Sony HT-A5000M Reference guide

Help Guide
Sound Bar
HT-A5000/A5000M
Use this Help Guide when you have any questions on how to use the speaker system.
Getting Started
About Manuals of the Speaker System
What You Can Do with the Speaker System
Guide to Parts and Controls
Bar Speaker
Remote Control
Using the Home Menu
Setting Up
Installing the Speaker System
Installing the Bar Speaker
Mounting the Bar Speaker on a Wall
Connecting to a TV
1

Connecting a TV Compatible with ARC/eARC
Connecting a TV That Is not Compatible with ARC/eARC
When Your TV Has the S-CENTER SPEAKER IN Jack
Connecting an AV Device
Connecting an AV Device Compatible with the 2K/4K Video Format
Connecting an AV Device Compatible with the 8K Video Format
Connecting to the AC Outlet (mains)
Performing Initial Settings
Connecting the Optional Speaker
Connecting the Optional Speaker with the Manual Connection
If Wireless Transmission Is Unstable
When the TV Remote Control Does not Work
Watching Images
Watching TV
Playing the Connected AV Device
Listening to Music/Sound
Listening to Sony TV Sound with the BLUETOOTH® Function
What You Can Do by Connecting a TV with the BLUETOOTH Function
Listening to TV Sound by Connecting the Speaker System and TV Wirelessly
Listening to Sound of the Paired TV
Listening to Music/Sound with the BLUETOOTH Function
Listening to Music by Pairing the Mobile Device That Is Connected for the First Time
Listening to Music from the Paired Device
Listening to Music on a USB Device
Listening to Sound of the Connected TV or Device Using Headphones
Listening to Sound by Pairing with Headphones
Listening to Sound with Paired Headphones
About the Connection of the Headphones
Listening to Music by Connecting to a Network
2

What You Can Do by Connecting the Speaker System to a Network
Notes on Connecting to the Internet
Connecting to a Wireless Network
Setting Up a Wireless Network Connection on the Home Menu
Setting Up a Wireless Network Connection Using Sony | Music Center
Setting Up a Wi-Fi Connection Using an iOS Device
Playing music from Amazon Music
Prerequisite: Making the Initial Settings for Alexa with Sony | Music Center
Audio Formats Available for Playback by Audio Casting Protocol
Playing Music with the Amazon Music App
Operating the Speaker System by Talking to an Alexa Built-in Device
Playing Music with the TIDAL App
Playing Music from Other Streaming Services
Prerequisite: Making the Initial Settings for Chromecast built-in
Playing Music with Apps Compatible with Other Streaming Services
Using Spotify
Using AirPlay
Using Sony | Music Center
Listening to Music on your PC via a Home Network
Adjusting the Volume and Sound Quality
Adjusting the Volume
Enjoying Surround Effect (SOUND FIELD)
Making Dialogs Clearer (VOICE)
Enjoying Clear Sound with Low Volume at Midnight (NIGHT)
Adjusting the Delay Between the Picture and Sound
When Watching the TV
When Watching Another Device
Enjoying Multiplex Broadcast Sound (AUDIO)
Adjusting the Dialog Volume While the DTS:X Content is Played Back
3

When Watching the TV
When Playing Content on an AV Device
Using the Speaker System by Interlocking with a TV
Operating the Speaker System by Interlocking with a TV (Control for HDMI Function)
Operating the Speaker System by Interlocking with a TV Compatible with the “BRAVIA” Sync Function
Changing the Settings
Changing the Brightness of the Front Panel Display and Indicators (DIMMER)
Saving Power in Standby Mode
Performing Easy Setup
Performing Advanced Settings
Using the [Advanced Settings] Menu
[Speaker Settings]
[Audio Settings]
[HDMI Settings]
[Bluetooth Settings]
[System Settings]
[Network Settings]
[Resetting]
[Software Update]
Updating the Software
Troubleshooting
Troubleshooting
Power
The speaker system does not power up.
The speaker system does not turn on even when the TV is turned on.
The speaker system turns off when the TV is turned off.
The speaker system does not turn off even when the TV is turned off.
The speaker system cannot be turned off.
Picture
4

