Speakerbus ARIA Touch User manual
ARIA Touch
Guide Reference: UGARIATouch/R2
User Guide
speakerbus.com
Revision 2
Published Date: 18 Aug 2022
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Printed in the UK 2022.
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Speakerbus Technology Limited does not assume any liability that may occur due to the use or application of the product(s)
describes herein.
Revision History
Revision 1 February 2022
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ARIA Touch User Guide
Contents
Introduction......................................................................................................................... 7
End user features ................................................................................................................................................8
About this guide ..................................................................................................................................................8
Further help..........................................................................................................................................................8
Version...................................................................................................................................................................9
Compatibility........................................................................................................................................................9
Getting Started.................................................................................................................. 11
Prerequisites........................................................................................................................................................11
Hardware / software requirements ........................................................................................................................... 11
Sign in...................................................................................................................................................................11
Sign in invalid / denied..................................................................................................................................... 13
Sign out............................................................................................................................................................... 14
ARIA Touch Elements ...................................................................................................... 15
Layout view ........................................................................................................................................................ 15
Notification Toolbar.......................................................................................................................................... 16
Call Activity Status .........................................................................................................................................................17
Recording Configuration Status.................................................................................................................................17
Health Status ..................................................................................................................................................................18
User Menu.......................................................................................................................................................................18
Program .....................................................................................................................................................................19
Preferences .............................................................................................................................................................. 20
Audio Settings.......................................................................................................................................................... 22
Alert Override ................................................................................................................................................................ 23
Call Forwarding............................................................................................................................................................. 23
Do Not Disturb.............................................................................................................................................................. 24
Voicemail........................................................................................................................................................................ 24
Intercom Dashboard.................................................................................................................................................... 25
Intercom call status................................................................................................................................................ 26
Intercom privacy..................................................................................................................................................... 26
Microphone mute................................................................................................................................................... 26
Speaker mute........................................................................................................................................................... 26
Speaker volume slider.............................................................................................................................................27
Answerback...............................................................................................................................................................27
On hold..................................................................................................................................................................... 28
Clear .......................................................................................................................................................................... 28
Answer ...................................................................................................................................................................... 28
Intercom dial pad.................................................................................................................................................... 29
Intercom search...................................................................................................................................................... 29
Conferencing Dashboard ........................................................................................................................................... 30
Call Log Dashboard ......................................................................................................................................................31
Copy to personal directory................................................................................................................................... 32
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ARIA Touch User Guide
Tile Pages ....................................................................................................................................................................... 33
Volume Control Dashboard ....................................................................................................................................... 34
Set individual speakers/handsets......................................................................................................................... 35
Solo speaker mode................................................................................................................................................. 35
Mute all speakers .................................................................................................................................................... 36
Mute master speaker.............................................................................................................................................. 36
System Menu..................................................................................................................................................................37
Reset...........................................................................................................................................................................37
Debug Logging 1/2................................................................................................................................................. 38
Download Logs....................................................................................................................................................... 38
Device info ............................................................................................................................................................... 38
About......................................................................................................................................................................... 38
Speaker and handset call state indicators ...................................................................................................39
VAD Indicators............................................................................................................................................................... 39
Tile display area................................................................................................................................................ 40
Tile types ........................................................................................................................................................................40
Speed dial tile ...........................................................................................................................................................41
PBX appearance tile ................................................................................................................................................41
Voice service appearance tile .............................................................................................................................. 42
Virtual private wire tile ........................................................................................................................................... 42
Call activity tile ........................................................................................................................................................ 42
Intercom appearance tile...................................................................................................................................... 42
Soft group talk tile .................................................................................................................................................. 42
Speaker channel tile............................................................................................................................................... 43
