Sunrise Internet Box User manual

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Sunrise Internet Box User Manual
Sagemcom assiduously monitors technical developments and is constantly seeking to improve its products in
order to allow its clients to take full advantage of them. It therefore reserves the right to modify its documentation
accordingly without notice.
All brands mentioned in this guide are registered by their respective owners:
•Swan is a registered trademark.
•F@ST is a registered trademark.
•Sagemcom is a registered trademark.
•WindowsTM and Internet ExplorerTM are registered trademarks of Microsoft Corporation.
The purpose of this user manual is to provide users with information on the functions for operating and managing
the equipment. The access level (Administrator) presented is protected by a password and allows access to
all these functions in read and write mode for all network parameters.
Configuration of the Sunrise Internet Box by the web interface is described in detail
(see Section 3).
This user manual describes the Sunrise Internet Box in the ADSL, ADSL2,
ADSL2+ and VDSL2.
All the specificities dealing with Fiber mode are detailed in chapter 5.
Guide to symbols used in this manual
Symbols
Definition
Note
Indicates important information that you must take into account.
Important
Warns you not to do an action, or commit a serious omission.
Note
Important

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How should the document be used?
This user manual is organised into sections and annexes. These sections and annexes cover the
following subjects.
Section 1 Presentation of Sunrise Internet Box equipment
Section 2 Description of Sunrise Internet Box equipment
Section 3 Configuration of the Sunrise Internet Box by HTTP
Section 4 Description of Internet access service
Section 5 Fiber mode
Annex A Troubleshooting
Annex B EC compliance declaration
Annex C Environment
Annex D Technical features
Annex E Glossary
Annex F Connector technology

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Sunrise Internet Box User Manual
Contents
Contenu
1Introduction....................................................................................................................................8
1.1 Presentation.......................................................................................................................................... 8
1.2 Composition of Sunrise Internet Box pack....................................................................................... 10
1.3 (Minimum) prerequisites .................................................................................................................... 11
2Description and hardware installation of the Sunrise Internet Box....................................... 12
2.1 Description.......................................................................................................................................... 12
2.1.1 Connectors and buttons................................................................................................................ 13
2.1.2 LEDs............................................................................................................................................. 14
2.2 Connecting the ports of your Sunrise Internet Box ......................................................................... 16
2.3 Installation safety instructions .......................................................................................................... 17
2.4 Installing your Sunrise Internet Box.................................................................................................. 18
2.4.1 Connecting the ADSL/VDSL cable................................................................................................ 18
2.4.2 Connecting your phone................................................................................................................. 18
2.4.3 Powering up.................................................................................................................................. 19
2.4.4 Connecting a Set Top Box (STB) to your Sunrise Internet Box ..................................................... 20
2.5 Default configuration.......................................................................................................................... 21
2.5.1 Default password.......................................................................................................................... 21
2.5.2 Default configuration for the local network (LAN) .......................................................................... 22
2.5.3 Default configuration for the local wireless network (WLAN) ......................................................... 22
3Information / Configuration ........................................................................................................ 23
3.1 Accessing the welcome screen......................................................................................................... 23
3.2 Recommendations.............................................................................................................................. 26
3.3 Device configuration .......................................................................................................................... 27
3.3.1 Device Info.................................................................................................................................... 28
3.3.2 DHCP ........................................................................................................................................... 31
3.3.3 DNS.............................................................................................................................................. 34
3.3.4 DynDNS........................................................................................................................................ 35
3.3.5 Route............................................................................................................................................ 36
3.3.6 Monitor.......................................................................................................................................... 39
3.3.7 Media............................................................................................................................................ 40
3.3.8 My Media...................................................................................................................................... 42
3.3.9 Auto-dimming................................................................................................................................ 43
3.3.10 Maintenance................................................................................................................................. 44
3.4 Access Control ................................................................................................................................... 53
3.4.1 Parental Control............................................................................................................................ 53
3.4.2 Port Forwarding ............................................................................................................................ 56
3.4.3 Port Triggering.............................................................................................................................. 60
3.4.4 Firewall......................................................................................................................................... 62
3.4.5 DMZ.............................................................................................................................................. 65
3.4.6 User.............................................................................................................................................. 66

