Sony Walkman NWZ-S739F Operating instructions

NWZ-S636F / S638F / S639F / S736F / S738F / S739F [U] 4-112-658-11(1)
©2008 Sony Corporation Printed in Malaysia 4-112-658-11 (1)
Try the following steps to resolve the issue.
1Find the symptoms of the issue in the following
troubleshooting tables, and try any corrective actions
listed.
For details on how to operate, see “Operation Guide (PDF file).”
2Connect the player to your computer to charge the
battery.
You may be able to resolve some issues by charging the battery.
3Press the RESET button with a
small pin, etc.
If you press the RESET button while operating
the player, stored data and settings on the
player may be deleted.
4Check the information about the issue in the Help
of each software.
5Look for information about the issue on the
support Web site.
For customers in the USA, visit:
http://www.sony.com/walkmansupport
6If the approaches listed above fail to resolve the
issue, consult your nearest Sony dealer.
Operation Page numbers in parentheses refer to pages of “Operation Guide (PDF).”
Symptom Cause/Remedy
There is no sound. e volume level is set to zero.
Turn the volume up (page 11).
e headphone plug is not connected properly.
Connect the headphone plug properly (page 11).
e headphone plug is dirty.
Clean the headphone plug with a so dry cloth.
No songs or videos are stored on the player.
Follow the instructions in the displayed message, and
transfer songs or videos from the computer.
No data is played. e battery is consumed.
Charge the battery fully (page 23).
If the player does not react, even aer charging the
battery, press the RESET button to reset the player (
page 132).
No data is stored on the player.
Follow the instructions in the displayed message, and
transfer data from the computer.
Transferred les are not in a playable format. For details, see
“Supported le format” of “Specications” (page 159).

Songs or videos may not be played back, depending on the le
format (page 159).
Photos may not be displayed, depending on the le size
or the le format (page 159).
You are placing audio MP4 les in a video folder by dragging
and dropping.
Place them in the “MUSIC” folder by dragging and
dropping.
e playback limitation period of the song has expired due
to subscription conditions, etc.
Songs with an expired playback limitation period cannot
be played back. Update them using the soware used for
transferring.

Aer dragging and dropping in Windows Explorer, data
hierarchy levels do not correspond to the player (page 27).
Transferred data is
not displayed in its
list.

e maximum number of les that can be displayed is reached.
e maximum number of les is 1,000 les for videos, 10,000
les for photos, and 10,000 les for podcast episodes. Also, the
maximum number of folders is 1,000 folders for photos in the
photo folder list , and 1,000 folders in the podcast channel list.
Delete unnecessary data.
Data was placed in the wrong location by dragging and
dropping.
Place the data in the correct place by dragging and
dropping (page 27).
Available capacity is insucient.
Delete unnecessary data to increase free space on the
player.
Aer dragging and dropping in Windows Explorer, data
hierarchy levels do not correspond to the player (page
27).
When “All Songs” or
“Album” is selected,
all the songs will
appear, but some
songs will not appear
when “Folder” is
selected.
e audio les are not in folders under the “MUSIC” folder.
Place them in folders under the “MUSIC” folder by
dragging and dropping.
Songs are played back
within a limited playback
range only, such as
within one album.
“Playback Range” (page 54) is set to “Selected Range.”
Change the playback range setting.
Data cannot be
deleted on the player.
You cannot delete songs or photos on the player.

Delete them using the soware you used to transfer the data,
or Windows Explorer.
Symptom Cause/Remedy
Noise is generated. Noise Canceling (NWZ-S736F/S738F/S739F only) is set in a
quiet place.
Noise tends to be more noticeable in a quiet place or
depending on the noise type. Release Noise Canceling
(page 103). Furthermore, the supplied headphones are
designed for fairly high sensitivity to maximize the
eectiveness of Noise Canceling in noisy places such as
outside or in a train. For this, you may hear white noise in
a quiet place even if you release Noise Canceling.

