SMART Education Software Installer 2011 Activation Instruction Manual

Education Software
Installer 2011
Activation
Frequently asked questions

Trademark notice
SMARTBoard, SMARTNotebook, SMARTResponse, SMARTSync, SMARTClassroomSuite, SMARTPodium, SMARTDocumentCamera, SMARTTable,
smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Windows is
either a registered trademark or a trademark of Microsoft Corporation in the U.S. and/or other countries. Mac, Mac OS and Finder are trademarks of Apple Inc., registered
in the U.S. and other countries. All third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2011 SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.
One or more of the following patents: US6320597; US6326954; US6741267; US7151533; US7757001; USD612396; USD616462; USD617332; USD636784; Other patents
pending.
11/2011

Contents
Chapter 1: Getting started 1
Chapter 2: Product keys 3
Where do I get a product key for my software? 3
How do I find the activation status of my SMART software? 4
How can I find my product key if I lose it? 6
Can I recover my product key if I delete it? 6
When do I reach my activation limit? 6
If I remove and then install my software, do I lose my activation? Does installing the software
again count as another activation? 6
What’s the difference between a product key, an installation ID and an activation key? 7
If I remove and then install my software on the same computer, do I need to activate it again? 7
Can I transfer my license from one person or computer to another? 7
Can I de-activate a license? 8
Does using the software in Evaluation mode consume a license? 8
How do I use the different components of SMARTClassroomSuite interactive learning
software? 8
Chapter 3: Deploying software product keys to more than one computer 9
How do I deploy specific product keys to specific computers? 9
How do I push multiple product keys during installation? 9
Should I activate my software before or after imaging? 10
How do I deploy a product key when I install software on Windows computers? 10
How do I deploy only a product key after I install software on multiple network computers? 11
How do I mix and match my product keys? 11
Can I find out how many activations I’ve used? 12
How do I push out a hardware activated SMARTResponse software key? 12
Can I use the activation key from a manual activation on multiple computers? 12
Can I check the activation status of my SMART products across my network? 13
Chapter 4: Entitlements 15
What updates am I entitled to? 15
What can I install on a computer that isn’t connected to an interactive whiteboard? 16
What can I install on my home computer? 17
How do I find my take-home product key for SMART Response software? 18
Can I use a hardware-activated SMART Response software product key on multiple
computers or do I need a receiver in each room? 18
Can I share my product key with teachers at different schools? 18
iii

Is a product key licensed to a computer or a user? 19
How many times can I activate my SMARTsoftware? 19
Why doesn’t SMARTNotebook MathTools software work when I enter my SMARTNotebook
MathTools software product key? 19
Why doesn’t Mixed Reality Tools work when I enter my Mixed Reality Tools product key? 20
How do I activate Mixed Reality Tools? 20
What is the correct product key for my SMART software? 20
Chapter 5: Troubleshooting 23
How do I activate my SMART software using the Activation Wizard? 23
Why isn’t my software activating? 24
Why is my product key invalid? 24
What happens if I expand my purchase from SMART Notebook software to
SMARTClassroomSuite software? 25
Why does the Activating... bubble appear in the system tray? 25
Why does the activation status of my SMARTsoftware say it expires 90 days after Iactivate
it? 25
How do I activate SMART Response software? 25
How do I activate a SMART Response VE system? 26
Why didn’t my SMART Response software activate when I connected the receiver? 26
Why does a trial window appear after I enter my SMART Notebook software product key? 26
C O N T E N T S
iv

Chapter 1: Getting started
This document provides answers to frequently asked questions (FAQ) about activating the Education
Software Installer. Topics covered include product keys, deploying product keys to multiple
computers, entitlements and troubleshooting basic issues. Some of the information in this document
is intended for IT administrators and others experienced with deploying software in a networked
environment.
For more information on the Education Software Installer, see the Education Software Installer 2011
system administrator’s guide for Windows operating systems (smarttech.com/kb/160531) or the
Education Software Installer 2011 system administrator’s guide for Mac OS X operating system
software (smarttech.com/kb/160532).
For more information on SMART software, go to smarttech.com/support.
Chapter 1
1

