Sunell Hi3536C Series User manual

Network Video Recorder (NVR)
User Manual
Issue
V4.3
Date
2019-10-21

Network Video Recorder
User Manual
Legal Notice
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Legal Notice
Trademark Statement：
VGA is trademark of IBM Corporation.
The Windows logo and Windows are trademarks or registered trademarks of Microsoft
Corporation.
Other trademarks or company names that may be mentioned in this document are the
property of their respective owners.
Responsibility statement：
To the extent permitted by applicable law, in no event shall the Company compensate for
any special, incidental, consequential, or consequential damages resulting from the contents of
the documentation and the products described, nor any Compensation for loss of profits, data,
goodwill, loss of documentation or expected savings.
The products described in this document are provided "as it is at present"，except as
required by applicable law, the company does not provide any warranty or implied warranties,
including but not limited to, merchantability, quality satisfaction, and fitness for a particular
purpose, does not infringe the rights of third parties and other guarantees.
Privacy Protection Reminder:
If you have installed our products, and you may be collected personal information such as
faces, fingerprints, license plates, emails, telephones, and GPS. In the process of using the
product, you need to comply with the privacy protection laws and regulations of your region or
country to protect the legitimate rights and interests of others. For example, provide clear and
visible signs, inform the relevant rights holders of the existence of video surveillance areas, and
provide corresponding contact information.
About This Document：
This document is for use with multiple models. The appearance and function of the
products are subject to the actual products.
Any loss caused by failure to follow the instructions in this document is the responsibility
of the user.

relevant region. For details, please refer to the product's paper, electronic CD, QR code or

Legal Notice
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official website. If the paper and electronic files are inconsistent, please refer to the
electronic file as.
The company reserves the right to modify any information in this document at any time.
The revised content will be added to the new version of this document without prior notice.
This document may contain technical inaccuracies, or inconsistencies with product features
and operations, or typographical errors, which are subject to the company's final
interpretation.
If the obtained PDF document cannot be opened, please use the latest version or the most
mainstream reading tool.

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Network Security Advice
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Network Security Advice
Required measures to ensure basic network security of equipment:
Modify the factory default password and use a strong password
Devices that do not change the factory default password or use a weak password are the easiest
to be hacked. Users are advised to modify the default password and use strong passwords
whenever possible (minimum of 6 characters, including uppercase, lowercase, number, and
symbol).
Update firmware
According to the standard operating specifications of the technology industry, the firmware of
NVR, DVR and IP cameras should be updated to the latest version to ensure the latest features
and security of the device.
The following recommendations can enhance your device's network security:
1. Change your password regularly
Regularly modifying the login credentials ensures that authorized users can log in to the device.
2. Modify the default HTTP and data ports
Modify the device's default HTTP and data ports, which are used for remote communication and
video browsing.
These two ports can be set to any number between 1025 and 65535. Changing the default port
reduces the risk of the intruder guessing which port you are using.
3. Use HTTPS/SSL encryption
Set up an SSL certificate to enable HTTPS encrypted transmission. The information transmission
between the front-end device and the recording device is fully encrypted.
4. Enable IP filtering
After IP filtering is enabled, only devices with the specified IP address can access the system.
5. Change the ONVIF password
Some old versions of the IP camera firmware, after the system's master password is changed, the
ONVIF password will not be automatically changed. You must update the camera's firmware or
manually update the ONIVF password.
6. Only forward the ports that must be used

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Forward only the network ports that must be used. Avoid forwarding a long port area. Do not set
the device's IP to DMZ.
If the camera is connected locally to the NVR, you do not need to forward the port for each
camera. Only the ports of the NVR need to be forwarded.
7. Use a different username and password on the video surveillance system.
In the unlikely event that your social media account, bank, email, etc. account information is
leaked, the person who obtained the account information will not be able to invade your video
surveillance system.
8. Restrict the permissions of the ordinary account
If your system is serving multiple users, make sure that each user has permission to access only
its permissions.
UPNP
When the UPnP protocol is enabled, the router will automatically map the intranet ports.
Functionally, this is user-friendly, but it causes the system to automatically forward the data of
the corresponding port, causing the data that should be restricted to be stolen by others.
If you have manually opened HTTP and TCP port mappings on your router, we strongly
recommend that you turn this feature off. In actual usage scenarios, we strongly recommend that
you do not turn this feature on.
SNMP
If you do not use the SNMP, we strongly recommend that you turn it off. The SNMP function is
limited to temporary use for testing purposes.
Multicast
Multicast technology is suitable for the technical means of transmitting video data in multiple
video storage devices. There have been no known vulnerabilities involving multicast technology
so far, but if you are not using this feature, we recommend that you turn off multicast playback
on your network.
12. Check logs

