Spark 5G Smart Modem User manual

Let’s get your 5G Smart Modem connected
for your home or business.
Quick Start Guide
SMART
5G MODEM
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Contents
1Set up your Spark modem on 5G/4G LTE 3
1.1 How to connect your modem to power 3
2 How to connect your devices 4-6
2.1 Wireless devices (WiFi) 4
2.2 Wired devices (Ethernet) 5
2.3 How to connect your landline on your Wireless connection 6
3Personalise your modem settings 7-8
3.1 Accessing the modem’s web interface 7
3.2 Changing the WiFi name and password 8
4Troubleshooting 9-13
  4.1 CheckandxyourinternetusingtheSparkApp 9
4.2 What do the lights mean? 10
4.3 Common issues 13
Hold onto this booklet as you may need to refer back to it
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Set up your Spark
modem on 5G/4G
1
Power supply unit Modem
Things you’ll need from the box
A. Plug the modem into a
power supply.
B. Wait for the 5G NR light
to display, for optimal
performance ensure the
light is green.
C. For 4G mobile connectivity,
wait for the 4G LTE light
to display, for optimal
performance ensure the light
is green.
NOTE: You may need to move
your modem closer to the
window for a better signal.
1.1 How to connect your modem to power
Modem
RESET
WPS
WiFi
1
2
3
4
ETHERNET
USB
ON/OFF
SIM
POW ER
5G NR
4G LTE
WiF i / WPS
INTERNET
Fibre/Ethernet
Phone
PHONE
RESET
WPS
WiF i
1
2
3
4
ETHERNET
USB
ON/OFF
SIM
Fibre/Ethernet
Pho ne
POW ER
5G NR
4G LTE
WiF i / WPS
INTERNET
PHONE
RESET
WPS
WiFi
1
2
3
4
ETHERNET
USB
ON/OFF
SIM
POW ER
5G NR
4G LTE
WiF i / WPS
INTERNET
Fibre/Ethernet
Phone
PHONE
RESET
WPS
WiF i
1
2
3
4
ETHERNET
USB
ON/OFF
SIM
Fibre/Ethernet
Pho ne
POW ER
5G NR
4G LTE
WiF i / WPS
INTERNET
PHONE
3
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How to connect
your devices
2
From your devices WiFi menu select the matching
WiFi name, then enter the WiFi password to connect.
NOTE: YoucanndthedefaultWiFinameand
password located underneath the modem.
You will need these details each time you set up a new
device, so make sure the modem is easily accessible
or you have the details somewhere handy.
2.1 Wireless devices (WiFi)
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2.2 Wired devices (Ethernet)
Modem
LAN/Ethernet port
Modem
LAN/Ethernet port
For a higher throughput connection,
connect to the blue 2.5 Gigabit
Fibre/Ethernet port.
Connect one end of the yellow
ethernet cable to the modem’s
“Ethernet” port and the other to
your device’s “Ethernet” port.
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2.3 How to connect your landline on your
Wireless connection
A. Plug your phone into the
power supply.
B. Plug the phone directly into
the “Phone” port on the
back of the modem using the
grey cable.
Modem
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A. Openyourdevice’sinternetbrowser,forexample,GoogleChrome,
SafariorMozillaFirefox.
B. Type http://192.168.1.254 in the address bar and press enter.
C. Signinwiththedefaultcredentialsbelow:
Username - admin
Password - admin
D. You’ll be prompted to change the default password of the modem
to enhance the security.
See next page 8.
3.1 Accessing the modem’s web interface
Personalise your
modem settings
3
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A. SelectWLAN from the left menu list.
B. Replace the default WiFi name with your preferred name.
C. Replace the default WiFi password with your preferred password.
D. ScrolltothebottomofthepageandclickSave settings to save the changes you’ve made.
3.2 Changing the WiFi name and password
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Troubleshooting
4
4.1 CheckandxyourinternetusingtheSparkApp
Did you know?
IfyoudownloadtheSparkAppandaddyourbroadbandaccountyoucancheck
andxyourinternet.