Chapter 2: Product keys
Where do I get a product key for my software? 3
How do I find the activation status of my SMART software? 4
How can I find my product key if I lose it? 6
Can I recover my product key if I delete it? 6
When do I reach my activation limit? 6
If I remove and then install my software, do I lose my activation? Does installing the software again
count as another activation? 6
What’s the difference between a product key, an installation ID and an activation key? 7
If I remove and then install my software on the same computer, do I need to activate it again? 7
Can I transfer my license from one person or computer to another? 7
Can I de-activate a license? 8
Does using the software in Evaluation mode consume a license? 8
How do I use the different components of SMARTClassroomSuite interactive learning software? 8
Where do I get a product key for my software?
If you purchase and register eligible SMART hardware products you receive the accompanying
software for free. Go to smarttech.com/registration to register your SMART product and receive your
software product key.
SMART product Accompanying software
SMARTBoard™ interactive whiteboard SMARTNotebook™ collaborative learning
software
SMARTBoard interactive display SMARTNotebook software
SMARTPodium™ interactive pen display SMARTNotebook software
SMARTResponse™ interactive response system SMARTResponse software
SMARTDocumentCamera™ SMARTNotebook software and Mixed
Reality Tools
SMARTTable™ interactive learning center SMARTNotebook software and
SMARTSync™ classroom management
software
Chapter 2
3

N N O T E
You don’t need a product key to activate SMART Response software if you have a SMART
Response PE, LE or XE interactive response system. Simply connect your SMART Response
software receiver to activate your software while the software is in PE, LE or XE mode.
You can purchase other SMART software products and receive product keys for them. Go to
smarttech.com/software for more details.
How do I find the activation status of my SMART
software?
You can see the activation status and applicable expiry dates of all your installed SMART software in
SMARTProductUpdate (SPU). Products with Installed status don’t require activation. Click Tools
and then View Product Keys in SPU.
gTo start SPU on a Windows computer
Start >All Programs > SMART Technologies > SMART Tools > SMARTProduct Update
gTo open SPU on a Mac computer
Applications > SMARTTechnologies > SMARTTools > SMARTProduct Update
gTo start SPU from SMARTsoftware
Help >Check for Updates and Activation
If you don’t have SPU installed, find the activation status of your software through the Activation
Wizard.
gTo run the Activation Wizard on a Windows computer
1. If you have a 32-bit system, run the following command using the command line interface:
c:\Program Files\Common Files\SMART Technologies\SMART Product
Update\activationwizard.exe --m 10 --v 1 --puid education_bundle
OR
If you have a 64-bit system, run the following command using the command line interface:
C H A P T E R 2
Product keys
4

c:\Program Files (x86)\Common Files\SMART Technologies\SMART
Product Update\activationwizard.exe --m 10 --v 1 --puid education_
bundle
2. Press Enter.
The activation status appears.
3. Press Enter License.
The activated product keys appear.
gTo run the Activation Wizard for SMARTNotebook software and SMARTResponse software
on a Mac computer
1. In Finder, browse to Applications > Utilities, and then double-click Terminal.
The Terminal window appears.
2. Type the following command:
/Library/Application\ Support/SMART\
Technologies/activationwizard.app/Contents/MacOS/activationwizard
--m 10 --v 1 --puid notebook_10a --uipack notebook_10
3. Press Enter.
The activation status appears.
4. Press Enter License.
The activated product keys appear.
gTo run the Activation Wizard for SMARTSync software on a Mac computer
1. In Finder, browse to Applications > Utilities, and then double-click Terminal.
The Terminal window appears.
2. Type the following command:
/Library/Application\ Support/SMART\
Technologies/activationwizard.app/Contents/MacOS/activationwizard
--m 10 --v 1 --puid sync_10
3. Press Enter.
The activation status appears.
4. Press Enter License.
The activated product keys appear.
C H A P T E R 2
Product keys
5

How can I find my product key if I lose it?
There are several places to find your product key:
lIn SPU (if you activate your product key on your computer). For more information, see Product
keys on page 3.
lAt smarttech.com/findproductkey.
lIn the e-mail you received from either your authorized SMART reseller or SMART
Technologies.
Can I recover my product key if I delete it?
You’re unable to recover a product key once you delete it from your system. You need to activate the
software again in SPU by pressing the Activate button beside the product name and then adding the
product key to the Activation dialog box.
N N O T E
You can open SPU from your Start menu (Windows computers) or Application menu (Mac
computers), or from your application’s Help menu.
For more information, see Product keys on page 3.
When do I reach my activation limit?
You reach your activation limit when you receive a message saying that you’ve exceeded the
activation limit for your product key. You can purchase additional licenses through your authorized
SMART reseller (smarttech.com/where).
If I remove and then install my software, do I lose
my activation? Does installing the software again
count as another activation?
No. You can activate your software as many times as you need, as long as you do so on the same
computer.
C H A P T E R 2
Product keys
6