State Water Heaters 318258-000 Product information sheet

1
State – Premier®
Hybrid Electric
Heat Pump Water Heater
Installation
Instructions and
Use & Care Guide
To obtain technical, warranty or service assistance during or after
the installation of this water heater, call toll free
1-800-365-0024
When calling for assistance, please have the following
information ready:
1. Model number
2. 7 Digit product number
3. Serial number
4. Date of installation
5. Place of Purchase
Water Heater Safety ............................................................................... 2
Installing Your Water Heater .................................................................3-9
Consumer Information ................................................................ 3
Consumer Responsibilities ......................................................... 3
Unpacking Instructions ............................................................ 3-4
Location Requirements ............................................................... 4
Water System Piping ................................................................5-6
Temperature & Pressure Relief Valve....................................... 7-8
Electrical Requirements ........................................................... 8-9
Installation Checklist .............................................................................. 10
Operating Your Water Heater ........................................................... 11-13
Before Using ............................................................................. 11
Water Temperature Regulation ................................................. 11
Adjusting the User Interface Module/ Operational Mode .......... 12
Operational Conditions ............................................................. 13
Maintenance of Your Water Heater ..................................................14-15
Temperature and Pressure Relief Valve .................................... 14
Draining and Flushing................................................................ 14
Heating Element Replacement.............................................14-15
Cleaning the Heat Pump ........................................................... 15
Diagnostic Codes .................................................................................. 16
Troubleshooting Chart ........................................................................... 17
Repair Parts Illustration ......................................................................... 18
Notes... ..............................................................................................19-20
Table of Contents Page
318258-000
February 2010

2
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all
safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or
“WARNING.” These words mean:
You can be killed or seriously injured if you don’t
immediately follow instructions.
You can be killed or seriously injured if you don’t
follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you
what can happen if the instructions are not followed.
Important Safety Instructions
CAUTION: Hydrogen gas is produced in a hot water system served by this heater that has not been used for a long
period of time (2 weeks or more). Hydrogen gas is extremely flammable. To reduce the risk of injury under these
conditions, it is recommended that the hot water faucet be opened for several minutes at the kitchen sink before
using any electrical appliance connected to the hot water system. When hydrogen is present, there will probably be
an unusual sound such as air escaping through the pipe as the water begins to flow. There should be no smoking or
open flame near the faucet at the time it is open.
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to publish a list of
substances known to the State of California to cause cancer, birth defects, or other reproductive harm, and requires
businesses to warn of potential exposure to such substances.
WARNING: This product contains a chemical known to the State of California to cause cancer, birth defects, or other
reproductive harm.
This appliance can cause low-level exposure to some of the substances included in the Act.
WATER HEATER SAFETY
IMPORTANT: The heat pump portion of this water heater uses R-134a refrigerant. See the data plate on the heat pump
compressor for charge level.

3
INSTALLING YOUR WATER HEATER
Consumer Information
This water heater should be installed in accordance with
the local code authority having jurisdiction, the power
company or electric utility, and this installation manual.
In the absence of local code requirements, follow the
regulations set forth in the latest edition of The National
Electric Code, NFPA 70. This is available from the
following:
National Fire Protection Association
1 Batterymarch Park
Quincy, MA 02269
American National Standards Institute
1430 Broadway
New York, NY 10018
Check your phone listings for the local authorities having
jurisdiction over your installation.
Consumer Responsibilities
This manual has been prepared to acquaint you with the
installation, operation and maintenance of your electric heat
pump water heater and to provide important safety information
in these areas.
We urge you to read all of the instructions thoroughly before
attempting the installation or operation of this water heater.
This manual should be kept for future reference.
The manufacturer of this water heater will not be liable for any
damages caused by failure to comply with the installation and
operating instructions outlined in this manual.
If you lack the necessary skills required to properly install this
water heater or you have difficulty following the directions, you
should not proceed but have a qualified person perform the
installation of this water heater.
Examples of a qualified person include: licensed plumbers,
authorized electric company personnel, and authorized
service personnel.
Massachusetts code requires this water heater to be installed
in accordance with Massachusetts 248-CMR 2.00: State
Plumbing Code and 248-CMR 5.00.
A data plate identifying your water heater can be found
adjacent to the upper element door. When referring to your
water heater always have the information listed on the data
plate readily available, to include the model and serial number.
Retain your original receipt as proof of purchase.
Basic Operation Fundamentals
The Heat Pump Water Heater (HPWH) is an integrated
heat pump water heater unit, having an 850 watt
compressor and external coil heat exchanger with backup
electric elements (See Figure 1). When in Efficiency Mode
the heat pump draws heat from the ambient air in the room
and transfers it to the water in the tank through the coil
heat exchanger. While in Electric Mode the water heater
functions like a standard electric water heater, relying on
the electric elements to heat the water. A Hybrid Mode is
available that relies primarily on the heat pump to heat
the water while the electric elements only function during
high demand periods. (See “Adjusting the User Interface
Module/ Operational Mode” section). The more often
the unit operates using the heat pump, rather than the
elements, the more efficient the unit will be.
The 80-gallon tank capacity of this water heater is intended
to take optimal advantage of the heat pump’s capability to
heat water for large families or those having higher than
normal hot water requirements. This high capacity will
enable the unit to operate in the maximum efficiency mode
more often than other models having lower capacity.
The HPWH uses about half the electricity of a comparably
sized conventional electric water heater when operating
in the Efficiency Mode, and provides up to ½ ton cooling
capacity and dehumidification. It is designed for indoor,
residential applications for installation in a basement,
garage or utility room (See “Location Requirements”
section).
Ambient Air Cool/Dehumidified Air
Heat Exchanger
(Heat Transfer Coils)
Upper Element
(4500 Watt)
Lower Element
(2000 Watt)
Water Tank
Jacket
Figure 1
Heat Pump Water Heater Basic Operation
Heat Pump
(Transfers heat
from ambient
air to Heat
Exchanger)
Unpacking the Water Heater
WARNING
Excessive Weight Hazard
Use two or more people to move and install
water heater.
Failure to do so can result in back or
other injury.
Removing Packaging Materials
IMPORTANT: Do not remove, cover or deface any
permanent instructions, labels, or the data label from either
the outside of the water heater or on the inside of water
heater panels.