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3.4.7 Remote Access............................................................................................................................. 67
3.5 Internet Connection............................................................................................................................ 68
3.5.1 Basic............................................................................................................................................. 68
3.5.2 3G/LTE Backup ............................................................................................................................ 70
3.5.3 Traffic speed monitoring................................................................................................................ 71
3.6 Ethernet service.................................................................................................................................. 72
3.6.1 Configuration of network parameters ............................................................................................ 72
3.6.2 Status of the Ethernet connections ............................................................................................... 75
3.6.3 Information and configuration of connected devices...................................................................... 76
3.7 Wi-Fi service ....................................................................................................................................... 82
3.7.1 Basic............................................................................................................................................. 83
3.7.2 Security......................................................................................................................................... 85
3.7.3 WPS ............................................................................................................................................. 86
3.7.4 Statistics....................................................................................................................................... 87
3.7.5 Mac Filter...................................................................................................................................... 88
3.7.6 Wireless Environment................................................................................................................... 89
3.7.7 Wi-Fi Scheduling........................................................................................................................... 90
3.8 Voice service....................................................................................................................................... 91
3.8.1 “Voice settings .............................................................................................................................. 91
3.8.2 Line settings.................................................................................................................................. 96
3.8.3 DECT settings............................................................................................................................... 98
3.8.4 DECT Setup................................................................................................................................ 101
3.8.5 DECT Handset settings............................................................................................................... 104
3.8.6 Calling operations....................................................................................................................... 106
3.8.7 DECT Scheduling ....................................................................................................................... 108
3.8.8 DECT Eco Mode......................................................................................................................... 109
3.8.9 Busy on Busy.............................................................................................................................. 110
3.9 USB service....................................................................................................................................... 111
3.9.1 USB device................................................................................................................................. 111
3.9.2 Printer sharing ............................................................................................................................ 112
3.10 Services............................................................................................................................................. 117
3.10.1 Answering Machine..................................................................................................................... 117
3.10.2 Phonebook.................................................................................................................................. 121
3.10.3 My Cloud .................................................................................................................................... 124
4Internet access service............................................................................................................. 127
5Fiber mode................................................................................................................................. 128
5.1 Description and connection of your Sunrise Internet Box using WAN Ethernet port.................. 128
5.2 Connection of your Sunrise Internet Box using SFP port (optional) ............................................ 130
Annex A - Troubleshooting ............................................................................................................. 131
Annex B - Warnings for safety........................................................................................................ 139
Annex C - Environment.................................................................................................................... 142
Annex D - Technicalfeatures........................................................................................................... 144
Annex E - Glossary .......................................................................................................................... 150

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Sunrise Internet Box User Manual
Annex F - Connector Technology................................................................................................... 153

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List of figures
Figure 1.1 - Home Network Overview .................................................................................................................................... 9
Figure 2.1 - Overview of the Sunrise Internet Box ............................................................................................................... 12
Figure 2.2 - Interconnection of ports of Sunrise Internet Box............................................................................................... 16
Figure 2.3 - ADSL/VDSL line / telephone set / Power Supply Connection (Partial local loop unbundling) .........................18
Figure 2.4 - ADSL/VDSL line / telephone set / Power Supply Connection (Total local loop unbundling)............................ 19
Figure 2.5 - Set Top Box connection in Routed mode......................................................................................................... 20
Figure 3.1 - xDSL line / telephone set / Power Supply Connection (Partial local loop unbundling)................................... 101
Figure 3.2 - xDSL line / telephone set / Power Supply Connection (Total local loop unbundling)..................................... 102

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Sunrise Internet Box User Manual
1 Introduction
1.1 Presentation
This user manual focuses on the Sunrise Internet Box product. This equipment is a gateway that
gives users broadband Internet access from their computer, tablet, smartphone or game console
by various Ethernet (10, 100 or 1000 BASE-T) or Wi-Fi (IEEE 802.11n or 802.11ac) interfaces via
an ADSL/ADSL2/ ADSL2+/VDSL2/G.Fast network.
One Ethernet port of the Sunrise Internet Box is dedicated for connection to an external NTU (ONT
Media Converter) for Fiber application. A Fiber SFP dongle can also be connected directly to
provide Internet access.
The Sunrise Internet Box is a gateway that provides simultaneous access to ’’Triple Play’’ services.
The Sunrise Internet Box product adapts ADSL and VDSL functions for POTS.
Using these interfaces, this gateway enables you both to surf the Internet and watch television. It
also lets you make phone calls over the Internet from a classical analog telephone set or an IP SIP
telephone. The Sunrise Internet Box has two ’’Phone’’ ports. The Sunrise Internet Box is also
equipped with an embedded DECT CAT I/Q base station.
In Voice over IP, the Sunrise Internet Box operates with SIP protocol.
The USB ’’Master’’ ports allow and/or are used for ’’Memory Sharing’’ and ’’Printer Sharing’’ on
LAN and WAN.
The Sunrise Internet Box product adapts the ADSL function respectively for
POTS (ITU G.992.1/3/5 - Annex A), the VDSL function for POTS (ITU
G.993.2 - Annex B) and the G.fast standard (ITU-T G.9701 and G.9700).
For more information, contact your local representative.
Note
Important

