Soma Networks SOMAport R3.0 User manual

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Contents
July 22, 2004 Part 004840A Rev 01
Introduction............................................................................ 9
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
The Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
The Internal Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Installing the SOMAport...................................................... 15
Unpack the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Choose the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Power on the SOMAport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Connect Computer Using Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . .19
Connect Computer Using USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Connect Multiple Computers to the SOMAport . . . . . . . . . . . . . . . .22
Connect Telephones to the SOMAport. . . . . . . . . . . . . . . . . . . . . . .23
Activate Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Troubleshooting .................................................................. 29
Finding Causes of Computer Problems . . . . . . . . . . . . . . . . . . . . . .30
Finding Causes of Telephone Problems . . . . . . . . . . . . . . . . . . . . .31
The Signal is Weak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
There is a Fault Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
The SOMAport is Not Receiving Power . . . . . . . . . . . . . . . . . . . . . .34
There is a Problem with the Ethernet or USB Cabling . . . . . . . . . . .35
There is a Problem with the USB Port Settings . . . . . . . . . . . . . . . .37
The Computer Uses an Old Dial-Up Connection . . . . . . . . . . . . . . .38
Internet Explorer LAN Settings are Incorrect . . . . . . . . . . . . . . . . . .40
Ethernet Network Settings are Incorrect. . . . . . . . . . . . . . . . . . . . . .41
IP address Needs to be Renewed . . . . . . . . . . . . . . . . . . . . . . . . . .50
Specifications ..................................................................... 53
Index .................................................................................... 55
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SOMA NETWORKS INC. ENDUSER PRODUCT LICENSE AGREEMENT
THE SOMAPORT™ SUBSCRIBER TERMINAL AND PROVIDED SOFTWARE CONTAIN CERTAIN
COMPUTER PROGRAMS AND OTHER PROPRIETARY MATERIAL OF SOMA NETWORKS INC. OR
LICENSED TO SOMA NETWORKS, INC., THE USE OF WHICH IS SUBJECT TO THIS
AGREEMENT. BY: (A) SIGNING AN AGREEMENT FOR SERVICE WITH YOUR SERVICE
PROVIDER; (B) OPENING THE SEALED ENVELOPE CONTAINING THE SOMAPORT; OR (C)
USING THE SOMAPORT, YOU ASSENT TO AND ACCEPT THIS ENDUSER PRODUCT LICENSE
AGREEMENT. IF YOU DO NOT AGREE WITH ALL THE TERMS OF THIS AGREEMENT YOU
MUST RETURN THIS PRODUCT (WITH THE ENVELOPE STILL SEALED), ALL MANUALS AND
DOCUMENTATION, ANY SOFTWARE PACKAGES PROVIDED WITH THE SOMAPORT AND
PROOF OF PAYMENT TO THE PLACE YOU OBTAINED THEM FOR A FULL REFUND WITHIN
THIRTY (30) DAYS OF FIRST ACQUIRING THE SOMAPORT, OTHERWISE YOU ARE DEEMED TO
HAVE ACCEPTED AND AGREED TO THESE TERMS AND CONDITIONS. UNAUTHORIZED
REPRODUCTION, DISTRIBUTION, DECOMPILATION OR OTHER REVERSE ENGINEERING OF
THIS PRODUCT INCLUDING ITS HARDWARE AND/OR SOFTWARE, OR ANY PORTION OF IT, IS
PROHIBITED AND MAY RESULT IN SEVERE CIVIL AND CRIMINAL PENALTIES, AND WILL BE
PROSECUTED TO THE MAXIMUM EXTENT POSSIBLE UNDER THE LAW.
1. GRANT OF LICENSE: Subject to the terms of this Enduser Product License Agreement (the “Agreement”),
SOMA Networks, Inc. (“SOMA”) grants you (the “Licensee”) a non-sub-licensable, non-exclusive right
(“License”) to use the Product. “Product” means, collectively, the Software and the provided hardware, and
specifically the SOMAport™ subscriber terminal and its accessories, if any, together with documentation
provided to you by SOMA or your service provider. “Software” means, collectively, the version of the SOMA
software program in object code format and all updates to that program distributed to you by SOMA, directly or
indirectly, by any means and includes any firmware provided to you with the Product. You have no right, unless
otherwise explicitly permitted, to receive any source code or design documentation relating to the Product.