4
Figure 3
Residential Garage
Installation
Vehicle
Stop
Drain
Drain
Pan
NOTE: The water heater shall be located so it is not subject
to physical damage by moving vehicles or area flooding.
State of California
NOTE: The water heater must be braced, anchored, or
strapped to avoid moving during an earthquake. Contact
local utilities for code requirements in your area, visit
http://www.dsa.dgs.ca.gov, or call 1-916-445-8100 and
request instructions.
IMPORTANT: The water heater should be located in an
area where leakage of the tank, connections, condensate
lines or condensate will not result in damage to the area
adjacent to the water heater or to lower floors of the
structure. Due to the normal corrosive action of the water,
the tank will eventually leak after an extended period of
time. Also, any external plumbing leak, including those
from improper installation, may cause early failure of the
tank due to corrosion if not repaired. If the homeowner is
uncomfortable with making the repair a qualified person
should be contacted. A suitable metal drain pan should be
installed under the water heater as shown below, to help
protect the property from damage which may occur from
condensate formation or leaks in the piping connections
or tank. The pan must limit the water level to a maximum
depth of 2-1/2 inches and be two inches wider than the
heater and piped to an adequate drain. Locate the water
heater near a suitable indoor drain. Outside drains are
subject to freezing temperatures which can obstruct
the drain line. The piping should be at least 3/4” ID and
sloped for proper drainage. Under no circumstance will the
manufacturer or seller of this water heater be held liable
for any water damage which is caused by your failure to
follow these instructions.
METAL
DRAIN
PAN
AT LEAST 2” GREATER THAN THE
DIAMETER OF THE WATER HEATER.
PIPED TO AN
ADEQUATE DRAIN
The water heater must NOT be placed on its side. It•
should be transported and stored in an upright position.
Remove exterior packaging and place installation•
components aside.
Inspect all parts for damage prior to installation and•
start-up.
Completely read all instructions before attempting to•
assemble and install this product.
After installation, dispose of/recycle all packaging•
materials.
Location Requirements
Site location
Select a location near the center of the water piping system.
The unit must be installed indoors and in a vertical position
on a level surface. The flooring beneath the water heater
must be able to support the weight of the water heater when
filled with water (967 lbs. full).
IMPORTANT: The water heater must be located in a space
750 cubic feet or larger, and must have unrestricted airflow.
As an example, a room that has an 8 foot tall ceiling and is
10 feet long by 9-1/2 feet wide would contain 760 cubic feet.
NOTE: For optimal efficiency and serviceability, the
following clearances should be maintained: 3 feet on the air
inlet side, 5 feet. on the air outlet side, 6 inches in the back,
and 2 feet in the front.
The water heater should be located in an area not
subject to freezing temperatures. Water heaters located
in unconditioned spaces (i.e., garages, basements, etc.)
may require the water piping, condensate piping, and drain
piping to be insulated to shelter against freezing. The drain
and controls must be easily accessible for operation and
service.
The site location must be free from any corrosive elements
in the atmosphere such as sulfur, fluorine, and chlorine.
These elements are found in aerosol sprays, detergents,
bleaches, cleaning solvents, air fresheners, paint, and
varnish removers, refrigerants, and many other commercial
and household products. In addition, excessive dust and
lint may affect the operation of the unit (See “Cleaning the
Filter” section).
The ambient air temperature must also be considered
when installing this unit. In Efficiency Mode the ambient air
temperature must be above 45°F and below 109°F. If the
ambient air temperature falls outside these upper and lower
limits the electrical elements will activate to meet the hot
water demand and the heat pump does not operate.
NOTE: Local codes and requirements in your area may
require the installation of your water heater be accomplished
in a way that the bottom element is elevated from the
floor at least 18 inches. Ensure that a platform capable of
supporting the combined weight of the water heater and
water (967-pounds) is used.
Figure 2
Metal Drain Pan
Installation

5
Water System Piping
Piping, fittings, and valves should be installed according to
the installation drawing (Figure 4). If the indoor installation
area is subject to freezing temperatures, the water piping
must be properly insulated.
Water supply pressure should be 50-60 PSIG and not
exceed the maximum 80 PSIG. If the supply line pressure
exceeds 80 PSIG, a pressure reducing valve (PRV) with
a bypass should be installed in the cold water supply line.
This should be placed on the supply to the entire house in
order to maintain equal hot and cold water pressures.
IMPORTANT:
• Heat must not be applied to the water fittings on
the heater as they may contain nonmetallic parts. If
solder connections are used, solder the pipe to the
adapter before attaching the adapter to the hot and
cold water fittings.
• Always use a good grade of joint compound and be
certain that all fittings are tight.
IMPORTANT: DO NOT over apply joint compound.
Piping Installation
Install the water piping and fittings as shown in Figure1.
4. Connect the cold water supply (3/4” NPT) to the
fitting marked “Cold”. Connect the hot water supply
(3/4” NPT) to the fitting marked “Hot”.
The installation of unions in both the hot and cold2.
water supply lines are recommended for ease of
removing the water heater for service or replacement.
Some local codes may require, and the manufacturer3.
of this water heater recommends, installing a mixing
valve or an anti-scald device in the domestic hot water
line as shown in Figure 4. These valves reduce the
point-of-use temperature of the hot water by mixing
cold and hot water and are readily available. Contact
a licensed plumber or the local plumbing authority for
more information.
Some local codes may require, and the manufacturer4.
of this water heater recommends, installing a pressure
reducing valve (PRV) in the cold water inlet line where
it enters the residence as shown in Figure 4.
If installing the water heater in a closed water system,5.
install an expansion tank in the cold water line as
specified under “Closed System/Thermal Expansion.”
Install a shut off valve in the cold water inlet line. It6.
should be located close to the water heater and be
easily accessible. Know the location of this valve and
how to shut off the water to the heater.
Install a discharge line from the temperature and7.
pressure relief valve in the opening marked “T & P
RELIEF VALVE”. See Figure 5 and the “Temperature
and Pressure Relief Valve” section.)
After piping has been properly connected to the water8.
heater, open the nearest hot water faucet. Then open
the cold water shut off valve and allow the tank to
completely fill with water. To purge the lines of any
excess air and sediment, keep the hot water faucet
open for 3 minutes after a constant flow of water is
obtained. Close the faucet and check all connections
for leaks.
Cold Water
Inlet Valve
Cold Water
Inlet
Whole House Pressure Reducing
Valve (PRV) should be installed
where the water supply enters
the residence.
In a closed system, use a
thermal expansion tank.
See “Closed System/
Thermal Expansion”
section.
Cold Water Outlet
Shut-off Valve
(Cold)
Tempered Water to Fixtures
Untempered Water Outlet
Vacuum Relief Valve
Mixing Valve (Optional) - Follow the
Mixing Valve’s Manufacturer’s Installation
Instructions. (Set to 120° F)
6” Maximum
Air Gap
Metal Drain Pan 2 1/2”
Depth Maximum and
2 Inches wider than
the water heater.
Discharge Pipe
(Do Not Cap or Plug)
Temperature and
Pressure Relief Valve
Union
Shut-off Valve (Hot)
Drain Line 3/4”
ID Minimum Drain
Condensate Drain Lines*
Massachusetts: Install a vacuum relief in cold
water line per section 19 MGL 142.
Figure 4
Water Piping Installation
with Mixing Valve
* If an adequate drain is not available for the condensate drain lines then a condensate pump should be used. DO NOT discharge the condensate drain
lines into the metal drain pan.
Union
Hot
(Outlet)
Cold
(Inlet)
Heat Trap - The top of the heat trap
must be higher than the storage tank
of the water heater.

