Sterling SAPPHIRE 2 User manual

Owner’s Manual
SAPPHIRE 2
ENGLISH
4 Wheel Scooter
®
®

Iss 1
How to use this manual
Sunrise Medical Limited want you to get the best out of your scooter. This Owner’s
Manual will familiarise you with the scooter and its features. It contains guidance on
everyday usage and general care in addition to information on the high quality standards
which we adhere to and details about the warranty.
Your scooter will reach you in excellent condition having been personally inspected
before leaving the factory. By following the guidelines for maintenance on page 30 your
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and satisfaction.
Note: Sunrise Medical Limited will later be referred to as “we” in this document.
How to use this manual

5Iss 1
Contents
Introduction page 1
General Warnings page 2
Quick Start Guide page 3 - 4
Features page 5
Getting On and Off your Scooter page 6
Tiller Control Functions page 7 - 8
Freewheel Mechanism page 9
Seat Removal and Adjustment page 10
Tiller Adjustment and Battery Removal page 11
Batteries and Charging page 12 - 13
Transportation page 14
Guidance for Safe Operation and Use page 15 - 19
Battery and Charging Information page 20 - 22
General Warnings page 23 - 26
EMC (EMI) Warnings page 27 - 28
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Routine Maintenance page 30
Service History page 31
Trouble Shooting Guide page 32 - 33
Guarantee page 34

1Iss 1
With over 30 years experience, we are one of the longest established mobility equipment
manufacturers in the UK. All of our Scooters, Wheelchairs and Power Chairs undergo
rigorous tests to ensure they meet our requirements for comfort, safety and durability.
Our success is based on the strong traditions of quality, value for money and genuinely
caring for our customers. We pride ourselves not only on designing and building the
most innovative products, but also on our commitment to offer an excellent standard of
customer service both during and after sale.
Before using your scooter please read this manual carefully. It will provide you with
all the information you will require. However, if you have any queries about the use,
maintenance or safety of your scooter, please contact your local dealer. If you have any
other questions please write to the address below.
7KHVFRRWHULVFODVVL¿HGDVDFDWHJRU\%YHKLFOHXQGHUWKH(XURSHDQZKHHOFKDLU
standard EN 12184.
,WLVLQWHQGHGIRUWKHXVHRISHRSOHRIDOODJHVZKRPD\KDYHGLI¿FXOW\ZDONLQJGLVWDQFHVRU
IRUSHULRGVRIWLPH,WLVLGHDOIRURXWGRRUXVHDQGVXLWDEOHIRUXVHUVXSWRNJLQZHLJKW
330lbs. Differing user weights can cause performance variation. Maximum user weight
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The scooter is designed to be driven on footpaths and to cross roads.
It has been manufactured to comply with the requirements of the
Medical Device Directive 93/42/EEC, the radio interference requirements of EEC
Directive 89/336/EEC and the battery charger requirements of EEC Directive 73/23/EEC
and
((&(OHFWUR0DJQHWLF¿HOGVVXFKDVWKRVHHPLWWHGE\VKRSDODUPVPD\EH
disturbed by use of the scooter. The function of the scooter may also be disturbed by
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We are dedicated to providing products of exacting quality that conform fully and reliably
to the requirements of their intended use. We are BS/EN ISO 9001 accredited which is
the internationally recognised standard for quality management systems. This approval
HQVXUHVZHSURYLGHTXDOLW\LQDOODUHDVRIRXUEXVLQHVVIURPGHYHORSPHQWWKURXJKWR¿QDO
delivery. Should you require any further assistance then please contact your local dealer.
CUSTOMER SERVICES
SUNRISE MEDICAL LIMITED
SUNRISE BUSINESS PARK
HIGH STREET WOLLASTON
WEST MIDLANDS DY8 4PS
ENGLAND
Intern. Telephone +44 1384 44 66 22 Fax +44 1384 44 66 44
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Introduction

