Elavon Verifone Evolution Series User manual

Cash Advance Application |page 1
QUICK REFERENCE GUIDE
Cash Advance Application
Verifone®Evolution
Series
© 2016 Elavon Inc. Elavon is a registered trademark in the United States and other countries. Apple Pay is a
trademark of Apple Inc. This document is prepared by Elavon as a service for its customers. The information
presented is general in nature and may not apply to your specific situation. CAV-QRG-1398-US-REV-0816

Cash Advance Application |page 2
CASH ADVANCE/MANUAL CASH DISBURSEMENT TRANSACTIONS
REQUIREMENTS
Request personal identification from the cardholder. The identification
must be an official government-issued document, for example, a pass-
port, driver’s license or identification document, that bears the following:
•The cardholder’s signature; or
•The cardholder’s photograph; or
•The cardholder’s signature and photograph; and
•If an expiration date is indicated on the document, that document
must not be expired

Cash Advance Application |page 3
PROCESS TRANSACTION
Verify ALL of the following information:
•Compare the signature on the
transaction receipt with the
signature on the card and
identification presented
•Compare the cardholder
identification photograph to the
individual presenting the card
•Compare the first four digits of
the embossed or printed account
# to the four digits printed above
or below the account #*
If any of the information provided does
not match, call in a “CODE 10”.
(See CODE 10 SECURITY ALERT for more
information.)
Enter all of the following on the Cash
Advance Transaction Receipt, in the
space provided:
•Description of the identification
•Identification #
•Identification expiration date
•Cardholder name
•Cardholder address
•The four digits printed above or
below the account #*
*Eective October 15, 2016 comparing and noting the four printed digits are optional since cards
in market will no longer be required to display these digits.

Cash Advance Application |page 4
NOTES:
•Visa restricts acceptance of the
following payment form factors:
•Mobile Payment Device
•Visa Micro Tag
•Visa TravelMoney Card that
does not bear the Visa Brand
Mark
•If a Visa Mini Card is presented,
request the corresponding full-
sized Visa Card to complete the
transaction
•Cash Advance maximum may be
established of no less than $5,000
per day, per cardholder. Please
note Visa products (not including
pre-paid) allow a Cash Advance
maximum of no less than $500 per
withdrawal, per cardholder, with no
limits on the number of transactions
processed each day.
•Cash Advance Transaction Receipt
must inform the cardholder that
the issuer may assess a Cash
Advance fee or setup charge
•The final transaction processed
must be the same value as the cash
dispensed to the cardholder. A sur-
charge or fee may not be added to
the transaction amount except for:
•Taxes or other charges imposed
by local law

Cash Advance Application |page 5
•Commissions or fees on the
sale of travelers cheques or
foreign currency
•It is recommended that all manual
cash disbursements be processed
through an account-number-verifying
terminal by dipping the chip or
swiping the magnetic stripe. Manu-
ally keying a cash disbursement
transaction is not recommended
as a best practice. Each branch
location should assess the risk
involved with the disbursement to
determine whether manual entry
would be acceptable.
CODE 10 SECURITY ALERT
If you are suspicious of a Card
Transaction, contact your Voice
Authorization Center and request a
“Code 10” authorization. Using the
term “Code 10” allows you to call
the Voice Authorization Center to
question the transaction without
alerting the cardholder.
To request a “Code 10” Authorization
for a Visa or MasterCard Transaction,
call the telephone # on your Voice
Authorization sticker (located on the
terminal).

