SoftBank Whiz User manual

Operation Manual

i
TABLE OF CONTENTS
TABLE OF CONTENTS ......................................................................................................................... i
Introduction ............................................................................................................................................. 1
Safety Precautions ................................................................................................................................... 2
•
••
• About safety Precautions ................................................................................................................................ 2
•
••
• Description of Symbols .................................................................................................................................... 3
•
••
• Description of Pictorial Indications .................................................................................................................. 3
•
••
• Handling the Machine, attery Charger, attery and Notification Pager (Common) ....................................... 4
•
••
• Handling the Machine ..................................................................................................................................... 5
•
••
• Handling the attery Charger .......................................................................................................................... 8
•
••
• Handling the Notification Pager .................................................................................................................... 10
•
••
• Handling the attery ..................................................................................................................................... 11
•
••
• Handling near Electronic Medical Devices ..................................................................................................... 12
•
••
• Lasers and Infrared Light ............................................................................................................................... 12
•
••
• Sensor Detection Range ................................................................................................................................ 12
•
••
• Pictorial Symbols ........................................................................................................................................... 13
•
••
• Machine Disposal and Recycling .................................................................................................................... 13
Supplied Accessories ............................................................................................................................... 14
•
••
• Items undled with the Machine at Delivery ................................................................................................ 14
•
••
• Items undled Separately at Delivery............................................................................................................ 14
Names of Parts ....................................................................................................................................... 15
Machine Setup and Parts Installation ..................................................................................................... 17
•
••
• Removing the Machine from Its Packaging .................................................................................................... 17
•
••
• Preparing to Use the Machine ....................................................................................................................... 22
 Check the Emergency stop button .................................................................................................................................... 22
 Check the Dustbag ............................................................................................................................................................ 23
 Check the HEPA Filter ........................................................................................................................................................ 25
 Check the Hopper tray ...................................................................................................................................................... 26
 nstalling the brush ............................................................................................................................................................ 27
 Charging the battery and installing it to the machine ....................................................................................................... 32
 Removing the protective film ............................................................................................................................................ 34
 Turning the notification pager power On.......................................................................................................................... 35
 Connecting to Robot Operations Center (ROC) ................................................................................................................. 36
Operation .............................................................................................................................................. 7
•
••
• Main Power Switch ........................................................................................................................................ 37
 Turning the Power On ....................................................................................................................................................... 37
 Turning the Power Off ....................................................................................................................................................... 37

ii
•
••
• Secondary battery power button .................................................................................................................. 38
•
••
• LED Lights ...................................................................................................................................................... 42
•
••
• Touch Display ................................................................................................................................................ 44
 ndications on the Touch Display ...................................................................................................................................... 44
•
••
• Vacuum Power utton .................................................................................................................................. 46
•
••
• Max Power Mode utton .............................................................................................................................. 46
•
••
• Steering Handle ............................................................................................................................................. 47
 Using the Steering Handle ................................................................................................................................................. 48
 Stowing the Steering Handle ............................................................................................................................................. 48
•
••
• Notification Pager .......................................................................................................................................... 50
•
••
• Autonomous Clean Start/Stop utton ........................................................................................................... 51
Inspection before Operating the Machine ............................................................................................... 52
 nspecting the Machine ..................................................................................................................................................... 52
 nspecting the Cleaning Area............................................................................................................................................. 52
Autonomous Cleaning (Robot) ................................................................................................................ 5
•
••
• Overview ....................................................................................................................................................... 53
•
••
• Home Location Codes and Cleaning Routes ................................................................................................... 54
 Locations for Placing Home Location Codes ..................................................................................................................... 55
 Scanning home location code ........................................................................................................................................... 56
 Cleaning Routes ................................................................................................................................................................. 56
•
••
• Checking Precautions when Teaching a Cleaning Route ................................................................................ 57
 Machine............................................................................................................................................................................. 57
 Cleaning Routes ................................................................................................................................................................. 58
 Robot Operations Center (ROC) ........................................................................................................................................ 58
 Notification Pager ............................................................................................................................................................. 58
•
••
• Teaching a New Cleaning Route .................................................................................................................... 59
 Planning a Cleaning Route ................................................................................................................................................. 59
 Teaching and Saving a Cleaning Route .............................................................................................................................. 60
•
••
• Deleting Cleaning Routes ............................................................................................................................... 64
•
••
• Carrying Out Autonomous Cleaning .............................................................................................................. 66
Manual Cleaning .................................................................................................................................... 69
Notification Pager .................................................................................................................................. 71
•
••
• Notification Pager Functions ......................................................................................................................... 71
 Notification Pager Functions & Usage ............................................................................................................................... 73
 Alert display and its notification timing ............................................................................................................................ 74
•
••
• Turning the Notification Pager On/Off .......................................................................................................... 75
 Turning the Notification Pager On .................................................................................................................................... 75
 Turning the Notification Pager Off .................................................................................................................................... 76
•
••
• Paring the Notification Pager ........................................................................................................................ 77
•
••
• Recharging the Notification Pager ................................................................................................................. 79
Battery and Recharging .......................................................................................................................... 80
•
••
• About attery and Recharging ....................................................................................................................... 80
•
••
• Recharging the attery .................................................................................................................................. 81
 Light ................................................................................................................................................................................... 85

