Sony CLIE PEG-NZ90 Instruction Manual

© 2003 Sony Corporation
4-670-646-11 (1)
Personal Entertainment Organizer
PEG-NZ90
Trouble-
shooting
Q&A
My CLIÉ handheld is not
working properly
About CLIE Launcher
I cannot perform a HotSync®
operation
Error messages
I cannot enter data properly
How to operate basic applications
(PIM)
I cannot beam data
I cannot use a “Memory Stick”
media
I cannot transfer data
Peripheral devices are not
recognized
I cannot play music
(Audio Player)
About Sound Utility/Sound
Converter 2
About movies
I cannot use e-mail (CLIE Mail)
I cannot make a backup
I cannot connect to the
Internet
I forgot my password
I cannot exchange data using the
Bluetooth™ function

2
Frequently Asked Questions
Tips
• Many of the problems mentioned here can be solved by resetting your CLIÉ™ handheld.
bFor details on how to reset, refer to “Basic operations of your Sony CLIÉ™ handheld:
Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”
•The“CLIÉ Appication Manual” is installed on your computer when you install the Palm™
Desktop for CLIÉ software.
Why can’t I turn on my CLIÉ handheld?
• Is the HOLD switch of your CLIÉ handheld on?
Your CLIÉ handheld does not operate when the HOLD switch is on. Make
sure you turn it off.
• Has the battery of your CLIÉ handheld run out?
Place your CLIÉ handheld in the cradle connected to the AC adapter and
turn on your CLIÉ handheld after you charge it for a few minutes. If it turns
on, continue charging it for approximately four hours and then perform a
soft reset.
Why isn’t my CLIÉ handheld responding?
Is the HOLD switch of your CLIÉ handheld on?
Your CLIÉ handheld does not operate when the HOLD switch is on. Make
sure you turn it off.
Why can’t I perform a HotSync®operation?
Check the following:
• Your CLIÉ handheld is placed in the cradle properly.
• The USB cable of the cradle is directly connected to a computer’s USB port.
Do not use a USB hub.
• The Palm™ Desktop for CLIÉ software is installed on your computer.
• If you are using Windows 2000 Professional or Windows XP*, log in as an
“Administrator.”
* In this manual, Windows XP Home Edition and Windows XP Professional
are referred to as Windows XP.

3
Why can’t I perform a HotSync®operation?
•IstheHotSync
icon displayed in the task tray in the bottom right-hand
corner of your computer screen?
If not, select the Start menu, Programs (All Programs in Windows XP),
Sony handheld, and HotSync Manager to start the HotSync Manager.
•IstheLocal USB check box in the menu (displayed by clicking the
HotSync icon selected?
• Is the USB port active?
Why isn’t the “Memory Stick” media recognized?
• Eject the “Memory Stick” media and try inserting it again.
• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a
cotton pad.
• You cannot use a “Memory Stick” media that is formatted in a device other
than your CLIÉ handheld. Please format it using your CLIÉ handheld.
• When the battery of your CLIÉ handheld is running low, data on “Memory
Stick” media may not be displayed. Recharge the battery of your CLIÉ
handheld.
Why isn’t the peripheral device or network card
recognized?
• After turning off your CLIÉ handheld, remove the peripheral device or the
network card and reconnect it.
• For the latest information on peripheral devices and network cards
supported by your CLIÉ handheld, refer to the website below and select your
model.
http://www.sony.com/peg/support/
Playing music: Why can’t I play MP3 files?
• Check that the MP3 files are copied in the folder “PALM/Programs/
MSAUDIO” on the “Memory Stick” media.
• Check that the file format is supported by your CLIÉ handheld.
bFor details on file formats supported by your CLIÉ handheld, refer to “Audio
Player” in the “CLIÉ Application Manual” installed on your computer.
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

