Polycom VVX 401 Reference guide

Switch among Phone Screens
To switch among screens: Press to view
the Home, Lines, or Calls screens.
Voicemail
1. Select either the or the Messages icon
from the Home screen.
2. Select Message Center > Connect.
3. Follow the prompts.
Telephone Quick Reference Card
Polycom VVX 401
Handset
Line Keys
Home Screen
Volume
Message
Waiting
Indicator
Home Button
Navigational
Wheel with
select button
Headset
Mute
Speakerphone
While on a call:
1. Select either the Transfer soft key or the
button.
2. To Blind Transfer, select the Blind soft key, or
Warm Transfer.
3. Dial a 10-digit number (to dial out) or enter
the extension.
4. Select the Dial soft key to push the call out.
Warm or Blind Transfer
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HV_QRG_POLY_400_3.17
Transfer
Voicemail
Hold
3-Way Conference Call
While on a call:
1. Select the Conference soft key to put the
original caller on hold and to open a new
line.
2. Dial a number or choose a contact.
3. When the dialed number or contact is on
the line, use the Conference soft key to
join the calls.

Telephone User Controls
Feature Code Result
All Call Forwarding - Enable
All Call Forwarding - Disable
Busy Call Forwarding - Enable
Busy Call Forwarding - Disable
Call Forwarding No Answer - Enable
Call Forwarding No Answer - Disable
Selective Call Forwarding - Enable
Selective Call Forwarding - Disable
Call Park
Call Retrieve (from Park)
Calling Name/Number Delivery - Enable
Calling Name/Number Delivery - Disable
Last Call Return
Voicemail - Retrieve Messages
Call Trace
Call Pick Up
Directed Call Pick Up
Speed Calling - Add Two-Digit Code
Speed Calling - Speed Dial Using a Code
Find Me Follow Me - Enable
Find Me Follow Me - Disable
Do Not Disturb - Enable
Do Not Disturb - Disable
*72+Num+dial
*73
*347+Num+dial
*348
*349+Num+dial
*350
*63
*83
xfer *13
*14+Orbit
*65
*85
*69
*9
*57
*11
*12
*75
10-49+dial
*55
*56
*78
*79
Forwards all calls to an extension or telephone number
Deactivate All Call Forwarding
Forwards a call when the dialed extension is busy
Deactivate Busy Call Forwarding
Forwards a call when the dialed extension is not answered
Deactivate Call Forwarding No Answer
Forwards calls from specific incoming number
Disables selective call forwarding
Parks a call at any of 5 Orbit addresses
Retrieves a parked call
Enables the display of the calling line ID on all calls
Prevents the display of the calling line ID on a single call
Return a call to the phone number of the last call received
Call to voicemail
Traces the origin of the last call received
Picks up a call ringing within the same business group
Picks up a call ringing at another extension
Enter the speed dial code followed by the number to which the code maps
Dial the assigned speed dial code
Enables Find Me Follow Me
Disables Find Me Follow Me
Sends calls to voicemail without ringing the phone
Deactivates Do Not Disturb