Sony CLIE PEG-SJ22 Operating instructions

© 2003 Sony Corporation
4-670-948-11 (1)
Trouble-
shooting
Q&A
Personal Entertainment Organizer
Your CLIÉ handheld does not
operate properly
You cannot perform the
HotSync®operation
Error message
You cannot enter data properly
How to operate basic applications
(PIM)
You cannot beam data
You forgot your password
You cannot use “Memory
Stick®” media
You cannot back up data
You cannot transfer data
The peripheral devices are not
recognized
You cannot play music
(Audio Player)
About Sound Utility/Sound
Converter
You cannot start applications
automatically (Memory Stick Autorun)
You cannot connect to the
Internet
You cannot use e-mails
(CLIE Mail)

2
Frequently-Asked Questions
Note
You may be able to solve the following problems by restarting your CLIÉ handheld.
bFor details on how to restart, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting
your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”
You cannot turn on your CLIÉ handheld
• Has the battery power of your CLIÉ handheld run out?
Connect your CLIÉ handheld to the AC power adapter with the plug adapter
(cradle) and turn on your CLIÉ handheld after some minutes. When your
CLIÉ handheld turns on, charge it for about four hours and then perform a
soft reset.
Your CLIÉ handheld does not react to operations
• Is the POWER/HOLD switch set to the HOLD mode?
Your CLIÉ handheld will not operate when the HOLD mode is on. Make
sure that the HOLD mode is off. (Only models equipped with a HOLD
switch.)
You cannot perform the HotSync®operation
Verify the following:
• Are your CLIÉ handheld and the plug adapter (cradle) correctly connected?
• Is the USB cable of the plug adapter (cradle) directly connected to the USB
port of your computer? Do not use a USB hub.
• Is the Palm™ Desktop for CLIÉ software installed in your computer?
• Is the operating system of your computer compliant?
The operating system must be Windows 98 Second Edition/Me/2000
Professional/XP*.
* From this point onwards, where Windows XP Home Edition and Windows
XP Professional are common, they will both be referred to as Windows XP.

3
You cannot perform the HotSync®operation
• Is the HotSync icon displayed in the Windows task tray on the desktop
screen of your computer?
If the icon is not displayed, click Start, then select Programs (All
Programs in Windows XP), Sony Handheld and HotSync Manager
to start HotSync Manager.
•IsLocal USB from the HotSync Manager shortcut menu selected in
the Windows task tray?
• Is the USB port active?
“Memory Stick” media is not recognized
• Eject “Memory Stick” media and try inserting it again.
• Wipe the terminals of “Memory Stick” media with a soft cloth, such as a
cotton swab.
• You cannot use “Memory Stick” media that is formatted in a device other
than your CLIÉ handheld. Format it in your CLIÉ handheld.
• If the battery power of your CLIÉ handheld is insufficient, data on “Memory
Stick” media may not be displayed. In such a case, charge the battery of your
CLIÉ handheld.
The peripheral devices are not recognized
• After turning off your CLIÉ handheld, remove the peripheral devices and try
connecting again.
• For the latest support information on the peripheral devices, refer to http://
www.sony.com/peg/support/ and select the appropriate model.
Playing music: The MP3 files cannot be read or played
(Only models supplied with Audio Player)
• Make sure that the MP3 files are copied in the /PALM/PROGRAMS/
MSAUDIO folder on “Memory Stick” media.
• Check whether the format can be played on your CLIÉ handheld.
bFor details on formats that can be played on your CLIÉ handheld, refer to Audio
Player in the “CLIÉ Application Manual” installed in your computer.
Continued on next page
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4
If your problem still persists, then proceed to the next page.
Playing music: Your CLIÉ handheld is connected to the
plug adapter (cradle), but SonicStage 1.5 does not
recognize your CLIÉ handheld
(Only models supplied with Audio Player)
• Set to the music transfer mode.
bFor details, refer to Audio Player in the “CLIÉ Application Manual” installed
in your computer.
• Other applications are running on your computer.
After a while, connect your CLIÉ handheld to the plug adapter (cradle)
again. If this does not solve your problem yet, restart your computer.
You cannot connect to the Internet
• Follow the instructions mentioned in “Customizing your Sony CLIÉ™
handheld: Changing the Network preferences” in “Handbook” and verify
the settings of Network Preferences.
You cannot send or receive e-mail messages (CLIE Mail)
• Follow the instructions mentioned in CLIE Mail in the “CLIÉ Application
Manual” installed in your computer. Verify the settings of CLIE Mail, such
as your user name or password.
• If you cannot send an e-mail message, verify the e-mail address where you
are sending to.