2Iss 1
GENERAL WARNINGS
DO NOT OPERATE THE SCOOTER BEFORE READING AND UNDERSTANDING
THIS INSTRUCTION MANUAL.
IF YOU ARE IN DOUBT ABOUT THE MEANING OF THESE INSTRUCTIONS, OR ANY
OF THE CAUTIONS AND WARNINGS, PLEASE CONSULT YOUR HEALTHCARE
PROFESSIONAL, DEALER OR RELEVANT TECHNICAL PERSONNEL.
FAILURE TO FULLY UNDERSTAND THE SCOOTER OPERATION MAY RESULT
IN AN UNEXPECTED RESPONSE FROM THE EQUIPMENT WHICH CAN IN TURN
LEAD TO POSSIBLE INJURY OR DAMAGE.
NOTES
Warning and Caution notices used in this manual, apply to hazards and unsafe practices
that could result in personal injury or damage to property.
WARNING
We supply an extensive range of mobility scooters to meet the varying needs of
individual users. It is the responsibility of the individual user and their healthcare advisor
TXDOL¿HGLQPDNLQJVXFKFKRLFHVWRGHFLGHZKLFKVFRRWHULVVXLWDEOHIRUWKHXVHU¶V
intended purpose.
With regards to restraints, seat positioning straps, posture correction or other positional
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conjunction with the dealer to ensure the suitability of such equipment for the safe
operation of the scooter.
Serious injury can occur in the event of a fall from a mobility scooter.
We DO NOT RECOMMEND that a scooter user is transported in any type of vehicle
when seated in the scooter.
At this time, there are no approved Tie-down Systems for the transportation of a user in
ANY moving vehicle whilst seated in a scooter.
It is our opinion that users of mobility scooters should be transferred into the appropriate
vehicle seating system and use should be made of the restraints available to the auto
industry.

3Iss 1
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Assembly
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provided.
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EDFNOLJKWEUDFNHWLVIXOO\HQJDJHG
6HWWKHWLOOHUE\KROGLQJWKH7LOOHU$GMXVWPHQW/HYHUFORFNZLVHZKLOHPRYLQJWKHWLOOHU
XSZDUGV5HPRYHWKHEDVNHWIURPWKHIRRWERDUGDQGSODFHRQWKHEUDFNHWORFDWHGRQ
the front of the tiller.
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WKHEDWWHU\WUD\PDUNHG³$,QVHUW/DVW´(QVXUHEDWWHU\³$´LVORFDWHGRQWRWKHORFNLQJ
SRVWWKHQORZHURQWRWKHFRQWDFWV,QVHUWWKH%DWWHU\/RFNLQJ3LQLQWRWKHORFNLQJKROH
located at the rear of Battery “A”.
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scooter.
Lift the seat onto the seat post and press down to ensure it is fully engaged.
Battery Charging
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the scooter unless the battery has been fully charged as failure to do this will result in
battery damage.
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the left hand side of the tiller fascia panel. Switch on the mains supply and then switch
on the battery charger. RED light = Power On, YELLOW Light = Charging and GREEN
Light = Charge Complete. Charge the scooter overnight after each use to maintain
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If you are in any doubt then please turn to pages 12 and 13 of this manual.
Typical Use
Designed for use on footpaths, for crossing roads and shopping. It should not be
driven through mud, water, snow, sand, loose gravel, long grass or any other unsound
surfaces.