Cash Advance Application |page 6
TIPS FOR PROCESSING
•ENTER or YES
•BACKSPACE
•CANCEL or NO
•To scroll through the menu, press
MORE
•Press 3multiple times until the paper
advances to desired length
The following prompts may appear depending
on terminal setup, card type, and/or entry
method.
Clerk ID Prompt:
• Input Clerk ID and press ENTER
Invoice Prompt:
• Input Invoice # and press ENTER
Language Prompt:
• If prompted, select language
Purchasing, Business, or Commercial
Card Prompts:
•Input Customer # and press ENTER
•Input Tax Amount and press ENTER

Cash Advance Application |page 7
Optional Validation Prompts:
•Input 4-digits pre-printed above
or below the card account number
and press ENTER
•Input ID# and press ENTER
•Input ID expiration date and press
ENTER
SALE
•Select CASH ADVANCE
•Input amount and press ENTER
•If prompted, select YES to confirm
amount or NO to cancel transaction
•If NO is selected, press CANCEL
to end transaction
•Swipe, insert, or tap card
•If prompted, press ENTER to
confirm card # on display
(The transaction processes and a Merchant
copy of the receipt prints)
•If prompted, cardholder removes
card
•Select YES to print Customer
receipt copy

Cash Advance Application |page 8
MANUAL SALE
•
Select CASH ADVANCE
•
Input amount and press ENTER
•
If prompted, select YES to confirm
amount or NO to cancel transaction
•
If NO is selected, press CANCEL
to end transaction
•
Manually input account # and
press ENTER
•
Input expiration date and press ENTER
•
Select YES or NO to indicate card
presence
•
If prompted, imprint card and press
ENTER
•
If prompted, input V-Code and
press ENTER
•
If V-Code entry is bypassed, select
NO if V-Code is not present
OR
•
X READ if V-Code is present but
cannot be read
•
If prompted, input Street Address
and press ENTER
•
If prompted, input Zip Code and
press ENTER
(The transaction processes and a Merchant
copy of the receipt prints)
•
Select YES to print Customer
receipt copy

Cash Advance Application |page 9
MANUAL SALE
NOTES:
•
Un-embossed card cannot be
processed manually
•
It is recommended that all manual
cash disbursements be processed
through an account-number-verify-
ing terminal by dipping the chip or
swiping the magnetic stripe. Man-
ually keying a cash disbursement
transaction is not recommended
as a best practice. Each branch
location should assess the risk
involved with the disbursement to
determine whether manual entry
would be acceptable.

Cash Advance Application |page 10
VOID
•
Select VOID
•
If prompted, input password and
press ENTER
•
Select YES to void last transaction
or NO to void a different transaction
•
If YES is selected, proceed to
next step
•
Select YES if desired transaction
is displayed, select NEXT to
review other transactions, or
select NO to exit Void menu
•
If NO is selected, proceed to
next step
•
Select INV# or ACCT# to
search transactions
•
Input Invoice # or last 4 digits
of Account # and press ENTER
•
Select YES if desired transaction
is displayed, select NEXT to
review other transactions, or
select NO to exit Void menu
(The transaction processes and a Merchant
copy of the receipt prints)
•
Select YES to print Customer
receipt copy

Cash Advance Application |page 11
FORCE
•
Select FORCE
•
Input amount and press ENTER
•
If prompted, select YES to confirm
amount or NO to cancel transaction
•If NO is selected, press CANCEL
to end transaction
•
Swipe, insert, or tap card, or
manually input account number
and press ENTER
•
If prompted, select YES to confirm
card # on display or NO to cancel
transaction
•
If prompted, input expiration date
and press ENTER
•
If prompted, select SALE or PHONE
•
If prompted, imprint card and press
ENTER
•
Input approval code and press
ENTER
(The transaction processes and a Merchant
copy of the receipt prints)
•
If prompted, cardholder removes
card
•
Select YES to print Customer
receipt copy

Cash Advance Application |page 12
REPRINT
•
Press REPRINT
•
Select LAST or ANY
•
If LAST is selected:
•The last receipt prints
•
If ANY is selected:
•Input Invoice # and press ENTER
•Requested Merchant receipt
copy prints
•
Select YES to print Customer
receipt copy
REPORTS
•
Press REPORTS
•
Select from displayed reports or
press MORE until option appears
•
Select the desired report
•
If displayed, respond to additional
prompts
•
Selected report will print

Cash Advance Application |page 13
SETTLEMENT
•
Select SETTLEMENT
•
If prompted, input password and
press ENTER
•
Totals will display and/or print
•
Confirm totals and press ENTER
•
The Settlement processes and the
Settlement Report prints