5
Contents of Troubleshooting
Symptoms Page
Your CLIÉ handheld does not operate properly
You cannot turn on your CLIÉ handheld Page 13
The screen is not displayed although the LED indicator is on Page 13
You cannot operate your CLIÉ handheld Page 14
Your CLIÉ handheld turns itself off Page 14
Your CLIÉ handheld does not make any sound Page 14
The backlight does not turn on when you adjust the brightness
level
Page 15
You cannot see the LCD properly Page 15
You cannot operate software or applications properly after
performing a reset
Page 15
You cannot use the Jog Dial™ navigator Page 16
You cannot perform the HotSync®operation
Verify the following first Page 16
You cannot cancel the HotSync®operation midway Page 18
You cannot synchronize data of some applications when
performing the HotSync®operation
Page 18
You cannot back up some data to your computer via the
HotSync®operation
Page 19
You cannot start the Palm™ Desktop for CLIÉ software or
select it from the menu
Page 19
HotSync Manager does not start (The HotSync icon is
not displayed in the Windows task tray on the desktop screen
of your computer)
Page 20
When you perform the HotSync®operation, the e-mail
software of your computer starts
Page 20
You cannot perform the HotSync®operation via a
modem
Page 20
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

6
Contents of Troubleshooting (continued)
Symptoms Page
You cannot perform the IR HotSync®operation Page 22
Error message
The same error message is displayed repeatedly Page 25
The fatal error message is displayed and you cannot operate
your CLIÉ handheld even by tapping RESET on the screen
Page 25
When an application starts, “Insufficient free memory”
message is displayed
Page 25
The error message for insufficient memory space is displayed Page 25
The HotSync®operation does not start and the message is
displayed on the screen
Page 26
The error message for insufficient memory space is displayed
when you receive data via beaming
Page 27
You cannot enter data properly
When you tap a button or screen icon, your CLIÉ handheld
activates the wrong features
Page 28
You cannot display the menu when you tap the menu icon Page 28
Your CLIÉ handheld does not recognize your handwriting
characters
Page 28
How to operate basic applications (PIM)
Your CLIÉ handheld does not show the correct date when you
tap Today
Page 29
You cannot find the data you entered when opening it in the
application
Page 29
You cannot re-order memos in the list Page 30
An event created in Date Book cannot be listed in the week
view
Page 30
The vCard data imported from Address Book of your CLIÉ
handheld via beaming cannot be read by the Palm™ Desktop
for CLIÉ software
Page 30

7
You cannot beam data
Verify the following first Page 31
The error message for insufficient memory space is displayed
when you receive data via beaming
Page 31
You forgot your password
You forgot the password and your CLIÉ handheld is locked Page 32
You forgot the password and your CLIÉ handheld is not
locked
Page 32
You cannot use “Memory Stick®” media
You cannot copy/move data on “Memory Stick” media to
your CLIÉ handheld
Page 33
“Insert a Memory Stick media” message is displayed when
“Memory Stick” media is inserted into the “Memory Stick”
slot
Page 33
You cannot start applications installed in “Memory Stick”
media
Page 33
You cannot display data on “Memory Stick” media Page 34
“Memory Stick” media is not recognized or some errors occur Page 34
You cannot back up data
You cannot back up some data to your computer via the
HotSync®operation
Page 35
You cannot transfer data
You cannot transfer image files or movie files from your
computer to your CLIÉ handheld
Page 35
The peripheral devices are not recognized Page 35
Symptoms Page
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