A device emitting radio signals, such as a mobile phone is being
used near the player.
When using devices such as mobile phones, keep them
away from the player.
Music data imported from CDs, etc., is damaged.
Delete the data, then import and transfer it again. When
importing data to your computer, close any other
applications to avoid data damage.
Transferred les are not in a playable format. For details, see
“Supported le format” of “Specications” (page 159).
Some songs may not be played back, depending on
certain le specications.
Noise Canceling
function (NWZ-
S736F/S738F/S739F
only) is not effective.
e NOISE CANCELING switch is set to the o position.
Slide the NOISE CANCELING switch in the direction of
the arrow .
You are using headphones other than the supplied ones.
Use the supplied headphones.

e supplied headphones are not being used properly.
Change the size of the earbuds or adjust the earbud
position to t your ears snugly and comfortably (page
8). If you change the size of earbuds, turn to install them
rmly on the headphones to prevent from detaching and
remaining in your ears.
e player is used in a quiet place.
e Noise Canceling function may not be eective in a
quiet place or depending on the type of noise.
“VPT(Surround)”
setting or “Clear Stereo”
function is not effective.

When outputting to external audio speakers using the optional
cradle, “VPT(Surround)” settings and the “Clear Stereo” function
may not be eective because the player is designed for compatible
headphones only. is is not a malfunction .
Cannot see the video,
but can hear it.
e le is a .3gp le. (.3gp only supports audio.)
e video is not in a video folder.
Place the video in a video folder by dragging and
dropping.
Buttons do not work. e HOLD switch is set to the HOLD position.
Slide the HOLD switch to the opposite position (page
12).
e player contains moisture condensation.
Wait a few hours to let the player dry.
e remaining battery power is low or insucient.

Charge the battery by connecting the player to a running
computer (page 23).
If you charge the battery and nothing changes, press the
RESET button to reset the player (page 132).
While “Connecting” or “Connected USB (MTP)” is being
displayed, you cannot operate the player.
Disconnect the USB connection, then operate the player.
Playback does not
stop.
With this player, there is no dierence between stopping and
pausing. When you press the button, appears and
playback pauses/stops.
The player does not
work.
e remaining battery power is insucient.

Charge the battery by connecting the player to a running
computer (page 23).
If you charge the battery and nothing changes, press the
RESET button to reset the player (page 132).
Transferred data
cannot be found.
e built-in ash memory of the player was formatted using
Windows Explorer.
Format the built-in ash memory on the player (page
123).
e supplied USB cable was disconnected from the player
while data was being transferred.
Transfer usable les back to your computer and format
the built-in ash memory on the player (page 123).
Aer dragging and dropping in Windows Explorer, data
hierarchy levels do not correspond to the player (page
27).
Transferred les are not in a playable format. For details, see
“Supported le format” of “Specications” (page 159).

Songs or videos may not be played back, depending on the le
format (page 159).

Photos may not be displayed, depending on the le size or the le
format (page 159).
Troubleshooting
NWZ-S636F / S638F / S639F / S736F / S738F / S739F
See reverse side. 
Symptom Cause/Remedy
The volume is not
loud enough.
“AVLS (Volume Limit)” is enabled.
Disable “AVLS (Volume Limit)” (page 109).
There is no sound
from the right channel
of the headphones.
Or the right channel
sound is heard from both
sides of the headphones.
e headphone plug is not fully inserted.
If the headphones are not connected correctly, sound will
not be output properly. Insert the headphone plug into
the jack until it clicks (page 11).
Playback has stopped
suddenly.
e remaining battery power is insucient.

Charge the battery by connecting the player to a running
computer (page 23).
e songs or video les that cannot be played are played.
Play back the other song or video les.
Thumbnails are not
displayed.

