit, SMART Board, SMARTPodium, SMART Meeting Pro, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or
registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows, Outlook and Excel are either registered trademarks or
trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac and Apple are registered trademarks of Apple, Inc. All other third-party product and company
names may be trademarks of their respective owners.
Copyright notice
© 2012 SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.
One or more of the following patents: US6320597; US6326954; US6540366; US6563491; US6741267; US6803906; US6829372; US6919880; US6954197; US7151533;
US7184030; US7236162; US7411575; US7532206; US7619617; US7643006; US7692625; US7757001; US7880720; USD612396; USD616462; USD617332; USD635189;
USD636183; USD636784; Other patents pending.
February 2012

Contents
Chapter 1: Getting started 3
Overview 3
What's new 4
Global Server Network (GSN) option 5
Downloading SMART Bridgit client software 5
Starting and exiting SMARTBridgit client software 6
The Audio Setup Wizard 6
Secure Socket Layer (SSL) standard 7
Chapter 2: Using SMARTBridgit 9
The SMARTBridgit client desktop 10
Starting SMARTBridgit software 12
Creating a meeting 13
Joining meetings 18
Using voice conferencing 21
Using meeting tools 24
Setting meeting options 36
Writing on the shared desktop 41
The SMART Scheduler Outlook add-in 45
Minimum requirements 45
Appendix A: Troubleshooting 51
Using the SMARTBridgit troubleshooting tool 51
Monitoring a meeting's performance - presenter 56
Monitoring a meeting's performance – participant 57
Index 59
i

Chapter 1: Getting started
Overview 3
What's new 4
Knocking 4
Sharing a region of your desktop 4
Raising your hand 4
Resizing video windows 4
Incremental annotation with drawing tools 4
Global Server Network (GSN) option 5
Downloading SMART Bridgit client software 5
Starting and exiting SMARTBridgit client software 6
The Audio Setup Wizard 6
Secure Socket Layer (SSL) standard 7
Certificates 7
Overview
SMARTBridgit® conferencing software is a client/server application that lets you share programs
and information with anyone, anywhere in the world.
You can use SMARTBridgit software to speak to participants using Voice over Internet Protocol
(VoIP), share your desktop and send e-mail invitations for others to join. Once the meeting has
started, participants can write notes or highlight information on the desktop. You can share your
webcam and view other participants' webcams as well. You can use a self-created or randomly-
generated password that participants must use to join the meeting.
When you participate in or present a meeting, you use SMARTBridgit client software to connect to a
SMARTBridgit server. You can download SMARTBridgit client software on to your desktop and start
the application with a double-click.
All of the features of SMART Bridgit software are available on a SMARTBoard® interactive
whiteboard or SMARTPodium™ interactive pen display. If you present a meeting using an interactive
whiteboard or interactive pen display, you can capture your notes in a SMARTNotebook™
Chapter 1
3

collaborative learning software or SMARTMeetingPro™ software file or save them in an application,
such as Microsoft® Word or Excel®
What's new
SMARTBridgit 4.5 software introduces several new features.
Knocking
You can knock at a SMARTBridgit meeting door to get access to the meeting without receiving an
invitation to the meeting. When you knock, other participants in the SMART Bridgit meeting can allow
or deny you access to the meeting. For more information, see Joining a meeting with a knock on page
20.
Sharing a region of your desktop
You can share a small region of your shared display with meeting participants. For more information,
see Sharing a region of your desktop on page 26.
Raising your hand
The Raise Hand feature enables meeting participants to politely interrupt when they want to
contribute to the meeting. This feature provides both a visual and an audible notification to capture the
attention of other participants. For more information, see Raising your hand on page 33.
Resizing video windows
You can resize the video dialog boxof other participants' webcam views. For more information on
webcam views and resizing the video window, see Using webcams on page 29.
Incremental annotation with drawing tools
SMARTBridgit software uses incremental annotation so meeting participants view new information
seamlessly. When you draw new information on your shared screen, SMART Bridgit software sends
the new input in small continuous chunks as it is being added and the meeting participants see it
incrementally. For more information on drawing tools, see Using drawing tools while sharing on page
26.
C H A P T E R 1
Getting started
4