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If you want to know if your device is secure, you can check the logs to find some unusual access
operations. The device log will tell you which IP address you have tried to log in or what the user
has done.
Physically protect your device
For the safety of your device, we strongly recommend that you physically protect your device
from unauthorized boring operations. We recommend that you place the device in a locked room
and place it in a locked cabinet with a locked box.
It is highly recommended that you use PoE to connect IP cameras to NVR.
IP cameras connected to the NVR using PoE will be isolated from other networks so that they
cannot be accessed directly.
Network isolation between NVR and IP cameras
We recommend isolating your NVR and IP cameras from your computer network. This will
protect unauthorized users on your computer network from having access to these devices.

About This Document
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About This Document
Purpose
This document describes in detail the installation, use, and interface operations of the NVR
(Network Video Recorder) device.
Model
Series
model
Hi3536C
SN-NVR2504E1-P4、SN-NVR2508E1-P8、SN-NVR2508E2-P8、SN-
NVR2516E2-P16、SN-NVR2504E1、SN-NVR2508E1、SN-
NVR2516E2、SN-NVR2532E2
Hi3536
SN-NVR2632E4-P16、SN-NVR2632E4、SN-NVR2664E4、SN-
NVR2632E8、SN-NVR2664E8、SN-NVR2604E1-P4、SN-NVR2608E1-
P8、SN-NVR2604E1-P4-J、SN-NVR2608E1-P8-J
Hi3536D
SN-NVR2404E1-E(II)、SN-NVR2408E1-E(II)、SN-NVR2404E1-E、SN-
NVR2408E1-E、SN-NVR2404E1-P4、SN-NVR2408E1-P8
Modify Log
ID
Version
Log
Release Time
1
V 4.0
Initial Release
2017/
2
V 4.1
Add function
3
V 4.1.3
Perfect interface, add models
4
V 4.1.5
Add reverse playback
Open data port 2
20180106
5
V 4.1.6
Add 4 spilt screens of automatic adjusting
main stream or sub stream.
Add private protocol access.
Support multi-screen playback.
Add the schedule recording function by

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channel setting
Increase the allocation of permissions by
channel
V 4.2
Add boot wizard
Add toolbar
Add manual recording and timely playback
Add multiple clicks to enlarge
Add user lockout
Remove the upper right corner to display the
alarm warning
Add the view of the latest alarm information,
modify the manual alarm
Modify quick navigation content
Preview channel and modify network
parameter function on IPC side
Support for copying to some or all channels
Remove the full screen function
Add background backup
Add video dual authentication
Intelligent motion detection
Add the color to distinguish the video type,
increase the video type search
Add sound switch
Add instant playback
Remove the timeline function
Increase intelligence analysis
Increase test DDNS function
Increase test mail function
Modify the time precision to half an hour,
remove the recording plan master switch
Add hardware information
Added video dual authentication and boot
wizard configuration function
Add alarm log
Add interval update profile
6
V 4.2.1
Add the NTP synchronization
interval and add the manual NTP

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synchronization interval.
Add access to thermal imaging cameras and
display IPC product models
Remove auto hide
Add the patrol route and line sweep function
Add upgrade IPC, restart IPC, restore factory
IPC
Increase the selection of primary and sub
stream backups
Add click playback button to play video
Add UI display granular IPC intelligence
analysis
Add 802.1x functionality
Add SNMP function
Add upgrade device features
Add the timing restart function
Add U disk upgrade display progress bar
7
V 4.2.4
Increase U-boot and kernel version display
Increase P2P status display
Increase signal type display
Increase POE icon display
Increase SSL access IPC, special models
support
Optimize username and password saving
methods
Increase batch backup
Increase fixed point playback
Increase hard disk alarm
Optimized recording expiration time input
mode is editable
Increase the city after each time zone
Increase face recognition
Add P2P server
8
V 4.3
Add pattern unlock
Add mailbox reset password
Increase the secure question reset password