Handset tile .............................................................................................................................................................. 43
Tile call state line icons................................................................................................................................... 44
Contextual softkeys..........................................................................................................................................45
Call Handling.....................................................................................................................47
Making a call using the dial pad.................................................................................................................... 48
Making a call using a speed dial.................................................................................................................... 48
Making a call using the directory dashboard ............................................................................................. 49
Making a call using the call log dashboard .................................................................................................50
Making a call using private wires ................................................................................................................... 51
Making an automatic ringdown (ARD) call ..............................................................................................................51
Making a manual ringdown (MRD) call.................................................................................................................... 52
Signalling on a manual ringdown (MRD)................................................................................................................. 52
Making a call whilst on an existing call ........................................................................................................52
Making a call using redial ................................................................................................................................53
Making a call private.........................................................................................................................................53
Barging in............................................................................................................................................................54
Answering calls..................................................................................................................................................54
Answering multiple calls..................................................................................................................................55
Placing a call on hold.......................................................................................................................................55
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ARIA Touch User Guide
Retrieving a call on hold..................................................................................................................................55
Transferring a call..............................................................................................................................................56
Cancel call transfer...........................................................................................................................................57
Immediate transfer speed dial........................................................................................................................57
Moving a call between handsets ...................................................................................................................58
Moving a call to a speaker channel...............................................................................................................58
Clearing a call ....................................................................................................................................................58
Missed calls ........................................................................................................................................................59
Conferencing ....................................................................................................................61
Standard conference........................................................................................................................................ 61
Creating an ARIA Touch (local) conference.............................................................................................................61
Removing conference participant(s)........................................................................................................................ 63
Ending an ARIA Touch (local) conference............................................................................................................... 63
Fast conference................................................................................................................................................ 64
Bulk Add ......................................................................................................................................................................... 66
Speaker Channels.............................................................................................................67
Assigning an appearance to a non-paging speaker channel ..................................................................67
Assigning an appearance to a paging speaker channel........................................................................... 68
Moving an appearance on a speaker channel to a handset................................................................... 68
Talking on a speaker channel ........................................................................................................................ 69
Clearing an ARD on a speaker channel....................................................................................................... 69
Speaking on a group talk tile ..........................................................................................................................70
Intercom............................................................................................................................. 71
Intercom and group calls................................................................................................................................ 71
Intercom..........................................................................................................................................................................71
Group calls......................................................................................................................................................................72
Making an intercom call..................................................................................................................................72
Answering an intercom call............................................................................................................................73
Answer an intercom call when the intercom dashboard is not displayed........................................................73
Answer an intercom call when the intercom dashboard is displayed ...............................................................74
Clearing an intercom call................................................................................................................................74
Making a group call ..........................................................................................................................................74
Talking on a mixing group call .......................................................................................................................75
Talking on an answerback group call ...........................................................................................................75
Programming .................................................................................................................... 77
Edit alert profiles ............................................................................................................................................... 77
Edit alert profiles properties....................................................................................................................................... 78
Edit personal directory.....................................................................................................................................79
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ARIA Touch User Guide
Adding a personal directory entry ............................................................................................................................80
Editing a personal directory entry..............................................................................................................................81
Deleting a personal directory entry.......................................................................................................................... 83
Group talk settings........................................................................................................................................... 84
Group talk settings properties ................................................................................................................................... 86
Program group talk.......................................................................................................................................... 86
Wipe speaker..................................................................................................................................................... 88
Edit line tile........................................................................................................................................................ 89
Edit line properties ....................................................................................................................................................... 92
Appendix A : Handset Feedback/Echo Issues ............................................................93
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ARIA Touch User Guide
Introduction
ARIA Touch is Speakerbus’ virtual endpoint that provides the same global hoot, advanced
telephony and private line functionality as available Speakerbus high end physical dealerboards.
Trader voice capabilities are accessible from a compatible browser and can be used on most
modern Windows audio capable devices.
With up to 100 fully customisable pages, enhanced directory search and simple page navigation,
ARIA Touch puts you in complete control of how you communicate.
ARIA Touch runs on iCS, Speakerbus’ secure, scalable, high-availability collaboration software
platform, which can be deployed in the cloud or on-premise and integrates seamlessly with
leading unified communications platforms as well as with leading voice recording solutions
ensuring all conversations can be captured, archived and audited in accordance with regulatory
and compliance requirements.