8
Contents of Troubleshooting (continued)
Symptoms Page
You cannot play music (Audio Player)
Playing music
There is no sound Page 36
You cannot turn up the volume level Page 36
The sound is disrupted for a moment Page 36
The sound is disrupted when you tap on the screen Page 36
The sound is disrupted or there is noise Page 36
You cannot play music while other applications are running Page 37
The sound is distorted Page 37
The sound is coming from only one side Page 37
The names of the music files on “Memory Stick” media are
not displayed even if you start Audio Player
Page 37
You cannot play restricted music files Page 37
MP3 files cannot be read or played Page 37
The next music cannot be searched Page 38
The sound stops suddenly Page 38
Connecting to your computer
Your CLIÉ handheld is connected to the plug adapter (cradle),
but SonicStage 1.5 does not recognize your CLIÉ handheld
Page 38
The connection suddenly gets disconnected Page 39
The number of songs that can be sent is not enough or the time
to record is too short
Page 39
After you connect to your computer, the drive is displayed but
the contents cannot be displayed
Page 39
The operation is unstable when your CLIÉ handheld is
connected to your computer
Page 40

9
“Unsafe Removal of Device” message is suddenly displayed
on the screen of your computer
Page 40
Other problems
Your CLIÉ handheld does not make any sound while
operating
Page 40
You cannot insert “Memory Stick” media into your CLIÉ
handheld
Page 40
You cannot use “Memory Stick” media previously used in
other devices
Page 41
You cannot operate your CLIÉ handheld for a while after
inserting “Memory Stick” media
Page 41
About Sound Utility/Sound Converter
You cannot transfer audio data to your CLIÉ handheld Page 41
You cannot start applications automatically
(Memory Stick Autorun)
You cannot start applications of the autorun setting when you
insert “Memory Stick” media
Page 42
You cannot delete the applications or data after taking out
“Memory Stick” media
Page 44
You want to turn off the sound when you insert “Memory
Stick” media
Page 44
When you take out “Memory Stick” media, only the
applications are deleted, but not the data
Page 44
Your CLIÉ handheld sometimes does not make the sound
when you take out “Memory Stick” media
Page 45
When you format “Memory Stick” media with files of the
autorun setting in Memory Stick Gate, the screen switches
back to the Application Launcher screen
Page 45
The buttons in the Tools dialog box are not displayed when
you tap Tools from the Options menu
Page 46
Symptoms Page
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

10
Contents of Troubleshooting (continued)
If you cannot find your problem here or you cannot
find the solution, proceed to the next page.
Symptoms Page
“Not enough memory on your palm. Please check free space.”
message is displayed
Page 46
You cannot connect to the Internet
You cannot connect to the Internet Page 46
“Incomplete setup. Please check your network settings.”
message is displayed
Page 46
You cannot connect to the Internet just after restoring data
using Memory Stick Backup
Page 47
You cannot use e-mails (CLIE Mail)
You cannot send or receive e-mail messages
You cannot send e-mails Page 47
You cannot receive e-mails Page 47
The message for incorrect ID or password is displayed Page 48
You cannot synchronize the data of CLIE Mail with that of
the e-mail software of your computer, such as Outlook
Express
Page 48
Other problems
You have received e-mails from Mailer Daemon Page 49
You cannot synchronize e-mails with the e-mail software of
your computer
Page 49

11
If you cannot solve your problem
If you cannot solve your problem even with the solutions provided in this
manual, follow the procedure below.
Sony recommends that you make a note for displayed messages for future
reference.
Note
Thousands of third-party add-on applications are available for the Palm OS®platform.
Sony does not support third-party applications.
If you have a problem with a third-party application, contact the developer or publisher
of that application.
Step 1 Refer to the operating instructions or the
manual of each application
Step 2 Refer to the Sony CLIÉ handheld Support
website
• Read “Read This First (Operating Instructions)” and “Handbook”
thoroughly.
• Double-click the CLIÉ Info icon and select Manuals on your computer
and read the details about the applications.
Double-click the CLIÉ Info icon and select Support Information for
CLIÉ handheld and Applications on your computer.