There is no picture or the picture is not output correctly.
The picture on the TV screen is distorted.
3D content from the HDMI IN jack does not appear on the TV screen.
High definition video signal (4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit, etc.) from the HDMI IN jack does not appear on the TV
screen.
An image is not displayed on the entire TV screen.
Picture and sound of the device that is connected to the speaker system are not output from the TV when the speaker system is
not turned on.
HDR contents cannot be shown in high-dynamic range.
Sound
The speaker system cannot connect to a TV with the BLUETOOTH function.
No TV sound is output from the speaker system.
Picture and sound of the device that is connected to the speaker system are not output from the TV when the speaker system is
not turned on.
The sound is output from both the speaker system and TV.
The TV sound from this speaker system lags behind the image.
No sound or only a very low-level sound of the device connected to the speaker system is heard.
The surround effect cannot be obtained.
No sound is output from the optional rear speakers/subwoofer.
Sound is not output from some speakers.
Sound Field Optimization
Sound Field Optimization failed.
USB Device Connection
The USB device is not recognized.
Mobile Device Connection
Pairing cannot be achieved.
BLUETOOTH connection cannot be completed.
Sound of the connected BLUETOOTH mobile device is not output from the speaker system.
Headphones Connection with the BLUETOOTH Function
Pairing cannot be achieved.
BLUETOOTH connection cannot be completed.
No sound is output from the connected BLUETOOTH headphones.
5

The BLUETOOTH connection with the headphones becomes disconnected.
Wireless LAN Connection
The speaker system cannot connect to the network or the network connection is unstable.
The wireless LAN router you want is not shown in the wireless network list.
Internet Connection
You cannot connect the speaker system to the Internet.
Remote Control
The remote control of this speaker system does not function.
TV remote control does not work.
Optional Speakers
No sound or only a very low-level sound is heard from the optional speaker.
Sound skips or has noise.
Others
The Control for HDMI function does not work properly.
[PRTCT] flashes in the front panel display for 5 seconds and the speaker system is turned off.
[PRTCT], [PUSH], speaker name ([SUB], [RL], or [RR]), and [POWER] flash alternately in the front panel display.
[HIGH], [TEMP], and [ERROR] appear alternately for 2 seconds each in the front panel display, [STANDBY] appears in the front
panel display, then the speaker system is turned off.
[BT TX] appears in the front panel display.
Sensors of the TV do not work properly.
Wireless functions (wireless LAN, the BLUETOOTH function, or optional subwoofer/rear speakers) are unstable.
Music that you are not familiar with suddenly plays.
The speaker system cannot be turned off or [Advanced Settings] cannot be used./When pressing the power button, [.DEMO]
appears in the front panel display and the speaker system cannot be turned off.
Spotify cannot be played with the MUSIC SERVICE button, or cannot be played on the way of playback.
The speaker system restarts.
Resetting the Speaker System
Additional Information
Playable Types of Audio Files
Supported Input Audio Formats
6

5-029-482-11(3) Copyright 2021 Sony Corporation
Supported HDMI Video Formats
On BLUETOOTH Communication
Copyrights and Trademarks
7

Help Guide
Sound Bar
HT-A5000/A5000M
About Manuals of the Speaker System
The information included in each manual is as shown below.
Startup Guide
Introduces the initial procedures concerning installation and connection for using the speaker system, and operations
until you play music.
Operating Instructions
Explains the basic operations.
Connection with a TV or other devices
Playback for music/sound of devices connected with an HDMI cable or the BLUETOOTH function
Sound adjustment, etc.
Help Guide (Web manual) (this document)
Provides all operations including advanced usage.
Playback for music/sound with the network function
Details on menu items, etc.
Hint
The instructions in these manuals describe operations using the controls on the remote control.
You can use the buttons on the bar speaker if they have the same or similar names as those on the remote control.
Characters in brackets [ ] appear on the TV screen or front panel display.
Details are omitted from the illustrations.
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5-029-482-11(3) Copyright 2021 Sony Corporation
9

Help Guide
Sound Bar
HT-A5000/A5000M
What You Can Do with the Speaker System
The speaker system supports object-based audio formats such as Dolby Atmos and DTS:X as well as HDR video
formats such as HDR10, HLG, and Dolby Vision.
Wireless LAN router
Internet
Optional rear speakers
Optional subwoofer
TV
You can listen to sound of a TV with the speaker system by connecting the speaker system and TV with an HDMI cable
or BLUETOOTH function.
Watching TV
What You Can Do by Connecting a TV with the BLUETOOTH Function
Blu-ray Disc™ player, set-top box, gaming console, etc.
You can listen to sound of an AV device with the speaker system by connecting the speaker system and AV device with
an HDMI cable.
Playing the Connected AV Device
USB device
You can play music files stored on a USB device with the speaker system by connecting the USB device to the (USB)
port of the speaker system.
Listening to Music on a USB Device
Mobile device
You can listen to sound of a mobile device with the speaker system by connecting the speaker system and mobile device
with the BLUETOOTH function.
Listening to Music by Pairing the Mobile Device That Is Connected for the First Time
10