SOMA retains ownership of all Software copies. The Software and this License is only provided to you to be used
in conjunction with the SOMAport provided to you by SOMA or your service provider when you subscribed to
services that utilize the SOMA wireless air interface technology and is not licensed to you to be used for any other
purpose.
2. RESTRICTIONS: Except as reasonably required to use the Product strictly in accordance with the License and
this Agreement, you may not copy any Software. Licensee shall not (and shall not allow any third party to): (I)
decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or discover any source code or
underlying ideas or algorithms or file formats or programming or interoperability interfaces of the Product by any
means whatsoever; (II) remove any Product identification, copyright or other notices; (III) modify, incorporate
into or with other software or create a derivative work of any part of the Software or Product; or (IV) modify or
otherwise alter the operation of the Product. Various components, functions, routines and/or portions of the
Product may be protected by Intellectual Property Rights (“IPR”) including, but not limited to, designs,
copyrights, trade secrets and one or more patents or pending patent applications. Licensee is licensed under such
IPR, if any, only to the extent that such a license is required by the licensee to operate the Product in the manner
intended by SOMA. No other rights are granted under such IPR and no right to repair or replace the Product is
intended or provided and specifically, no right of reconstruction, substitution or repair is provided.
3. TERMINATION: This License is effective until terminated. This License will terminate automatically if you
fail to cure any material breach, as determined at the sole discretion of SOMA, of this Agreement within thirty
(30) days after such breach first occurs (or immediately in the case of a breach of § 2). Upon termination, you
shall immediately cease all use of the Product and return all of the Product including Software, hardware,
manuals, documentation of any kind accompanying Product to the place where you first obtained such Product
or such other location as may be designated from time to time. Except for this License and except as otherwise
expressly provided herein, the terms of the Agreement shall survive termination.
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4. WARRANTY DISCLAIMER: THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF
ANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. FURTHER, SOMA DOES
NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR
THE RESULTS OF THE USE, OF THE PRODUCT OR WRITTEN MATERIALS IN TERMS OF
CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOUR SERVICE PROVIDER MAY
PROVIDE FURTHER WARRANTY COVERAGE FOR YOU.
5. LIMITATION ON REMEDIES AND DAMAGES: SOMA SHALL NOT BE RESPONSIBLE OR LIABLE
UNDER ANY CIRCUMSTANCE WITH RESPECT TO ANY SUBJECT MATTER OF THIS ENDUSER
PRODUCT LICENSE AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY
OR OTHER THEORY: (A) FOR LOSS OR INACCURACY OF RECORDS OR DATA OR (EXCEPT FOR
RETURN OF AMOUNTS PAID TO SOMA THEREFOR) COST OF PROCUREMENT OF
SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (B) FOR ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF
PROFITS, LOSS OF SAVINGS, (C) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, OR (D)
FOR ANY MATTER BEYOND THE REASONABLE CONTROL OF SOMA EVEN IF SOMA AND / OR
ITS SUPPLIERS IS/ARE INFORMED OF THEIR RESPONSIBILITY. SOME JURISDICTIONS DO NOT
ALLOW FOR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
6. UPDATES TO SOFTWARE and TRANSMISSION OF PERSONAL DATA: You consent to receive and
employ updates to Software, without requiring further notice to you, that may occur from time to time, as may be
necessary, as determined at the sole discretion of SOMA and/or your service provider, for the use of Product by
you and for the efficient utilization of services as may be purchased or subscribed to by you from your service
provider. You also agree to the application of the terms of this Agreement to any and all such updates. You accept
and acknowledge that Software shall be able to transmit such data as is authorized by your service provider in
order to allow for the utilization of services subscribed or purchased by you in order to allow for the billing of such
services or as may be necessary by law.