iii
Maintenance and Safety ........................................................................................................................ 86
 About Maintenance and Safety ......................................................................................................................................... 86
 Brush ................................................................................................................................................................................. 87
 HEPA Filters ....................................................................................................................................................................... 93
 Dustbag ............................................................................................................................................................................. 94
 Hopper Tray ....................................................................................................................................................................... 99
 Battery Charger ............................................................................................................................................................... 101
 Sensors ............................................................................................................................................................................ 102
•
••
• Storing the Machine .................................................................................................................................... 105
 Packaging the Machine ................................................................................................................................................... 106
Troubleshooting ................................................................................................................................... 111
 Stopping/Pausing the Machine ....................................................................................................................................... 111
 Emergency Stop .............................................................................................................................................................. 112
 Stopping the Machine Urgently in an Emergency ........................................................................................................... 112
 Releasing the Machine from Emergency Stop ................................................................................................................ 113
 Checking Machine Alerts ................................................................................................................................................. 114
Machine Specifications ......................................................................................................................... 115
Glossary ............................................................................................................................................... 116

1
Whiz Operational Manual
Introduction
Whiz is an industrial-purpose robot vacuum machine developed by SoftBank Robotics and which
features onboard BrainOS.
It is able to clean in two different modes (autonomous cleaning mode/manual cleaning mode). In
autonomous cleaning mode, the machine cleans automatically, controlled by the BrainOS. Simply
setting the machine’s main power switch on/off allows the machine to use the latest version of its
software. You can check the version of the software on the settings menu.

2
Whiz Operational Manual
Safety Precautions
About safety Precautions
Precautions presented here are intended to prevent harm to the user and other persons as well as
damage to property. Always observe them.  SoftBank Robotics shall not be liable for any damages
incurred by the user or any third person as a result of the malfunctioning, misoperation, trouble, etc.
experienced by the machine, notification pager, battery, or battery charger. This manual also gives
safety precautions, correct handling procedures, and other regulatory information for using the
machine, notification pager, battery, and battery charger. Precautions given herein do not cover all
possible situations that may arise. The safety of the operator and of passing and nearby persons is
a priority in any situation (the machine is not operating normally, it has fallen over, etc.).
Always observe precautions regarding machine installation and use, and store this manual where it
can always be referred to.  In the following emergencies, immediately press the emergency stop
button and turn off the main power switch. 。
The machine is in a hazardous state (example: emitting smoke, is inoperable, has fallen over, etc.)
The machine has come close to inflicting harm on surrounding persons or things 
The machine is operating (behaving) unpredictably or is moving differently than given in this maual.