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Figure 1.1 - Home Network Overview

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Sunrise Internet Box User Manual
1.2 Composition of Sunrise Internet Box pack
The Sunrise Internet Box pack is composed of the following elements (current content may vary):
1 Sunrise Internet Box gateway
2 1 DSL RJ11/11 line cable used to connect your Sunrise Internet Box to your
telephone line
3 1 Ethernet RJ45/RJ45 cable used to connect your Sunrise Internet Box to the
Ethernet port of your computer
4 Mains adapter
5 Quick start guide
6 2 Reichle connector adaptors
7 SFP module*
* Optional accessories
Incomplete or damaged supply:
If upon receipt the equipment is damaged or incomplete, please open an Internet
browser and go to: www.sunrise.ch/support to access the interactive tutorial.
Description
Note

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1.3 (Minimum) prerequisites
Using the Sunrise Internet Box requires a minimum of:
• Internet access (xDSL or Fiber)
• a power socket
• a computer equipped with:
- a Wi-Fi 802.11n or 802.11ac interface,
or
- an Ethernet interface (10BASE-T or 10/100BASE-T or 10/100/1000BASE-T).
• Optimized desktop resolution: 1200x800
• a WEB browser (Firefox, Chrome, Internet Explorer version 9 or higher recommended)
• Tablet (Android, IOS)
• Smartphone

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Sunrise Internet Box User Manual
2 Description and hardware installation of the
Sunrise Internet Box
2.1 Description
The following figure gives an overview of the Sunrise Internet Box.
Figure 2.1 - Overview of the Sunrise Internet Box

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2.1.1Connectors and buttons
Marking
Meaning
Top view
DECT
Short press (less than 2s) to switch the Sunrise Internet Box to paging mode.
Long press (more than 2s) to switch the Sunrise Internet Box to DECT pairing
mode.
Wi-Fi
Short press (less than 5s) to enable/disable Wi-Fi function.
Long press (more than 5s) to switch the Sunrise Internet Box to easy-pairing mode
(WPS).
Very long press (more than 10s) to initiate the Sunrise Internet Box easy-pairing
mechanism over Wi-Fi with Sunrise TV Box.
DECT +
Wi-Fi
Simultaneous pressing will disable auto-dimming function. Each simultaneous
press will change the state of LED brightness between the three possible states
(max, dimmed, off).
Side view
Press this button to switch the Sunrise Internet Box on/off.
FIBER
SFP cage to receive SFP module for GPON connection.
Reset
Short press (less than 10s) restarts the Sunrise Internet Box.
Long press (more than 10s) resets the Sunrise Internet Box to the factory
configuration.
Note: The long press deletes the entire personalized configuration of your Sunrise
Internet Box: password, configuration, etc.
Rear view
DSL
6-way RJ11 connector used to connect to an ADSL or VDS2L line (WAN interface).
TEL1/TEL2
6-way RJ11 connector used to connect to a classical analog telephone set for
Phone services (VoIP).
"Master" USB type A female connector (USB Interface) used for "Memory Sharing"
and "Printer sharing".
PORT x
(1 to 4)
RJ45 connectors - 8 pts (10/100/1000BASE-T Ethernet Interface). These
connectors are identified by the color yellow. They are used to connect to a
computer or a television set (via a TV/Video Decoder).
WAN
FTTH (Fiber to the Home) WAN dedicated port.
POWER
Miniature jack fixed connector. This connector enables the Sunrise Internet Box to
be supplied with direct current from a power adapter unit.
In "Routed" mode configuration, any of these connectors can be used for data or
Video transmission and do not have to be dedicated to a particular transmission.
Note

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2.1.2LEDs
The following table describes the meanings of the LEDs on the front panel of the Sunrise Internet Box:
LED
Status
Meaning
DSL
Steady
DSL Up / Fiber (SFP or WAN) mode activated
Blinking
• DSL signal found / synchronization in progress
Off
• No DSL signal / Fiber (SFP or WAN) mode not activated
Internet
Off
Power Off / DSL down / No WAN IP
Steady
WAN IP configured
Phone 1
or 2
Steady
Telephone service is configured and line is registered.
Red blinking
Registration failed
Off
No VoIP service
Steady
Telephone service is configured.
Blinking
DECT pairing mode in progress.
Off
DECT base Off or radio disabled (eco mode)

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LED
Status
Meaning
Wi-Fi
2.4 G
or
5 G
Steady
Wi-Fi enabled
Blinking
Easy-pairing (WPS) cycle in progress (including pairing with
Sunrise TV Box)
Off
Wi-Fi disabled
USB
Off
No USB device
Steady
USB device connected
TV
Steady
Set Top Box connected via Ethernet cable
Set Top Box paired via Wi-Fi 5GHz
Off
Set Top Box is connected and turned on (Set Top Box
detected by DHCP: DHCP ACK receipt according to the
vendor class identifier)
Off
Power off
Blinking
• Firmware upgrade and service from Sunrise ongoing or
• while the reset button is pressed.
Steady
The device is rebooting by user's request.