Theappcan:
• Run tests to determine what is causing the issue
• Guide you through setup related issues
• Connect you to our Chat agents if you need further assistance
Todownloadtheapp,simplyvisittheAppleAppStoreorGooglePlayStore
andsearch“SparkNZ”.
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4.2 What do the lights mean?
Power Behaviour Description
No light Modemisnotconnectedtopower.
Solidgreen Modemison.
5G NR Behaviour Description
No light Modemisnotconnectedtothe5GNRmobilelink.
Solidgreen The signal strength is good.
Solidblue The signal strength is fair.
Solidred The signal strength is poor.
Thepositionofthe5GSmartModemcangreatlyinuence
the WiFi signal.
Ensureyoufollowthesetips:
• Where possible, place your modem up high.
• Denseobstaclessuchaswalls,oors,ceilings,hotwater
cylinders, aquariums etc. limit WiFi performance and range.
• Don’t place the modem near electronic devices such
as microwave ovens, cordless phones or wireless
transmitters like baby or room monitors – these can
cause interference of your WiFi signal.
• Don’t place the modem in an enclosed space such as a
cupboard, under or behind a desk or large items of furniture.
• If you want your WiFi coverage over a large area, try a
WiFiextenderorsimilarproduct.
Flashing green Modemrmwareisbeingupgraded.
Flashing red (fast) SIMfailure,accountset-upissue,ornoPIN(both4G&5G
willashinthisscenario).
Flashing blue Networkconnecting(both4G&5Gwillashinthisscenario).
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WiFi/WPS behaviour Description
No light WiFi is off.
Solidgreen WiFi is on.
Flashing green • Modemrmwareisbeingupgraded.
• 2.4G/5GWiFifunctionONandWPSactive
(duration 120 sec).
Flashing green (fast) • 2.4G/5GWiFifunctionONandWPStimeout/failure
(duration 5 sec).
4G LTE Behaviour Description
No light Modemisnotconnectedtothe4GLTEmobilelink.
Solidgreen The signal strength is good.
Solidblue The signal strength is fair.
Solidred The signal strength is poor.
Flashing green Modemrmwareisbeingupgraded.
Flashing red (fast) SIMfailure,accountset-upissue,ornoPIN(both4G&5G
willashinthisscenario).
Flashing blue Networkconnecting(both4G&5Gwillashinthisscenario).
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Phone Behaviour Description
No light No phone link.
Solidgreen Your phone account registration was completed successfully.
Phone link is up and connected.
Flashing green • Your phone account registration was completed
successfully. The phone is off-hook, i.e. call in progress.
• Modemrmwareisbeingupgraded.
LAN Ethernet LED Behaviour Description
No light No Ethernet LAN connection.
Solidgreen Ethernet LAN connection has been established.
Flashing green LAN port The Ethernet LAN port on the back of the modem is
sending or receiving data.
Internet LED Behaviour Description
No light Modemisnotconnectedtotheinternet.
Solidgreen Modemisconnectedtotheinternet.
Flashing green Modemrmwareisbeingupgraded.
12
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4.3 Common issues
Issues Possible reasons Howtox
Myinternethas
stopped working
• Incorrect setup
• Loose or disconnected
cables behind the modem
• Network related issue
outside the house
• SIMCardisnot
inserted correctly
• Check the cables are
connected securely
• Restart your modem
• CheckthatSIMcard
is inserted correctly
and securely
Myinternetisreallyslow • Poor WiFi signal strength
• Multipleusersconnected
at the same time
• Restart your modem
• If possible, use a wired
connection
• If possible, relocate
the modem to a more
centralised location
Myinternetkeeps
dropping out
• Poor WiFi signal strength
• Network related issue
outside the house
• Restart your modem
I cannot connect my
device to the WiFi
• Poor WiFi signal strength
• Issue with the device
• Exceedsthemaximum
number of devices on
connected on WiFi
• Restart your modem
• Ensure the WiFi on the
modem is switched on
• Restart your device
• Check your WiFi
username and password
Need assistance?
If you are still having issues.
Go to spark.co.nz/help to chat or book a call.
Download the app
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