12
Before encountering problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup is recommended
We recommend that you back up your data in case of any unexpected trouble.
Backing up your data will ensure that it can be restored on your CLIÉ handheld
even if you have to perform a hard reset.
Making a backup using Memory Stick Backup
You can back up data to “Memory Stick” media using Memory Stick
Backup. This is the most useful way to make a backup.
b“Memory Stick” media (sold separately) is required.
For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing
up data to “Memory Stick” media using Memory Stick Backup” in
“Handbook.”
Making a backup using the HotSync®operation
Data on your CLIÉ handheld is backed up to your computer every time you
perform the HotSync®operation. You can restore the data to your CLIÉ
handheld by performing the HotSync®operation again, even if you lose your
data after performing a hard reset.
However you cannot make a backup for the following applications or data
when the HotSync®operation is performed.
• Applications or data installed from “Memory Stick” media or beamed.
• Some applications and driver files added later, or some data on applications.
For details on applications that cannot be backed up, refer to manuals of each
application.
bFor details about the HotSync operation, refer to “Exchanging and updating
data using the HotSync®operation” in “Handbook.”

13
Your CLIÉ handheld does not operate properly
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your CLIÉ handheld does not operate
properly
You cannot turn on your CLIÉ handheld
BThe battery power of your CLIÉ handheld has run out.
Connect your CLIÉ handheld to the AC power adapter with the plug
adapter (cradle) and turn on your CLIÉ handheld after a few minutes. If
your CLIÉ handheld turns on, keep charging it. When the battery charge is
done, perform a soft reset. (The battery charge takes approximately four
hours normally.)
BThe connector of your CLIÉ handheld and the plug adapter (cradle) is
dirty.
You cannot charge your CLIÉ handheld if the connector is dirty. Try
connecting your CLIÉ handheld several times to the plug adapter (cradle)
to clean the connector.
The screen is not displayed although the LED indicator is
on
BThe POWER/HOLD switch is set to the HOLD mode.
The screen will not be displayed when the HOLD mode is on. Set the
HOLD mode off. (Only models equipped with a HOLD switch.)
BPerform a soft reset by pressing the RESET button.
bFor details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting
your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

14
You cannot operate your CLIÉ handheld
BThe POWER/HOLD switch is set to the HOLD mode.
Your CLIÉ handheld will not operate when the HOLD mode is on. Make
sure that the HOLD mode is off. (Only models equipped with a HOLD
switch.)
BYour CLIÉ handheld is placed near the IR port of your computer.
Do not place your CLIÉ handheld near the IR port of your computer except
when you perform the IR HotSync®operation, as a malfunction may
occur. Or, set Beam Receive to Off in the General Preferences
screen from Preferences.
BPerform a soft reset by pressing the RESET button.
bFor details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting
your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”
Your CLIÉ handheld turns itself off
BYour CLIÉ handheld is designed to turn itself off after a period of
inactivity (the automatic power-off function). You can set Auto-off After
to your own automatic power-off time in the General Preferences
screen from Preferences.
bFor details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences):
Setting the automatic power-off time” in “Handbook.”
BYour CLIÉ handheld is set to After a preset delay in Security.
If you set After a preset delay in Security to earlier than what you set
for the automatic power-off time mentioned above, your CLIÉ handheld
will turn itself off.
bFor details, refer to “Protecting your data with a password: Locking your Sony
CLIÉ™ handheld with a password (Data protection)” in “Handbook.”
Your CLIÉ handheld does not make any sound
BMake sure that System Sound in the General Preferences screen
from Preferences is not set to Off.
bFor details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences):
Setting sounds” in “Handbook.”