Songs do not have cover art information whose le format is
supported by the player.
umbnails are displayed only when songs have cover art
information whose le format is supported by the player.
Transfer again using the bundled Windows Media Player
11, or another transfer capable soware.
umbnail name does not match its video, or the video is
not in the correct location.
Place a JPEG le of the same name as the video into the
folder under the “VIDEO” folder.
If the photos do not have thumbnails that are complied with
Exif le format, the thumbnails cannot be displayed.
Retransfer the photos using bundled Media Manager for
WALKMAN.
Cover art is not
displayed.
Cover art information is not included with the data.
e cover art only appears if the cover art information is
included.
You can set cover art using the bundled Windows Media
Player 11, or another transfer capable soware for setting
cover art. For details on operation, refer to the Help or
maker of the soware.
Some cover art is not displayed, depending on its le format.
The player cannot
format.
e remaining battery is low or insucient.

Charge the battery by connecting the player to a running
computer (page 23).
The player’s power
was inadvertently
turned off, and then
on again.
If a malfunction occurs, the player turns o, and then on
again automatically.
The player does not
work properly.
e computer is started or restarted while the player is
connected to it.
Reset the player by pressing the RESET button of the
player. Disconnect the player when you start or restart the
computer.
Display
Symptom Cause/Remedy
is displayed
instead of on the
Home menu.
e icon has been changed because the player was accessed
to an online service (available only in the U.S.A.).
To restore , format the player (page 123).
“” appears for a
title.
Characters that cannot appear on the player are included in
the title.
Rename the title with appropriate characters using the
soware you used to transfer or Windows Explorer.
“Unknown” is
displayed for an album
or artist name, etc.
e data has no data information, such as an album or artist
name, etc.
Garbled characters
are displayed.
e wrong language is selected.
Select the correct language from “Language Settings” (
page 125), and then transfer data to the player again.
The screen darkens
while displaying a
photo.
ere was no operation attempted for the time selected in
“Screensaver Timing” (page 112).
Press any button.

NWZ-S636F / S638F / S639F / S736F / S738F / S739F [U] 4-112-658-11(1)
Symptom Cause/Remedy
The screen turns off. ere was no operation attempted for more than 3 minutes
while the player was in the pause mode.
Press any button.
ere was no operation attempted for the period you set in
“Screensaver Timing” when “Screensaver” is set to “Blank”
(page 112).
Press any button.
Set “Screensaver” to other than “Blank.”
“On-Hold Display” is set to “No.”
Slide the HOLD switch to the opposite position (page
12).
Set “On-Hold Display” to “Yes” (page 77). You can
play back a video even when the HOLD function is
activated.
A message appears. See the “Messages” (page 146).
Power
Symptom Cause/Remedy
Battery life is short. e operating temperature is below 5 °C (41 °F).
Battery life becomes shorter due to the battery
characteristics. is is not a malfunction.
Battery charging time is not sucient.
Charge the battery until appears.

By adjusting the settings or managing the power supply
properly, it is possible to save the battery power and use the
player for a longer time (