Global Server Network (GSN) option
The SMARTBridgit Global Server Network (GSN) is a network of SMARTBridgit servers at different
geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest
server in each GSN and then automatically connecting the client to that server, regardless of the
server they initially connected to.
For example, if there are five clients in North America and five clients in Europe all connecting to the
same meeting, and the GSN consists of one server on each continent, each client automatically
connects to the nearest, fastest server. This results in only one high latency overseas connection,
instead of five overseas connections. A GSN works just as well for different buildings in the same
city, or even different networks in the same building.
Downloading SMART Bridgit client software
Before you can join or present in a meeting, you need to download SMARTBridgit client software
either by clicking a link in an e-mail invitation or by using your internet browser.
N N O T E
You don't need to install the SMARTBridgit client software after you download it. The client is self-
contained, and you can download it to your desktop and start it from there.
gTo download the client software from an e-mail invitation
1. Click the link in the body of the e-mail invitation.
2. Run the software.
The SMARTBridgit software dialog box appears.
gTo download the client software from the SMART Bridgit server
1. In your internet browser, go to your SMARTBridgit server.
2. Click the Download Software link, and then run the client software.
C H A P T E R 1
Getting started
5

Starting and exiting SMARTBridgit client
software
SMARTBridgit client software starts automatically when you click the link in an e-mail invitation and
run the software. See Joining a meeting from an e-mail invitation on page 19.
You can also start SMARTBridgit client software by double-clicking the SMARTBridgit icon on
your Windows desktop or Mac Dock.
N N O T E
If you downloaded the software and saved it to a location other than your desktop, you must open
the folder that contains SMARTBridgit client software and double-click the icon there. See
Downloading SMART Bridgit client software on the previous page.
1. Select Menu > Exit SMARTBridgit (Windows) or Menu >Quit (Mac computers).
A confirmation dialog box appears.
2. Click OK in the confirmation dialog box.
The Audio Setup Wizard
When you run SMART Bridgit client software for the first time and VoIP has been enabled by your
server administrator, you could be prompted to run the Audio Setup Wizard. Use the wizard to set the
volume levels for your microphone and headphones or speakers.
gTo run the Audio Setup Wizard
1. Ensure your headphones (or speakers) and microphone are connected to your computer and
are turned on.
2.1. Close (Windows operating systems) or quit (Mac operating system software) all other
programs that play or record sound.
3. Click Next, and then follow the on-screen instructions.
After you set up the audio devices, you can use them to speak in a meeting. See Using voice
conferencing on page 21.
If you're the meeting's owner, you can adjust the audio settings for better sound quality or for less
bandwidth usage. See Changing audio settings on page 38.
C H A P T E R 1
Getting started
6

N N O T E
If the SMART Bridgit software administrator disables audio on the server, you're unable to use the
audio features.
Secure Socket Layer (SSL) standard
SMARTBridgit software complies with the SSL 3.0 standard for secure communications. Data
transmitted in SSL mode is encrypted to prevent a third party from viewing it while it’s in transit
between a client and server. SMARTBridgit software has been tested to ensure the encryption
mechanism and the communication layers conform to the standard.
Software toolkit vendors supply libraries that implement the SSL standard and that can be used to
build SSL-capable applications. SMART Bridgit software uses a toolkit called OpenSSL to provide
SSL security on both the client and the server. This toolkit implements both the SSL and the
Transport Layer Security (TLS v1) protocols, as well as a full-strength general purpose cryptography
library. For information about this toolkit, visit openssl.org.
Certificates
SMART Bridgit software uses OpenSSL to generate a self-signed SSL certificate which is used for
data encryption. Each time the server starts, a new 1024-bit SSL certificate is generated and a new
256-bit encryption key is negotiated with each client.
C H A P T E R 1
Getting started
7