4
If your problem still persists, then proceed to the next page.
Playing music: Why doesn’t SonicStage 1.5 recognize the
CLIÉ handheld even when it is placed in the cradle?
• Set to the music transfer mode.
bFor details, refer to “Audio Player” in the “CLIÉ Application Manual” installed
on your computer.
• Disconnect your CLIÉ handheld from the cradle, and place it in the cradle
again. If the problem still persists, restart the computer.
Why can’t I connect to the Internet?
• Follow the steps mentioned in “Customizing your Sony CLIÉ™ handheld
(Preferences): Changing the Network preferences” in the “Handbook” and
check that the settings of Network Preferences are proper.
• Check that the connection between your CLIÉ handheld and network card
is proper.
• “NetFront” may not be able to display certain websites designed for your
computer’s browser software.
bFor details, refer to the “CLIÉ Application Manual” installed on your computer.
Why can’t I connect to the Internet using a Wireless LAN
card?
• Check that the Wireless LAN card is recognized properly by your CLIÉ
handheld.
• Check that the correct settings are made under Network Preferences on
your CLIÉ handheld.
• Check that the correct network settings are made for the target device
(access point).
bFor details, refer to the manual of each network card or target device.
Why can’t I send or receive e-mails?
• Follow the steps mentioned in “CLIE Mail” in the “CLIÉ Applications
Manual” installed on your computer. Check that the settings of mail server,
user name, and password are correct.
• If you cannot send an e-mail message, check the destination e-mail address.

5
Contents of Troubleshooting
Symptoms Page
My CLIÉ handheld is not working properly
I cannot turn on my CLIÉ handheld Page 13
I cannot see anything on the screen although the LED is on Page 13
My CLIÉ handheld is not responding Page 13
My CLIÉ handheld keeps turning itself off Page 14
My CLIÉ handheld is not making any sounds Page 14
The backlight does not turn on when I adjust the brightness
level
Page 15
I can’t read the screen properly Page 15
Software or Applications do not operate properly after I
perform a soft reset
Page 15
I cannot use the Jog Dial™ navigator Page 15
About CLIE Launcher
I cannot drag and drop in CLIE Launcher Page 16
I cannot start CLIE Launcher Page 16
The applications on a “Memory Stick” media are not displayed Page 16
Do the CLIE Launcher groups and the categories of Palm
OS®standard screen differ?
Page 17
I cannot perform a HotSync®operation
Performing initial checks Page 17
I cannot start a HotSync®operation when pressing the
HotSync button of the cradle
Page 19
I cannot stop a HotSync®operation Page 19
It takes a long time to complete a HotSync®operation Page 19
Data cannot be synchronized with some applications during a
HotSync®operation
Page 19
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

6
Contents of Troubleshooting (continued)
Symptoms Page
I cannot back up certain types of data with a HotSync®
operation
Page 20
The Palm™ Desktop for CLIÉ software does not start or
cannot be selected from the menu
Page 21
The HotSync Manager does not start (the HotSync
icon
is not displayed in the bottom right-hand corner of your
computer screen)
Page 21
Mail software on computer starts automatically when starting
a HotSync®operation
Page 21
I cannot perform a HotSync®operation via a modem Page 21
I cannot perform an IR HotSync®operation Page 23
If you still cannot perform a HotSync®operation Page 24
Error messages
An error message is displayed repeatedly Page 26
The error message “Invalid process” is displayed when
starting an application
Page 26
The error message for insufficient memory is displayed Page 26
The HotSync®operation does not start and a message is
displayed on the screen
Page 27
An error message saying there is insufficient memory appears
while receiving data using the IR port
Page 27
I cannot enter data properly
My CLIÉ handheld activates a wrong feature when I tap a
button or screen icon
Page 28
I cannot display the menu by tapping the menu icon Page 28
My CLIÉ handheld does not recognize handwritten characters Page 28

