Speakerbus ARIA Touch User manual

ARIA Touch
Guide Reference: UGARIATouch/R2
User Guide
speakerbus.com
Revision 2
Published Date: 18 Aug 2022

All rights reserved © Copyright 2022, Speakerbus Technology
Printed in the UK 2022.
Speakerbus Technology Limited reserves the right to make changes to the information in this document at any time without
notice. Information published in this document is believed to be reliable. However, Speakerbus Technology Limited assumes
no liabilities for inaccuracies or omissions in this document, or liability arising from the use of such information.
Speakerbus Technology Limited assumes no liability for the infringement of patents or other intellectual property rights
owned by third parties which may result from the application of this information.
No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical, for any
purposes, without the written permission of Speakerbus Technology Limited.
Trademarks
Speakerbus Technology company logo is a registered trademark of Speakerbus Technology Limited. Speakerbus is a
trademark of Speakerbus Technology Limited.
Statement of Conditions
Speakerbus reserves the right to make changes to the products described in this document without notice.
Speakerbus Technology Limited does not assume any liability that may occur due to the use or application of the product(s)
describes herein.
Revision History
Revision 1 February 2022

3
ARIA Touch User Guide
Contents
Introduction......................................................................................................................... 7
End user features ................................................................................................................................................8
About this guide ..................................................................................................................................................8
Further help..........................................................................................................................................................8
Version...................................................................................................................................................................9
Compatibility........................................................................................................................................................9
Getting Started.................................................................................................................. 11
Prerequisites........................................................................................................................................................11
Hardware / software requirements ........................................................................................................................... 11
Sign in...................................................................................................................................................................11
Sign in invalid / denied..................................................................................................................................... 13
Sign out............................................................................................................................................................... 14
ARIA Touch Elements ...................................................................................................... 15
Layout view ........................................................................................................................................................ 15
Notification Toolbar.......................................................................................................................................... 16
Call Activity Status .........................................................................................................................................................17
Recording Configuration Status.................................................................................................................................17
Health Status ..................................................................................................................................................................18
User Menu.......................................................................................................................................................................18
Program .....................................................................................................................................................................19
Preferences .............................................................................................................................................................. 20
Audio Settings.......................................................................................................................................................... 22
Alert Override ................................................................................................................................................................ 23
Call Forwarding............................................................................................................................................................. 23
Do Not Disturb.............................................................................................................................................................. 24
Voicemail........................................................................................................................................................................ 24
Intercom Dashboard.................................................................................................................................................... 25
Intercom call status................................................................................................................................................ 26
Intercom privacy..................................................................................................................................................... 26
Microphone mute................................................................................................................................................... 26
Speaker mute........................................................................................................................................................... 26
Speaker volume slider.............................................................................................................................................27
Answerback...............................................................................................................................................................27
On hold..................................................................................................................................................................... 28
Clear .......................................................................................................................................................................... 28
Answer ...................................................................................................................................................................... 28
Intercom dial pad.................................................................................................................................................... 29
Intercom search...................................................................................................................................................... 29
Conferencing Dashboard ........................................................................................................................................... 30
Call Log Dashboard ......................................................................................................................................................31
Copy to personal directory................................................................................................................................... 32

4
ARIA Touch User Guide
Tile Pages ....................................................................................................................................................................... 33
Volume Control Dashboard ....................................................................................................................................... 34
Set individual speakers/handsets......................................................................................................................... 35
Solo speaker mode................................................................................................................................................. 35
Mute all speakers .................................................................................................................................................... 36
Mute master speaker.............................................................................................................................................. 36
System Menu..................................................................................................................................................................37
Reset...........................................................................................................................................................................37
Debug Logging 1/2................................................................................................................................................. 38
Download Logs....................................................................................................................................................... 38
Device info ............................................................................................................................................................... 38
About......................................................................................................................................................................... 38
Speaker and handset call state indicators ...................................................................................................39
VAD Indicators............................................................................................................................................................... 39
Tile display area................................................................................................................................................ 40
Tile types ........................................................................................................................................................................40
Speed dial tile ...........................................................................................................................................................41
PBX appearance tile ................................................................................................................................................41
Voice service appearance tile .............................................................................................................................. 42
Virtual private wire tile ........................................................................................................................................... 42
Call activity tile ........................................................................................................................................................ 42
Intercom appearance tile...................................................................................................................................... 42
Soft group talk tile .................................................................................................................................................. 42
Speaker channel tile............................................................................................................................................... 43
Handset tile .............................................................................................................................................................. 43
Tile call state line icons................................................................................................................................... 44
Contextual softkeys..........................................................................................................................................45
Call Handling.....................................................................................................................47
Making a call using the dial pad.................................................................................................................... 48
Making a call using a speed dial.................................................................................................................... 48
Making a call using the directory dashboard ............................................................................................. 49
Making a call using the call log dashboard .................................................................................................50
Making a call using private wires ................................................................................................................... 51
Making an automatic ringdown (ARD) call ..............................................................................................................51
Making a manual ringdown (MRD) call.................................................................................................................... 52
Signalling on a manual ringdown (MRD)................................................................................................................. 52
Making a call whilst on an existing call ........................................................................................................52
Making a call using redial ................................................................................................................................53
Making a call private.........................................................................................................................................53
Barging in............................................................................................................................................................54
Answering calls..................................................................................................................................................54
Answering multiple calls..................................................................................................................................55
Placing a call on hold.......................................................................................................................................55