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Add 1+7 split screen
Add channel information display
Add 3D ball machine
Remove the video type switch from the
scene
Add RAID
Add S.M.A.R.T
Add formatting (fat32 and NTFS)
Support event video quick download backup
Add event video backup
Add the full screen of the bomb and send the
screenshot
Add IPC intelligent analysis configuration
Add manual input automatic logout time
Restore factory refinement
Symbol Conventions
The symbols may be found in this document, which are defined as follows:
Symbol
Description
Alerts you to a high risk hazard that could, if not avoided.
Alerts you to a medium or low risk hazard that could, if not
avoided, result in moderate or minor injury.
Alerts you to a potentially hazardous situation that could, if
not avoided, result in equipment damage, data loss,
performance deterioration, or unanticipated results.
Provides a tip that may help you solve a problem or save
time.
Provides additional information to emphasize or supplement
important points in the main text.

Safety instructions
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Safety instructions
The following are the correct use of the product. In order to prevent danger and prevent property
damage, please read this manual carefully before using the device and strictly comply that when
using it. Please save the manual after reading.
Requirements
The front-end devices of POE are required to be installed indoors.
The NVR device does not support wall mounting.
Do not place and install the device in direct sunlight or near heat-generating equipment.
Do not install the device in a place subject to high humidity, dust or soot.
Please keep the equipment installed horizontally or install the equipment in a stable place,
taking care to prevent the product from falling.
Do not drop or spill liquid into the device and ensure that no liquid-filled items are placed
on the device to prevent liquid from flowing into the device.
Install the device in a well-ventilated area, and do not block the ventilation openings of the
device.
Use the device only within the rated input and output range.
Do not disassemble the device at will.
Please transport, use and store the device within the permissible humidity and temperature
range.
Power Requirement
Be sure to use the specified manufacturer's model battery, otherwise there is a danger of
explosion!
Be sure to use the battery as required, otherwise there is a danger of the battery catching
fire, exploding or burning!
Only use the same model of battery when replacing the battery!
Be sure to dispose of the used battery as the instruction of battery!
Be sure to use the power adapter that meets standard with the device, otherwise the
personal injury or equipment damage caused by the user will be borne by the user.

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Use a power supply that meets the SELV (Safety Extra Low Voltage) requirements and
supply power according to the rated voltage of IEC60950-1 in accordance with the Limited
Power Source. The specific power supply requirements are based on the equipment label.
Connect the Class I product to plug with the power outlet with a protective ground
connection.
The appliance is coupled to the port unit. Keep it at an easy angle for normal use.
Important Statement
Users are required to enable and maintain the lawful interception (LI) interfaces of video
surveillance products in strict compliance with relevant laws and regulations. Installation of
surveillance devices in an office area by an enterprise or individual to monitor employee
behavior and working efficiency outside the permitted scope of the local law and use of video
surveillance devices for eavesdropping of illegal purposes constitute behaviors of unlawful
interception.

Contents
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Contents
Legal Notice .................................................................................................................ii
Network Security Advice .........................................................................................iv
About This Document ............................................................................................ vii
Purpose............................................................................................................................... vii
Model................................................................................................................................. vii
Modify Log ........................................................................................................................ vii
Symbol Conventions............................................................................................................ x
Safety instructions ..................................................................................................... xi
Requirements ...................................................................................................................... xi
Power Requirement............................................................................................................. xi
Important Statement........................................................................................................... xii
Contents..................................................................................................................... xiii
1 Preface........................................................................................................................ 1
1.1 Product Description........................................................................................................ 1
1.2 Product Features............................................................................................................. 1
1.2.1 Cloud Upgrade................................................................................................... 1
1.2.2 Real-time Monitoring......................................................................................... 1
1.2.3 Playback............................................................................................................. 2
1.2.4 User Management .............................................................................................. 2
1.2.5 Storage Funtion.................................................................................................. 2
1.2.6 Alarm Function .................................................................................................. 2
1.2.7 Network Monitoring........................................................................................... 3
1.2.8 Split Screen........................................................................................................ 3
1.2.9 Recording Function............................................................................................ 3
1.2.10 Backup Function .............................................................................................. 3
1.2.11 External Device Control................................................................................... 3
1.2.12 Accessibility..................................................................................................... 4
2 Product Structure ..................................................................................................... 5
2.1 Front Panel..................................................................................................................... 5

