Sopho D325 User manual

SOPHO ErgoL
i
ne
D325/D330
ErgoLine@Net
U
S
ER
G
UIDE

Issue:
0506
SOPHO ErgoL
i
ne
D325/D330
ErgoLine@Net
U
S
ER
G
UIDE

A Publication of
PHILIPS BUSINESS COMMUNICATIONS
HILVERSUM, THE NETHERLANDS
Order No.:
Manual No.:
Date:
Great care has been taken to ensure that the information
contained in this handbook is accurate and complete.
Should any errors or omissions be discovered or should any
user wish to make a suggestion for improving this handbook,
they are invited to send the relevant details to :
PHILIPS BUSINESS COMMUNICATIONS
CUSTOMER SERVICES
P.O. BOX 32
1200 JD HILVERSUM
THE NETHERLANDS
© PHILIPS COMMUNICATION SYSTEMS B.V.
All right are reserved. Reproduction in whole or in part is
prohibited without the written consent of the copyright owner.
All brand names and product names in this document are
trademarks or registered trademarks of their respective companies.
9504 404 19402
2005
June 2005

i
Contents
Contents ....................................................................................................i
Section 1: Introduction
SOPHO ErgoLine D330 telephone layout......................................... 1
SOPHO ErgoLine D325 / ErgoLine@Net telephone layout........... 2
Section 2: Making and Answering Calls
Making Calls
Dialing a number ................................................................................... 3
Dialing hands-free.................................................................................. 3
Dialing a number offline ....................................................................... 3
Dialing using a speed-dial key ............................................................. 4
Using the personal directory or the extra phonebook(s) ................... 5
Using the Caller's List
Displaying the Callers list ..................................................................... 6
Calling someone from the Callers list ................................................. 6
Removing someone from the Callers list............................................ 7
Using the Last Number Redial
Calling someone from the Redial list .................................................. 8
Removing a number from the Redial list............................................ 8
Editing a number from the Redial list [D330 only] ........................... 9
Dialing a number from the Redial list during a call......................... 10
Storing the number of a connected party to the Redial list ............ 10

ii
Answering and Ending a Call
Answering an incoming call............................................................... 11
Answering a diverted call ................................................................... 11
Ending a call ......................................................................................... 12
Disconnecting a call............................................................................. 12
Switching between Listen-In, Hands-free &
Softspeaking
Switching from Soft-speaking to Listen-in....................................... 13
Switching from Softspeaking to Handsfree...................................... 13
Switching from Hands-free to Listen-in ........................................... 13
Switching from Hands-free to Soft-speaking................................... 14
Switching from Listen-in to Soft-speaking....................................... 14
Switching from Listen-in to Hands-free ........................................... 14
Switching the Active Microphone Off and On
Switching the active microphone off and on.................................... 15
Using Hold
Putting the caller on Hold and calling someone else ....................... 16
Transferring a call ................................................................................ 16
Shuffling between two calls ............................................................... 17
Connecting to a held call and disconnecting a current call ............. 17
Connecting to a held call after being disconnected.......................... 18
Setting up a three-party conference ................................................... 19
Things You Can Do if the Line is Busy or Not
Answered
Calling back a busy number or a not answering call ....................... 20
Canceling a Callback........................................................................... 21

iii
Things You Can Do if the Line is Busy
Intruding on a busy line....................................................................... 22
Waiting for a busy extension.............................................................. 22
Answering Incoming Call Waiting
Viewing the I.D. of the waiting incoming call ................................. 23
Switching between the current call and a waiting incoming call ... 23
Ending the current call and answering call waiting ......................... 24
Answering incoming call waiting whilst programming ................ 24
Calling in a Waiting Message
Calling in a waiting message.............................................................. 25
Preparing a Number During a Call
Preparing a number during a call ....................................................... 26
Section 3: Administration Functions
Diverting Calls
Diverting calls to a specific extension ............................................... 27
Deactivating a diversion from your phone ....................................... 27
Monitoring the Costs and Duration of Calls
Monitoring cost and call duration ...................................................... 28

iv
Using the Directory
Adding a name to the personal directory .......................................... 29
Removing a name from the directory................................................ 31
Modifying a name in the directory [D330]....................................... 32
Modifying a name in the directory [D325]....................................... 34
Copying from the extra phonebook to the personal directory........ 36
Section 4: Customizing your Telephone
Changing the Contrast of your Display
Changing the contrast of your display [D330 only] ........................ 37
Toggling Features On and Off
Toggling features on and off .............................................................. 38
Changing Specific Telephone Settings
Changing the language of your telephone ........................................ 40
Adjusting the ringer volume on your phone..................................... 41
Adjusting the ringer melody on your phone..................................... 42
Locking the Telephone
Locking the telephone......................................................................... 43
Locking: barring access to programming functions ........................ 44
Lock: set direct call to…..................................................................... 44
Lock: receive calls only....................................................................... 45
Unlocking the telephone ..................................................................... 45
Changing your password to lock the telephone ............................... 46
Setting the Voice Output Medium
Setting the voice output medium ....................................................... 47