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2.2 Connecting the ports of your Sunrise Internet Box
Figure 2.2 - Interconnection of ports of Sunrise Internet Box

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2.3 Installation safety instructions
Power supply source
• Do not cover the Sunrise Internet Box’s mains adapter.
• Never open the power adapter unit; this can expose you to fatal danger.
• The Sunrise Internet Box comes with its own power adapter. Do not use another adapter.
• This class II adapter does not need to be grounded (earthed). The connection to the electrical power
supply network should comply with the indications given on the label.
• Use a readily accessible power outlet located near the Sunrise Internet Box.
• Arrange the power supply cord in such a way as to avoid any accidental power cut to the Sunrise
Internet Box.
• The Sunrise Internet Box is designed to be connected to a GG (ground-to-ground) or GN (ground to
neutral) type power supply network.
• The Sunrise Internet Box is not designed to be connected to an electrical installation with IT type
diagram (neutral connected to ground through an impedance).
• Protection against short-circuits and leaks between the phase, neutral and ground should be provided
by the building’s electrical installation. The power supply circuit for this equipment should be fitted with
16 A overcurrent protection and differential protection.
• Connect the Sunrise Internet Box to the power supply unit via a readily accessible wall socket ensuring
electrical power cutting.
Location conditions
By choosing an appropriate location, you will preserve the longevity of the device. Ensure that the
selected location has the following characteristics:
• Install and use the Sunrise Internet Box inside a building.
• The room temperature must not exceed 45°C.
• The Sunrise Internet Box can be placed on a desktop.
• Do not expose the Sunrise Internet Box to strong sunlight or place it near a substantial source of heat.
• Do not place the Sunrise Internet Box in an environment where it could be subjected to
considerable steam condensation.
• Do not expose the Sunrise Internet Box to splashes of water.
• Do not cover the Sunrise Internet Box’s casing.
• Do not use the Sunrise Internet Box or its peripherals for outdoor transmissions.
Maintenance
• Never open the casing. This has to be done only by qualified personnel approved by your supplier.
• Do not use liquid or aerosol cleaning agents.

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Sunrise Internet Box User Manual
2.4 Installing your Sunrise Internet Box
2.4.1Connecting the ADSL/VDSL cable
1. Connect one end of the RJ11/RJ11 cable supplied with the equipment to the DSL socket of
your Sunrise Internet Box.
2. Connect the other end of the cable as shown in part 2.2
2.4.2Connecting your phone
2. Connect a traditional analog telephone set to the TEL 1 socket of your Sunrise Internet Box as shown
below in Figure 2.3 and Figure 2.4.
3. Connect another telephone analog telephone set to the TEL 2 socket of your Sunrise Internet Box as
shown below in Figure 2.3 and Figure 2.4
Figure 2.3 - ADSL/VDSL line / telephone set / Power Supply Connection (Partial local loop unbundling)

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Figure 2.4 - ADSL/VDSL line / telephone set / Power Supply Connection (Total local loop unbundling)
2.4.3 Powering up
4. First connect the end of the power adapter lead, supplied with the equipment, to the POWER socket
on your Sunrise Internet Box.
2. Connect the other end of the power adapter lead to a nearby power outlet.
3.
Press on the button to turn the device ON.
4. The power central LED (above Sunrise logo) will light up. The LED blinks during the
establishment of the DSL link, then steadies. The LED becomes steady when Internet connection
has been created successfully.
The powering up process takes around one minute and can take more time on
ADSL, VDSL and G.fast.
Note

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2.4.4Connecting a Set Top Box (STB) to your Sunrise Internet Box
2.4.4.1 Via Ethernet cable
For connection to the Set Top Box, refer to the manufacturer's documentation.
5. Connect the end of an Ethernet cable (RJ45/RJ45) to one of the Ethernet fixed connectors (PORT1,
PORT2, PORT3 or PORT4) of your Sunrise Internet Box.
2. Connect the other end of the cable to a TV decoder.
Figure 2.5 - Set Top Box connection in Routed mode
Note