Standard Change-Makers TG02H User manual

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Contents
1.0 EF+ MODULE BASIC INSTRUCTIONS ........................................................5
1.1 Navigating The Available Menus .......................................................................................... 7
1.2 Main Menu Descriptions And Menu Navigation................................................................... 8
1.3 Report and Print Features....................................................................................................... 9
1.4 Navigating The Main Menu List.......................................................................................... 10
1.5 Accept Report....................................................................................................................... 11
1.6 Audit Report......................................................................................................................... 12
1.7 Bills Accepted Settings ........................................................................................................ 13
1.8 Selectable Vend Settings...................................................................................................... 13
1.9 Pulse Vend Settings.............................................................................................................. 15
1.10 Accumulate Vend Settings ................................................................................................... 16
1.11 Coin Vend Settings............................................................................................................... 16
1.12 Bill Vend Settings ................................................................................................................ 17
1.13 Event Report......................................................................................................................... 17
1.14 Card and Bill Fast Vend Settings ......................................................................................... 18
1.14.1 Bill Fast Vend Settings................................................................................................. 18
1.14.2 Card Fast Vend Settings............................................................................................... 19
1.15 Printer Settings ..................................................................................................................... 19
1.16 Printer Reports...................................................................................................................... 20
1.17 Credit Settings ...................................................................................................................... 21
1.17.1 Card System ................................................................................................................. 21
1.17.2 Application type ........................................................................................................... 21
1.17.3 Allow duplicate cards? ................................................................................................. 21
1.17.4 Update Network Settings?............................................................................................ 21
1.17.5 View error message ...................................................................................................... 21
1.17.6 Credit Card Tax............................................................................................................ 21
1.17.7 Card Swipe Fee ............................................................................................................ 21
1.17.8 Card Trans Fee ............................................................................................................. 21
1.17.9 Demo Mode Enable...................................................................................................... 21
1.18 Auxillary Vend Settings ....................................................................................................... 22
1.19 Email Settings ...................................................................................................................... 22
1.19.1 Recipient....................................................................................................................... 24
1.19.2 Alerts ............................................................................................................................ 24
1.19.3 Reports ......................................................................................................................... 25
1.19.4 Report Send Time......................................................................................................... 26
1.19.5 Send Service Reports ................................................................................................... 27
1.19.6 Update Network Settings ............................................................................................. 27
1.19.7 Quick Email Reports .................................................................................................... 27
1.19.8 Troubleshooting email.................................................................................................. 27
1.20 Machine Alert Settings......................................................................................................... 27
1.20.1 Bill Acceptor Stacker Full Alert................................................................................... 28
1.20.2 Dispenser Sold Out Alert ............................................................................................. 28
1.20.3 Display Dispense Amounts .......................................................................................... 28
1.21 MiniMech Bill Dispenser Settings ....................................................................................... 28
1.22 Other Settings....................................................................................................................... 30
1.23 Configuration Report............................................................................................................ 33
2.0 ERROR CONDITIONS ....................................................................................33

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3.0 PRINTER MODULE ........................................................................................35
3.1 Printer Model: Custom TG02H (Receipt and Audit Printer) 2016 and later........................35
3.1.1 Loading Paper In The Printer ...........................................................................................35
3.1.2 Printer Troubleshooting ....................................................................................................36
3.1.3 Printer Fault Conditions....................................................................................................36
3.2 Printer Model: Hengstler X-56 (Receipt and Audit Printer) before 2016 ............................37
3.2.1 Loading Paper In The Printer ...........................................................................................37
3.2.2 Printer Troubleshooting ....................................................................................................38
3.2.3 Printer Fault Conditions....................................................................................................38
3.3 Printer Model: Citizen CMP-20 (Portable Audit Printer).....................................................39
3.3.1 Loading Paper In The Printer ...........................................................................................39
3.3.2 Printer Troubleshooting ....................................................................................................39
3.3.3 Printer Fault Conditions....................................................................................................39
4.0 CREDIT CARD .................................................................................................40
4.1 Datacap .................................................................................................................................41
4.1.1 Dial-Up Modem................................................................................................................42
4.1.2 High Speed Modem ..........................................................................................................42
4.1.3 Troubleshooting The Credit Card Module .......................................................................42
4.1.4 Restoring Your Merchant Profile .....................................................................................43
4.2 MDB .....................................................................................................................................44
4.2.1 Nayax AMIT Telemeter and VPOS Reader .....................................................................45
4.2.2 Nayax VPOS Touch .........................................................................................................46
4.2.3 USA Tech. ePort...............................................................................................................47
4.2.4 CryptoPay Swipe ..............................................................................................................48
5.0 RELAY MODULE BASIC INSTRUCTIONS ...............................................49
6.0 DOOR SWITCH MODULE BASIC INSTRUCTIONS................................50
7.0 USER DISPLAY MODULE BASIC INSTRUCTIONS ................................51
8.0 KEY SWITCH OPTION ..................................................................................52
Service Centers .............................................................................................................56

