Sonnet Echo 11 Thunderbolt 3 Dock User manual

1 – Power Indicator
This lights blue when the Echo
11 dock is powered.
2 – Thunderbolt 3 Connection
Indicator
This lights green when the
computer connected to the dock
is powered on, and turns off
when the computer is sleeping
or disconnected. Note that if the
dock is connected to another
Thunderbolt device instead of
directly to the computer, other
Thunderbolt devices connected
between the computer and dock
must also be powered on before
this indicator will light.
7 – USB 3.0 Ports
Connect USB devices to these
ports.
8 – Gigabit Ethernet Port
Plug in a Cat 5 or Cat 6
unshielded twisted pair (UTP)
cable with RJ45 connectors. The
left (green) LED lights up to
indicate a 1000BASE-T (Gigabit)
Ethernet link, while the right
(yellow) LED flashes to indicate
activ it y.
3 – SD™Card Slot
This slot supports SD, SDHC™,
and SDXC™memory cards. Insert
cards label-side up.
4 – USB 3.0 Charging Port
Connect a USB device to this
port. You may charge iOS®
devices (and other devices that
charge via USB) connected to this
port, even when your computer
is off or disconnected.
9 – Thunderbolt 3 Peripheral Port
Connect a Thunderbolt or USB
peripheral device to this port.
10 – Thunderbolt 3 Charging Port
Connect your computer to
this port using the included
Thunderbolt 3 (40Gbps) cable. If
your laptop/notebook computer
supports charging through a
Thunderbolt 3 port*, this port
can deliver up to 87W of power
for charging.
5 – USB 3.0 Port
Connect a USB device to this
port.
6 – Combo Audio Jack
Connect headphones or a
headset, or powered speakers.
Note that you may need to
enable or disable this jack’s
functionality through macOS
System Preferences or the
Windows Control Panel*.
11 – HDMI®2.0 Port
Connect a monitor with HDMI
input to this port.
12 – DC20V Socket
Connect the included DC power
adapter between this socket and
the included power cord.
* See reverse side for details.
Quick Start Guide
for Echo™11 Thunderbolt™3 Dock
You Should Have
The following items should be included in your product package:
• Sonnet Echo 11 Thunderbolt 3 Dock
• Power adapter
• Power cord
• Thunderbolt 3 (40Gbps) cable
• Quick Start Guide
Mac® Compatibility
• Mac with Thunderbolt 3 ports
• Mac with Thunderbolt or Thunderbolt 2 ports when used with the
Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter plus a
Thunderbolt cable (both sold separately)
• macOS®10.12.6+
Windows® Compatibility
• Windows computer with a Thunderbolt 3 port
• Windows 10 (64-bit Edition Version 1809 or greater)
Preparing to Use the Dock With a Mac® Computer
The standard drivers required to support the Echo 11 dock are installed
as part of macOS®10.12.6 and later; there are no preparation steps.
Preparing to Use the Dock With a Windows Computer
Windows computers require the latest BIOS and Thunderbolt drivers
to support this product. Check with your computer manufacturer for
update information.
The first time you connect the Echo 11 Thunderbolt 3 dock to your
computer, an Approve New Thunderbolt™Devices window will appear.
From the drop-down menu select Always Connect, and then click OK.
Support Note: This document was up to date at the time of
printing. However, changes to the hardware or software may
have occurred since then. Please check the Sonnet Web site for the
latest documentation.
1. Go to www.sonnettech.com/support/kb/kb.php
2. Click the Thunderbolt link.
3. Locate and click Echo 11 link, and then click the Manual link.
4. Click the Echo 11 Thunderbolt 3 Dock Quick Start Guide [English]
link, and then check the Document Version information. If the
version listed is later than this document (revision C), click the
Download Now button for the latest version.

©2019 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, and Echo are trademarks of Sonnet Technologies, Inc. iOS, Mac, the Mac logo, MacBook Air, MacBook Pro, and macOS are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt 3 and the
Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without notice. QS-ECHO-DK11-T3-E-C-081919
Contacting Customer Service
The Sonnet Web site located at www.sonnettech.com has
the most current support information and technical updates.
Before contacting Customer Service, please check our Web
site for the latest updates and online support files, and check
this Quick Start Guide for helpful information.