7. MISCELLANEOUS: This Agreement and the License provided by this Agreement are not assignable or
transferable by you without the prior written consent of SOMA. Any attempt by you to do so shall be void and
void this License. Any notice, report, approval or consent required or permitted hereunder shall be in writing. If
any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or
invalid, that provision shall be limited or eliminated to the minimum extent necessary so this Agreement shall
otherwise remain in full force and effect and enforceable. This Agreement shall be construed pursuant to the laws
of the United States of America and the State of California and without regard to conflicts of laws principles
thereof. If successful in any action to enforce this Agreement, SOMA shall be entitled to recover costs and
expenses including, without limitation, attorney's fees. The parties agree that a material breach of this Agreement
would cause irreparable injury to SOMA, or its suppliers, for which monetary damages would be an adequate
equitable relief and SOMA shall be entitled to any other remedies it may have available hereunder or at law. Both
parties agree that this Agreement is the complete and exclusive statement of mutual understanding of the parties
and supersedes and cancels all previous written and oral agreements and communications relating to the subject
matter of this Agreement. BOTH YOU AND SOMA AGREE AND ACKNOWLEDGE THAT SOMA
RESERVES THE RIGHT TO AMEND THE TERMS AND CONDITIONS OF THIS AGREEMENT
WITHOUT FURTHER NOTICE TO YOU OTHER THAN PROVIDING TO YOU THE AMENDED
TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT THE AMENDED
TERMS AND CONDITIONS AS PROVIDED TO YOU BY SOMA, THIS LICENSE SHALL
TERMINATE IMMEDIATELY. ALL USE OF THE SOFTWARE AND ANY SERVICES SUPPORTED BY
THE PRODUCT AND SOFTWARE MAY CEASE OR BE CAUSED TO BE CEASED WITHOUT ANY
LIABILITY TO YOU BY SOMA AND YOU SHALL RETURN ALL PRODUCT HARDWARE, MANUALS,
DOCUMENTATION OF ANY KIND ACCOMPANYING SOFTWARE TO THE PLACE WHERE YOU
FIRST OBTAINED SUCH HARDWARE, MANUALS, DOCUMENTATION AND SOFTWARE.
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IMPORTANT SAFETY INSTRUCTIONS
Installation
Read instructions — Read and follow all of the safety and operating
instructions before operating the SOMAport.
Retain instructions — Retain the safety and operating instructions for
future reference.
Heed warnings — Adhere to all warnings on the SOMAport and in the
operating instructions.
Ventilation — Slots and openings in the SOMAport housing provide
ventilation, ensure its reliable operation, and protect it from
overheating. Do not block or cover these openings. Do not place the
SOMAport in a built-in installation such as a bookcase or rack unless
there is proper ventilation or the installation instructions have been
adhered to.
Power sources — Use only the type of power source indicated on the
label. If you are not sure of the type of power supplied to your home,
consult your product dealer or local power company.
Grounding and polarization — The plug for the power cord on the
SOMAport fits into the power outlet only one way. If you are unable to
insert the plug fully into the outlet, contact your electrician to replace
your outlet. To prevent electric shock, do not use this plug with an
extension cord or outlet unless you can fully insert the blades without
blade exposure. Do not defeat the safety purpose of this plug.
Power-cord protection — Route power-supply cords so that they are
not likely to be walked on or pinched by items placed upon or against
them. Watch for wear in the cord at the plug and socket.
Accessories — To avoid personal injury or damage to the SOMAport,
do not place it on an unstable cart, stand, tripod, bracket, or table.
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Attachments — Do not use attachments with the SOMAport that have
not been recommended in this guide as they may cause hazards.
Water and moisture — Do not use the SOMAport near water or
moisture.
Maintenance and Servicing
Cleaning — Unplug the SOMAport from the wall outlet before
cleaning. Do not use liquid or aerosol cleansers. Use a dry cloth to wipe
the outside of the unit.
Servicing — Do not attempt to service the SOMAport yourself as
opening or removing covers may expose you to dangerous voltage or
other hazards and may void the warranty. There are no user-serviceable
parts inside. Refer all servicing to qualified service personnel.
