Spark VRV9517UWAC34 User manual

MODEM CONNECTED
LET’S GET SMART YOUR
Quick start guide
Spark Smart Modem - VRV9517UWAC34

Contents
Setup your smart modem on Fibre
Setup your smart modem on ADSL/VDSL
Troubleshooting
How to connect your devices
3 - 4
3
4
5 - 6
5
6
9 - 12
9
11
12
7 - 8
7
8
1
2
4
3
How to connect your modem on a Fibre connection
How to connect your landline on a Fibre connection
How to connect your modem on a ADSL/VDSL connection
How to connect your landline on a ADSL/VDSL connection
Check and x your internet using the Spark App
What do the lights mean?
Common issues
Wireless (Wi-Fi)
Wired (Ethernet)
1.1
1.2
2.1
2.2
4.1
4.2
4.3
3.1
3.2

Setup your Spark
modem on Fibre
3
Things you’ll need from the box
1.1 How to connect your modem on a Fibre connection
Plug the modem into a power
supply
Connect the BLUE ethernet
cable from the modem’s
“FIBRE” port to the Fibre box’s
port labelled “LAN1” or “GE1”
NOTE: The colour of the ports
on the modem and the Fibre box
(ONT) may not be the same as the
BLUE ethernet cable.
A.
B.
Modem
DSL
WPS
WLAN
WANLAN1LAN2LAN3LAN4USB PowerOn/Off
Phone2Phone1
Blue ethernet cable
Power supply unit
1

4
1.2 How to connect your landline on a Fibre connection
Locate a jackpoint within your
house and plug your phone
directly into the jackpoint
From your Fibre box (ONT),
check if you have a cable
coming out from “TEL1” or
“POTS1”
If the cable is connected
to a jackpoint or another
device, this means you have
“Integrated wiring”
B.A.
From your Fibre box (ONT), plug
your phone into the Fibre box’s
port labelled “POTS1” or “TEL1”
If you have Integrated wiring
How do I know if I have integrated wiring?
If you don’t have Integrated wiring
GE1/LAN1 GE2/LAN2 GE3/LAN3 GE4/LAN4
Fibre Box (ONT)
OR
OR

Setup your Spark
modem on ADSL/VDSL
5
Things you’ll need from the box
2.1 How to connect your modem on a ADSL/VDSL
connection
If you have a standard
jackpoint (BT) only
Plug the modem into a power
supply
Connect theGREYcable to
the modem’s “DSL” port to the
lter’s “ADSL” port
Connect the lter to the
jackpoint
A.
B.
C.
2
Power supply
unit
ADSL/Phone
cable
FilterModem
DSL
WPS
WLAN
WANLAN1LAN2LAN3LAN4USB PowerOn/Off
Phone2Phone1

6
2.2 How to connect your landline on a ADSL/VDSL
connection
NOTE: If you have an internet
jackpoint you can simply connect
your phone into the jackpoint
without the lter.
Plug the modem into a power
supply
Connect the BLACK VDSL
cable to the modem’s “DSL”
port to the jackpoint directly
Plug the phone cable into the
lter’s “PHONE” port and the lter
into any jackpoint
A.
B.
If you have an internet
jackpoint (RJ45)

How to connect your
devices
3
3.1 Wireless devices (Wi-Fi)
NOTE: You can nd the default Wi-Fi name and password located on the
back of the modem.
From your device’s Wi-Fi menu select the matching Wi-Fi name and enter the
Wi-Fi password to connect.
7

3.2 Wired devices (Ethernet)
Connect the YELLOW ethernet cable to modem’s “ETHERNET”port and then
to the device’s “ETHERNET” port.
8

9
Troubleshooting
4
4.1 Check and x your internet using the Spark App
If you download the Spark app and add your broadband account you can
check and x your internet.
The app can:
To download the app, go to the Apple App Store or Google Play Store and
search “Spark NZ”.
• Run tests to determine what the issue is
• Book a technician if there is a fault detected on the Spark network
• Guide you through setup related issues
• Connect you to our Chat agents if you need further assistance
Did you know?
How do I add my broadband account to the Spark App?
Click on the box icon from the navigation bar at the bottom of the
screen
Click “add” or the blue box icon and follow the onscreen steps to
add your broadband plan
1.
2.
See page 12 for diagrams

10
Broadband Plan
Add a broadband / landline
Monthly Mobile Plan
Add a pay monthly mobile
Prepaid Mobile Plan
Add a prepaid mobile
Hi! what do you want to add
Select one of the categories below
Add Access
100%
10$08 AM
SPARK
Click the question mark
icon and select “Check my
broadband”
The results will display. You can click the
“TROUBLESHOOT” button and follow the
onscreen steps to get your internet up and
running
Scan the QR code with your
smartphone camera or QR
code reader app
From the Spark app
Once your check is complete
Using the QR code
OR
How do I check my internet on the app?

11
4.2 What do the lights mean?
Wi-Fi/WPS LED Behaviour Description
No lights Wi-Fi is off
Solid red Wi-Fi is on with no security password
Solid blue Wi-Fi is on with security password
Flashing blue Wi-Fi is on with security password and is transmitting data
to a connected device(s)
Solid blue & flashing red WPS is progress
Internet LED Behaviour Description
No lights Modem is not connected to the power or is faulty
Solid green
Flashing blue DSL connection is being established
Solid blue DSL connection is established
Solid red Modem is not connected to the internet
Solid orange Modem is in BootP mode
Flashing green Modem firmware is being upgraded
Modem is on and is connected to the internet

4.3 Common issues
Issues Possible reasons How to fix
My internet has stopped
working
•Incorrect setup
•Loose or disconnected cables behind
the modem
•Network related issue outside the
house
•Check the cables are connected
securely
•Restart your modem
•Use the app to check your internet
My internet is really slow
•Poor Wi-Fi signal strength
•Multiple users connected at the same
time
•Speed of your plan is insufficient
•Restart your modem
•If possible, use a wired connection
•Upgrade to faster plan
•If possible, relocate the modem to a
more centralised location
•Use the 5GHz Wi-Fi band instead of
the 2.4GHz band
My internet keeps
dropping out
•Poor Wi-fi signal strength
•Network related issue outside the
house
•Faulty or missing filter for ADSL/VDSL
•Restart your modem
•Connect a filter to all jackpoints in
use if you are using ADSL/VDSL
I cannot connect my
device to the Wi-Fi
•Poor Wi-Fi signal strength
•Issue with the device
•Exceeds the maximum number of
devices on connected on Wi-Fi
•Restart your modem
•Ensure the Wi-fi on the modem is
switched on
•Restart your device
•Check your Wi-fi username and
password
Check and x your internet
by scanning the QR code
using your mobile phone
camera or QR code reader
Scan to check internet
If you are still having issues Go
to www.spark.co.nz/contactus
to chat or book a call with us.
Need assistance? Download the app
150200225400J R01 AMD