Headphones
You can listen to sound of the connected TV or AV device from headphones by connecting the speaker system and
headphones with the BLUETOOTH function.
Listening to Sound by Pairing with Headphones
Network
You can perform streaming playback of music content or play music files stored on your PC with the speaker system by
connecting the speaker system to the same network as that of the smartphone, tablet, or iOS device.
What You Can Do by Connecting the Speaker System to a Network
Optional speakers
For the operations of the optional rear speakers and subwoofer, refer to their operating instructions.
For the supported optional speakers and subwoofer, confirm on the Sony website.
5-029-482-11(3) Copyright 2021 Sony Corporation
11

Help Guide
Sound Bar
HT-A5000/A5000M
Bar Speaker
Front
Rear
(power) button
Turns on the speaker system or sets it to standby mode.
1.
(input select) button
Selects the input for playback on the speaker system.
2.
BLUETOOTH button3.
(MUSIC SERVICE) button
If you have previously played music on Spotify on the speaker system, you can resume playback by pressing this
button.
This button may not be available in some countries/regions.
4.
+/– (volume) buttons5.
Top speakers
Output the sound upward.
Note
Do not put anything on the top speaker or touch the top speaker carelessly.
6.
BLUETOOTH indicator
Flashes quickly in blue: During pairing standby status
Flashes in blue: BLUETOOTH connection is being attempted.
Lights in blue: BLUETOOTH connection has been established.
7.
Front panel display8.
Remote control sensor
Point the remote control at the remote control sensor to operate the speaker system.
9.
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Related Topic
When Your TV Has the S-CENTER SPEAKER IN Jack
Connecting an AV Device Compatible with the 2K/4K Video Format
Connecting an AV Device Compatible with the 8K Video Format
5-029-482-11(3) Copyright 2021 Sony Corporation
IR repeater
Transmits the remote signal of the TV remote control to the TV.
1.
AC inlet2.
TV IN (OPT) jack3.
S-CENTER OUT jack4.
HDMI IN jack5.
(USB) port6.
HDMI OUT (TV eARC/ARC) jack
Connect a TV that has an HDMI input jack with an HDMI cable. The speaker system is compatible with eARC and
ARC. ARC is the function that sends TV sound to an AV device such as the speaker system from the TV’s HDMI
jack. eARC is an extension of ARC and enables transmission of the object audio and multi-channel LPCM content
that cannot be transmitted with ARC.
7.
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Help Guide
Sound Bar
HT-A5000/A5000M
Remote Control
(power)
Turns on the speaker system or sets it to standby mode.
(MUSIC SERVICE) button
If you have previously played music on Spotify on the speaker system, you can resume playback by pressing this
button.
This button may not be available in some countries/regions.
BLUETOOTH
TV
HDMI
USB
VOICE
NIGHT
1.
Playback operation buttons
(previous)/ (next)
Selects the previous/next track or file.
Pressing and holding it searches backward or forward (rewind/fast forward) during playback.
(play/pause)(*)
Starts, pauses, or re-starts playback (resume play).
2.
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About the replacement of batteries for the remote control
When the speaker system does not respond by operating with the remote control, replace two batteries with new
batteries.
Use R03 (size AAA) manganese batteries for replacement.
Related Topic
Making Dialogs Clearer (VOICE)
Enjoying Clear Sound with Low Volume at Midnight (NIGHT)
Enjoying Surround Effect (SOUND FIELD)
5-029-482-11(3) Copyright 2021 Sony Corporation
SOUND FIELD3.
DIMMER
DISPLAY
Displays playback information on the TV screen.
Playback information is displayed in the front panel display for TV input.
4.
(up)/ (down)/ (left)/ (right)
(enter)
BACK
OPTIONS
Displays the options menu on the TV screen.
The options menu is displayed in the front panel display for TV input.
HOME
5.
REAR (rear speakers volume) +/–
Adjusts the volume of the optional rear speakers when connecting them.
(volume) +(*)/–
Adjusts the volume.
SW (subwoofer volume) +/–
Adjusts the volume of the built-in subwoofer or optional subwoofer when connecting it.
(muting)
Turns off the sound temporarily.
6.
TV/AUDIO SYSTEM
Switches the output for the connected TV sound between the TV and speaker system.
Note
This button works in the following conditions.
The connected TV is compatible with the System Audio Control function.
The Control for HDMI function of the speaker system is set to on.
7.
AUDIO(*)8.
The AUDIO, (play/pause), and (volume) + buttons have a tactile dot. Use it as a guide during operation.
*
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Help Guide
Sound Bar
HT-A5000/A5000M
Using the Home Menu
You can display the home menu on the TV screen by connecting the speaker system and TV with an HDMI cable.
5-029-482-11(3) Copyright 2021 Sony Corporation
Press HOME.
The home menu appears on the TV screen.
1
Press (up)/ (left)/ (right) to select the category that you want, then press (down) or
(enter).
The items for the selected category appear under the category list on the TV screen.
[Watch]: Selects the input of the TV or AV device that is connected to the speaker system.
[Listen]: Selects the input of the audio device that is connected to the speaker system or music service for
playing back on the speaker system.
[Setup]: Performs the basic initial settings by using [Easy Setup] or various advanced settings of the
speaker system.
2
Press (up)/ (down)/ (left)/ (right) to select the item that you want, then press (enter).
The selected input or setting display appears on the TV screen.
To return to the previous screen, press BACK.
3
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Help Guide
Sound Bar
HT-A5000/A5000M
Installing the Bar Speaker
Install the bar speaker in the same location as your TV. The bar speaker can be installed on a shelf, such as a TV stand,
or mounted on a wall.
Installing on a shelf/stand
Install the bar speaker in an empty space in front of the TV.
Mounting on a wall
Mount the bar speaker on the wall under the TV.
To set up with the optional subwoofer and/or rear speakers
Complete the setup of the speaker system following the Startup Guide. And then connect the optional speakers to the
speaker system referring to the operating instructions supplied with optional speakers.
If the optional speaker cannot connect to the speaker system, resetting the speaker system may solve this problem. For
details, see “Resetting the Speaker System”.
When the sound from the optional speakers skips, it may be improved by changing the installation position or setting. For
details, see “No sound is output from the optional rear speakers/subwoofer.”.
17