4Iss 1
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Control Functions
Transporting
Your scooter is equipped with the following features that can be found on the tiller
fascia panel:
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Front / Rear Light, Horn and Directional Control Levers.
If you have previously used or owned a scooter before you MUST still read the
Owners Manual carefully to fully understand the controls and safety warnings.
If you are in any doubt of their functions then please turn to pages 7 and 8 of this
manual.
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2. Remove the seat, leaving the seat stem in position.
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3ODFHWKHEDVNHWLQWKHEDWWHU\ZHOOV
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This will stop the tiller from moving during lifting operations and transportation.
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front frame forwards. Note: Batteries MUST be removed before the scooter can be
GHGRFNHG
7. Using the lifting handles provided carefully lift the scooter safely and securely into the
luggage compartment of the vehicle.
TIP:
/LIWWKHIURQWZKHHOVLQ¿UVWDQGXVHWKHVHWRUROOWKHIUDPHDORQJ8VHWKHVWHSDWWKH
boot opening to rest parts if required.
To reassemble the scooter reverse the sequence above.
Important:
When reassembling the scooter, remember to insert the battery locking pin,
because failure to do so may result in the batteries disengaging during use.
Always secure your scooter parts before transportation. Remember to engage
the drive unit by pushing the freewheel lever forwards to stop the scooter from
moving.

5Iss 1
Features
Fig. 1
SEATING
Page 10
WIDTH ADJUSTABLE
ARMRESTS
Page 10
TILLER FASCIA
PANEL
Page 7 - 8
BASKET
Page 14
BATTERIES
Page 12 - 13 & 20-22
LIGHTS
Page 7 - 8
TYRES
Page 19 and 30
ADJUSTABLE
TILLER
Page 11
FREEWHEEL
LEVER
Page 9

6Iss 1
Getting On and Off your Scooter
Getting on to your scooter
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RIISRVLWLRQ3KRWR
2. Push forward the seat swivel lever located
under the seat on the right-hand side and
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3. Put the armrests into the fully down
position and use them to steady yourself
as you gently lower yourself into the seat
3KRWR
4. Push forward the seat swivel lever and
gently swivel the seat to face forward
3KRWR
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LVVHFXUH3KRWR
Getting off your scooter
1. Bring your scooter to a stop and turn
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2. Push forward the seat swivel lever
located under the seat on the right-
hand side and rotate the seat 90
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3. Put BOTH feet on the ground and
gently leave the seat using the arm
rests to assist you out of the chair
3KRWR
Photo 6.1
Photo 6.2
Photo 6.3
Photo 6.4
Photo 6.5

7Iss 1
Tiller Control Functions
Throttle
Lever
Control
Handle
Bars
Throttle
Control
Lever
Hand Controls
All of the drive controls for the scooter are to be found on the Tiller Control Box (Photo
The Preset Speed Knob
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to the right, “MAX”, increases the available maximum speed.
The Battery Gauge
This gives an approximation of battery charge and is illuminated for clarity.
The gauge is “RED” empty, to “YELLOW” charge required, to “GREEN” charged.
As the scooter moves over differing terrain, the Battery Gauge will dip up and down,
this is normal. For a more accurate indication, stop the scooter and note the reading. In
FROGGDPSZHDWKHUWKHJDXJHZLOOGLSPRUHRIWHQDVWKHFDSDFLW\DQGHI¿FLHQF\RIDOO
batteries drops in such conditions.
TIP: If your battery gauge has gone into the “RED” section you can increase your
remaining range by reducing your maximum speed. Remember you MUST charge your
battery overnight as soon as you can to prevent battery damage.
Operating the Lights
The lights are operated by pressing the blue button on the front fascia panel. Press the
button once to illuminate the lights, press the button again to switch the lights off. Switch
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Pre-set
Speed Knob
Battery
Gauge
Light
Switch
Horn
Button
On-Off
Key
Throttle
Control
Lever
Battery
Charging
Socket
Photo 7.1

