3Com HomeConnect 3CP3617B User manual

Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
What is ADSL?
ADSL provides high speed video and data communications to residences and
businesses over standard telephone lines. ADSL service is provided by connecting a
pair of very high speed modems to each end of the phone line; one in the central office
(ATU-C), and the other at the customer's premises (ATU-R).
Because ADSL is asymmetric, there is a measurable difference in the bit rate between
the upstream (how fast you can send data) and downstream (how fast you can receive
data) transmissions.
The 3Com HomeConnect ADSL Modem utilizes full rate, G.dmt, or lite, G.lite,
ADSL. The speed and type of DSL your modem uses, will be determined by the type
of service you have ordered from your DSL provider.
A typical ADSL installation will require either a POTS (Plain Old Telephone Service)
Splitter or Micro filters to be used for your analog voice service. The use of these
devices enables simultaneous usage of normal telephone service and the modem, with
no interruption to the normal telephone service. Your DSL provider will normally
supply you with a Splitter or Micro filters and explain their usage.
Introduction
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Using your Modem
This section contains information on using your HomeConnect ADSL Modem.
Using Quick View to verify your Connection
Connecting to your Internet Provider
Using Control Center
Getting Started
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Connecting to your Internet Provider
When your modem was installed, based upon the selections you made for your ISP or
DSL provider, the proper software for the operation of your modem was set up.
Normally, you require nothing further in order to connect to their service. If there are
further requirements, they are covered in documentation provided by your Internet
Service Provider(ISP).
Microsoft Dial-up Networking
The following information only applies if your modem was installed in such a way as
to use Microsoft Windows Dial-up Networking to connect to your ISP. Some providers
use Dial-up Networking to connect to their service, but don't require that your modem
be using it. (This is normally the case if the provider is using PPP over Ethernet
(PPPoE)). If your connection is set up in such a way as to require that your connect by
Dial-Up Networking, you may find that you need to modify the existing connection or
create another one. If so, follow these instructions.
The codes and settings necessary to set up the Dial-up connection should be in the
material supplied by your ISP.
Creating a Dial-up Connection
Modifying or Changing the Values of a Dial-up Connection
Connecting (Dialing in) to a Dial-Up Connection
Creating a Dial-up Connection
The following is the basic procedure. Screens and procedures may vary from those
shown slightly depending on the version of Windows you are using.
First, open Microsoft Windows Dial-Up Networking. This can be done through the
Start menu, by selecting the appropriate path:
Win9x: Start > Programs> Accessories >
Communications > Dial-Up Networking
WinMe: Start > Settings > Dial-Up Networking
Win2k: Start > Settings > Networking and Dial-Up
Connections
Creating or Modifying Dial-up Connections
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WinNT: Start > Programs > Accessories > Dial-Up
Networking
The Dial-Up Networking icon may look like one of the following two icons. (Note: In
Windows 2000, go directly to the next step.)
or
When you click on Dial-Up Networking, you will see an icon for Make New
Connection. Click on that.
This opens the following window.
Type in a name to identify the connection. This can be anything you choose.
Select the 3Com PCIA DSL Line 0 or 1 from the drop down list "Select a device" .
(There may be other numeric selections. That's ok.)
Press the Next button, which displays the following screen.
Creating or Modifying Dial-up Connections
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Don't use the Area Code field. In the Telephone number field, enter the VCI value
given to you by your Service Provider. Since you are establishing an ADSL
connection, you will not use a standard telephone number. Instead, the VCI value you
enter here will be used in conjunction with the VPI value you entered during setup of
the HomeConnect modem in order to establish the connection.
Press the Next button to complete the definition of the Service Profile connection.
Then click Finish to save the profile in your Dial-Up Networking folder. You can also
move a copy of this icon to the desktop if you like by clicking on it with the right
mouse button and dragging to the desktop.
Modifying the values of a Dial-up Connection
To modify the options that your Dial-up Connection is using, open the connection by
selecting its Properties. This is done by highlighting the connection in the Dial-up
Networking Folder and then either choosing Properties from the File menu or
right-clicking the mouse and selecting Properties from the pop-up menu. An example
is shown here:
Creating or Modifying Dial-up Connections
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When you click Properties, you will see the Properties window. Make sure that the
General tab is shown.