3
Description of Symbols
The following symbol categories explain the level of harm or damage that will occur if indications
are not observed and equipment is used incorrectly.
Read the guide after thoroughly understanding the indications.
DANGER
Indicates a “probability of immediate danger of death or serious injury*
1
” with
incorrect handling.
WARNING
Indicates a “possibility of death or serious injury*
1
” with incorrect handling.
CAUTION
Indicates a “possibility of slight injury*
2
and a probability of only physical
damage*
3
” with incorrect ha ndling.
*1 Serious injury refers to loss of eyesight, injury, burns (high-temperature, low-temperature), electric shock,
bone fracture, poisoning, etc. with lasting aftereffects and requiring hospitalization and long-term hospital
visits for treatment.
*2 Slightinjuryreferstoinjury,burns,electricshock,etc.althoughhospitalizationandlong-termhospitalvisitsfor
treatment are not required.
*3 Physical damage refers to damage extending to residence and property as well as livestock and pets.
Description of Pictorial Indications
The following pictorial indication categories explain information to be observed. Read this guide
after thoroughly understanding the information.
Prohibited (not allowed) action. Compulsory action based on instruction (mu
st be performed).
Must not be used where exposed to water, a
nd must not be splashed with water.
Unplug the power plug from the outlet.

4
Handling the Machine, Battery Charger, Battery and Notification Pager
(Common)
DANGER
Do not use, recharge, or leave in a place subject to high temperature (near sparks or flames, near a he ater,
where there is direct sunlight, in a car on a hot day, etc.) or in a warm place or where heat collec ts (under a
blanketed kotatsu warm table or electric blanket, in a pocket next to a worn kairo warmin g patch, etc.).
Maintain adequate ventilation and make sure not to cover with any kind of fabric.
May cause deformation, malfunction, overheating, ignition, fire, electric shock, rupture, or damage or the ba ttery
pack in the notification pager as well as the battery to leak. It may also cause a portion of the case to become hot and
result in burns.
Do not drop, break, deform, puncture, gouge, burn, or paint.
May cause ignition, electric shock, damage, chemical explosion, etc.
The user is not to carry out repair, such as disassembly (removing parts, etc.), modification, solderin g, and
replacement of notification pager battery or secondary power battery.
 May cause an accident such as fire, injury, electric shock, etc. or malfunction. May also cause leakage, ov
erheating, rupture, ignition, etc. of the built-in battery pack.
 Modification of the machine is a violation of the Radio Law, and is subject to penalty.
 Servicing, disassembly, and repair is not possible by persons other than by SoftBank Robotics or service staff
approved by SoftBank Robotics and having received prescribed training.
Use only the special battery charger and battery when recharging the machine.
May cause leakage, overheating, rupture, or ignition or overheating, ignition, malfunction, etc. of the battery
charger.
Do not touch the battery, notification pager, or battery charger for a long time when recharging the b attery or
notification pager.
May cause low-temperature burns.
Do not get the machine, battery charger, battery, or notification pager wet.
 They are not water resistant. Be careful not to get them wet.
 Use in an environment with less than 80% humidity. May cause ignition, electrici shock, or malfunction. D o not
use in a humid place such as in a bathing area or where there is a sink, or where equipment may b e exposed to
water. Do not use with wet hands.
 Leaving or recharging the equipment while it is still wet after liquid (water, pet urine, etc.) has entered it may
cause overheating, electric shock, fire, injury, malfunction, etc. Be careful where using or handling t he
equipment.
Do not allow the equipment to fall over or drop when moving or transporting it.
May cause malfunction or fire.
Do not expose to warm air from a dryer, etc., bring into a sauna, or splash with hot water with a purp ose
such as drying equipment.
May cause overheating, fire, electric shock, smoke, ignition, malfunction, injury, or leakage, overheating, rup ture,
ignition of the
Secondary battery
pack.