5
ARIA Touch User Guide
Retrieving a call on hold..................................................................................................................................55
Transferring a call..............................................................................................................................................56
Cancel call transfer...........................................................................................................................................57
Immediate transfer speed dial........................................................................................................................57
Moving a call between handsets ...................................................................................................................58
Moving a call to a speaker channel...............................................................................................................58
Clearing a call ....................................................................................................................................................58
Missed calls ........................................................................................................................................................59
Conferencing ....................................................................................................................61
Standard conference........................................................................................................................................ 61
Creating an ARIA Touch (local) conference.............................................................................................................61
Removing conference participant(s)........................................................................................................................ 63
Ending an ARIA Touch (local) conference............................................................................................................... 63
Fast conference................................................................................................................................................ 64
Bulk Add ......................................................................................................................................................................... 66
Speaker Channels.............................................................................................................67
Assigning an appearance to a non-paging speaker channel ..................................................................67
Assigning an appearance to a paging speaker channel........................................................................... 68
Moving an appearance on a speaker channel to a handset................................................................... 68
Talking on a speaker channel ........................................................................................................................ 69
Clearing an ARD on a speaker channel....................................................................................................... 69
Speaking on a group talk tile ..........................................................................................................................70
Intercom............................................................................................................................. 71
Intercom and group calls................................................................................................................................ 71
Intercom..........................................................................................................................................................................71
Group calls......................................................................................................................................................................72
Making an intercom call..................................................................................................................................72
Answering an intercom call............................................................................................................................73
Answer an intercom call when the intercom dashboard is not displayed........................................................73
Answer an intercom call when the intercom dashboard is displayed ...............................................................74
Clearing an intercom call................................................................................................................................74
Making a group call ..........................................................................................................................................74
Talking on a mixing group call .......................................................................................................................75
Talking on an answerback group call ...........................................................................................................75
Programming .................................................................................................................... 77
Edit alert profiles ............................................................................................................................................... 77
Edit alert profiles properties....................................................................................................................................... 78
Edit personal directory.....................................................................................................................................79

6
ARIA Touch User Guide
Adding a personal directory entry ............................................................................................................................80
Editing a personal directory entry..............................................................................................................................81
Deleting a personal directory entry.......................................................................................................................... 83
Group talk settings........................................................................................................................................... 84
Group talk settings properties ................................................................................................................................... 86
Program group talk.......................................................................................................................................... 86
Wipe speaker..................................................................................................................................................... 88
Edit line tile........................................................................................................................................................ 89
Edit line properties ....................................................................................................................................................... 92
Appendix A : Handset Feedback/Echo Issues ............................................................93

7
ARIA Touch User Guide
Introduction
ARIA Touch is Speakerbus’ virtual endpoint that provides the same global hoot, advanced
telephony and private line functionality as available Speakerbus high end physical dealerboards.
Trader voice capabilities are accessible from a compatible browser and can be used on most
modern Windows audio capable devices.
With up to 100 fully customisable pages, enhanced directory search and simple page navigation,
ARIA Touch puts you in complete control of how you communicate.
ARIA Touch runs on iCS, Speakerbus’ secure, scalable, high-availability collaboration software
platform, which can be deployed in the cloud or on-premise and integrates seamlessly with
leading unified communications platforms as well as with leading voice recording solutions
ensuring all conversations can be captured, archived and audited in accordance with regulatory
and compliance requirements.
ARIA Touch provides access to all the Speakerbus voice services you’re permissioned to use
including telephony, intercom, ARD, MRD and Hoot lines and includes features for barge-in,
conference and transfer.

8
ARIA Touch User Guide
End user features
• Call Types
• Telephony
• Intercom
• Group Calls
• Hoot ‘n’ Holler
• Private Wires - ARD (Automatic Ring Down) and MRD (Manual Ring Down)
• Group Talk
• Browser based HTML5 compliant application featuring SLATEUX Tile Interface
• Supports multiple audio devices
• Touch interface
• Full screen mode
• Seated user and device status information
• Advanced logging
• Incoming call notification
• Persistent user preferences between iD808 and web browser interface
• Browser closure notification
• Customisable user interface
• Corporate or personal telephony directory access
• Dial pad for telephony calls
• Combined corporate/personal/voice service search
About this guide
This guide explains how to use ARIA Touch’s touchscreen interface for private wires (ARD / MRD
/ Hoot), intercom (point to point / group calls), telephony (placing and answering calls / call
forwarding / conferencing) and assigning these to speaker channels / handsets / headsets.
Further help
In all instances, first seek help from your System Administrator. If necessary, your System
Administrator can email the Speakerbus Global Helpdesk at customer[email protected]

9
ARIA Touch User Guide
Getting Started
Version
This document is written for ARIA Touch version 2.500.
For more information on the version, see Device info on page 38.
Compatibility
ARIA Touch version 2.500 is compatible with iManager Centralised Management System (iCMS)
version 3.960.3.0 or higher.

10
ARIA Touch User Guide Getting Started