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2.2 Back Panel...................................................................................................................... 7
2.3 Important Notes............................................................................................................ 14
2.4 About This User Manual.............................................................................................. 15
2.5 Installation Environment and Precautions.................................................................... 15
3 Install device........................................................................................................... 17
3.1 Process ......................................................................................................................... 17
3.2 Unpacking Inspection................................................................................................... 18
3.3 Install Hard Disk .......................................................................................................... 19
3.3.1 Install One or Two Hard disks.......................................................................... 19
3.3.2 Install Four Hard disks..................................................................................... 20
3.3.3 Install Eight Hard disks.................................................................................... 21
4 Basic Operations .................................................................................................... 23
4.1 Power on the Device..................................................................................................... 23
4.2 Activation..................................................................................................................... 24
4.3 Power off the Device.................................................................................................... 29
4.4 Login to the System...................................................................................................... 29
5 Wizard...................................................................................................................... 32
6 Quick Navigation................................................................................................... 41
6.1 Alarm message............................................................................................................. 43
6.2 Real Time Video Bar.................................................................................................... 44
6.3 Playback....................................................................................................................... 46
6.3.1 Time Search ..................................................................................................... 49
6.3.2 Picture Grid...................................................................................................... 50
6.3.3 Event................................................................................................................ 51
6.3.4 Backup ............................................................................................................. 52
6.4 Thermal Temperature................................................................................................... 53
6.4.1 Temperature Parameters................................................................................... 53
6.4.2 Temperature Area............................................................................................. 58
6.4.3 Schedule Linkage............................................................................................. 62
6.4.4 Advanced.......................................................................................................... 64
6.4.5 Inquire.............................................................................................................. 64
6.5 Face Defection ............................................................................................................. 65

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6.5.1 Face Comparison.............................................................................................. 66
6.5.2 Face Search...................................................................................................... 67
6.5.3 Face Library..................................................................................................... 68
6.5.4 Comparison Configuration............................................................................... 69
6.6 Attendance.................................................................................................................... 71
6.6.1 Attendance Data............................................................................................... 71
6.6.2 Attendance Management.................................................................................. 72
7 UI System Setting .................................................................................................. 76
7.1 Channel Information..................................................................................................... 76
7.2 Main Menu................................................................................................................... 76
7.3 Channel Management................................................................................................... 78
7.3.1 Camera............................................................................................................. 78
7.3.1.1 Add Camera Automatically...................................................................... 79
7.3.1.2 Add Camera Manually ............................................................................. 79
7.3.1.3 Delete Camera.......................................................................................... 80
7.3.1.4 Operate Camera ....................................................................................... 81
7.3.2 Encode Parameter............................................................................................. 82
7.3.3 Sensor Setting .................................................................................................. 83
7.3.4 OSD Settings.................................................................................................... 84
7.3.5 Privacy Zone .................................................................................................... 85
7.4 Record Setting.............................................................................................................. 87
7.4.1 Record Schedule .............................................................................................. 87
7.4.2 Disk.................................................................................................................. 88
7.4.3 RAID................................................................................................................ 89
7.4.4 S.M.A.R.T........................................................................................................ 90
7.5 Alarm Management...................................................................................................... 92
7.5.1 General............................................................................................................. 92
7.5.2 Motion Detection ............................................................................................. 93
7.5.3 Video Loss........................................................................................................ 95
7.5.4 Intelligent Analysis........................................................................................... 96
7.5.5 Alarm In ........................................................................................................... 97
7.5.6 Abnormal Alarm............................................................................................... 99

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7.6 Network Management................................................................................................ 100
7.6.1 Network.......................................................................................................... 100
7.6.1.1 IP............................................................................................................ 101
7.6.1.2 Port......................................................................................................... 101
7.6.1.3 POE........................................................................................................ 102
7.6.1.4 WiFi Parameter ...................................................................................... 103
7.6.1.5 WiFi Network ........................................................................................ 104
7.6.2 802.1 X........................................................................................................... 105
7.6.3 DDNS............................................................................................................. 106
7.6.4 E-mail............................................................................................................. 107
7.6.5 Port Mapping.................................................................................................. 109
7.6.6 P2P................................................................................................................. 109
7.6.7 IP Filter ...........................................................................................................110
7.6.8 SNMP..............................................................................................................112
7.7 System Management .................................................................................................. 114
7.7.1 Information .....................................................................................................114
7.7.2 General............................................................................................................115
7.7.2.1 System ....................................................................................................115
7.7.2.2 Date and Time.........................................................................................116
7.7.2.3 Time Zone...............................................................................................117
7.7.2.4 DST.........................................................................................................118
7.7.3 User.................................................................................................................119
7.7.3.1 User........................................................................................................ 120
7.7.3.2 Advance Setting..................................................................................... 122
7.7.4 Security Center............................................................................................... 122
7.7.4.1 Password................................................................................................ 123
7.7.4.2 Pattern Unlock ....................................................................................... 124
7.7.4.3 Secure Email.......................................................................................... 124
7.7.4.4 Secure Question..................................................................................... 125
7.7.5 Auto Sequence................................................................................................ 126
7.7.6 Auxliary Screen.............................................................................................. 127
7.7.7 Logs ............................................................................................................... 129