ARIA Touch provides access to all the Speakerbus voice services you’re permissioned to use
including telephony, intercom, ARD, MRD and Hoot lines and includes features for barge-in,
conference and transfer.
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ARIA Touch User Guide
End user features
• Call Types
• Telephony
• Intercom
• Group Calls
• Hoot ‘n’ Holler
• Private Wires - ARD (Automatic Ring Down) and MRD (Manual Ring Down)
• Group Talk
• Browser based HTML5 compliant application featuring SLATEUX Tile Interface
• Supports multiple audio devices
• Touch interface
• Full screen mode
• Seated user and device status information
• Advanced logging
• Incoming call notification
• Persistent user preferences between iD808 and web browser interface
• Browser closure notification
• Customisable user interface
• Corporate or personal telephony directory access
• Dial pad for telephony calls
• Combined corporate/personal/voice service search
About this guide
This guide explains how to use ARIA Touch’s touchscreen interface for private wires (ARD / MRD
/ Hoot), intercom (point to point / group calls), telephony (placing and answering calls / call
forwarding / conferencing) and assigning these to speaker channels / handsets / headsets.
Further help
In all instances, first seek help from your System Administrator. If necessary, your System
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ARIA Touch User Guide Getting Started
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ARIA Touch User Guide
Getting Started
Getting Started
Prerequisites
Hardware / software requirements
The following hardware and software is required to connect to ARIA Touch:
• Android® / Windows® / macOS® device
• WebRTC compatible broswer such as Google Chrome® v54+ and Mozilla Firefox® v50+
• A touchscreen display resolution of 1280 x 800 pixels minimum (not required but may be
preferred)
• A microphone and speaker; up to three microphones /speakers for multiple streams
• Wired or wireless connection with communication to the backend Speakerbus system
Sign in
There are two ways to sign into ARIA Touch depending on the configuration set by your
organisation:
• Using Speakerbus credentials
• Using your organisation’s Active Directory credentials
To sign in to ARIA Touch:
1. You must have a microphone and speaker available on your device before connecting to ARIA
Touch, see Prerequisites on page 11.
2. Type the soft client web address into your web browser.
This will display one of the following sign in screens depending on your organisations’
configuration (see below).
Sign in with only Speakerbus
Credentials
Sign in with Speakerbus
Credentials; option to sign in with
Active Directory Credentials
Sign in with Active Directory
Credentials; option to sign in with
Speakerbus and/or alternative
Active Directory Credentials
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ARIA Touch User Guide Getting Started
3. Type the username and password into the User ID and Password text boxes respectively.
4. Ensure the correct CloudBase is selected.
5. If offered sign in with solely Speakerbus Credentials (left image shown above), go to Step 8.
6. If offered sign in with Speakerbus/Active Directory Credentials, touch and touch
authentication type, Speakerbus or Microsoft Active Directory.
7. If selecting Active Directory authentication, select to choose the Active Directory to use
to authenticate sign in. In the example below three domains ACL, DFR and FGR are available.
8. Select SIGN IN. If sign in fails see Sign in invalid / denied on page 13.
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ARIA Touch User Guide
Getting Started
Sign in invalid / denied
Check your User ID is correctly entered and re-enter the Password by touching the white text
entry field below Password, see Sign in on page 11. To sign in touch the SIGN IN softkey.
If sign in is denied to the CloudBase collection check that you have selected the CloudBase
Collection that you have permission to use.
• If sign in is denied then please contact your System Administrator.
• If you do not know your User ID and/or Password contact your System Administrator.
• If you continue to have sign in denied to the CloudBase collection contact your System Administrator
as you may not have permission to use ARIA Touch.
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ARIA Touch User Guide Getting Started
Sign out
To sign out of ARIA Touch:
1. Touch the User Information softkey located at the top left of the touchscreen.
This displays several menu options including Sign Out highlighted below.
2. Touch Sign Out.
This will display a ‘CONFIRM’ sign out dialog.