8Iss 1
Tiller Control Functions
Throttle Lever
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It controls the speed as well as forward and reverse motion.
To move the scooter in a FORWARD motion PULL the lever
with the RIGHT HAND or PUSH the lever with the LEFT
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To move the scooter in a REVERSE motion PULL the lever with
the LEFT HAND or PUSH the lever with the RIGHT THUMB.
The lever will return by itself when released and the scooter will
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The more you move the lever, the more your speed increases
up to its preset maximum. It is possible to operate your scooter
using one side of the throttle lever. To do this you must PUSH
and PULL on the chosen side of the throttle lever.
Horn Button
Pressing the yellow horn button operates an audible warning
sound. Use this function to warn pedestrians of your presence
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Key Switch
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to stop very abruptly. This is not recommended except in
emergency stop, as continual use of this function could result in
damage to the scooter.
Off Board Charging Socket
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OHIWKDQGVLGHRIWKHWLOOHUIDVFLDSDQHO3KRWR
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WRUHYHDOWKHVRFNHWFRQQHFWLRQV7KHFKDUJHURXWSXWSOXJFDQ
now be connected ready to accept charge current from the
battery charger.
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into place. This action helps prevent water from entering the
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WARNING.
Do not attempt to charge your scooter outdoors or
in damp/wet conditions. Failure to comply with this
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Photo 8.1
Photo 8.2
Photo 8.3
Photo 8.4
Photo 8.5
Photo 8.6
Photo 8.5

9Iss 1
Freewheel mechanism
A freewheel device disengages the power drive
to allow manual operation (i.e. the scooter can be
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The freewheel is selected by pushing BACKWARD
the lever that is located on the left hand side of
the scooter rear panel. Once freewheel has been
selected, the electronic drive control system is
disabled to prevent driving. This is a safety feature
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EUDNHGLVHQJDJHG3KRWR
To turn off the freewheel and engage the motor,
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ALWAYS re-engage the freewheel device after use,
failure to do so may result in injury.
Freewheel Mechanism
Photo 9.2
Photo 9.1
WARNING:
Use extreme caution in the freewheel mode
especially on slopes/inclines. Letting go of
your scooter whilst it is in freewheel, can
cause the scooter to roll unexpectedly.

10 Iss 1
Seat Adjustment
1. To adjust seat height, remove the seat as
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Seat Removal and Adjustment
Removing the Seat
Please note that these instructions are to be
used as a guide only.
1. Lift armrests upwards for ease of access (Photo
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3KRWR
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4. Place seat at desired location for stowage,
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Note: Exercise caution when lifting the seat.
Armrest Adjustment
The width of the armrests can be adjusted by
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the seat base, moving the armrests to the desired
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3KRWR
Photo 10.2
Photo 10.4
Photo 10.3
Photo 10.6
Photo 10.5
Photo 10.1
Photo 10.7

11 Iss 1
Tiller Adjustment and Battery Removal
Tiller Adjustment
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DOORZV\RXWRORFNWKHWLOOHULQWKHPRVWFRPIRUWDEOH
driving position. This feature also lets you fold the tiller
down fully, for transportation and stowage.
The tiller adjusting lever is located on the driver’s side
of the tiller.
1. Support the tiller with your right hand.
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DGMXVWPHQWPHFKDQLVP3KRWR
3. Move the tiller to the desired location.
4. Release the adjusting lever to the vertical position
3KRWR
Battery Removal
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access to the batteries.
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EDWWHU\SDFN³$´3KRWR.
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VWRUDJH3KRWR
3. Lift battery “A” vertically out of its battery tray using
the 2 handles provided 3KRWR.
4. Lift battery “B” vertically out of its battery tray using
the 2 handles provided 3KRWR.
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straight.
Battery Replacement
To replace the batteries reverse the sequence above
SODFLQJEDWWHU\³%´RQWRWKHVFRRWHU¿UVWIROORZHGE\
EDWWHU\³$´WKHQLQVHUWWKHEDWWHU\ORFNLQJSLQEDFN
into battery “A”.
Important:
When reassembling the scooter, remember to insert
WKHEDWWHU\ORFNLQJSLQEHFDXVHIDLOXUHWRGRVRPD\
result in the batteries disengaging during use.
Ensure the battery wells are free from dirt and
grit - this will affect the performance of the battery
contacts.
Photo 11.5
Photo 11.4
Photo 11.3
Photo 11.2
Photo 11.1
Photo 11.6