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1.0 EF+ MODULE BASIC INSTRUCTIONS
!!!! CAUTION !!!!
Always disconnect the 24V power supply(s) before adding or removing a module. Failure to do
so can result in corrupt data and premature component failure.
SD CARD * see below
DATA
BUTTON 4
(
Pulse Mode =
BUTTON 3
(
Pulse Mode = Vend
)
BUTTON 2 (Pulse Mode = Subtract One)
BUTTON 1 (Pulse Mode = Add One)
DISPLAY
DOOR SWITCH
ETHERNET
CARD
SYSTEM
PRINTER
OUT
OF
SERVICE
POWER
IN
POWER
OUT
AUXILIARY
BUTTON IN
OR
KEYSWITCH
RELAY OUT
* Note: Used for firmware updates.
SD card is not shipped with EF+.

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1.1 Navigating The Available Menus
1. MAIN MENU ITEMS – Each main menu item relates to either a Setting or a Report feature.
a. Settings are nothing more than system parameters that can be used to establish the
machine behavior. Settings will typically relate to the hardware modules that you have
purchased. For example, the “Bills Accepted Settings” menu relates to the bill acceptor
and can be used to set the bill denominations to be accepted. As a result, you can change
the acceptance and security behaviors of the machine.
b. Reports allow you to view records that are stored in the machine. These records are
useful for accounting and troubleshooting. See the “Report And Print Features” (section
1.3) for an explanation of the benefits of each report.
2. GETTING STARTED - Always start at the “MAIN MENU” screen. Note – you can return to
the Main Menu screen at any time by pressing the EXIT button one or more times. Find the
desired Setting or Report by pressing the RIGHT (forward) arrow button. To view the previous
main menu, item simply press the LEFT (back) arrow. Once you have found the desired setting
or report, you can then go down into the Details List for this item to view additional details
related to it. Note – the main menu headings are in CAPS (all capitalized letters). If the machine
has an error the error message will be displayed instead of “MAIN MENU”.
3. DETAIL LISTS – The UP and DOWN arrow buttons are used to navigate up and down through
the list of details for a given feature group. You can move down in the list by pressing the
DOWN arrow button. You can move up in the list by pressing the UP arrow button.
When the end of the list is reached, the following message is displayed: “end of list”. At this
point you can press either the EXIT or DOWN arrow button to get back to the top of the list.
4. BUILT IN HELP – Help screens have been included in the EF+ module to assist you while you
are at the machine. The manual is the best place for detailed information. The help screen for
each feature can be viewed at any time by pressing the “?” button. Some help screens will not
Up
Help
Forward
Back
Down

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fit on a single display screen so it may be necessary to press the question-mark button (?) a
second or third time in order to view the next help screen. The help screens include detailed
information that pertains to the feature you are viewing or setting.
5. ENTERING TEXT – some Settings, for example setting the
header information for a transaction receipt, require that you
enter text. The text entry process was modeled after the
process used in older cell phones, whereby the numeric
keypad also doubles as a text keypad. For example: the #2
button is also used to enter the A-B-C text characters, the #3
button is for the D-E-F characters and so on. Use the picture
shown here to determine which text characters are
associated with the EF+ Module numeric keys. The lower
case text characters are also available. To view these, you
will need to press the associated numeric key multiple times.
6. DEFINITIONS – In this manual the words value and type
will be used to describe dispensers. Such as a 25¢ coin dispenser. The value is 25¢ and the type
is coin. The value can be in nickel increments from 5¢ up to $99.95. The type can be coin,
token, bill, card and ticket. The type and value are set at the dispenser.
1.2 Main Menu Descriptions And Menu Navigation
Following is a list of the features along with a brief description of how each one is used to enhance the
operation of machine. A detailed explanation for each feature along with an explanation for each setting
available is also available with the built in help feature in the EF+ Module.
Also included in this document is a diagram (flowchart) showing how to step through the detail list for
each Menu. Things to remember when using the EF+ Module:
xPressing the Help button at any time will show display help text explaining more about the Menu item
you are looking at.
xIf the “Clear” button is pressed at the beginning (top) of a Main Menu, the details for that list will be set
to the factory defaults if it is a Setting, or cleared if it is a Report. Example: pressing the Clear button at
the beginning of the Audit Report menu will clear (set to zero) all audit totals.
xIf you lose track of where you are at in the menu, you can return to the Main Menu screen at any time
by pressing the EXIT button one or more times.
xPressing the “right arrow” or “left arrow” button will step you through the feature groups as illustrated
below.
xThe machine is disabled anytime the menu is at a report or setting menu item. If the machine has been
left in a report menu, the menu will be returned to the Main Menu two minutes after the last key was
pressed. This is to prevent the machine from inadvertently being left out of service. If the machine is
left at a setting menu item, it will remain out of service until manually returned to the Main Menu.