General Properties Tab
Creating or Modifying Dial-up Connections
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The General properties screen allows you to choose/change the Modem you are using
for the connection and allows you to change the phone number.
Telephone number
This field should be set to the VCI for your connection.
Use area code and Dialing Properties
This check box should NOT be checked. If it is, it may be modifying the Telephone
number field And therefore changing your VCI to something else.
Connect using
This list box allows you to change the name of the modem you are using to connect
with. For Your 3Com ADSL Modem you should have two choices. They are 3Com
PCIA DSL Line 0 and 3Com PCIA DSL Line 1.
Server Types Tab
The Server Types properties screen is used to set various options related to your
connection and to define the protocols you wish to use to talk to the computer you are
dialing.
Advanced Options
For many ISPs, you will want to check the boxes to Log on to Network, and also to
Creating or Modifying Dial-up Connections
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Enable software compression. Some prefer that you don't. Check with your provider.
Allowed Network Protocols
If you are connecting to the Internet then you must check the TCP/IP option as shown
above. (In general, unless you have been told otherwise by your Internet Provider or
Systems Administrator, this is the only option that you should have checked when
connecting to the Internet. IPX/SPX is used if you are connecting to a Novell Netware
LAN, and Netbeui refers to Microsoft Networking.)
The TCP/IP Settings button allows you to configure your specific TCP/IP settings for
this connection. This opens the following window.
Unless instructed by the Service Provider who gives you access to the Internet, do not
change any of these values.
Scripting Tab
Unless instructed by your Service Provider there is nothing here to modify or change.
Multilink
Unless instructed by your Service Provider there is nothing here to modify or change.
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Dialing a Connection
To connect to your Network Provider, open up the Dial-Up Networking window, and
double-click on the connection you have defined. Enter in the User name and the
Password assigned to you by your service provider who gives you access to the
Internet. The Phone Number should be the VCI your service provider has given you
to establish a DSL connection.
Once you have entered in the User Name and Password, press the Connect button to
make the call.
Creating or Modifying Dial-up Connections
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Uninstalling the modem
It may be necessary at some point to uninstall the HomeConnect ADSL Modem. This
may be necessary if an updated version of the HomeConnect ADSL Modem software
has been obtained, or the HomeConnect ADSL Modem needs to be removed from the
system.
Removing HomeConnect ADSL Modem application and
drivers
Windows 95/98/Me
Windows 2000
Windows NT
Removing HomeConnect ADSL Modem Hardware
Uninstalling the HomeConnect ADSL Modem will erase your configuration, removing
all connection definitions you have established. Please make a note of all important
information before uninstalling the HomeConnect ADSL Modem.
To uninstall the 3Com HomeConnect ADSL modem, follow the instructions below for
the version of Microsoft Windows you are using.
Microsoft Windows 95/98/Millennium (Me)
Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall
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Step 2. You will be asked to confirm that you really do want to completely remove the
application. Select OK.
Step 3.The Install Wizard will perform the maintenance and will now present a screen
that prompts you to launch the Windows Control Panel Applet. Select Finish.
Step 4. You should see a screen like the one below.
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Select 3Com HomeConnect ADSL Modem and then press the Add/Remove Button.
This will run the Applications Remove program for the ADSL Modem applications
software.
Select HomeConnect Interview and then press the Add/Remove Button. This will
run the Applications Remove program for the HomeConnect Interview.
Select Instant Update and then press the Add/Remove Button. This will run the
Applications Remove program for Instant Update.
Step 5. Open the Network Applet in the Control Panel.
Step 6. Remove the Modem Software.
After opening the Network Applet you should see a screen like the one below.
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Select your modem from the list. Then press the Remove button.
NOTE: Your modem may have one of the following names.
3Com ADSL Modem Dialup/PPP (Win95 ... or ...98,Me,2K,NT)
3Com ADSL Modem Lan/1483 (Win95 ... or ...98,Me,2K,NT)
The name of the modem depends on the type of configuration which you were
originally assigned.