12 Iss 1
Off-Board Battery Charger
Your scooter is supplied with an off-board charging facility
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of minimum 3.0 Amps and maximum of 6.0 Amps supplied
by your local authorised dealer should be used.
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2. Swivel the charge connector cover located on the Tiller
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3. Ensure that the charger plug is dry and intact before
connecting it to the mains and switching it on.
4. A reset button is located on the side of battery “A”.
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Note:
The charger is capable of charging from 230V or 110V
by switching the charger off and sliding the red tab on
the end of the charger to the required setting using a
small screwdriver. This setting is factory set to 230V.
The 5 Amp, off-board charger has 3 possible indications
3KRWR:
1. RED = Charger is on.
2. YELLOW = Charging.
3. GREEN = Fully charged.
Ensure the scooter is switched off before commencing the
charging process.
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EDFNLQWRSODFH7KLVKHOSVSUHYHQWZDWHUJHWWLQJLQWRWKH
VRFNHW3KRWR.
Please note that the scooter has a safety circuit to prevent
it from being driven off during charging. If your scooter
fails to respond to normal control after a charging period,
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disconnected from the scooter.
Batteries and Charging
Photo 12.5
Photo 12.4
Photo 12.3
Photo 12.2
Photo 12.1

13 Iss 1
Batteries and Charging
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&DQGQRWEHVXEMHFWHGWRPHFKDQLFDOGDPDJH
In all cases, the charger must only be repaired by an authorised dealer.
WARNING !
NO SMOKING OR NAKED FLAMES WHEN CHARGING BATTERIES.
DO NOT TOUCH BATTERY PACK TERMINALS WITH METAL OBJECTS.
ONLY USE APPROVED REPLACEMENT BATTERIES.
IF DAMAGE TO BATTERIES OR BATTERY BOXES IS EVIDENT,
CONTACT YOUR LOCAL DEALER IMMEDIATELY - DO NOT ATTEMPT
TO SERVICE THE BATTERIES.
DEALER WARNING !
REMOVE METALLIC JEWELLERY WHEN WORKING WITH BATTERIES.
WEAR GLOVES AND GOGGLES IF MOVING LEAKING BATTERIES.
REPLACE DAMAGED OR LEAKING BATTERIES IMMEDIATELY.
Fuses
There is a reset button as described previously. If a fault occurs, the button
will pop out. Switch the scooter off, press the button in and switch the
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fuses must be replaced by an authorised service agent.
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mains plug of the battery charger. If this blows, switch off at the mains,
remove the plug and replace the blown fuse with a new fuse of the same
YDOXH3KRWR
Photo 13.1

14 Iss 1
Transportation
Transportation
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and simply for transportation.
1. Engage the drive unit by pushing the
freewheel lever forwards to stop the
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transportation.
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3. Remove the seat, leaving the seat stem in
position.
4. Remove the batteries “A” then “B”
Transport batteries in the upright position.
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6. Lower the tiller, using the adjustment lever
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3KRWR
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GRFNLQJKDQGOHUHDUOLJKWDQGPRYLQJ
the front frame forwards. Note: Batteries
MUST be removed before the scooter can
EHGHGRFNHG3KRWR
8. Using the lifting handles provided carefully
lift the scooter safely and securely into
the luggage compartment of the vehicle
3KRWR
TIP:
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roll the frame along. Use the step at the boot
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To reassemble the scooter reverse the
sequence above.
Important:
When reassembling the scooter,
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pin, because failure to do so may result
in the batteries disengaging during use.
Always secure your scooter parts before
transportation. Do not sit on your scooter
whilst it is being transported in or on
another vehicle.
Photo 14.4
Photo 14.1
Photo 14.3
Photo 14.2