Email support requests generally receive the fastest responses,
and are usually processed within a 24-hour period during
normal business hours, excluding holidays. When you
contact Customer Service, have the following information
available so the customer service staff can better assist you:
• Product name
• Date and place of purchase
• Computer model
• OS version
• A System Report (macOS), or a Microsoft System
Information MSINFO32 (Windows) report (Windows),
along with a description of the issue(s) you are
encountering with your device
If further assistance is needed, please contact us at:
USA, Canada, or Mexico Customers
Please contact Sonnet Customer Service at:
E-mail: [e-mail]
Tel: [phone]
(Monday–Friday, 9 a.m.–5 p.m. Pacific Time)
For Customers Outside North America
For support on this product, contact your reseller or local
distributor.
Visit Our Web Site
For the most current product information and online
support files, visit the Sonnet Web site at:
www.sonnettech.com/support/. Register your product online
at https://registration.sonnettech.com to be informed of
future upgrades and product releases.
Gigabit Ethernet Port Configuration Information
With the Echo 11 connected to your computer and network
infrastructure, configure the dock’s network settings.
Mac Users: Use System Preferences’ Network preferences
panel. The dock’s Ethernet port will be identified as
Thunderbolt Ethernet Slot x.
Windows Users: Use Windows Device Manager, Network
Adapters category. The dock’s Ethernet port will be
identified as Intel i210 Gigabit Network Connection.
TIPS, GENERAL INFORMATION, KNOWN ISSUES
Hot Plugging the Echo 11 Dock
You may connect and disconnect the dock while the
computer while it is on. If you have anything connected
to the dock, such as storage devices, cameras, etc., or a
card inserted into the SD slot, follow proper procedures for
disconnecting those devices before unplugging the dock
from the computer.
Not All Computers’ Thunderbolt 3 Performance is Equal
While the Echo 11 Dock features a 40Gbps Thunderbolt 3
interface, some computers equipped with Thunderbolt 3 use
an x2 (2 lane) implementation of Thunderbolt 3 that limits
PCIe performance to 20Gbps (up to 1,400 MB/s).
Not All Thunderbolt 3 Cables Deliver Full Data Transfer
Speeds and Power Delivery
Full data transfer speed and power delivery capabilities
from the Echo 11 dock require the use of the included
Thunderbolt 3 (40Gbps) cable (which also supports up
to 100W power delivery), or a comparable Thunderbolt 3
(40Gbps) cable. When shopping for a Thunderbolt 3 cable,
please be aware that some cables support only lower data
transfer speeds (20Gbps) and/or power delivery capabilities
(60W). While compatible with the dock, these cables may
limit the dock’s performance and power delivery capabilities.
FCC Compliance
Echo 11 complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: This device may
not cause harmful interference, AND this device must accept
any interference received, including interference that may
cause undesired operation.
Using the Echo 11 Dock to Charge Your
Notebook or Laptop Computer
Apple®MacBook Air®and MacBook Pro®computers with
Thunderbolt 3 ports, and many PC laptops with Thunderbolt
3 ports, may be charged via the Echo 11 dock’s Thunderbolt 3
charging port (Power Delivery Charging). However, some
PC laptops will not accept charging from a Thunderbolt
peripheral. If no mention of Power Delivery is made in
your PC laptop computer’s users guide, check with the
manufacturer to determine whether the feature is supported.
Important Note for Mac Users
In order for this product to support full iOS®device charging
capabilities in systems running macOS, and to provide
the power required to operate the Apple SuperDrive and
bus-powered peripherals plugged into the Apple wired USB
keyboard, you must download and install a Sonnet software.
This driver also installs a “menulet” that enables you to eject
all storage volumes attached to the dock at once.
Go to www.sonnettech.com/support/kb/kb.php and then
click the Thunderbolt link. Click the Echo 11 link, and
then click the Driver link. Download and install the Echo
Thunderbolt 2 and Thunderbolt 3 Dock Installer.
Enabling the Combo Audio Jack—macOS
1. From the Apple menu, select System Preferences.
2. In the System Preferences window, click Sound.
3. In the Sound preference window, click the Output tab,
and then select USB Advanced Audio Device. Click the
Input tab, and then select USB Advanced Audio Device.
Enabling the Combo Audio Jack—Windows
1. Open Control Panel and then select the Hardware and
Sound icon.
2. Click Sound > Manage audio devices, and then select
USB Audio Device.