Chapter 2: Using SMARTBridgit
The SMARTBridgit client desktop 10
The SMARTBridgit client toolbar 10
The SMARTBridgit client desktop borders 11
Starting SMARTBridgit software 12
Creating a meeting 13
The SMARTBridgit client lobby screen 15
Creating a meeting with a third-party voice bridge 15
Sending invitations to participants 17
Joining meetings 18
Joining a meeting from SMARTBridgit client software 18
Searching for a meeting 19
Joining a meeting from an e-mail invitation 19
Joining a meeting with a knock 20
Using voice conferencing 21
Owners and presenters 22
Participants 23
Joining a meeting using a third-party voice bridge 23
Using meeting tools 24
Sharing your desktop 24
Sharing a region of your desktop 26
Using drawing tools while sharing 26
Taking over sharing 27
Viewing the participant list 28
Using webcams 29
Chatting with other participants 31
Raising your hand 33
Enabling remote control 34
Remotely controlling the presenter's desktop 35
Changing the shared area 35
Setting meeting options 36
Changing meeting settings 36
Changing monitor selection 38
Changing audio settings 38
Chapter 2
9

Changing viewing options 40
Changing language options 41
Writing on the shared desktop 41
Customizing your pen 42
Erasing on the shared desktop 43
Using the screen pointer 44
The SMART Scheduler Outlook add-in 45
Minimum requirements 45
Installing the SMARTScheduler Outlook add-in 45
Upgrading SMART Scheduler Outlook add-in 47
Scheduling a SMARTBridgit meeting in Microsoft Outlook 47
Joining a SMART Scheduler meeting from an Outlook invitation 50
You can use SMARTBridgit software to create a meeting or you can use it to attend a meeting
created by someone else.
The SMARTBridgit client desktop
During a meeting, the SMARTBridgit client software interface consists of a toolbar and a colored
border around the shared desktop:
The SMARTBridgit client toolbar
From the Menu button on the toolbar, you can do the following:
lShare your desktop or ask to take over sharing.
lShare a region of your desktop.
lEnable or request remote control of someone else's desktop.
lRaise your hand to request a meeting interruption or lower your hand to stop the request.
lSelect a variety of writing tools and write or draw over the shared desktop.
lChange the meeting and audio settings if you're a presenter and are using VoIP.
lChange the viewing options if you're viewing someone's shared desktop.
C H A P T E R 2
Using SMARTBridgit
10

lChange the language used in the SMARTBridgit client software interface.
lChange to full screen view.
lE-mail a meeting invitation.
The toolbar also includes the following buttons:
lShow/Hide Audio Controls
lShow/Hide Video Window
lStart/Stop Sharing My Desktop
lShare Desktop Region
lMouse Pointer
lPen
lRaise Hand
lShow/Hide Participant List
gTo move the toolbar
1. Drag the handle on the toolbar to move it horizontally on your desktop.
2. Drag the colored border to move the toolbar vertically.
N N O T E
Only the presenter can move the toolbar. The participants' toolbars mirror the position of the
presenter's toolbar. Participants can move their toolbars only if they've turned off the Fit
presenter's desktop to dialog boxoption.
The SMARTBridgit client desktop borders
When you share your desktop, share a region of your desktop or view someone else's desktop, a
border appears around the shared area. This border changes color to indicate what's happening in the
meeting.
lBlue indicates that you're sharing your desktop and that you're the presenter.
lGreen indicates that you're viewing the presenter's shared desktop or a region of it. A green
border appears around the desktops of all participants viewing the shared desktop.
C H A P T E R 2
Using SMARTBridgit
11

Starting SMARTBridgit software
Once you download SMARTBridgit software, you can start the software to join or create a meeting.
gTo start SMARTBridgit software
Double-click the SMARTBridgit icon on your Windows desktop or Mac Dock.
The SMARTBridgit Software dialog box appears.
Once you join or create a new meeting, use the SMARTBridgit client software toolbar to participate in
the meeting.
C H A P T E R 2
Using SMARTBridgit
12