15 Iss 1
Guidance for Safe Operation and Use
Basic Driving
Caution!
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around you is clear of obstacles and pedestrians.
Before operating your scooter, ensure the seat height and position has been adjusted to
your satisfaction and the tiller angle has been set for optimum safety and comfort.
Please see the “General Warnings”, “Getting on Your Scooter” and “Tiller Adjustment”
VHFWLRQVLQWKLVKDQGERRN
0DNHVXUH\RXDUHSURSHUO\VHDWHGRQWKHVFRRWHUDQGWKDWWKHVSHHGFRQWURONQRELV
turned fully to the left, towards “MIN”.
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3. On the tiller, use the throttle lever as described earlier. You will gently accelerate.
Release and you will gently stop. Practice these two basic functions until you get
used to them.
4. Steering the scooter is easy and logical. Be sure to remember to allow enough
clearance when turning corners so that the rear wheels clear any obstacle.
6KRUWFXWWLQJDSDYHPHQWFRUQHUFDQFDXVHWKHEDFNZKHHOWRJRRIIWKHSDYHPHQW
causing problems if the corner is very rough. Avoid this at all times by steering an
exaggerated curve around the obstacle.
6. When steering in a tight spot, such as entering a doorway or when turning around,
stop the scooter and then turn the handlebar to where you want to go, then apply
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that the preset speed is set to a slower setting to aid control in tight spots.
7. Reversing requires attention - exercise caution when reversing especially down
slopes.
When reversing, always turn the handlebars in the opposite direction to the way you
want to go.
The more you operate the throttle lever, the faster you will go.
Reverse speed is 50% slower than forward speed. If the scooter does not move
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Important:
To preserve battery power there is a “sleep timer” feature built into the controller.
Should the scooter be left ON, but not operated for 15 minutes the scooter will go
into “sleep mode”. To reset this, switch the scooter OFF and then back ON again.

16 Iss 1
Guidance for Safe Operation and Use
Hill climbing
This scooter has been tested to climb
an incline of no more than 10° with a
maximum user weight of up to 150kg
(330 lbs) (Photo 16.1). Do not attempt to
climb inclines in excess of this.
Always reduce your speed when
reversing on slopes. Do not reverse
down hills in excess of 8°and always use
extreme caution when reversing down
hills.
Do not attempt to drive along with the
wheels at different levels, e.g. along the
footpath and road simultaneously.
Hill climbing capability and distance
travelled between battery charges will be
adversely affected by such things as:
1. The weight of the user.
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3. Steepness of hills.
4. Level of charge and the age of the
batteries.
5. Extremes of temperature.
6. Use and weight of accessories.
Travelling across slopes
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a slope, always reduce your speed. Do
not traverse across the face of a slope in
excess of 10° (Photo 16.2).
Note: Where possible always travel
up or down hills or ramps
directly facing the slope of the
hill.
Do not traverse across the
face of a slope in excess of
10°. Disregard of this advice
could result in your scooter
tipping.
Please note that lap belts must
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an authorised dealer and used
according to the advice of your
healthcare professional.
Photo 16.2
Photo 16.1

17 Iss 1
Guidance for Safe Operation and Use
Emergency Braking
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under normal circumstances.
Letting go of the throttle lever will slow the scooter to a controlled stop.
Switching off
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When the scooter is stowed or not in use for a long period of time, always charge the
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Braking
To bring the scooter to a standstill simply let go of the
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D $XWRPDWLFUHJHQHUDWLYHEUDNLQJZKLFKVORZVWKH
scooter to a stop.
E $XWRPDWLFEUDNLQJZKLFKZLOORSHUDWHDFRXSOHRI
seconds after releasing the control lever and holds the
scooter in position, even if you are on a hill.
Note: Automatic braking is not instantaneous
and will engage within 1/2 a wheel turn once
the scooter has stopped.
Use on the footpath
When using your scooter on the footpath always be aware of
pedestrians and situations which might require extra care. For
example, young children and pets. Remember, especially when
driving in public places, to drive with caution and regard for others
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shops, ensure the minimum speed is selected 3KRWR. If you
leave your scooter outside a shop ensure that it does not obstruct
the footpath or vehicular access.
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Photo 17.2
Photo 17.1
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