v
Using Special Mode
Entering the special mode................................................................... 48
Clearing all personal information (keys, directory) ......................... 49
Downloading features to your telephone .......................................... 50
How to return to user mode................................................................ 51
Setting Up and Using Memory Keys
Programming a speed-dial number into an empty memory key.... 52
Programming a function in an empty memory key......................... 53
Programming a groupfacility in an empty memory key................. 55
Editing the contents of a memory key............................................... 57
Clearing the contents of a memory key............................................. 58
Using a function key to activate or deactivate a function................ 59
Using a speed key during a call.......................................................... 59
Section 5: Using Group Functions
How to use Group Features
Using Group facilities.......................................................................... 60
Monitoring the status of group facility keys ..................................... 61
Making a call to a group member...................................................... 63
Making an intercom call to a group member ................................... 64
Answering an incoming call for a group member........................... 65
Answering an incoming call from a group member .......................66
Toggling your telephone between absent and present .................... 66
Switching your telephone absent for incoming group calls............ 68
Remotely toggling another telephone absent and present............... 69
Answering calls for executives........................................................... 70
Answering group calls, private calls or personal calls..................... 71
Parking and uptaking a call................................................................. 72
Using an alternative secretary............................................................. 73
How to observe the group status........................................................ 74

vi
Glossary
Glossary ................................................................................................ 75

Introduction 1
SOPHO ErgoLine D330 telephone layout
123
456
789
0
OK
ABC
GHI JKL
PQRS TUV
MNO
WXYZ
DEF
ErgoLine
Backspace
Hold
Shift
Options
Memory keys
Volume
Loudspeaker
Mic mute
LNR
Exit

Introduction2
SOPHO ErgoLine D325 / ErgoLine@Net
telephone layout

Making Calls 3
Dialing a number
1Lift the handset
2Type the number you want
Dialing hands-free
1Press the Loudspeaker key
2Type the number you want
Dialing a number offline
1Type the number you want
or or OK
2Either lift the handset, press the key or
press OK

Making Calls4
Dialing using a speed-dial key
Before you can dial someone using a Speed-dial key, you must have
programmed it with the number, (see the section Programming a speed-
dial number into an empty memory key).
or
1Lift the handset or press the key
or
+
2Press the speed-dial key you want
or
Press Shift and the speed-dial key to
access the second level
or or OK
3Either replace the handset, press the
Loudspeaker key or press OK to end the
call
Note: If ‘one keystroke call’ setup is active (see the section Toggling
features on and off), you only have to press the speed-dial key. The call is
then set up automatically.

Making Calls 5
Using the personal directory or the extra
phonebook(s)
The directory, often called personal directory, is present in your telephone.
Before you can dial someone using the directory, you must have a
directory set up with names and numbers (see Adding a name to the
directory). It can contain up to 100 names.
An extra phonebook consists of names/numbers, present in the system e.g.
a list of the employees in the company. An extra phonebook is not always
present, this depends on the system.
1Press the Options key.
2Scroll to the desired item
Note: The extra phonebooks are not
always present. This depends on the
system.
OK 3Press OK
4Key the first letter (or more) of the name
you are calling for example, to enter B
press key 2 twice
5Scroll if necessary to find the name you
want
OK 6Press OK to display the number
or or OK
7Either lift the handset, press the
loudspeaker key or press OK

Using the Callers List6
Displaying the Callers list
The Callers option is only available if there are entries in the Callers list.
Any new callers are indicated by the Options icon flashing in the display.
The Callers list can contain 10 callers numbers and/or messages.
1Press the Options key
OK or + OK
2If you are accessing new information in
the Callers list that you have not
previously read, the Callers option will
appear in the display. Press OK
If you are accessing information that you
have previously read, scroll to the Callers
option and press OK
3Scroll to see all the callers in the list
Calling someone from the Callers list
or or OK
To call the person from the Callers list
whose name is in the display, either lift
the handset, press the Loudspeaker key,
or press OK

Using the Callers List 7
Removing someone from the Callers list
1To remove the person from the Callers
list whose name is in the display, press
the Options key
OK 2Press OK

Using the Last Number Redial8
Calling someone from the Redial list
Every time you make a call the number you call is stored in the Redial list.
This list can contain 5 numbers
1Press the Redial key
2Scroll to find the number/name you want
to call
or or OK
3Either lift the handset, press the
Loudspeaker key, or press OK
Note: Any currently connected party is
put on Hold automatically
Removing a number from the Redial list
1Press the Redial key
2Scroll to the number you want to remove
3Press the Options key
OK 4Press OK to remove the entry

Using the Last Number Redial 9
Editing a number from the Redial list [D330 only]
1Press the Redial key
OK
<
<
<
<
2Scroll to the number you want to edit
OK
<
<
<
<
X
3Edit the number using the number keypad
and the horizontal cursor keys and the
backspace key
or or OK
4To dial the number, either lift the handset,
or, if using the telephone hands-free press
the Loudspeaker key, or press OK
The number is now stored in the Redial
list

Using the Last Number Redial10
Dialing a number from the Redial list during a call
1During a call, press the Redial key
2Scroll to the number you want to dial
OK 3Press OK. The connected party is put on
Hold and the number is dialed
Storing the number of a connected party to the
Redial list
1During a call, press the Options key
2Scroll to the Store number option
OK 3Press OK to store the number in the
Redial list