3. Touch YES to confirm signing out.
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ARIA Touch User Guide
ARIA Click Elements
ARIA Touch Elements
Layout view
8 x Contextual Softkeys
Tile Display
Area
Notification
Toolbar
The ARIA Touch interface comprises of three main elements and has the same look, feel and
operability as Speakerbus’ AYRE physical dealerboard.
• Notification Toolbar (page 16) includes:
• User Menu
• Call activity status
• Alert override
• Call forwarding
• Do not disturb
• Voicemail
• Intercom dashboard
• Conferencing dashboard
• Call log dashboard
• Tile pages
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ARIA Touch User Guide ARIA Click Elements
• Volume control dashboard
• System Menu/recording configuration/health status
• Tile Display Area, see page 40.
• Contextual softkeys, see page 45.
Notification Toolbar
The notification toolbar displays the current status of ARIA Touch including:
Call Activity Status on page 17.
Recording Configuration Status on page 17.
Health Status on page 18.
The notification toolbar also provides access to:
User Menu on page 18.
Alert Override on page 23.
Call Forwarding on page 23.
Do Not Disturb, see page 24.
Voicemail on page 24.
Intercom Dashboard, see page 25.
Conferencing Dashboard, see page 30.
Call Log Dashboard, see page 31.
Tile Pages, see page 33.
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ARIA Touch User Guide
ARIA Click Elements
Volume Control Dashboard, see page 34.
System Menu, see page 37.
Call Activity Status
Call Activity displays:
• Date and Time
• Ringing Calls
• On hold Calls
• Busy Elsewhere Calls
• Handset 1 and Handset 2 Status
Recording Configuration Status
State State Explanation
Fully
Recorded
Indicates all audio sources are configured for recording.
Partially
Recorded
Indicates some audio sources are configured for recording.
Error Indicates an “Always Record” audio source is not recorded.
Not
Recorded
Indicates no audio is recorded.
To view details of the recording configuration status:
1. Select the System Menu softkey.
2. Select Health Status.
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ARIA Touch User Guide ARIA Click Elements
Health Status
State State Explanation
Good Health status is good.
Bad Health status is bad, indicates one or more issues.
To view details of the health status:
1. Select the User Menu softkey.
2. Select Health Status.
If any errors are shown, touch the indicator for more information and report to your System
Administrator. To perform a reset, see Reset on page 37.
User Menu
Touch the user menu softkey to display the following user information/menu options:
• User. This is the username.
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ARIA Touch User Guide
ARIA Click Elements
• Speakerbus ID. This is the signed in user Speakerbus identification.
• Sign In ID. This is the signed in Active Directory user identification.
• Telephone. This is the default PBX appearance assigned by your System Administrator. It is
the default appearance used when making telephony calls, see PBX appearance tile on page
41.
• Intercom. This is the intercom number assigned to the signed in user.
• Program. Touch to edit alert profiles, personal directory, group talk, wipe speaker and line
tiles, see Programming on page 77.
• Preferences. Touch to configure user preferences, see page 20.
• Audio Settings. Touch to configure audio settings, see Audio Settings on page 22.
• Sign Out. Touch to sign out, see page 14.
Program
Touch the Program option to display the following options:
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ARIA Touch User Guide ARIA Click Elements
Program:
• Edit Alert Profiles. Touch to edit alert profiles which are used to distinguish incoming alerts
from one another, see Edit alert profiles on page 77.
• Edit Personal Directory. Touch to add, edit and delete personal directory entries, see Edit
personal directory on page 79.
• Group Talk Settings. Touch to edit handset status, group talk labels and group talk tile
latching, see Group talk settings on page 84.
• Program Group Talk. Touch to select the speakers to assign to a group talk, see Program
group talk on page 86.
• Wipe Speaker. Touch to clear an appearance off a speaker channel tile, see Wipe speaker on
page 88.
• Edit Line Tile. This option is used to apply alert profiles to a line tile and edit label size and
style (colour), see Edit line tile on page 89.
Preferences
Touch the Preferences option to display the following user options:
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