Sun Microsystems StorEdge L8 User manual

Sun StorEdge™ L8 Tape Autoloader Decision Tree
The purpose of the Sun StorEdge L8 Tape Autoloader Decision Tree is to identify a logical sequence of
events to troubleshoot a Sun StorEdge L8 Tape Autoloader based upon the error code displayed on the top
line of the LCD.
The following decision tree assumes the following Field Replaceable Unit (FRU) items are available for
servicing a StorEdge L8 Tape Autoloader.
 Barcode Scanner
 StorEdge L8 Tape Autoloader (does not include Barcode Scanner)
Failure to successfully clear the error code after performing the steps outlined in this decision tree will result
in autoloader replacement.
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Sun StorEdge L8 Tape Autoloader Decision Tree
Legend:
DP = Decision Point
R= Response
A= Action
1.0 LCD Blank
A blank LCD indicates a hardware problem with the LCD, cabling problems within the StorEdge L8 Tape
Autoloader or power supply problems.
DP1: Check the green Ready/Activity LED on the front panel of the StorEdge L8 Tape Autoloader to see if it
is illuminated.
R1: Green Ready/Activity LED is not illuminated.
DP2: Visually inspect the autoloader power switch, located in the lower left corner of the front
panel behind the bezel, to see if it is in the ON position.
Note: The power switch is a toggle type switch. The power switch toggled to the left is in the ON
position.
R2: Front panel power switch is ON.
DP3: Check to see if the autoloader fan is spinning.
R3: Fan is not spinning.
A3: Toggle the front panel power switch to the OFF position.
Note: Use the eraser end of a pencil or something similar to press the right
side of the power switch to toggle it to the OFF position.
DP4: Check the AC Power Cord for proper connection.
R4: AC Power Cord is properly connected.
DP5: Try a different AC power cord.
R5: Second AC power cord does not work.
A5: Replace the autoloader.
R5: Second AC power cord works.
A5: Replace the failing AC power cord.
R4: AC power cord is not properly connected.
A4: Reseat the AC power cord
A4: Toggle the front panel power switch to the ON position.
Note: Use the eraser end of a pencil or something similar to
press the left side of the power switch to toggle it to the ON
position.
R3: Fan is spinning.
A3: Replace the autoloader.
R2: Front panel power switch is OFF.
A2: Toggle the front panel power switch to the ON position.
Note: Use the eraser end of a pencil or something similar to press the left side of the power
switch to toggle it to the ON position.
R1: Green Ready/Activity LED is illuminated.
A1: Replace the autoloader.
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2.0 81h_Invalid Command Error
This error code indicates the autoloader received an undefined command or an invalid parameter to a
command. Troubleshooting should begin with confirming the SCSI command sent to the autoloader is
supported and was sent with valid parameters.
DP1: Check to see if the SCSI command sent to the autoloader is supported and was sent with valid
parameters.
Note: For a list of supported SCSI commands, refer to Sun StorEdge L8 Tape Autoloader SCSI Reference
Guide (6-00524-01).
R1: SCSI command is supported and was sent with valid parameters.
A1: Cycle power to the autoloader and retry SCSI command.
DP2: Check to see if the error code is still present after cycling autoloader power and retrying the
SCSI command.
Note: The autoloader power switch is located in the lower left corner of the front panel behind
the bezel. Use the eraser end of a pencil or something similar to press the right side of the power
switch to toggle it to the OFF position. Press the left side of the power switch to toggle it back to
the ON position.
R2: Error code is still present.
A2: Disconnect the autoloader from the host server.
A2: Cycle power to the autoloader and retry the autoloader command via the front panel.
DP3: Check to see if the autoloader successfully completed the command after
disconnecting the autoloader from the host server and cycling autoloader power.
R3: Autoloader command not successful.
A3: Replace the autoloader.
R3: Autoloader command successful.
A3: Troubleshoot the host server.
A3: Reconnect the autoloader to the host server.
A3: Continue normal autoloader operation.
R2: Error code no longer present.
A2: Continue normal autoloader operation.
R1: SCSI command is not supported or was sent with invalid parameters.
A1: Cycle power to the autoloader and retry supported SCSI command with valid parameters.
3.0 82h_Device Status Not Suitable To Execute This Command
This error code indicates a “BUSY” was reported to the host for the requested SCSI command. If the
autoloader robotics are busy, some commands cannot be executed at the same time. This is most likely the
cause of an error code 82h. Troubleshooting should begin with cycling power to the autoloader and retrying
the last operation.
DP1: Check to see if the error code is still present after cycling autoloader power and retrying the last
operation.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
R1: Error code is still present.
A1: Replace the autoloader.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
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4.0 83h_Inventory Not Valid
This error code indicates the autoloader’s cartridge inventory is not valid because of manual changes to the
cartridge inventory. Troubleshooting should begin with performing a cartridge re-inventory.
Note: This error can occur if the autoloader’s cover is removed and a cartridge is manually removed from
its cartridge transport element.
DP1: Check to see if the error code is still present after performing a cartridge re-inventory.