6
Please note the following:
• The system should be installed only with piping that is
suitable for potable (drinkable) water such as copper,
CPVC, or polybutylene. This water heater must not be
installed using iron piping or PVC water piping.
• Use only pumps, valves, or fittings that are compatible
with potable water.
• Use only full flow ball or gate valves. The use of valves
that may cause excessive restriction to water flow is
not recommended.
• Use only 95/5 tin-antimony or other equivalent solder.
Any lead based solder must not be used.
• Piping that has been treated with chromates, boiler
seal, or other chemicals must not be used.
• Chemicals that may contaminate the potable water
supply must not be added to the piping system.
Condensate Drain Line Installation
Install two 1/2” PVC discharge lines from the condensate
drains (located on the right side near the back). The lines
should terminate a maximum of six inches above an
adequate drain. Do not discharge the condensate drain
lines into the metal drain pan. If no floor drain is available
or the drain is above the level of the condensate line, a
condensate pump should be installed. These pumps are
available from local distributors.
When installing the drain line, note the following:
Plastic pipe or tubing must be used to connect the•
condensate drain to a suitable drain or condensate
pump.
Condensate drain lines should be installed in•
conditioned areas only. Install approved insulation on
the condensate drain lines to prevent condensation
from forming on the outside of the drain lines.
Condensation drain lines installed in areas that are
subject to freezing temperatures should be wrapped
with a nationally recognized/listed heat tape. Install per
manufacturer’s instructions.
Do not connect condensate drain lines with other drain•
or discharge lines into a single (common) pipe or line.
Each line (condensate drain line, temperature and
pressure relief valve discharge pipe, etc) should be
independently run to an adequate drain.
Slope the condensate drain lines toward the inside•
floor drain or condensate pump.
The condensate drain lines and connections to the•
drain piping must comply with all local codes.
Use appropriate primer and glue to cement the•
condensate drain lines to the heat pump drain pan.
NOTE: The heat pump drain pan is ABS and the two
condensate drain pipes should be PVC.
If a condensate pump is installed it should shut off•
the heat pump in the event the condensate pump
fails or the float switch in the pump activates (See
“Condensate Pump Installation” section.)
Closed System/Thermal Expansion
Explosion Hazard
If the temperature and pressure relief valve
is dripping or leaking, have a qualified
person replace it.
Examples of a qualified person include:
licensed plumbers, authorized electric
company personnel, and authorized service
personnel.
Do not plug valve.
Do not remove valve.
Failure to follow these instructions can
result in death or explosion.
WARNING
Most public water systems in North America are required
to prevent water flowing from points of use (residences,
businesses, etc.) back into the supply system in order
to maintain water quality. To accomplish this, back flow
preventers such as check valves, are installed in the water
line going to each point of use. Typically the back flow
preventer will be installed at the water meter or inside a
building where the supply line enters the building. This
device allows water to flow into the residence but does
not allow it to flow back into the water supply. This creates
what is known as a “Closed System”. As water is heated
by the water heater, the water in the system attempts to
expand, but has nowhere to go resulting in an increase
in pressure. This increase in pressure in the system may
cause the temperature-pressure relief valve to open to
relieve the pressure. Water will drip from the temperature
and pressure relief valve. Premature tank failure will result
if this condition is not corrected. To prevent this condition, a
properly-sized thermal expansion tank should be installed
in the cold water supply to the water heater as shown in
Figure 4. Failure to install a properly sized expansion tank
in a closed system will void the warranty on the water
heater in the event of tank failure. It is important to follow
the thermal expansion tank manufacturers’ installation
instructions and to adjust the expansion tank pressure
to match the water supply pressure. Contact a plumbing
service agency or your retail supplier regarding the
installation of a thermal expansion tank.

7
To reduce the risk of excessive pressures and temperatures
in this water heater, install temperature and pressure relief
protective equipment required by local codes, but no less
than a combination temperature and pressure relief valve
certified by a nationally recognized testing laboratory that
maintains periodic inspection of the production of listed
equipment or materials, as meeting the requirements for
Relief Valves and Automatic Shutoff Devices for Hot Water
Supply Systems, ANSI Z21.22 - latest edition. This valve
must be marked with the maximum set pressure not to
exceed the marked maximum working pressure of the
water heater. Install the valve into an opening provided
and marked for this purpose in the water heater, and orient
it or provide tubing so that any discharge from the valve
exits only within 6 inches above drain, or at any distance
below, the structural floor, and does not contact any live
electrical part. The discharge opening must not be blocked
or reduced in size under any circumstance.
IMPORTANT: Only a new temperature and pressure relief
valve should be used with your water heater. Do not use an
old or existing valve as it may be damaged or not adequate
for the working pressure of the new water heater. Do not
place any valve between the relief valve and the tank.
The Temperature & Pressure Relief Valve:
• Shall not be in contact with any electrical part.
• Shall be connected to an adequate discharge line.
• Shall not be rated higher than the working pressure
shown on the data plate of the water heater.
The Discharge Line:
• Shall not be smaller than the pipe size of the relief
valve or have any reducing coupling installed in the
discharge line.
• Shall not be capped, blocked, plugged or contain
any valve between the relief valve and the end of the
discharge line.
• Shall terminate a maximum of six inches above a floor
drain or external to the building. In cold climates, it is
recommended that the discharge pipe be terminated at
an adequate drain inside the building.
• Shall be of material listed for hot water distribution.
• Shall be installed to allow complete drainage of both
the valve and discharge line.
Temperature/Pressure Relief Valve and
Pipe Insulation
Locate the temperature and pressure relief valve on the1.
water heater (also known as a T&P relief valve). See
Figure 5.
Locate the slit running the length of the T&P relief valve2.
insulation.
Spread the slit open and fit the insulation over the T&P3.
relief valve. See Figure 6. Apply gentle pressure to the
insulation to ensure that it is fully seated on the T&P Re-
lief Valve. Once seated, secure the insulation with duct
tape, electrical tape, or equivalent.
IMPORTANT: The insulation and tape must not block
the discharge opening or hinder access to the manual
relief lever (Figure 6). Ensure a discharge pipe is in-
stalled into the T&P valve discharge opening per the
instructions in this manual.
Temperature and Pressure
Relief Valve
Explosion Hazard
If the temperature and pressure relief valve
is dripping or leaking, have a qualified
person replace it.
Examples of a qualified person include:
licensed plumbers, authorized electric
company personnel, and authorized service
personnel.
Do not plug valve.
Do not remove valve.
Failure to follow these instructions can
result in death or explosion.
WARNING
6” Maximum
Air Gap
Drain Pan 2 1/2”
Depth Maximum and
2 Inches wider than
the water heater.
Discharge Pipe
(Do Not Plug or Cap)
Temperature and
Pressure Relief Valve
Drain Line 3/4”
ID Minimum Drain
Figure 5
Temperature and Pressure
Relief Valve Installation
For protection against excessive pressures and
temperatures, a temperature and pressure relief valve must
be installed in the opening marked “T & P RELIEF VALVE”
(See Figure 5).