15
Your CLIÉ handheld does not operate properly
The backlight does not turn on when you adjust the
brightness level
BWhen you adjust the brightness level, the LCD backlight turns on. You
may be not able to see the display properly if the brightness level is set to
the lowest. However, this is not a malfunction.
You cannot see the LCD properly
BThe brightness may be uneven depending on the angle of your vision,
however this is not a malfunction. Adjust the brightness level by tapping
the Brightness Adjustment icon on the bottom left corner of the screen. If
the backlight is off, turn it on.
bFor details on how to turn the backlight on, refer to “Basic operations of your
Sony CLIÉ™ handheld: Functions of parts” in “Read This First (Operating
Instructions).”
You cannot operate software or applications properly
after performing a reset
BIf you encounter software or application problems after performing a soft
or hard reset, such as improper operations, unusual displays, or freezing
during a soft reset, the reset may not be completed properly. Perform a
reset again. Perform a hard reset if you cannot solve your problems after
performing a soft reset.
bFor details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting
your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”
After performing a reset, do not press the RESET button again until the
Preferences screen or the Welcome screen is displayed.
Note on performing a reset
Continued on next page
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16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
You cannot perform the HotSync®
operation
You cannot use the Jog Dial™ navigator
BThe JogAssist function is not set.
You cannot use the Jog Dial™ navigator for applications that do not
support the Jog Dial™ navigator operations when the JogAssist function is
not set. Tap to select the Use JogAssist check box in the Jog
Preferences screen from Preferences.
bFor details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences):
Setting the JogAssist function” in “Handbook.”
BThe JogAssist function is not available for some applications.
Verify the following first
Verifying your CLIÉ handheld
BIs the connector of your CLIÉ handheld and the plug adapter (cradle) dirty?
If the connector is dirty, try connecting your CLIÉ handheld several times
to the plug adapter (cradle) to clean the connector.
BAre your CLIÉ handheld and the plug adapter (cradle) correctly
connected?
Check whether the Battery Remain icon is displayed on the screen
of your CLIÉ handheld. If the icon is displayed, connect your CLIÉ
handheld to the AC power adapter.
BIs the memory space in your CLIÉ handheld sufficient?
Delete any unnecessary data and perform the HotSync®operation again.
BAre you using the same user name that is used for another CLIÉ handheld?
Change the user name.
Verifying your computer
BIs the Palm™ Desktop for CLIÉ software installed?

17
Your CLIÉ handheld does not operate properly/ You cannot perform the HotSync®operation
BIs the operating system of your computer compliant?
The following are the operating systems that are compliant with your CLIÉ
handheld. Operating systems other than the following are not supported.
• Microsoft Windows 98 Second Edition
• Microsoft Windows 2000 Professional
• Microsoft Windows Me
• Microsoft Windows XP
Note
Upgraded operating systems are not supported.
BIs the USB cable connected to the plug adapter and your computer?
BIs the HotSync icon displayed in the Windows task tray on the desktop
screen of your computer?
If the icon is not displayed, click Start, then select Programs (All
Programs in Windows XP), Sony Handheld and HotSync Manager
to start HotSync Manager.
BIs Local USB from the HotSync Manager shortcut menu selected in
the Windows task tray?
Select Local USB if it is not selected.
BIs the USB port active?
Verify that the USB port operates normally by attempting to use other USB
devices, such as a USB mouse.
BWhen you use terminal extension products for laptops, such as a port
replicator, you may not be able to use either the port replicator or the USB
port of your computer.
BQuit other applications running on your computer.
If you cannot perform the HotSync®operation even after following the above
instructions, perform a soft reset by pressing the RESET button on the reverse
side of your CLIÉ handheld.
bFor details, refer to “Basic Operations of your Sony CLIÉ™ handheld:
Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating
Instructions).”
Verify the following first
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