7
How to operate basic applications (PIM)
My CLIÉ handheld does not display the correct date when I
tap the Today button
Page 29
I cannot find the data I created when opening it in the
application
Page 29
I cannot re-order memos in a list Page 29
An event created in the “Date Book” application cannot be
listed in the week view
Page 30
I cannot transfer a vCard data created with the “Address”
application on my CLIÉ handheld
Page 30
I cannot beam data
Performing initial checks Page 30
The error message is displayed for insufficient memory when
I receive data by beaming
Page 31
I cannot exchange data using the Bluetooth™ function Page 31
I forgot my password
I forgot my password and my CLIÉ handheld is locked Page 32
I forgot my password and my CLIÉ handheld is not locked Page 32
I cannot use a “Memory Stick” media
I cannot copy/move data between a “Memory Stick” media
and my CLIÉ handheld
Page 33
The message “Please insert the Memory Stick media” is
displayed when a “Memory Stick” media is inserted into the
“Memory Stick” slot
Page 33
I cannot start applications on a “Memory Stick” media Page 33
My CLIÉ handheld cannot read data on a “Memory Stick”
media
Page 34
My CLIÉ handheld does not recognize a “Memory Stick”
media or an error occurs
Page 34
Symptoms Page
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

8
Contents of Troubleshooting (continued)
Symptoms Page
I cannot make a backup
I cannot make a backup of certain data on my computer with
a HotSync®operation
Page 35
I cannot transfer data
I cannot transfer image files or movie files from my computer
to my CLIÉ handheld
Page 35
Peripheral devices are not recognized Page 36
I cannot play music (Audio Player)
Playing music
There is no sound Page 36
The sound is too low Page 36
The sound is noisy Page 36
I cannot play music while other applications are running Page 37
The sound becomes distorted Page 37
The sound is coming from only one side Page 37
The names of music files on a “Memory Stick” media are not
displayed when I start the Audio Player application
Page 37
I cannot play the music once I have reached the limit of
playback
Page 37
MP3 files cannot be read or played Page 38
The next track cannot be found Page 38
The sound stops suddenly Page 38
My CLIÉ handheld does not respond to a remote control
operation
Page 38
Connecting to the computer
SonicStage 1.5 does not recognize my CLIÉ handheld even
when it is placed in the cradle
Page 39

9
The connection suddenly gets cut Page 39
The number of songs that can be checked out is not enough
(the time to record is not enough)
Page 39
After I connect to the computer, the drive is recognized but
the contents cannot be found
Page 40
Operation during connection becomes unstable Page 40
The error message “Unsafe Removal of Device” is suddenly
displayed on your computer screen
Page 40
Other problems
The CLIÉ handheld does not make any sound Page 41
A “Memory Stick” media cannot be inserted Page 41
A “Memory Stick” media that is used with other devices
cannot be used with my CLIÉ handheld
Page 41
I cannot operate my CLIÉ handheld for a while after a
“Memory Stick” is inserted into the slot
Page 41
About Sound Utility/Sound Converter 2
I cannot transfer audio data to my CLIÉ handheld Page 42
About movies
I cannot use some features with MPEG Movie format files Page 43
I cannot change a title in Movie Player format files Page 43
I cannot connect to the Internet
I cannot connect to the Internet Page 44
I cannot connect to the Internet using a Wireless LAN card Page 44
The message “Modem cannot be found” is displayed Page 44
The message “Incorrect setting” or “Certification is invalid”
is displayed
Page 44
I cannot connect to the Internet after restoring data using the
“Memory Stick Backup” application
Page 44
Symptoms Page
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

10
If you are unable to find out what is wrong or you
cannot find the solution, proceed to the next page.
The contents of websites cannot be displayed
(NetFront)
Images are not displayed Page 45
All or some website contents are not displayed Page 45
Internet connection takes too much time to download the
contents of websites
Page 45
I cannot access a certain website Page 46
I cannot use e-mail (CLIE Mail)
I cannot send or receive e-mail messages
I cannot send mails Page 47
I cannot receive mails Page 47
The message “Account is invalid” or “Incorrect password” is
displayed
Page 48
I cannot synchronize data between “CLIE Mail” and e-
mail software, such as “Outlook Express,” on your
computer
Page 48
Other problems
I receive mails from Mailer Daemon Page 49
I cannot synchronize mail data with the e-mail software on my
computer
Page 49
Symptoms Page