8
Locate the hot water (outlet) & cold water (inlet) pipes4.
to the water heater.
Locate the slit running the length of a section of pipe5.
insulation.
Spread the slit open and slip the insulation over the6.
cold water (inlet) pipe. Apply gentle pressure along the
length of the insulation to ensure that it is fully seated
around the pipe. Also, ensure that the base of the
insulation is flush with the water heater. Once seated,
secure the insulation with duct tape, electrical tape, or
equivalent.
Repeat steps 5 and 6 for the hot water (outlet) pipe.7.
Add additional sections of pipe insulation as needed.8.
Figure 6
T&P Relief Valve Insulation
T&P Relief Valve
T&P Relief Valve
Drain Line
Manual Relief Lever
T&P Relief Valve Insulation
Electrical Requirements
If you lack the necessary skills required to properly install the
electrical wiring to this water heater, do not proceed but have a
qualified electrician perform the installation.
When making the electrical connections, always make sure:
The electrical service provides 240 VAC to the water heater•
for proper operation. DO NOT use 208 VAC.
Wire sizes and connections comply with all applicable•
codes or in the absence of local or state codes follow
NFPA-70, the National Electrical Code-current edition.
Wiring enclosed in approved conduit (if required by local•
codes).
The water heater and electrical supply are properly•
grounded.
The electrical supply has the proper overload fuse or•
breaker protection.
Figures 8A & 9 are provided as reference drawings. Always
reference the wiring diagram located on the water heater for the
correct electrical connections and connect the electrical supply
to the water heater in accordance with local utility requirements
and codes.
When installing the electrical wiring to the water heater:
Although this water heater is equipped with “Dry Fire”1.
protection circuitry, be sure tank is completely filled with
water, and all air is purged from the tank before making
any electrical connections. See “Draining and Flushing
Section”.
Turn off power to the electrical wiring for the water heater at2.
the circuit breaker/fuse box.
Remove the left louvered access panel (when facing the3.
water heater) by loosening the screws securing it to the
water heater.
Loosen the screws securing the electrical junction box4.
cover to the water heater and set aside.
Connect the electrical supply to the water heater.5.
A standard 1/2 inch opening has been made in the junction
box for conduit connections.
Connect ground wire to green ground wire in the electrical6.
junction box of the water heater.
Reinstall the junction box cover.7.
Reattach the left louvered access panel to the water heater8.
and secure it using the screws loosened earlier.
Turn on electrical power to the water heater.9.
Press the power button to turn the water heater on, then10.
press the Efficiency button to set the operating mode.
NOTE: The water heater will conduct a system diagnostic
(approximately 8 minutes) prior to returning to operation.
Once the diagnostic sequence has finished, the fan should11.
turn on.
NOTE: The heat pump’s fan will not turn on if the incoming
water temperature is less than 59 °F and/or the ambient
air temperature is above 109 °F or below 45 °F. Should the
internal diagnostics detect a problem with the heat pump,
an error message will be displayed.
Set the operational mode. For standard installation, the12.
Hybrid Mode offers the best combination of efficiency
and hot water delivery. For detailed descriptions of all
operational modes see “Adjusting the User Interface
Module/Operational Modes” section.
WARNING
Electric Shock Hazard
Disconnect power before
servicing.
Replace all parts and panels
before operating.
Failure to do so can result in
death or electrical shock.
WARNING
Fire Hazard
Use 10 gauge solid copper
wire.
Use a UL listed or
CSA approved strain relief.
Connect ground wire to green
ground wire.
Failure to do so can result in
death, fire, or electrical shock.
Figure 7
Louvered Panel

9
Figure 8A
Junction Box
Ground
Wire
Conduit
(Field Connection)
Black Wire
Red Wire
Green
Ground
Wire
Red
Black
Approved Connectors
Figure 9
Wiring Diagram
Overload
Protection
To 240v
1 Phase
Power supply
Electrical
Service ground
L1
L2
Circuit
Breaker
Ground
Wire
Green
Connecting the Condensate Pump
Overflow Shut Off Switch
Turn off power to the electrical wiring for the water1.
heater at the circuit breaker/fuse box.
Locate the white 18 AWG wire loop behind the field2.
wiring junction box. See Figure 8B.
Cut the loop and strip insulation off of the two ends.3.
Measure the distance from the field wiring junction box4.
to the condensate pump, and cut two 18 AWG or larger
wires to correct length and strip the insulation at both
ends of each wire. See Figure 8B.
Connect these two wires to the two wires on the water5.
heater using wire nuts or other connectors.
Connect the free ends of the two wires to the shut off6.
switch on the condensate pump in accordance with the
manufacturers recommendations.
Turn on electrical power to the water heater.7.
Press the power button to turn the water heater on8. and
select the desired operational mode. After about 8
minutes, the heat pump will turn on.
Test the operation of the shut off switch by unplugging9.
the condensate pump and filling the condensate
reservoir with water until the float switch opens the
circuit.
The heat pump should turn off and the error code10.
“CONDENSATE DRAIN ALARM “will appear on the
user interface screen.
Plug the condensate pump in and verify that the pump11.
operates and pumps the water out of the condensate
reservoir.
The error on the user interface should clear and the12.
heat pump should operate after 8 minutes.
Insulation Blankets
The use of an insulation blanket on this water heater is not
needed or recommended. The purpose of an insulation
blanket is to reduce the standby heat loss encountered with
storage tank heaters. Your water heater meets or exceeds
the National Appliance Energy Conservation Act standards
with respect to insulation and standby loss requirements,
making an insulation blanket unnecessary.
Figure 8B
Condensate Pump Wiring
Condensate Pump Wiring Loop
18 AWG - White
(Loop Located Behind Junction Box)
White Wires
From Water Heater
Wires to Condensate
Pump Overflow
Shut Off Switch
(18 AWG or Larger)