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7.7.8 Maintenance................................................................................................... 130
7.7.9 Auto Restart ................................................................................................... 131
8 WEB Quick Start .................................................................................................. 133
8.1 Activation................................................................................................................... 133
8.2 Login and Logout....................................................................................................... 134
8.3 Browsing Videos........................................................................................................ 139
8.3.1 Browsing Real-Time Videos .......................................................................... 139
8.3.2 Live Video...................................................................................................... 140
8.3.3 Channel Operation ......................................................................................... 141
8.3.4 PTZ Control and Setting ................................................................................ 142
8.3.5 Sensor Setting ................................................................................................ 144
8.3.6 Layout ............................................................................................................ 146
8.4 Playback.................................................................................................................... 147
8.4.1 Video Playback............................................................................................... 147
8.5 Alarm Search.............................................................................................................. 149
8.5.1 Channel Alarm ............................................................................................... 149
8.5.2 System Alarm................................................................................................. 151
8.6 Face Recognition........................................................................................................ 153
8.6.1 Face Comparison............................................................................................ 153
8.6.2 Face Search.................................................................................................... 154
8.6.3 Face Library................................................................................................... 155
8.6.4 Comparison Configuration............................................................................. 156
8.7 Attendance.................................................................................................................. 157
8.7.1 Attendance Data............................................................................................. 157
8.7.2 Attendance Management................................................................................ 158
9 System Setting...................................................................................................... 163
9.1 Channel ...................................................................................................................... 163
9.1.1 Camera........................................................................................................... 163
9.1.2 Encode ........................................................................................................... 165
9.1.3 Sensor Setting ................................................................................................ 166
9.1.4 OSD ............................................................................................................... 168
9.1.5 Privacy Zone.................................................................................................. 169

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9.2 Record........................................................................................................................ 170
9.2.1 Record Schedule ............................................................................................ 170
9.2.2 Disk................................................................................................................ 172
9.2.3 RAID.............................................................................................................. 172
9.2.4 S.M.A.R.T...................................................................................................... 174
9.3 Alarm ......................................................................................................................... 175
9.3.1 General........................................................................................................... 175
9.3.2 Motion Detection ........................................................................................... 176
9.3.3 Video Loss...................................................................................................... 178
9.3.4 Intelligent Analysis......................................................................................... 179
9.3.5 Alarm In ......................................................................................................... 179
9.3.6 Abnormal Alarm............................................................................................. 180
9.4 Network...................................................................................................................... 181
9.4.1 Network.......................................................................................................... 181
9.4.2 DDNS............................................................................................................. 183
9.4.3 E-mail............................................................................................................. 183
9.4.4 Port Mapping.................................................................................................. 184
9.4.5 P2P................................................................................................................. 185
9.4.6 IP Filter .......................................................................................................... 186
9.4.7 802.1X............................................................................................................ 188
9.4.8 SNMP............................................................................................................. 189
9.4.9 Web Mode...................................................................................................... 191
9.5 System........................................................................................................................ 191
9.5.1 Device Information ........................................................................................ 191
9.5.2 General........................................................................................................... 193
9.5.3 User................................................................................................................ 196
9.5.3.1 Add User................................................................................................ 196
9.5.3.2 Adv.Setting............................................................................................. 198
9.5.4 Password........................................................................................................ 199
9.5.5 Logs ............................................................................................................... 200
9.5.6 Maintenance................................................................................................... 201
9.5.7 Auto Restart ................................................................................................... 202

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9.6 Local........................................................................................................................... 203
10 Disk Compatibility............................................................................................ 204