Creating a meeting
When you create a meeting, you can speak with other participants, share your desktop or webcam, or
invite participants to the meeting. You can also wait for others to join the meeting and share a
desktop.
You're the meeting's owner when you create a meeting. Owners can control a number of meeting
options, such as microphones, webcams and the ability to write on the shared desktop.
The owner isn't necessarily the participant who shares their desktop. The person who shares their
desktop is the presenter, and, like the owner, the presenter can control a number of meeting options
for the other participants. However, the changes a presenter makes to the meeting options don't
apply to the owner.
N N O T E
The person who created the meeting doesn't have to be the one to share a desktop.
gTo create a meeting
1. Start SMARTBridgit software, if it isn't already started. See Starting SMARTBridgit software
on the previous page.
The software starts and connects to the last SMARTBridgit server you used.
2. Click the server icon in the bottom-left corner of the SMARTBridgit Software dialog box, if
you want to connect to a different server.
The Server Information dialog box appears.
3. Type the server name in the Which server do you want to connect to? box, or select a server
from the drop-down list.
T T I P
If you've used a number of SMARTBridgit servers, they appear in the Which server do you
want to connect to? drop-down list. This makes it easy to connect to servers you've used
before without typing the server name again.
4. Click Connect.
You return to the SMARTBridgit Software dialog box.
5. Type a name in the Your name box, if you require a new name for this SMARTBridgit meeting.
This name appears in the participant list.
C H A P T E R 2
Using SMARTBridgit
13

6. Click the Create New Meeting tab.
7. Type a name for the meeting in the Meeting name box.
8. Optionally, type and confirm a password for the meeting in the Password and Confirm
password boxes.
N N O T E
If you don’t assign a password, anyone who can view the list of meetings can join your
meeting.
9. If you see the Automatically open microphones option, your server administrator has
enabled VoIP. Select this option to enable it for your meeting, and automatically open
participant microphones for the first four participants to join the meeting.
N N O T E
For more information on this option, see Using voice conferencing on page 21.
If you see the Share voice bridge details with other users option, your server administrator
has enabled a third-party voice bridge or audio-conferencing provider. Select this option to
enable it for your meeting and to display third-party audio information to your meeting
participants.
N N O T E
For information on this option, see Creating a meeting with a third-party voice bridge on the
next page.
10. Click Create New Meeting.
11. If the Password Required dialog box appears, type the password in the Creation password
box.
N N O T E
This dialog box opens only if your server administrator assigned a password for creating
meetings, and it is different from the server access password. The lobby screen appears and
the meeting starts. See The SMARTBridgit client lobby screen on the next page.
12. Click OK.
Click the server icon in the bottom-left corner of the SMARTBridgit Software dialog box, if you
want to connect to a different server.
The Server Information dialog box appears.
C H A P T E R 2
Using SMARTBridgit
14

The SMARTBridgit client lobby screen
From this screen, you can share your desktop or send e-mail invitations to participants. You can also
start to talk in the meeting or share your webcam, even if no participants are sharing a desktop.
Windows client lobby screen
If the meeting was configured to use third-party voice bridge notification, you see across the top of
your lobby screen a Voice Bridge banner, which contains the telephone number and meeting code
required for joining the audio segment of the meeting.
Creating a meeting with a third-party voice bridge
Meeting creators can add third-party voice bridge information to the meeting and then display it to all
of the meeting participants.
I I M P O R T A N T
Your SMARTBridgit server administrator must enable this feature.
When you create a meeting invitation, add both the voice bridge phone number and the meeting code
required to connect to and participate in the voice bridge session.
When participants receive a meeting invitation, they dial the number on their telephone, enter a
password and join the third-party voice bridge as the audio support for their SMARTBridgit meeting.
The third-party voice bridge phone number and meeting password are also displayed on the
SMARTBridgit lobby screen and in the participant list on a shared desktop.
For additional meeting information, see Creating a meeting on page 13.
C H A P T E R 2
Using SMARTBridgit
15