10
Water Heater Location
Centrally located with the water piping system.□
The flooring beneath the water heater must be able to□
support the weight of the water heater when filled with
water (967 lbs. full).
Located indoors (such as a basement or garage)□
and in a vertical position. Sheltered from freezing
temperatures.
Provisions made to shelter the area from water□
damage. Metal drain pan installed and piped to an
adequate drain.
Sufficient room to service the water heater.□
Sufficient air for the heat pump to function.□The water
heater must be located in a space 750 cubic feet or
larger, and must have unrestricted airflow. As an
example, a room that has an 8 foot tall ceiling and is
10 feet long by 9-1/2 feet wide would contain 760 cubic
feet.
NOTE: For optimal efficiency and serviceability, the
following clearances should be maintained: 3 feet on
the air inlet side, 5 feet on the air outlet side, 6 inches in
the back, and 2 feet in the front.
The unit cannot be placed into any type of closet or□
small enclosure.
The site location must be free from any corrosive□
elements in the atmosphere such as sulfur, fluorine,
and chlorine. These elements are found in aerosol
sprays, detergents, bleaches, cleaning solvents, air
fresheners, paint, and varnish removers, refrigerants,
and many other commercial and household products.
In addition excessive dust and lint may affect the
operation of the unit and require more frequent
cleaning (See “Cleaning the Heat Pump” section).
Ambient air temperature must be above 45°F and□
below 109°F. If the ambient air temperature falls
outside these upper and lower limits the electrical
elements will activate to meet the hot water demand.
Water System Piping
Temperature and pressure relief valve properly□
installed with a discharge pipe run to an adequate drain
and sheltered from freezing (See Figure 5).
All piping properly installed and free of leaks.□
Heater completely filled with water (See “Water Piping□
System” section).
Closed system pressure buildup precautions installed□
(See “Closed System/Thermal Expansion” section).
Mixing valve (when applicable) installed per□
manufacturer’s instructions (See “Water Temperature
Regulation” section).
INSTALLATION CHECKLIST
Condensate Drain Line Installation
Must be located with access to an adequate drain or□
condensate pump.
Condensate drain lines installed and piped to an□
adequate drain or condensate pump (See Figure 4).
Electrical Connections
The water heater requires 240 VAC for proper□
operation.
Wiring size and connections comply with all applicable□
codes or in the absence of local or state codes follow
NFPA-70, the National Electrical Code-current edition.
Water heater and electrical supply are properly□
grounded.
Wiring enclosed in approved conduit (if required by□
local codes).
Proper overload fuse or circuit breaker protection□
installed.
Post Installation Review
Understand how to use the User Interface Module to□
set the various modes and functions (See “Adjusting
the User Interface Module/Operating Modes” section).
Hybrid Mode is the recommended Operating Mode.□
Understand the various Operating Modes and which
mode may be best based on season, ambient
temperature, and usage (See “Operating Mode
Description” section).
NOTE: It may be necessary to temporarily change
modes if for example filling a spa or hot tub.
Understand the importance of routine inspection/□
maintenance of the condensate drain pan and lines
(See “Inspection/Cleaning of the Condensate Drain
Pan & Condensate Drain Lines” section). This is to
help prevent any possible drain line blockage resulting
in the condensate drain pan overflowing.
IMPORTANT: Water coming from the plastic shroud is
an indicator that both condensation drain lines may be
blocked. Immediate action is required.
To maintain optimal operation check, remove and clean□
the air filter (See “Air Filter Cleaning/Replacement”
section).
The Installation Instructions and Use & Care Guide□
should be kept with the water heater for reference.

11
OPERATING YOUR WATER HEATER
Before Using
Make sure the water heater has been properly1.
installed. See “Installing Your Water Heater” section.
Make sure the air filter is correctly seated, as it may2.
shift during shipping or installation. See “Repair Parts
Illustration” section.
Completely fill the tank with water (See “Water Piping”3.
section).
After the water heater tank is completely filled with water,4.
connect electrical power to the water heater.
Read the “Water Temperature Regulation” section of this5.
manual. If you do not fully understand these instruction,
contact a qualified person.
Press the power button (See Figure 10) to turn the water6.
heater on and allow it to run a system diagnostic. This
typically takes eight minutes. Once complete, proceed to
the next step.
NOTE: If the system diagnostic yields any codes,
reference the Diagnostic Code section in this manual.
Adjust the thermostat to the desired temperature7.
setting as described under “Adjusting the User Interface
Module/Operational Modes” section.
IMPORTANT: Do not attempt to operate this water heater
if the unit has been submerged, subjected to flooding, or
surrounding insulation has been exposed to water in any
way.
Do not attempt to repair a unit subjected to flood conditions.
Water heaters subjected to flood conditions or any time the
unit has been submerged in water require replacement of
the entire water heater.
Safety Shut-off (ECO)
This water heater is designed to automatically shut-off in the
event that the water temperature exceeds 190°F or 87.8°C.
A temperature limit switch or ECO (Energy Cut Off) is used
to shut off the power to the system if the water temperature
exceeds 190°F or 87.8°C (See “Water Temperature
Regulation” section). To reset the ECO disconnect power at
the circuit breaker/fuse box then remove the upper access
panel. Reset the ECO by firmly pushing in the red reset
button located on the ECO block. If the ECO continues
to shut-off the water heater contact a qualified person for
service.
Water Temperature Regulation
Water temperature over 125°F can cause
severe burns instantly or death from scalds.
Children, disabled and elderly are at highest
risk of being scalded.
Feel water before bathing or showering.
Temperature limiting valves are available.
WARNING
The water heater is adjusted to a temperature setting of
no higher than 120°F when it is shipped from the factory.
Water temperature can be regulated by adjusting the User
Interface Module to the preferred setting as shown in
“Adjusting the User Interface Module/Operational Mode”
The preferred starting point is 120°F. There is a hot water
scald potential if the temperature set point is set too high.
IMPORTANT: Adjusting the set point above 120°F on the
User Interface Module will increase the risk of scald injury in
the times shown below.
Table 1
Water
Temperature °F
Time for 1st
Degree Burn
(Less Severe Burns)
Time for
Permanent Burns
2nd & 3rd Degree
(Most Severe Burns)
110
116
116
122
131
140
149
154
(normal shower temp.)
(pain threshold)
35 minutes
1 minute
5 seconds
2 seconds
1 second
instantaneous
45 minutes
5 minutes
25 seconds
5 seconds
2 seconds
1 seconds
(U.S. Government Memorandum, C.P.S.C., Peter L. Armstrong, Sept. 15,1978)
NOTE: During low demand periods when hot water is not
being used, a lower temperature set point will reduce energy
losses and may satisfy your normal hot water needs. If hot
water use is expected to be more than normal, a higher
temperature set point may be required to meet the increased
demand.
When leaving your home for extended periods (vacations,
etc.) set the water heater to Vacation Mode. See “Adjusting the
User Interface Module/Operational Modes” section. This will
maintain the water at low temperatures with minimum energy
losses and prevent the tank from freezing during cold weather.
NOTE: When returning from an extended stay remember to
set the water heater back to the desired Operational Mode.