Note
Before connecting the speaker system, disconnect the AC power cords (mains leads) of the TV and AV devices from the AC
outlets (mains). Reconnect them after connecting the speaker system to a TV and AV devices.
Do not place metal objects near the speaker system. Wireless functions may become unstable.
Do not cover the top of the speaker. It may interrupt the sound output from the top of the speaker.
There are ventilation holes at the rear of the speaker. Place the speaker away from a TV or a wall at a distance of 10 mm (13/32
in) or more.
5-029-482-11(3) Copyright 2021 Sony Corporation
18

Help Guide
Sound Bar
HT-A5000/A5000M
Mounting the Bar Speaker on a Wall
Bar speaker
Note
Prepare screws (not supplied) that are suitable for the wall material and stability. Depending on the wall material, the wall may be
damaged.
Fasten the screws securely in the wall beam.
Hang the bar speaker horizontally on the reinforced wall.
Have the installation done by a Sony dealer or licensed contractor and pay special attention to safety during the installation.
Sony shall not be held responsible for accidents or damage caused by improper installation, insufficient wall stability, improper
screw installation, natural disasters, etc.
Two or more persons are required to hang the bar speaker for safety.
Prepare two screws (not supplied) that are suitable for the holes on the wall mounting bracket (supplied).
(a) 4 mm (3/16 in)
(b) More than 30 mm (1 3/16 in)
Hole on the wall mounting bracket
(c) 5.0 mm (13/64 in)
(d) 10 mm (13/32 in)
1
Measure the depth of the mounted TV (e) and find out the required space between the bottom of the TV and
the top of the bar speaker (f) in the table below.
2
19

Space is required to ensure that the TV does not interfere with the output surround sound from the bar speaker
towards the ceiling.
TV
Bar speaker
Depth of the mounted TV
(e)
Required space between the bottom of the TV and the top of the bar
speaker (f)
Less than 110 mm (4 3/8 in) 120 mm (4 3/4 in) or more
110 mm (4 3/8 in) or more 200 mm (7 7/8 in) or more
Align the vertical line above the “ TV CENTER LINE” printed on the WALL MOUNT TEMPLATE
(supplied) with the center of the width of your TV.
Center of the TV
WALL MOUNT TEMPLATE
3
Align the “ BAR SPEAKER TOP LINE” printed on the WALL MOUNT TEMPLATE with the bottom of
the required space between the bottom of TV and the top of the bar speaker (f) measured in step 2, then
adhere the WALL MOUNT TEMPLATE on the wall with a commercially available adhesive tape, etc.
4
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