page 127).
You have not used the player for a prolonged period.
e eciency of the battery will be improved by
repeatedly charging and discharging it.
When usable battery life becomes half the usual time, even
aer charging the battery fully, the battery should be
replaced.
Consult your nearest Sony dealer.
Copyright-protected contents are played.
When copyright-protected contents are played, battery
life may be shorter.
The player cannot
charge the battery.
e USB cable is not connected to a USB port on your
computer properly.
Disconnect the USB cable, and then reconnect it.
Use the supplied USB cable.
e battery is charged in an ambient temperature out of the
range of 5 °C (41 °F) to 35 °C (95 °F).
Charge the battery in an ambient temperature of 5 °C
(41 °F) to 35 °C (95 °F).
e computer is not on.
Turn on the computer.
Your computer has entered sleep or hibernation status.
Release the computer from sleep or hibernation status.
The player turns off
automatically.
To avoid unnecessary battery consumption, the player
automatically turns o.
Press any button to turn the player on.
Charging completes
very quickly.
If the battery is already almost fully charged when charging
begins, little time is needed to reach full charge.
Symptom Cause/Remedy
Media Manager for
WALKMAN does not
start up.
Your computer’s system environment has changed, perhaps
due to an update of the Windows operating system.
“Connecting” or
“Connected USB
(MTP)” does not
appear when
connected to the
computer with the
supplied USB cable.
e USB cable is not connected to a USB port on your
computer properly.
Disconnect the USB cable, and then reconnect it.
Use the supplied USB cable.
A USB hub is being used.
Connecting the player via a USB hub may not work.
Connect the player to your computer using the supplied
USB cable.
e computer is running another soware other than the
one used for transferring.
Disconnect the USB cable, wait a few minutes, and
reconnect it. If the problem persists, disconnect the USB
cable, restart the computer, and then reconnect the USB
cable.
“Connecting” or “Connected USB (MTP)” may not appear
on the player, depending on the soware environment that is
running on your computer.
Activate Windows Media Player, or Windows Explorer.
The player is not
recognized by the
computer when it is
connected to the
computer.
e USB cable is not connected to a USB port on your
computer properly.
Disconnect the USB cable, and then reconnect it.
A USB hub is being used.
Connecting the player via a USB hub may not work.
Connect the player to your computer using the supplied
USB cable.
e USB port on your computer may have a problem.
Connect the player to another USB port on your computer.
Symptom Cause/Remedy
Data cannot be
transferred to the
player from your
computer.
Transferring may be stopped due to noise such as static
electricity, etc. is happens to protect data information.
Disconnect the player, then reconnect it.
If you transfer les by dragging and dropping on some
computers that do not have Windows Media Player 11
installed, there may be limited les (AAC, video les, etc.)
that can be transferred by dragging and dropping.
Install Windows Media Player 11 from the supplied CD-
ROM, then transfer les by dragging and dropping again.
Before installing the supplied Windows Media Player 11
on your computer, make sure to check whether your
soware or service corresponds to Windows Media
Player 11. For details on usage, or support on Windows
Media Player, visit the following web site:
http://support.microso.com/
e USB cable is not connected to a USB port on your
computer properly.
Disconnect the USB cable, and then reconnect it.
ere is not enough free space in the built-in ash memory.
Transfer any unnecessary data back to your computer to
increase free space.
Songs with a limited playing period or playing count may
not be transferred due to restrictions set by copyright
holders. For details on the settings of each audio le, contact
the distributor.
Abnormal data exists on the player.
Transfer usable les back to your computer and format
the built-in ash memory on the player (page 123).
e data may be damaged.
Delete the data that cannot be transferred from your
computer, then import it to your computer again. When
importing data to your computer, close any other
applications to avoid data damage.
Transferable limit of les and folders has been exceeded.
Delete unnecessary data.
You are trying to transfer .m4a, .mp4, .3gp or .m4v les on a
computer that already has Windows Media Player 10
installed.
Install Windows Media Player 11 from the supplied CD-
ROM.
If you transfer data using an appropriate soware for
transferring, but the transfer is not made, refer to the
manufacturer.
Only a small amount
of data can be
transferred to the
player.
ere is not enough free space in the built-in ash memory.
Transfer any unnecessary data back to your computer to
increase free space.
Data that cannot be played on the player is stored on the
player.
If data other than song, video, or photo data is stored on
the player, less data can be transferred. Transfer back data
that cannot be played on the player to the computer to
increase the available space.
The player becomes