5
WARNING
Handling the Machine
DANGER
Do not allow liquid (tap water, refreshment beverage, seawater, pet urine, etc.) any electric conducti ve
foreign objects (pencil lead, anything metal, metal necklaces or hairpins, etc.) to touch the chargi ng
terminals or external connection terminals or to enter the equipment.
May result in short
-
circuiting and cause in fire, burns, malfunction, etc.
Immediately discontinue use if anything unusual is noticed during use, recharging, or storage such a s
noise, smoke, odor, etc.
May cause burns, fire, o
r electric shock.
Do not force the battery into the machine or battery charger if it cannot be connected correctly.
May cause overheating, rupture, or ignition of the machine or battery, or damage or burnout of the external
connection terminals, or leakage of the battery.
Use the equipment within an ambient temperature range of 0°C to 45°C, humidity of 10% to 80%. Als o, store
in a dry environment with no dust in an ambient temperature range of 0°C to 45°C.
The machine is specially for indoor use. Do not use outside such as on a street.
Do not use the machine in a stepped location, on an uneven floor (braille blocks), or on a sloped surf ace.
The machine may fall over or drop and damage the machine or floor if travelling where there are steps.
 Travelling on an uneven floor may prevent the sensors from operating normally.
Do not expose the machine to dust in large amounts, sand, snow, ice, water, humidity, saltwater env
ironments, or brine mist (example: ocean environment, shore environment, etc.).
Be careful that dust does not adhere to the LIDAR sensor, camera, or other sensors.
May interfere with normal machine operation or lead to an accident.
When using autonomous cleaning mode, make sure that the operator is able to respond immediately to an
alert received from a special app or the notification pager.
Not observing this may lead to an accident involving the user, third persons, surrounding objects, etc.
When using the machine in an autonomous mode, follow the regular floor cleaning practice and use
appropriate signboards (cleaning in process signboard).
Use the machine with its wheels always in contact with the floor. When using the machine in manual cleaning
mode, avoid abrupt operation except where unavoidable.
In areas where the machine is inoperable or unmovable due to power not turning on, move the mach ine to a
safer location.

6
WARNING
Do not use the machine with the grounding chain not in contact with the floor. If the grounding chain breaks
or comes off, contact customer support.
If the Secondary battery is off/low, do not remove the battery with the main power switch on the mach ine on.
May cause the machine to malfunction.
Recharge the battery for the machine using only the special battery charger. Recharge the notificatio n pager
using only the special charging stand.
Use the machine after checking for obstacles in the cleaning route.
For the range detectable by the machine’s sensors, see “Sensor Detection Range”.
Do not cover the machine’s sensors.
Do not place anything decorative that may hinder the machine’s operation or the emergency stop bu tton.
May cause poor operation or malfunction.
When replacing the Dustbag, brush, etc., turn off the main power switch beforehand and remove th e battery
from the machine.
Do not clean the machine with a high-pressure cleaner.
The machine is designed to clean indoor carpets and dry floors. Do not use it for any other purpose.
Do not perform any operation not given in this manual.
Machine malfunctioning may directly cause death, personal injury, or significant physical damage or property
damage.
Do not use the machine to collect hazardous or explosive waste.
Check that the following are not in the cleaning area.
If vacuumed, they may cause machine malfunctioning.
 Waste containing liquid or moisture
 Large amounts of sand, dust; string
 Sharp objects (glass, blades, metal fragments, etc.)
 Objects that air cannot pass through easily (food wrap, plastic; wrapping film, etc.)
Do not block the machine’s vents.
May cause the machine to deform or ignition.
When carrying out maintenance with the Dustbag, brush, hopper tray, etc., be careful not to get y our fingers
caught while working.
May cause injury.

7
CAUTION
The Dustbag, brush, battery, HEPA filters, and notification pager are designed specially for the ma chine. Do
not use other products.
May cause the machine to break or malfunction.
When installing or removing the battery, be careful not to get your fingers caught while working.
Not doing so may cause injury.
When lifting the machine from the floor, always use two persons as a safety precaution.
 Not doing so may cause injury.
 May cause the machine to malfunction.
The machine cannot vacuum liquid.
Operating the machine on a wet (moist) floor may cause malfunction. Only use the machine on a dry floor.
If the machine has fallen over, press the emergency stop button and then turn off the main power s witch on
the machine.
Do not touch the machine while it is in operation other than in an emergency (except for during manual
operation).
Do not come close to the machine while it is in operation.
When cleaning in autonomous cleaning mode, the machine sometimes suddenly turns, stops, or advances; coming
close to the machine may cause injury.
Do not allow feet or hands to come close to the bottom of the machine. Manage the machine so that infants,
children, or pets do not touch the machine.
They may pulled under the machine, causing injury.
Do not insert any objects in the machine.
May cause overheating, fire, malfunction, etc.
If the machine is not operating normally (unusual sound, odor, smoke, etc.), immediately press the
emergency stop button, to stop machine operation, turn off the main power switch, and contact customer
support.
Do not adhere stickers or tape to the sensors and wheels.
May cause sensors to not operate normally or malfunction.