Conditions requiring service — Unplug the SOMAport from the wall
outlet and refer servicing to qualified service personnel under the
following conditions:
The power supply or cord is damaged.
Liquid has been spilled on the SOMAport or it has been exposed
to water.
An object has fallen into the SOMAport.
The SOMAport does not function normally even though you have
adhered to the operating instructions and have made adjustments
to only those controls covered by the operating instructions.
The SOMAport exhibits a distinct change in performance.
Alerts Used in This Guide
WARNING: Where you see this symbol and the WARNING heading,
strictly follow the instructions to avoid personal injury or damage to the
product.
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REGULATORY NOTICES
The SOMAport has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, you can try to correct
the interference by:
Relocating the SOMAport
Increasing the distance between the SOMAport and the device
experiencing the interference
Connecting the equipment to an outlet on a circuit different from
that to which the SOMAport is connected
ATTENTION: Changes or modifications not expressly approved by SOMA
Networks for compliance could void the user's authority to operate the
equipment.
Declaration of Conformity
SOMA Networks, Inc.,
185 BerryStreet, Suite 4600
San Francisco, CA 94107 U.S.A.
[phone]
declares under our sole responsibility that the product
SOMAport
complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
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This chapter provides an introduction to the SOMAport subscriber
terminal. Please read this chapter to familiarize yourself with the features
and operation of the device.
Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
The Internal Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Introduction
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OVERVIEW
The SOMAportTM subscriber terminal provides high-speed Internet
access and telephone service. The SOMAport works like a cell phone, in
that it communicates with your service provider’s network over the air
and does not require a special wire connection or external antenna.
Installation is easy. You simply plug-in the SOMAport and connect it to
your computer using the provided Ethernet or USB cables. The
SOMAport will automatically connect to your service provider and you
can setup your account using a Web browser.
If you are using your SOMAport to provide telephone service, you can
connect ordinary telephones to it.
Internet Access
The SOMAport provides a high-speed, “always on” Internet
connection, which means you can be connected to the Internet and still
use your telephone.The SOMAport is designed to be left on–it should
not be turned off when not in use.
Telephone Service
The telephone service provided by the SOMAport is separate from your
land-line telephone service. The services to which you can subscribe may
differ from traditional land-line services. Consult your wireless service
provider for details.
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THE FRONT PANEL
There are two lights on the front panel that indicate the state of the
SOMAport: status and network.
Status Light
Network Light
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Status Light
The status light indicates whether or not the SOMAport is powered on
and operating normally.
Network Light
The signal strength light indicates if the SOMAport has located a
basestation.
State Description
Off The SOMAport is not receiving power.
Amber The SOMAport is booting and running its internal
diagnostics.
Flashing amber The SOMAport is upgrading its software.
Green The SOMAport is powered and operating normally.
Red An error occurred. The SOMAport is not currently functional.
State Description
Off The SOMAport is not receiving power.
Amber The SOMAport is attempting to locate a basestation.
Flashing amber The SOMAport cannot locate a basestation.
Flashing green The SOMAport has located a basestation and is attempting
to establish a connection.
Green The SOMAport has located a basestation and has
established a connection.
Red An error occurred. The SOMAport is not currently functional.
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THE BACK PANEL
The jacks and ports for connecting other devices to the SOMAport are
on the back panel, as shown below.
Part Description
Ethernet port Use this port with the supplied Ethernet cable
to connect the SOMAport to a computer or
hub. This is the preferred type of Internet
connection.
USB port Use this port with the supplied USB cable to
connect the SOMAport to a computer. This
type of connection is intended for use with
computers that do not have an Ethernet port.
Telephone
jacks
Use these jacks to connect telephones to the SOMAport.
Power jack Use this jack to connect the power supply.
Ethernet Port
USB Port
Power Jack
Telephone Jack (Line 2)
Telephone Jack (Line 1)
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THE INTERNAL ANTENNA
The SOMAport communicates with a cellular tower operated by your
wireless service provider. The SOMAport contains an antenna that
automatically steers itself toward the best signal when you plug in the
SOMAport. It also periodically checks to see if the current antenna
direction is optimal and adjusts automatically if required. So, if you
move the SOMAport without unplugging it, and the antenna direction
is no longer optimal, the SOMAport automatically steers the antenna to
improve performance.