12
Adjusting the User Interface Module/Operational Modes
°F/°C
LOCK
HEAT PUMP
ELEMENT
EFFICIENCY
F
VACATION
ELECTRIC
HYBRID
EFFICIENCY
Power Button: On - Green
Standby - Red
Temperature
Down (Decrease)
Button
Temperature
Up (Increase)
Button
Operational Mode Buttons
Water
Temperature
Set Point
Water Heater
Mode/Status
Indicator
Water Heater
Efficiency Status
Icon
LCD Display Panel
Lock Button
Fahrenheit/Celsius
Temperature Display
Button
LCD Control
Panel Lock Icon
Heat Pump
Functioning
Icon
Element
Functioning
Icon
Figure 10 User Interface Module
Water Temperature Adjustment
The water temperature can be adjusted from 95°F to 150°F.
Use the Up and Down Buttons on the front
panel to set the desired temperature.
IMPORTANT: Before attempting to adjust the thermostat,
read the “Water Temperature Regulation” section. If the
instructions are not clear, contact a qualified person.
IMPORTANT: Filling a spa or hot tub from this water heater
may result in extended recovery/re-heat time. Switching
(temporarily) to Hybrid Mode or Electric Mode will decrease
the recovery/re-heat time. Be sure to switch back to the
desired operational mode when finished.
Operating Mode Descriptions
The operating modes can be changed by touching the
desired mode icon on the User Interface Module (see
Figure 10.)
NOTE: All buttons on the User Interface are touch sensitive
and require only a light touch to actuate.
EFFICIENCY
Efficiency Mode - Is the most energy efficient
mode. This mode uses the heat pump to heat water
in the tank. The elements are not used unless the
ambient operating temperature is below 45°F or
above 109°F. If hot water demands are not met in
Efficiency Mode it may be necessary to switch to
Hybrid Mode.
HYBRID
Hybrid Mode (recommended setting) - Combines
high energy efficiency with reduced recovery time.
This mode uses the heat pump as the primary
heating source. The heating element will heat
water if demand exceeds a predetermined level so
that the set point temperature can be recovered
more quickly.
ELECTRIC
Electric Mode - The water heater functions as a
conventional electric unit, relying totally on the
elements to heat the water in the tank. This mode
may be useful in winter to eliminate the output of
cold air from the unit.
VACATION
Vacation Mode - The controller adjusts the water
temperature to approximately 60°F. This mode is
recommended when the water heater is not in use
for a long period of time. This mode minimizes
energy consumption and prevents the water heater
from freezing during cold weather.
Other Controls
Lock - Holding this button for more than 3
seconds switches the lock mode on or off. When
the User Interface Module is locked a symbol
and “Lock” text will be visible on the display (see
Figure 10).
°F/°C
°F/°C - The button switches the display to show
the set temperature in Fahrenheit or Celsius.

13
Operational Conditions
Powered Anode Operation
To shelter the glass-lined water tank from corrosion
through electrolysis, this water heater is equipped with a
non-sacrificial powered anode which should not need to be
replaced under normal operating conditions.
If the powered anode malfunctions it should be replaced by
a qualified technician.
IMPORTANT: If a faulty powered anode is not repaired or
has been removed permanently, then all warranties are
void.
Water Heater Sounds
During the normal operation of the water heater, sounds or
noises may be heard. These noises are common and may
result from the following:
Normal expansion and contraction of metal parts1.
during periods of heat-up and cool-down.
Sediment buildup on or around the elements could2.
create varying amounts of noise and may cause
premature tank failure. Drain and flush the tank as
directed under the “Draining and Flushing” section.
The heat pump compressor or fan running.3.
Stacking
Stacking occurs when a series of short draws of hot water
(3 gallons or less) are taken from the water heater tank.
This causes increased cycling of the heat pump and/
or heater elements and can result in increased water
temperatures at the hot water outlet. An anti-scald device
is recommended in the hot water supply line to reduce the
risk of scald injury.