After Windows has removed the Modem software you will be asked to restart
Windows to complete. Press OK. After your PC has begun to restart, turn it off
before getting back into Windows. Remove the Modem card from your machine
(continue to the Removing HomeConnect ADSL Modem hardware section, if
necessary).
Your Modem is now completely removed.
NOTE: If you do not remove the Modem card from the machine, you will be asked by
Windows to re-install it. You can select Cancel at this time if you have not removed
the card yet.
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Microsoft Windows 2000
Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall
Step 2. You will see the following screen, informing you that Windows is in the
process of performing the uninstall.
Step 3.The next screen lets you know that the maintenance is complete.
After Windows has removed the Modem software, remove the Modem card from your
machine (continue to the Removing HomeConnect ADSL Modem hardware section, if
necessary).
Your Modem is now completely removed.
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NOTE: If you do not remove the Modem card from the machine, you will be asked by
Windows to re-install it. You can select Cancel if you have not removed the card yet.
Windows NT Workstation or Server
Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall
Step 2. You will be asked to confirm that you really do want to completely remove the
application. Select OK.
Step 3. NT will now present a screen that prompts you to launch the Windows Control
Panel Applet. Select Finish.
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Step 4. In the Network Applet, you should see the 3Com Modem displayed. Select it
and click OK.
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Step 5. An alert screen will appear, giving you the opportunity to change your mind.
Select Yes.
Step 6. Your software uninstall is now complete. You will be instructed to shutdown
and restart your computer.
Press OK. After your PC has begun to restart, turn it off before getting back into
Windows. Remove the Modem card from your machine (continue to the Removing
HomeConnect ADSL Modem hardware section, if necessary).
Your Modem is now completely removed.
Removing HomeConnect ADSL Modem Hardware
After uninstallation of the software and drivers, it may be necessary to remove the
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HomeConnect ADSL Modem.
If the HomeConnect ADSL Modem has been uninstalled from a Windows 95/98
system, the system will detect the HomeConnect upon restarting the computer (if Plug
& Play was enabled on the modem).
Removing the HomeConnect ADSL Modem
WARNING: Don't shock yourself. Unplug the computer and any attached
equipment before you uninstall the HomeConnect ADSL Modem.
1 Turn off and unplug the computer, then remove the computer cover. You don't need
to disconnect anything but the power. If you don't know how to remove the cover, see
your computer user's guide.
CAUTION: Don't damage the HomeConnect ADSL Modem with static
electricity. Ground yourself by touching the computer's metal back or side panel.
2 Remove the screw holding the metal bracket for the HomeConnect ADSL Modem.
Ground yourself by touching the metal part of the computer case, and remove the
HomeConnect ADSL Modem by grabbing the nonmetallic sides of the card.
3Replace the bracket that was removed prior to the installation of the HomeConnect
ADSL Modem.
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Troubleshooting
If the HomeConnect ADSL Modem is not operating properly, select from the
following list of possible problems:
Quick View is not running, or Quick View is showing a red light which indicates the
DSL connection is not up
I can't connect to my Internet Service Provider (ISP) or I am receiving Dial-Up
Networking errors
I am unable to connect to or display web pages, or they seem to be loading extremely
slow
I can't install the software for my Internet Service Provider (ISP), or their software
can't find the modem
Troubleshooting
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Glossary
ABR
Available Bit Rate
ADSL
Asymmetric Digital Subscriber Line
AFE
Analog Front End
API
Application Programming Interface.
ATM
Asynchronous Transfer Mode
ATU-C
ADSL Transceiver Unit - CO End.
ATU-R
ADSL Transceiver Unit - Remote End.
Burst Tolerance
(also referred to as Maximum Burst Size), in cells/second (only applicable for VBR
service). This is the maximum number of cells that can be sent at the peak rate. This
information should be obtained from the service provider.
CAP
Carrier Amplitude and Phase Modulation.
CBR
Constant Bit Rate.
CHAP
Challenge Handshake Authentication Protocol. Part of the PPP protocol to ensure
authentication of the connection between two devices.
CO
Central Office
Constellations
The constellation size is directly proportional to the total rate of bit transmission. The
larger the constellation size, the faster transmission will be.
CPE
Customer Premises Equipment.
Glossary
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