Note: For instructions on performing a cartridge re-inventory via the front panel, refer to Sun StorEdge L8
Tape Autoloader User’s Guide (6-00522-01) -> Operating the Autoloader -> Re-inventory of Cartridges.
R1: Error code is still present.
A1: Cycle power to the autoloader.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the
bezel. Use the eraser end of a pencil or something similar to press the right side of the power switch to
toggle it to the OFF position. Press the left side of the power switch to toggle it back to the ON
position.
DP2: Check to see if the error code is still present after cycling autoloader power.
R2: Error code is still present.
A2: Replace the autoloader.
R2: Error code no longer present.
A2: Continue normal autoloader operation.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
5.0 84h_Source Element Not Ready
This error code indicates there is no cartridge in the location where a cartridge move was issued.
Troubleshooting should begin with cycling power to the autoloader and retrying the cartridge move
operation.
DP1: Check to see if the error code is still present after cycling autoloader power and retrying the cartridge
move operation.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
Note: For instructions on performing a cartridge move operation via the front panel, refer to Sun StorEdge
L8 Tape Autoloader User’s Guide (6-00522-01) -> Operating the Autoloader -> Working with Data
Cartridges.
R1: Error code is still present.
A1: Replace the autoloader.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
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6.0 85h_Destination Element Not Ready
This error code indicates the location where a cartridge move was issued already contains a cartridge.
Troubleshooting should begin with cycling power to the autoloader and retrying the move operation.
DP1: Check to see if the error code is still present after cycling autoloader power and retrying the cartridge
move operation.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
Note: For instructions on performing a cartridge move operation, refer to Sun StorEdge L8 Tape
Autoloader User’s Guide (6-00522-01) -> Operating the Autoloader -> Working with Data Cartridges.
R1: Error code is still present.
A1: Replace the autoloader.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
7.0 86h_Mailslot Access Rejected or Door Locked!
This error code indicates a user attempted to access the mail slot, but media removal was prevented. Host
application software restricting access to the mail slot is the most likely cause of this error. Troubleshooting
should begin with checking the host application software to determine if it is preventing media removal.
Note: Temporarily disconnecting the autoloader from the host server will eliminate the host and its
software as the potential cause for this error.
DP1: Check the host application software to see if it is preventing media removal.
R1: Host application software is not preventing media removal.
A1: Cycle power to the autoloader and retry accessing the mail slot via the front panel.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the
bezel. Use the eraser end of a pencil or something similar to press the right side of the power switch to
toggle it to the OFF position. Press the left side of the power switch to toggle it back to the ON
position.
Note: For instructions on accessing the mail slot via the front panel, refer to Sun StorEdge L8 Tape
Autoloader User’s Guide (6-00522-01) -> Operating the Autoloader -> Working with Data Cartridges ->
Importing or Exporting Cartridges.
DP2: Check to see if the error code is still present after cycling autoloader power and retrying
accessing the mail slot.
R2: Error code is still present.
A2: Disconnect the autoloader from the host server.
A2: Cycle power to the autoloader and retry accessing the mail slot via the front panel.
DP3: Check to see if the error code is still present after cycling autoloader power
and retrying accessing the mail slot.
R3: Error code is still present.
A3: Replace the autoloader.
R3: Error code no longer present.
A3: Troubleshoot the host server.
A3: Reconnect the autoloader to the host server.
A3: Continue normal autoloader operation.
R2: Error code no longer present.
A2: Continue normal autoloader operation.
R1: Host application software is preventing media removal.
A1: Enable host application software to allow the user access to the mail slot.
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8.0 87h_Operation Timeout
This error code indicates an autoloader command did not complete in the required amount of time.
Troubleshooting should begin with cycling power to the autoloader and retrying the autoloader command.
DP1: Check to see if the error code is still present after cycling autoloader power and retrying the
autoloader command.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
Note: For instructions on performing an autoloader operation, refer to Sun StorEdge L8 Tape Autoloader
User’s Guide (6-00522-01) -> Operating the Autoloader.
R1: Error code is still present.
A1: Check to see that terminator and SCSI cables are securely installed. Try a different terminator
and/or different SCSI cables. Cycle autoloader power and retry the autoloader command.
DP2: Check to see if the error code is still present after cycling autoloader power and retrying the
autoloader command.
R2: Error code is still present.
A2: Replace the autoloader.
R2: Error code is no longer present.
R2: Continue normal autoloader operation.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
9.0 88h_Communications Error During Loop-Back
This error code indicates a communications error was encountered during a loop-back test. Troubleshooting
should begin with cycling power to the autoloader and retrying the loop-back test.
DP1: Check to see if the error code is still present after cycling autoloader power and retrying the loop-back
test.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
R1: Error code is still present.
A1: Replace the autoloader.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
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10.0 89h_System Test Timeout
This error code indicates there was a communication timeout between the drive and the autoloader during
the system test. Using invalid media or getting a SCSI bus reset can cause this error. Troubleshooting
should begin with cycling power to the autoloader.
DP1: Check to see if the error code is still present after cycling autoloader power.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
R1: Error code is still present.