14
MAINTENANCE OF YOUR WATER HEATER
Temperature and Pressure
Relief Valve
Manually operate the temperature and pressure relief valve
at least once a year to make sure it is working properly.
To prevent water
damage, the valve
must be properly
connected to a
discharge line which
terminates at an
adequate drain.
Standing clear of the
outlet (discharged
water may be
hot), slowly lift and
release the lever
handle on the
temperature and
pressure relief valve to allow the valve to operate freely and
return to its closed position. If the valve fails to completely
reset and continues to release water, immediately
disconnect the electrical power, close the cold water inlet
valve and call a qualified person.
Draining and Flushing
It is recommended that the tank be drained and flushed
every 6 months to remove sediment which may build up
during operation. The water heater should be drained if
being shut down during freezing temperatures. To drain the
tank, perform the following steps:
Figure 11Temperature and Pressure
Relief Valve Manual Relief
Valve
Discharge line to drain
Place the water heater in Standby Mode by pressing1.
the power button on the user interface module.
Turn off the power to the water heater at the circuit2.
breaker/fuse box.
Open a nearby hot water faucet until the water is no3.
longer hot.
Close the cold water inlet valve.4.
Connect a hose to the drain valve and terminate it to an5.
adequate drain or external to the building.
Open the water heater drain valve and allow all of the6.
water to drain from the tank. Flush the tank with water
as needed to remove sediment.
Close the drain valve, refill the tank (open the cold7.
water inlet valve), and restart the heater as directed in
this manual.
IMPORTANT: Do not turn on power to the water heater
unless it is completely filled with water. To ensure that
the tank is full, open a hot water faucet and allow the
water to run until the air is purged and the water flows
uninterrupted from the faucet.
Press the power button to turn the water heater on.8. NOTE: The water heater will conduct a system
diagnostic prior to operation.
If the water heater is going to be shut down for an extended
period, the drain valve should be left open.
Heating Element Replacement
WARNING
Electric Shock Hazard
Disconnect power before
servicing.
Replace all parts and panels
before operating.
Failure to do so can result in
death or electrical shock.
Replacement heating elements must be of the same style
and voltage/wattage rating as the ones originally in the water
heater. This information can be found on the flange or terminal
block of the element or on the water heater data plate.
IMPORTANT: Before replacing any element confirm that
you have the correct replacement element (wattage). This
water heater has a 4500 watt upper element and a 2000
watt lower element. DO NOT replace the element(s) with a
wattage different than the ones specified for the upper and/
or lower element.
IMPORTANT: Using an element greater than 2000 watts
in place of the lower element will damage the water heater
and void the warranty.
Press the power button on the user interface module to1.
place the water heater in Standby Mode.
Turn off the power to the water heater.2.
Drain the water heater as directed in the “Draining3.
and Flushing” section.
Explosion Hazard
If the temperature and pressure relief valve
is dripping or leaking, have a qualified
person replace it.
Examples of a qualified person include:
licensed plumbers, authorized electric
company personnel, and authorized service
personnel.
Do not plug valve.
Do not remove valve.
Failure to follow these instructions can
result in death or explosion.
WARNING

15
Remove the access cover(s), then remove the foam4.
insulation block.
Remove the protective plastic cover(s) over the5.
elements from their attachment point.
Disconnect the electrical wires from the heating6.
element(s) by loosening the screws (Figure 12).
Remove the screw-in element(s) by turning the
element(s) counterclockwise with a 1-1/2 inch socket
wrench. Remove the existing gasket(s).
Clean the area where the gasket(s) fits to the tank7.
and internal threads. If you are replacing the bottom
element, remove any accumulated sediment on the
bottom of the tank.
Make sure the replacement element(s) has the correct8.
voltage and wattage rating by matching it to the rating
plate on the water heater. Position the new gasket(s)
on the element and insert it into the water heater tank
(Figure 13).
NOTE: Apply a light coat of hand dishwashing soap
and water to the gasket. Tighten the element by turning
it clockwise until secure.
Close the drain valve and open the nearest hot water9.
faucet. Then open the cold water shut off valve and
allow the tank to fill completely with water. To purge
the lines of any excess air and sediment, keep the hot
water faucet open for 3 minutes after a constant flow of
water is obtained.
Check for leaks around the element(s).10.
Reconnect the electrical wires to the element and11.
securely tighten the screws (See Figure 12).
Replace the12. protective plastic cover(s) removed earlier.
Make sure the cover(s) are securely engaged on the
attachment point(s).
Replace the foam block(s) and access cover(s).13.
Although this water heater is equipped with “Dry Fire”14.
protection circuitry, be sure tank is completely filled with
water before applying electrical power to the water heater.
Reconnect electrical power to the water heater at the15.
circuit breaker/fuse box.
Press the power button to turn the water heater on. Set16.
the desired water temperature and operating mode.
NOTE: The water heater will conduct a system
diagnostic (approximately 8 minutes) prior to operation.
Screws
Wires
Element
Figure 12:
Screw-in
Element
Figure 13:
Gasket
Spud
Routine Preventive Maintenance
At least monthly, a visual inspection should be made of the
following:
Air Filter (Remove and inspect, clean if needed, and•
reinstall).
Condensate drain pan and condensate lines.•
The lower metal drain pan for standing water which may•
indicate a clogged condensate drain pan, condensate
lines, or plumbing leak.
Leaking or damaged water piping.•
Presence of corrosive materials in the installation area.•
Presence of combustible materials near the water heater.•
After servicing this water heater, check to make sure it•
is working properly. (See “Operating Your Water Heater”
section of this manual.)
IMPORTANT: If you lack the necessary skills required to
properly perform this visual inspection, you should not
proceed, but get help from a qualified person.
Cleaning the Heat Pump
Air Filter Cleaning/Replacement
IMPORTANT: Before attempting to clean or replace the air
filter press the power button to place the water heater in
Standby Mode and turn-off power to the water heater at the
circuit breaker/fuse box.
Locate the screw securing the filter panel to the heat1.
pump shroud and loosening it.
Remove (slide) the filter from the unit.2.
If you are replacing the filter skip to step 4. To clean the3.
filter use a vacuum with a hose attachment to remove
any dust or debris.
Place the new or cleaned filter into the water heater4.
and secure the filter to the shroud with the screw
loosened earlier.
NOTE: The guides/slots when inserting the filter into
the water heater.
Restore power to the water heater and press the5.
power button to turn the water heater on. NOTE: the
water heater will conduct a system diagnostic prior to
operation.
Inspection/Cleaning of the Condensate
Drain Pan & Condensate Drain Lines
IMPORTANT: Before attempting to clean or replace the
condensate drain pan or lines press the power button to
place the water heater in Standby Mode and shut-off power
to the water heater at the circuit breaker/fuse box.
Remove the access panel (fan side) by loosening the1.
screws securing it to the unit.
Check the condensate drain pan and drain lines for any2.
dirt or debris that might interfere with proper drainage.
Wipe out any dirt or debris with a damp cloth.
Once the condensate drain pan and lines have been3.
inspected/cleaned, secure the access panel to the water
heater.
Restore power to the water heater and press the power4.
button to turn the water heater on.
NOTE: The water heater will conduct a system diagnostic
prior to operation.