WARNING: While this device is in operation, a separation distance of
at least 20 centimeters (8 inches) must be maintained between the
radiating antenna and any person exposed to the transmitter in order to
meet the FCC RF exposure guidelines. No change to the antenna or
device is permitted. Doing so may result in the installed system exceeding
RF exposure requirements. This device must not be co-located or
operating in conjunction with any other antenna or radio transmitter.
Installers and end users must follow the installation instructions provided
in this guide.
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This chapter explains how to install the SOMAport and activate service.
After following the procedures described in this chapter, your
SOMAport should be fully functional.
Contents
Unpack the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Choose the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power on the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connect Computer Using Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connect Computer Using USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connect Multiple Computers to the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connect Telephones to the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Activate Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing the
SOMAport
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UNPACK THE SOMAPORT
Unpack the SOMAport and make sure you have all the pieces shown
below. Find the SOMAport serial number on the bottom of the unit
and write it down. You may need this number if you call for technical
support.
SOMAport Serial Number:________________________________
SOMAport Setup Guide
SOMAport
SOMAport
USB Drivers CD
SOMAport Quick
Setup Card
Power Supply
USB Cable
Ethernet Cable
(straight-through)
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CHOOSE THE BEST LOCATION
Although the SOMAport’s internal antenna is self-steering, you can
optimize signal reception by following these recommendations when
choosing a location:
Allow at least 46 centimeters (18 inches) of space around the
SOMAport.
If your home or office has multiple floors, place the SOMAport on
one of the upper floors, if possible. Avoid putting it in the
basement.
Place the SOMAport higher up in a room. For example, putting it
on a desk or a shelf will give you a stronger signal than if you place
it on the floor.
Place the SOMAport near a window.
Avoid placing the SOMAport close to certain electronic devices,
such as microwave ovens and computer monitors, as they can
cause interference.
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POWER ON THE SOMAPORT
The SOMAport does not have a power switch. To turn it on, plug it
into a power outlet. To turn it off, unplug it.


 To power on the SOMAport
1Insert the connector on the power supply cord into the power jack on the
back of the SOMAport.
2Insert the socket end of the power cord into the power supply’s receptacle.
3Insert the plug end of the power cord into a three-prong grounded power
outlet.
The light on the power supply turns on when it is receiving power.
The SOMAport takes up to five minutes to start, acquire a signal, and connect
to the network. Wait for the network light on the front panel to turn green before
you attempt to use the SOMAport.
NOTE: If you ever need to disconnect the SOMAport, unplug the power cord
from the wall power outlet first and then unplug the connector from the back
of the SOMAport.
WARNING: Use only the power supply and power cord that come with
the SOMAport. Using another power supply may damage your
equipment and might cause shock or electrocution.
Grounded Power Outlet
Power Supply
Power Light
Power Jack
Power Cord
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CONNECT COMPUTER USING ETHERNET
If your computer has an Ethernet port, use the supplied Ethernet cable
to connect your computer to the SOMAport.
If your computer does not have an Ethernet port, use the USB cable
instead. See “Connect Computer Using USB” on page 20 for more
information.


 To connect a computer via Ethernet
1Insert one end of the supplied Ethernet cable into the Ethernet port on the
back of the SOMAport.
2Insert the other end of the cable into the Ethernet port on your computer.
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CONNECT COMPUTER USING USB
If your computer does not have an Ethernet port and it is running
Windows 98SE, ME, 2000, or XP, you can use the supplied USB cable
to connector your computer to the SOMAport.
NOTE: Ethernet is the preferred type of connection. The USB connection
should only be used in computers that do not support Ethernet.


 To connect a computer via USB
1Insert the SOMAport USB Drivers CD into the CD-ROM drive on the
computer.
2Plug the square connector on the USB cable into the USB port on the back
of the SOMAport.
3Plug the flat connector into the USB port on your computer.
A hardware wizard window opens.
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