DP2: Check to see that valid media is being used in the autoloader.
R2: Valid media is being used in the autoloader.
A2: Disconnect the autoloader from the host server and confirm that a known good LVD
SCSI terminator is securely installed.
A2: Cycle power to the autoloader.
DP3: Check to see if the error code is still present after cycling autoloader power.
R3: Error code is still present.
A3: Replace the autoloader.
R3: Error code no longer present.
A3: Troubleshoot the host server.
A3: Reconnect the autoloader to the host server.
A3: Continue normal autoloader operation.
R2: Invalid media is being used in the autoloader.
A2: Replace media with valid media.
A2: Cycle power to the autoloader and continue normal autoloader operation.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
11.0 8Fh_Recovered Loader Error
This error code indicates the autoloader successfully recovered from an error. This error code is typically
associated with SCSI bus resets since it takes longer for an autoloader to complete a command that was
retried. Troubleshooting should begin with cycling power to the autoloader to clear the error code.
If error code 8Fh consistently repeats, replace the autoloader, as it may be an indication that components
are wearing out.
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12.0 90h_Mechanical Initialization Failure
This error code indicates the autoloader robotics were not able to move to a safe mechanical initialization
position. This error code can occur if an error code A4h_Mail Slot Position Error was encountered (possibly
due to manually opening the mail slot door) and not cleared prior to initiating autoloader robotics motion.
Troubleshooting should begin with cycling power to the autoloader.
DP1: Check to see if the error code is still present after cycling autoloader power.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
R1: Error code is still present.
A1: Toggle the front panel power switch to the OFF position.
A1: Remove the AC power cord and SCSI cables from the back panel of the autoloader.
DP2: Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers.
Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier
installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) ->
Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
R2: Stuck cartridges and/or misaligned carriers not found.
A2: Remove all media.
A2: Reinstall cartridge carriers, autoloader cover and power cord. Check to see that the
LVD SCSI terminator is securely installed.
A2: Toggle the front panel power switch to the ON position.
DP3: Check to see if the error code is still present.
R3: Error code is still present.
A3: Replace the autoloader.
R3: Error code no longer present.
A3: Import media, reconnect SCSI cables, and continue normal
autoloader operation.
R2: Stuck cartridges and/or misaligned carriers found.
A2: Remove stuck cartridges and reinstall cartridge carriers.
A2: Reinstall autoloader cover and power cord. Check to see that the LVD SCSI
terminator is securely installed.
A2: Continue normal autoloader operation.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
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13.0 91h_Inventory Scan Failure
This error code indicates the autoloader encountered a robotics error during a cartridge inventory scan.
Troubleshooting should begin with cycling power to the autoloader.
DP1: Check to see if the error code is still present after cycling autoloader power.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
R1: Error code is still present.
A1: Toggle the front panel power switch to the OFF position.
A1: Remove the AC power cord and SCSI cables from the back panel of the autoloader.
DP2: Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers.
Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier
installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) ->
Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
R2: Stuck cartridges and/or misaligned carriers not found.
A2: Remove all media.
A2: Reinstall cartridge carriers, autoloader cover and power cord. Check to see that the
LVD SCSI terminator is securely installed.
A2: Toggle the front panel power switch to the ON position.
DP3: Check to see if the error code is still present.
R3: Error code is still present.
A3: Replace the autoloader.
R3: Error code no longer present.
A3: Import media, reconnect SCSI cables, and continue normal
autoloader operation.
R2: Stuck cartridges and/or misaligned carriers found.
A2: Remove stuck cartridges and reinstall cartridge carriers.
A2: Reinstall autoloader cover and power cord. Check to see that the LVD SCSI
terminator is securely installed.
A2: Continue normal autoloader operation.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
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14.0 92h_Preposition Failed
This error code indicates a belt positioning error occurred during an autoloader preposition command.
Troubleshooting should begin with cycling autoloader power.
DP1: Check to see if the error code is still present after cycling autoloader power.
Note: The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
R1: Error code is still present.
A1: Toggle the front panel power switch to the OFF position.
A1: Remove the AC power cord and SCSI cables from the back panel of the autoloader.
DP2: Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers.
Note: For instructions on removing stuck cartridges and inspecting for proper cartridge carrier
installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) ->
Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
R2: Stuck cartridges and/or misaligned carriers not found.
A2: Remove all media.
A2: Reinstall cartridge carriers, autoloader cover and power cord. Check to see that the
LVD SCSI terminator is securely installed.
A2: Toggle the front panel power switch to the ON position.
DP3: Check to see if the error code is still present.
R3: Error code is still present.
A3: Replace the autoloader.
R3: Error code no longer present.
A3: Import media, reconnect SCSI cables, and continue normal
autoloader operation.
R2: Stuck cartridges and/or misaligned carriers found.
A2: Remove stuck cartridges and reinstall cartridge carriers.
A2: Reinstall autoloader cover and power cord. Check to see that the LVD SCSI
terminator is securely installed.
A2: Continue normal autoloader operation.
R1: Error code no longer present.
A1: Continue normal autoloader operation.
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