16
DIAGNOSTIC CODES
DISPLAY SHOWS INDICATES CORRECTIVE ACTION
UPPER ELEMENT
CONNECT
FAULT
1. Upper element is not functioning Turn off power at the circuit breaker/fuse1.
box and check for a loose connection at the
element. For access directions see “Heating
Element Replacement” section. If error persists
proceed to the next step.
Replace non-functioning element. See “Heating2.
Element Replacement” section.
LOWER ELEMENT
CONNECT
FAULT
1. Lower element is not functioning Turn off power at the circuit breaker/fuse1.
box and check for a loose connection at the
element. For access directions see “Heating
Element Replacement” section. If error persists
proceed to the next step.
Replace2. non-functioning element. See “Heating
Element Replacement” section.
IMPORTANT: Using an element greater
than 2000 watts in place of the lower element
will damage the water heater and void the
warranty.
HEAT PUMP
CONNECT
FAULT
1. Heat Pump compressor is not
functioning.
1. Contact a qualified person to service the heat
pump.
FAN
CONNECT
FAULT
1. Heat Pump fan is not functioning. Contact a qualified person to service the unit.1.
AMBIENT TEMP
SENSOR SHORT OR OPEN
OR AD ERROR
1. Ambient Temperature Sensor is not
functioning.
Contact a qualified person to service the unit.1.
UPPER TEMP
SENSOR SHORT OR OPEN
OR AD ERROR
1. Upper Temperature Sensor is not
functioning.
Contact a qualified person to service the unit.1.
LOWER TEMP
SENSOR SHORT OR OPEN
OR AD ERROR
1. Lower Temperature Sensor is not
functioning.
Contact a qualified person to service the unit.1.
DISCHARGE TEMP
SENSOR SHORT OR OPEN
OR AD ERROR
1. Discharge Temperature Sensor is not
functioning.
Contact a qualified person to service the unit.1.
COIL TEMP
SENSOR FAULT
OR AD ERROR
1. Coil Temperature Sensor is not
functioning.
Contact a qualified person to service the unit.1.
MAIN CIRCUIT BOARD
FAULT 1. Main Circuit Board is not functioning. Contact a qualified person to service the unit.1.
HIGH TEMP
LOCKOUT 1. Water temperature in unit has
exceeded 190° F.
1. See “Safety Shut-off” section.
CONDENSATE
DRAIN
ALARM
(If Accessory Condensate
Pump is Installed)
1. Condensate pump failure. Check to see if accessory condensate pump is1.
plugged in and has power. Also check circuit
breaker/fuse box and GFCI (if used). if error
persists proceed to the next step.
Check condensate pump outlet tube for2.
blockage. if error persists proceed to the next
step.
Check control wire connections to condensate3.
pump. If error persists proceed to the next step.
Replace accessory condensate pump. If error4.
persists contact a Qualified Person.
NOTE: The diagnostic codes listed above are the most common. If a diagnostic code not listed above is displayed,
contact Residential Technical Assistance referencing the number on the front of this manual.

17
TROUBLESHOOTING CHART
PROBLEM POSSIBLE CAUSE(S) CORRECTIVE ACTION
NO HOT WATER Hot water usage pattern exceeds the1.
capability of the water heater in
current mode
No power to the water heater2.
Unit in standby3.
Unit in Vacation mode4.
High temperature limit switch open5.
Non-functioning upper temperature6.
sensor
Change to different mode or modify usage1.
patterns
Check for blown fuse or tripped breaker.2.
Restore power to unit then press power button.
Press the power button to turn the unit on3.
Select mode other than Vacation4.
Reset the high temperature limit switch; see5.
“Safety shut-off” section for more information
Contact a qualified person for service6.
INSUFFICIENT HOT WATER/
SLOW HOT WATER
RECOVERY
Temperature set-point too low1.
Air filter dirty2.
Hot water usage pattern exceeds the3.
capability of the water heater in
current mode
Water connections to unit reversed4.
Heat lost through long run of exposed5.
pipe
Hot water leak at faucet or piping6.
Non-functioning heating element7.
Sediment or scale build up in tank8.
Increase set point temperature; see “Adjusting1.
the User Interface Module” section
Clean air filter2.
Change to different mode or modify usage3.
patterns (For example if in Efficiency Mode
switch to Hybrid Mode)
Ensure the cold connection is at the bottom4.
and that the hot connection is at the top
Insulate exposed piping5.
Repair hot water leaks6.
Call qualified person for service7.
Drain and flush tank. Water conditioning may8.
be necessary to minimize build up
HIGH OPERATION COSTS Temperature set-point too high1.
Air filter dirty2.
Electric mode selected3.
Water connections to unit reversed4.
Heat lost thru long run of exposed5.
pipe
Hot water leak at faucet or piping6.
Sediment or scale build up in tank7.
Decrease set point temperature; see “Adjusting1.
the User Interface Module”
Clean air filter2.
Change to Efficiency or Hybrid mode for re-3.
duced energy costs
Ensure the cold connection is at the bottom4.
and that the hot connection is at the top
Insulate exposed piping5.
Repair hot water leaks6.
Drain and flush tank. Water conditioning may7.
be required to minimze build up
DRIP FROM TEMPERATURE &
PRESSURE RELIEF VALVE
(Warning: Do not plug or cap
T&P discharge pipe.)
1. Excessive water pressure
2. Add or service a thermal expansion
tank.
3. Non-functioning Temperature &
Pressure Relief Valve
1. Check water supply inlet pressure. If higher
than 80 PSIG, install a pressure reducing
valve
2. See “Closed System/Thermal Expansion” section
3. Replace the Temperature & PressureRelief
Valve
OTHER The water heater does not1.
immediately start
The heat pump does not run in2.
Efficiency mode.
The heat pump runs when set to3.
Electric mode.
When first started the water heater takes about 81.
minutes to complete a diagnostic routine
Contact a qualified person for service2.
Contact a qualified person for service3.

18
REPAIR PART ILLUSTRATION
ITEM
NO.
PARTS DESCRIPTION
1Upper Access Cover
2Lower Access Cover
3Upper Element (4500 Watts)
4Lower Element (2000 Watts)
5Energy Cut-Off (ECO) Switch
6Temperature & Pressure Relief Valve (T&P)
7Dip Tube (at hot water outlet)
8Powered Anode Rod
9User Interface Module
10 Air Filter
11 Air Inlet Side Panel
12 Air Outlet Side Panel
13 Fan Assembly
14 Drain Valve
15 Protective Plastic Cover
16 ECO Cover
17 Control Board
18 Relay
19 EPS Cover
20* Ambient / Coil / Discharge Temperature Sensor
21* Upper / Lower Tank Temperature Sensor
22* Run Capacitor
23* Control Board Module Fuses
REPAIR PARTS
Repair parts may be ordered through your plumber, local
distributor, home improvement center, or by calling
1-800-365-0024. When ordering repair parts always give
the following information:
1. Model, serial and product number
2. Item number
3. Parts description
REPAIR PARTS LIST
12
11
10
9
17
18
8
7
6
14
4
3
5
1
2
16
15
15
19
19
13
* NOT SHOWN

19
NOTES

20
Copyright © 2010 State Industries, Inc. All rights reserved.