unstable while it is
connected to the
computer.
A USB hub or USB extension cable is being used.
Connecting the player via a USB hub or extension cable
may not work. Connect the player to your computer
using the supplied USB cable.
You cannot delete or
rename the folders.
You cannot delete or rename the “MUSIC,” “MP_ROOT,”
“VIDEO,” “PICTURES,” “PICTURE” and “PODCASTS”
folders.
SensMe™ Channels
Symptom Cause/Remedy
You cannot find your
desired channel.
If there are no songs to match the theme of the channel, the
channel is not displayed on the “SensMe™ Channels” screen.
“Morning” always
displayed for the
time-based channel.
If you have not set the clock of the player, “Morning” always
appears for the time-based channel.
Set the clock of the player (page 117).
Unsuitable songs for
selected time-based
channels are played.
If there are no songs to match the theme of the time-based
channel, all the songs in “Music Library” are played back in
the shue play.
FM Radio
Symptom Cause/Remedy
You cannot hear an
FM broadcast well.
e receiving frequency is not fully tuned in.
Select the frequency manually to improve reception using
the /button (page 100).
Reception is weak and
sound quality is poor.
e radio signal is weak.
Listen to the FM broadcast near a window since the
signal may be weak inside buildings or in vehicles.
e headphone cord is not fully extended.
e headphone cord functions as an antenna. Extend the
headphone cord as far as possible.
The FM broadcast is
affected by
interference.
A device emitting radio signals, such as a mobile phone, is
being used near the player.
When using devices such as mobile phones, keep them
away from the player.
Other
Symptom Cause/Remedy
There is no beep
sound when the
player is operated.
“Beep Settings” is set to “O.”
Set “Beep Settings” to “On” (page 110).
e beep does not sound when the player is connected to the
optional cradle, or another device.
The player gets warm. 
e player may become warm when the battery is being
charged and just aer charging. e player also may get warm
when a large amount of data is transferred. is behavior is
normal and not cause for concern. Set the player aside for a
while to allow it to cool down.
The screen turns on
whenever songs
change.
“New Song Pop Up” is set to “On.”
Set “New Song Pop Up” to “O ” (page 55).
The date and time
have been reset.
If you le the player for a while with the battery used up, the
date and time may be reset. is is not a malfunction.
Charge the battery until appears on the screen and set
the date and time again (page 117).
To initialize (format) the player
Be sure to format the built-in ash memory using the
Menu mode on this player following the procedure below.
(Check all contents before formatting as all data stored will
be erased.)
1Press and hold the BACK/HOME button in the pause
mode until the Home menu appears.
2Select (Settings)- “Common Settings” – “Format”
– “Yes” – “Yes,” in this order.
Press the ///button to select the item, and then
press the button to confirm.
After selecting “Yes” and conrming, “Formatting...”
appears and formatting starts. When formatting is
complete, “Memory formatted.” appears.
Connection with a computer
The following minimum system requirements for the player are needed.
System Requirements
Computer
IBM PC/AT or compatible computer
preinstalled with the following
Windows operating systems*1:
Windows XP Home Edition (Service
Pack 2 or later) / Windows XP
Professional (Service Pack 2 or
later) / Windows Vista Home Basic
(Service Pack 1 or later) / Windows
Vista Home Premium (Service Pack
1 or later) / Windows Vista Business
(Service Pack 1 or later) / Windows
Vista Ultimate (Service Pack 1 or
later)
Not supported by 64 bit version OS.
Not supported by OSs other than
above.
*1Excluding OS Versions not
supported by Microsoft.
CPU: Pentium 4 1.0 GHz or higher
RAM: 512 MB or more
Hard Disk drive: 380 MB or more of
available space
Display:
– Screen Resolution: 800 × 600 pixels
(or higher) (recommended 1,024 ×
768 or higher)
– Colors: 8 bit or higher (16 bit
recommended)
CD-ROM drive (supporting Digital
Music CD playback capabilities using
WDM)
To create original CDs, a CD-R/RW
drive is required.
Sound board
USB port (Hi-Speed USB is
recommended)
Microsoft .NET Framework 2.0 or
3.0, QuickTime 7.3, Internet Explorer
6.0 or 7.0, Windows Media Player
10 or 11 (Windows Media Player
11 recommended. Some computers
that already have Windows Media
Player 10 installed may encounter
file limitation (AAC, video files, etc.)
that can be transferred by dragging
and dropping.), and DirectX 9.0 are
required.
Adobe Flash Player 8 or higher needs
to be installed.
Broadband Internet connection is
required to use Electronic Music
Distribution (EMD) or to visit the
web site.
We do not guarantee operation for all
computers even if they meet the above
System Requirements.
Not supported by the following
environments:
– Personally constructed computers
or operating systems
– An environment that is an upgrade
of the original manufacturer-
installed operating system
– Multi-boot environment
– Multi-monitor environment
– Macintosh
Display Page numbers in parentheses refer to pages of “Operation Guide (PDF).”