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1.3 Report and Print Features
REPORTS - The Report features available with the EF+ Module are designed to assist with the accounting
(tracking money in and out of the machine) and diagnostics (preventative maintenance and troubleshooting)
of the machine. These features are particularly useful in route operations or operations where the machine
owner does not collect the revenue or service the machine. A list of the reports available and a brief
description of the benefits for each are shown below.
xPerpetual Audit- can be viewed in detail format or printed in detail or summary format. This audit
CANNOT be cleared and therefore is useful in identifying discrepancies in the Resettable Audit.
xResettable Audit- can be viewed in detail format or printed in detail or summary format. This audit can be
cleared therefore it is useful in identifying the amount of revenue that was present since the last time the
machine revenue was removed. Ideal for daily or weekly route services.
xAccept Report – can be viewed or printed. This report will show the last 50 bills, coins or credit cards
accepted and when they were accepted. This is useful in settling disputes with users who think they
deposited a larger bill denomination than they actually did. This occurrence has become more common
with the introduction of new bill designs that look similar at first glance.
xEvent Report – can be viewed or printed. This report includes a time stamp for any significant events
(errors, transfers…) that have occurred. It is useful in diagnosing the source of defective modules or for
identifying modules that need preventative maintenance.
PRINTED REPORTS - Printed copies of the audit and diagnostic reports can be used to track the flow of
money through the machine. For example, a printed copy of the audit can be returned with the collected
revenue each time the machine is serviced. The printed report will include an itemized total of all money
deposited/dispensed, as well as a time/date stamp showing when the report was printed.
Printed reports are also useful in determining when preventative maintenance is needed. For example, a
printed copy of the Event Report (error report) can be obtained by the person collecting the revenue and then
submitted to a technical person for early failure analysis. This report identifies any significant machine
events that can contribute to an error and each event is time/date stamped.
PRINTING FEATURES – The printing of reports is made simple and quick using the printing features of
the EF+ Module. For a complete list of the printing features available, step through the “Printer Settings”
menu of the EF+ Module in section 1.15. One example of a handy feature is the Quick Print feature. This
feature allows you to group a set of reports that can to be printed all at once each time a single button on the
keypad is pressed; the Zero (0) button
PRINTER OPTIONS – The Printer option kit can be purchased and used with any MC machine model.
Some machine models, primarily those with Credit Card acceptance capability, can include a Printer. This
printer is also capable of printing reports in addition to printing a customer transaction receipt.

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1.4 Navigating The Main Menu List
Important Note – some Main Menu items may not be available based on the configuration of your
machine. For example, if you do not have a coin acceptor, Coin Vend Settings will not be present.
These menu items apply to a basic changer configuration.
Note 1: If credit card acceptance in machine.
Note 2: If coin acceptor in machine.
Note 3: If bill acceptor in machine.
MAIN MENU ITEMS
COIN VEND
SETTINGS
Note 2
BILLS ACCEPTED
SETTINGS
Note 3
OTHER SETTINGS
BILL VEND
SETTINGS
Note 3
ACCUMULATE
VEND SETTINGS
AUDIT REPORT
CONFIGURATION
REPORT
ACCEPT
REPORT
CREDIT SETTINGS
Note 1
PRINTER SETTINGS FAST VEND
PRINTER REPORTS
EVENT
REPORT
EMAIL
SETTINGS
DISPENSER
ALERT SETTINGS