18
For particular problems about the HotSync®operation, refer
to the following.
You cannot cancel the HotSync®operation midway
BYou may not be able to cancel the HotSync®operation even by tapping
Cancel during the first few seconds of the HotSync®operation via the
USB connection. Try again after a while.
BIf you cannot cancel even by tapping Cancel, perform a soft reset of your
CLIÉ handheld.
bFor details, refer to “Basic Operations of your Sony CLIÉ™ handheld:
Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating
Instructions).”
You cannot synchronize data of some applications when
performing the HotSync®operation
BThe user name for the Palm™ Desktop for CLIÉ software does not match
the one for your CLIÉ handheld.
In the Palm™ Desktop for CLIÉ software, select the same user name as
your CLIÉ handheld user name.
BThe applications are not set to synchronize files.
Click the HotSync Manager shortcut menu in the Windows task tray
on the desktop screen of your computer and select Custom. Make sure
that all the applications are set to synchronize files.
BThe software of a third party that performs backup or synchronization is
installed in your computer or your CLIÉ handheld.
You may not be able to synchronize all applications in the Palm™ Desktop
for CLIÉ software side.
BThe memory space in your CLIÉ handheld is insufficient.
Delete the unnecessary data and perform the HotSync®operation again.

19
You cannot perform the HotSync®operation
BHide Records is set for the private data in Security.
The private data that is set to Hide Records cannot be displayed even on
the screen of the Palm™ Desktop for CLIÉ software. When you want the
private data to be displayed, select Show Records under Current
Privacy in Security and enter your password.
Tip
If you install Intellisync Lite in your computer, you can synchronize the
data on Date Book, Address Book, To Do List and Memo Pad of your
CLIÉ handheld with Microsoft®Outlook. (Only models supplied with
Intellisync Lite.)
bFor details, refer to Intellisync Lite in the “CLIÉ Application Manual”
installed in your computer.
You cannot back up some data to your computer via the
HotSync®operation
BYou cannot make a backup for the following applications or data using the
HotSync®operation.
• Applications or data installed from “Memory Stick” media or beamed.
• Some applications and driver files added later, or some data on applications.
For details on applications that cannot be backed up, refer to the
manual(s) of each application.
bFor details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up
data to “Memory Stick” media using Memory Stick Backup” in “Handbook.”
You cannot start the Palm™ Desktop for CLIÉ software or
select it from the menu
BThe Palm™ Desktop for CLIÉ software is not installed properly.
The hardware or the software of your computer may not be compatible
with the Palm™ Desktop for CLIÉ software. Uninstall the Palm™
Desktop for CLIÉ software and re-install it.
You cannot synchronize data of some applications when
performing the HotSync®operation
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

20
HotSync Manager does not start (The HotSync icon is
not displayed in the Windows task tray on the desktop
screen of your computer)
BRe-install the Palm™ Desktop for CLIÉ software.
When you perform the HotSync®operation, the e-mail
software of your computer starts
BThe e-mail software that you do not usually use or the e-mail software that
is not installed in your computer is selected in Mail Setup.
Click the HotSync icon in the Windows task tray on the desktop screen
of your computer, then select Custom, Mail from the conduit list and
Change. Select the e-mail software that you usually use in the Mail
Setup window.
BThe settings of the e-mail software are not complete.
Make sure that you set up the e-mail software of your computer.
You cannot perform the HotSync®operation via a modem
Verifying your CLIÉ handheld
BVerify that the phone number you are connecting to is correct.
BIf you have the call waiting service on your telephone line, tap the Phone
box in the Network Preferences screen from Preferences. Then
select the Disable call waiting check box in the Phone Setup screen
and enter the correct number.
BWhen you need to call an outside line, select the Dial prefix check box in
the Phone Setup screen and enter the correct number.
BCheck whether you hear any noise coming from your service line. The line
may get cut, due to such noise.