Soltaro AIO2 Owner's manual

CUSTOMER
INFORMATION
Please read and retain for your reference.

WELCOME TO SOLTARO

Welcome to the world of Soltaro. We hope you are very
happy with the installation of your Soltaro product.
Please read through the pages carefully as they provide
some very important information about your purchase
and what you need to do to register your product,
activating the full warranty.
You’re unlikely to have any issues, but if you do, please visit
the page on troubleshooting, which will advise you who
to contact.
We hope you love your Soltaro product and the savings
it brings to your energy bills. We love feedback about our
products and if you’d like to share your experience, we’d
love to hear from you. Simply complete our customer
feedback survey or leave a comment on our social media
page.
Kind Regards,
Tynan Coles, CEO, Soltaro

Now you have your Soltaro battery and
inverter, it’s time to register your product
online in order to receive your additional
5 year warranty.
Visit https://soltaro.com/product-registration
Download the Solarman app from
your Android or Apple app store.
Look for ‘solarman’ . You’ll be
able to check your system is
performing, both at home and away.
Complete the customer feedback
link on our website contact page
to let us know about your Soltaro
experience or recommend a friend.
Next Steps

We want to help you get the most from your battery and have
suggested some tips about saving energy in the home which
will save energy and benefit your pocket too.
EVERY DEGREE COUNTS
Heating & cooling (depending on where you are
in the world) can make a substantial difference
to your energy bills. Small changes in
temperature make a real difference and help
you get more from your battery too.
USE YOUR TECHNOLOGY
Low energy or smart devices are great for saving
electricity. Look at the devices you use at night
when your batteries are doing their work to see
where you can save. Using energy when you are
producing from PV and exporting back to the
grid will make a huge impact.
BRIGHT SPARKS
Make sure your home uses LED or other low
energy lighting. This simple change can result
in huge savings in the amount of energy you use.
Getting the most from
your battery

The system is designed to be ‘touch free’ after install so there
are no buttons on the system and you don’t need to do anything
as it will run itself.
By storing the excess power from the solar panels on your roof, you
‘charge’ the battery and use the stored power later in the day or when
the sun goes down rather than buying it back from the grid.
The LED indicates the operation state of the battery and
also battery SOC (State of Charge)
What is it and how does it work?
LED Explanation (Blue - Battery Status normal)
0-25% Charge (SOC1). SOC1 will flash when charging
25% - 50% Charge (SOC2)
When charging, 25% indicator light is on and
SOC2 will flash
50% - 75% Charge (SOC3)
When charging, 50% indicator light is on and
SOC3 will flash
75% - 100% Charge (SOC4)
When charging, 75 % indicator light is on
and SOC4 will flash
Service Alert - If present for longer than 1 hour -
please contact Soltaro.

What does the information
on the screen mean?
The information display shows the detailed infromation of the inverter.
POSITION DESCRIPTION
A Total energy the inverter has produced.
B Time & Date
C PV system real-time parameters, including power, voltage
and current. If the connection to the PV is disconnected, the
icon, arrow and data will not be displayed on the screen.
D Battery real-time paramaters, including power, voltage/SOC
and current. If the connection to the battery is disconnected,
the icon arrow and data will not be displayed on the screen.
E Load consumption real-time parameters, including power,
voltage and current. If the connection to load is disconnected,
the icon, arrow and data will not be displayed on the screen,.
F Grid parameters, power, voltage and current. If the connection
to grid is disconnected, the icon, arrow and data will not be
displayed on the screen.
G Error code. It will be displayed if an error occurs.
AG
F
E
D
C
B

Is the Battery dangerous or flammable?
Soltaro batteries are constructed with over a dozen safety systems
built in. The battery type is Lithium Ion Phosphate and is one of the
safest battery chemical compositions designed for home use. The
batteries are not flammable but in the event of a failure can release
steam (water vapour) and a bad smell.
How do I turn off the system
in an emergency?
The Soltaro system should shutdown automatically in the event of
an emergency but, when required to do a shutdown, follow the steps
below.
1. Turn of the PV Array Isolator located next to the
All-in-One2 and/or;
Remove the centre cover of the All-in-One 2 and switch off the
PV Array Isolator located on the bottom of the inverter.
2. Remove the front panel on the inverter/battery system
and turn off the Battery Breaker and push the silver
power button.
3. Turn off the breaker “Solar Supply Main Switch” in the
Switch Board”.
To Restart the system do the shutdown process in reverse.
Frequently Asked Questions

Your battery storage system is designed to be as efficient as possible
but on the very rare occasion you may experience issues. The design
of Soltaro Battery Storage Solutions means that most issues can be
taken care of remotely by the Soltaro technical team.
If you experience any issues, please follow the steps below.
Before you begin, please ensure you have registered your
battery product online and entered the serial number and
retailer / installer codes. You have up to 3 months from date of
install to activate your extended product warranty
and register your product but we’d suggest you do this
immediately after install to fully benefit.
1. Visit www.soltaro.com
2. Click on ‘Report a Technical Issue’
3. Sign up and create a support ticket
We will be in touch within 1-2 Business days to let you know
if the issue has been resolved remotely. If we are unable to fix
the issue, we will get in touch to let you know what happens
next.
Troubleshooting

We want to hear from you about your experience with Soltaro
and how we’ve performed for you.
Our team is always looking at ways to improve services,
correspondence and aftercare. Input from our customers
is very valuble to us.
If you’d like to get in touch or complete a short customer
survey then please visit www.soltaro.com/contact and follow
the on screen instructions to our customer satisfaction survey.
We Feedback

Visit www.soltaro.com
Email [e-mail]
AUS - [phone]
UK - [phone]
RSA - [phone]
Head Office - 8 Mohr Street, Tullamarine, VIC 3043
Approved Retailer Number
Certified Installer Number
Date of Install
Serial Number Battery - Module 1
Serial Number Battery - Module 2
Serial Number Battery - Module 3
Serial Number Inverter - Module 1