8
Handling the Battery Charger
DANGER
WARNING
Before using the battery charger, receive instruction from SoftBank Robotics or a contracted firm and
thoroughly understand the battery charger’s guide for correct operation.
Do not use the battery charger at or near a place with dust, salt, corrosive gas, or flammable gas.
Do not insert metal pins, etc. in the air vents in the battery charger.
May cause electric shock.
Use the battery charger in an environment with an ambient temperature of 0°C to 45°C, and humidity of 20%
to 85%. When not using the battery charger, store in an environment with an ambient temper ature of -10°C to
60°C, and humidity of 20% to 85%.
Only use power cables with labels for your country (country name) of residence. Do not use other power
cables.
May cause fire or malfunction.
Do not connect to any battery other than the supplied battery.
May cause malfunction or fire.
The battery charger sometimes becomes hot. Be careful during and immediately after charging.
Make sure not to cover the battery charger with fabric, etc. Maintain conditions that allow adequate h eat
dissipation, and do not use or leave near a source of heat, or where exposed to water or direct sunlight.
Do not use where subject to vibration, impact, etc.
Check that the supplied voltage is appropriate for the battery charger.
Do not use any power source or voltage other than that specified (AC 100 V to 240 V, 50 Hz to 60 Hz).
When recharging, do not connect any other electric devices to the same outlet.
Lowered voltage may affect the battery charger.
Make sure that dirt or other foreign matter do not adhere to the battery charger.
Do not use in a dusty place. If the plug is dusty, unplug it from the outlet and wipe with a dry cloth.
Do not use the battery charger or power cable if damaged.
May cause ignition, electric shock, malfunction, etc.
The battery charger is designed specially for the machine. Use only the supplied special power cable.
May cause overheating, ignition, electric shock, malfunction with the machine or battery charger. Do not use the
power cable with another product.
The battery charger is specifically for being placed sideways. Do not use it placed standing or upside down.
Always unplug the battery charger from the outlet if not using it for a long time or when carrying out
maintenance on it.

9
CAUTION
If the battery charger is not operating normally, takes a longer time to recharge than normal, or if it produces
sparks, smoke, odor, etc., immediately unplug it form the outlet, and contact customer support.
If thunder is audible, unplug the battery charger from the outlet.
Not doing so may damage it.
Do not step on the power cable or otherwise subject it to excessive force when it is connected to the battery
charger.
May break the terminals on the power cable and cause malfunction or fire.
Use the battery charger distanced at least 10 cm from a wall so as not to block its air vents.
Blocked air vents will cause the temperature in the battery charger to rise, and may cause malfunction or fir e.
Do not touch the surface of the battery charger for a long time.
Prolonged skin contact may cause low
-
temperature burns.
Make sure the battery charger is where the power plug can connect easily to an outlet. Also position t he
battery charger so that its charge indicators can be checked visually.
Do not drop, step on, or place objects on the battery charger, regardless of if it is connected or not. D o not
use it where it may be stepped on.
The cable may break.
Always hold the plug body and not the cord when unplugging the power plug.

10
Handling the Notification Pager
DANGER
WARNING
Do not drop or throw.
Subjecting it to strong impact may cause the battery pack in the notification pager to leak, overheat, rupture, or ignite,
and may cause fire, electric shock, malfunction, etc.
Do not place the notification pager or notification pager charger in a cooking device (microwave oven , etc.)
or high-pressure container (pressure cooker, etc.), or on top of an electromagnetic cooking dev ice (IH
cooktop).
May cause the battery pack in the notification pager to leak, overheat, rupture, or ignite, or the notification pager or
notification pager charger to overheat, emit smoke, ignite, malfunction, etc.
Store out of the reach of infants and access of pets.
May allow accidental swallowing or cause injury, etc.
If prolonged contact with the notification pager causes skin irritation (itchiness, rash, eczema, etc.), i
mmediately discontinue use and consult a doctor.