gTo create a meeting with a third-party voice bridge
1. Start SMARTBridgit software, if it isn't already started. See Starting SMARTBridgit software
on page 12.
The software starts and connects to the last SMARTBridgit server you used.
2. If you want to connect to a different server, click the server icon in the bottom-left corner of
the SMARTBridgit Software dialog box.
The Server Information dialog box appears.
3. Type the server name in the Which server do you want to connect to? box, or select a server
from the drop-down list.
T T I P
If you've used a number of SMARTBridgit servers, they appear in the Which server do you
want to connect to? drop-down list. This makes it easy to connect to servers you've used
before without typing the server name again.
4. Click Connect.
You return to the SMARTBridgit Software dialog box.
5. Type a name in the Your name box, if you require a new name for this SMARTBridgit meeting.
This name appears in the participant list.
6. Click the Create New Meeting tab.
7. Type a name for the meeting in the Meeting name box.
8. Optionally, type and confirm a password for the meeting in the Password and Confirm
password boxes.
N N O T E
If you don’t assign a password, anyone who can view the list of meetings can join your
meeting.
9. Select Share voice bridge details with other users to display the third-party audio
information to your meeting participants.
10. Type the telephone number and meeting code in the appropriate boxes.
This information will be included in the e-mail invitations to the meeting, as well as on the lobby
screen and participant list.
11. Click Create New Meeting.
C H A P T E R 2
Using SMARTBridgit
16

12. If the Password Required dialog box appears, type the password in the Creation password
box, and then click OK.
The lobby screen appears and the meeting starts. See The SMARTBridgit client lobby screen
on page 15.
N N O T E
This dialog box opens only if your server administrator assigned a password for creating
meetings.
Sending invitations to participants
Once you create a meeting, you can send e-mail invitations to people you want to have join the
meeting. You can send invitations from the participant list in the lobby screen and from a meeting.
gTo send an e-mail invitation from the lobby screen
1. Click E-mail Invitation.
The Invite Participant dialog box appears.
2. Select Include password in e-mail if the meeting is password protected and you want to
include the password in the e-mail invitation.
3. Click E-mail.
SMARTBridgit software starts your default e-mail program and creates the e-mail invitation.
4. Type the e-mail address of one or more invitees, and then send the e-mail.
Your e-mail program sends the invitations. The recipients can join the meeting by clicking the
link in the e-mail invitation. See Joining a meeting from an e-mail invitation on page 19.
gTo send an e-mail invitation from a meeting
1. Select Menu > E-mail Invitation.
The Invite Participant dialog box appears.
2. Follow steps 2 to 4 in the previous procedure.
C H A P T E R 2
Using SMARTBridgit
17

Joining meetings
You can join a SMARTBridgit meeting in two ways: you can open SMARTBridgit client software and
locate a meeting, or you can respond to an e-mail invitation to join a meeting.
Joining a meeting from SMARTBridgit client software
You can join a meeting by starting SMARTBridgit client software, connecting to the server, and then
selecting a meeting.
gTo join a meeting from SMARTBridgit client software
1. Download SMARTBridgit client software, and then save it on your computer. See
Downloading SMART Bridgit client software on page 5.
2. Browse to and double-click the SMARTBridgit icon .
The software starts and connects to the last server you used.
N N O T E
If you haven't used SMARTBridgit software before or if you want to connect to a different
server, follow the steps in the next procedure.
3. Select the meeting you want to join from the Meeting name drop-down list, and then enter the
meeting password.
4. If your system administrator has enabled VoIP, select Yes or No under the Do you want to use
your computer for meeting audio? heading.
5. Click Join Meeting.
The lobby screen appears.
gTo change which server you're connected to
1. Click the server icon in the bottom-left corner of the SMARTBridgit Software dialog box.
The Server Information dialog box appears.
C H A P T E R 2
Using SMARTBridgit
18