11
Handling the Battery
DANGER
WARNING
Use the equipment within an ambient temperature range of 0°Cto 45°C. Also store in a dry environme nt with
no dust in an ambient temperature range of 0°Cto 45°C.
Do not place objects on top of the battery.
Do not smoke in the vicinity of the battery or place objects near it that may be the cause of flames or sparks.
Do not connect the battery terminals with metal, etc.
May cause leakage, overheating, ignition, or rupture.
Do not throw into a fire or heat.
May cause leakage or explosion.
If fluid leaks, do not touch with bare hands.
If fluid enters your eyes, wash well with clean water, and immediately consult a doctor. If fluid gets on your s kin or
clothes, wash well with water.
Use the battery only in the machine.
Not doing so may cause leakage, overheating, ignition, or rupture.
Do not subject to impact, such as by placing objects on it or letting it fall.
May cause leakage, overheating, ignition, or rupture.

12
Handling near Electronic Medical Devices
DANGER
Lasers and Infrared Light
The machine confirms the safety of its surrounding area by laser.
The machine is outfitted with one Class 1 laser.
Class 1 laser:
If within a normal range of operation, no hazard exists by looking directly at the laser beam for a long
period, or by using an optical instrument for observation such as a magnifying glass or binoculars to
look directly at the laser beam (compliant with JIS C6802). For information on lasers, see “Sensor
Detection Range”.
Sensor Detection Range
 The machine confirms the safety of its surrounding area with several sensors. The machine detects obstacles in a range of
about 200°in front of it; do not go near the machine within the range that is not detectable by the sensors (behind it, etc.). It
may not be able to detect the user as an obstacle.
 Low obstacles less than 10 cm in height from the floor cannot be avoided with sensor detection; remove them from the
cleaning route beforehand.
If wearing an implanted cardiac pacemaker or implanted defibrillator, maintain a distance of at least 15 cm
from the location of the implant.
Electric signals may affect the operation of the pacemaker or defibrillator.
Do not use in a healthcare environment or near electronic medical devices.
* The machine does not comply with UL or IEC 60601 standards (or equivalent standards).

13
Pictorial Symbols
Refer to the labels on each product (the machine, battery charger, battery).
Each is compliant with the Japanese Electri
cal Appliances and Material Safety Act
(Spec ified Electrical Appliances and
Materials).
Incorporates a specified wireless system as
defined by Japanese law (TELEC or JATE-cer
tified).
Do not short-circuit. Do not disassemble.
Do not immerse in water or other liquid.
Machine Disposal and Recycling
The product you have purchased is designed and manufactured with recyclable, high-quality materials and components. When
disposing of the product, check that it is being disposed of properly as industrial waste differentiated from general and business
waste according to regional and municipal regulations by request to an industrial waste disposal operator.
* If the product is being leased, it cannot be disposed of by yourself. Contact customer support. When disposing of the machine,
remove the battery from the machine, and dispose of properly according to regulations for waste disposal in the region you are
residing in.

14
Whiz Operational Manual
Supplied Accessories
Items Bundled with the Machine at Delivery
All accessories beside the brush are stored in the accessory box inside the battery compartment (
⇒
see "Names of Parts").
Brush×1 Notification Pager×1 Notification pager Charger×1
Micro USB cable×1 Micro-fiber cloth×1 Pin×1
Items Bundled Separately at Delivery
Battery×1 Battery charger (incl. 3 AC cords with
country label)×1 Home Location Codes×10
Depending on your contract details, Home Location Codes may be bundled with the machine.
A Dustbag, hopper tray, and HEPA filter are pre-installed in the machine at delivery.
The brush, Dustbag, HEPA filter, battery charger, battery, and Home Location Codes are consumables.

15
Whiz Operational Manual
Names of Parts
Machine Front/Side, Back No. Item
1 Lift handle
2 LED light
3 Pager compartment
4 Wheel
5 2D/3D camera (sensor)
6 Dustbin
7 LIDAR sensor
8 Bumper
9 Steering handle
10 Main power switch
11 Filter cover
12 Battery compartment
13 Rubber pad

16
Machine Top, Bottom No. Item
14 Emergency stop button
15 Touch display
16 Max power mode button
17 Autonomous clean start/sto p button
18 Vacuum power button
19 Front wheel
20 Brush compartment
21 Hopper tray
22 Secondary battery power button
23 Rear caster
24 Grounding chain
25 Cliff sensor