Sunwire Grandstream GXV3350 User manual

Grandstream GXV3350
www.sunwire.ca
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Quickstart Guide

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Contents
Phone Overview with Key Descriptions..............................................................
Setting Up Your Voicemail.......................................................................................
Navigating Your Voicemail.......................................................................................
Most Common Phone Features.............................................................................
Telephone Feature * Codes.....................................................................................
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Grandstream GXV3350 SIP Phone
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Overview with Key Descriptions
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Key Description
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2.
3.
Message LED Indicator: Will ash red when a new voicemail
message is received.
Front Camera: The front camera angle can be adjusted, and the
camera can be blocked by scrolling up/down the wheel on the back
of the camera.
LCD: 1280 x 720 touch screen
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Back: Tap to go back to the previous menu.
Menu: Press MENU key to access phone’s display settings, edit
widgets and thread manager.
Home: Tap to go back to Home screen or touch and press for
about 2 seconds to take a screenshot of the phone’s screen.
Volume Up: Tap to turn up the call volume and media volume.
Volume Down: Tap to turn down the call volume and media
volume.
Mute: Mute/unmute the call or enable DND when free.
Earphone: Tap to enter into the dial interface or switch to headset.
Speaker: Tap to enter the dial interface or switch to speakerphone.
Dial/Send: Tap to make a call.
Transfer: Tap to transfer the call.
Conference: Tap to enter into conference, then make an online
three-way call.
Speaker

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Setting Up Your Voicemail
Choose a passcode and record your greetings.
Accessing your Voicemail
By default, your voicemail is set to answer after 5 rings. To access your
voicemail, dial *98. To access another extensions voicemail, dial
*98+Ext. To access your voicemail remotely, call your extension and
press the * key when your voicemail answers.
Setting your Passcode
When accessing your voicemail, you are prompted for a passocde. The
default passcode is 1234. Once logged in, you can change your
passcode by pressing 0for Mailbox Options and then 1.
Recording your Greetings
Sunwire oers the option for up to three dierent types of greetings.
Unavailable Greeting
To record your main Unavailable Greeting, from the voicemail’s main
menu press 3 for Greetings then press 1 to Record a Greeting. Press 3
to record your Unavailable Greeting and follow the voice prompts.
Busy Greeting
If you would like a dierent greeting to be played when you are on the
phone and your line is busy, you can record a Busy Greeting. From the
main menu, press 3,1,2 to record your Busy Greeting.
Temporary Greeting
Alternately, you can also setup a Temporary Greeting if you are going
away but do not want to record over your existing greetings. The
Temporary Greeting can be enabled or disabled and will always play.
To record a temporary greeting, press 3,1,1 from the main menu.
To toggle your temporary greeting, press 3 then 4.

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Navigating Your Voicemail
See the big picture behind your voicemail system.
Dial *98
Main Menu
Press 1
New Messages
Press 3
Greetings
Press 0
Mailbox Options
Function
Rewind
Fast-Forward
Press
*
#
During Playback
Function
Change Passcode
Press
1
Mailbox Options
Function
Message Info
Repeat Message
Next Message
Delete Message
Forward Message
Press
3
5
6
7
8
New Message
Function
Record Greetings
Record Name
Listen to Greetings
Toggle Temp. Greeting
Press
1
2
3
4
Greetings
Function
Temporary Greeting
Busy Greeting
Unavailable Greeting
Name Recording
Press
1
2
3
4
Listening to Greetings
Function
Date / Time / Caller
Press
3
Message Info

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Log In / Log Out of your Extension
This feature is most commonly used by individuals who share phone
sets or those who wish to use their extension on dierent phones
(and/or locations).
Your phone may be equipped with a Login and Logout softkey. You
can also use *11 to log into your extension and *12 to log out of your
extension. Dial *13 to playback the phone’s current extension status.
Contacts and Speed Dial
Pressing the Contacts shortcut key will give you the option to navigate
your corporate and local contacts. The corporate directy is managed
by your system administrator and is sorted alphabetically. Your local
directory is only stored on your phone and you can add, remove or
modify contacts as you wish without aecting others in the company.
Your Speed Dial settings can be added and manged from either your
telephone set or the administrative web portal. Speed dials can range
from 1 to 999; all speed dials are preceded by‘0’.
To congure your extension’s speed dial settings:
1. Dial: 00
2. Enter the speed dial number you’d like to edit followed by the # key.
3. Enter the phone number to be assigned for this speed dial option.
4. You will hear a recording state: “Speed Dial Saved.”
If you select a speed dial which already has an entry; you will be given
the option to: edit the entry, delete it or playback its assigned number.
Most Common Phone Features
Learn how our most common features work.

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Transferring Calls
There are two methods of transferring a call: Attended (full) Transfer
and Blind Transfer. An attended transfer allows you to speak with the
individual you are transferring to prior to completing the transfer
whereas a blind transfer simply sends the call.
To complete an attended (full) transfer:
1. While on a call, press the Transfer button to bring up transfer screen.
2. Select transfer mode as “Attended” by tapping on the mode
selection area.
3. Enter the tranfser target number and then press the “Transfer”
soft-key on the right.
4. Follow the touch screen prompts to complete the transfer.
To complete a blind transfer, follow the same steps as above but rather
than pressing “Attended” at step 2 - simply press the press the“Blind”
option. The call is automatically transferred following step 3.
Note: If you transfer a call and it is not answered, it will go to that
extensions voicemail. You can also transfer a call using the Directory
Listing key rather than entering a number or extension.
Conference Calling
To initiate a conference call from the dial screen:
1. Bring up the dial screen then enter and press the extension number
you would like to call.
2. The extension number will be added to the dialing eld and users
can dial another number using the same method.
3. Add the other members then press“Audio Call” for an audio
conference or “Video Call” for a video conference.

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Conference Calling (continued)
To initiate a conference call during a call:
1. When the phone is on call screen, tap the“Conference” button.
Enter the third-party number or choose an available number on the
left menu from call history or contacts.
2. After the call is established, the conference screen is brought up.
3. Tap on the [+] icon to add another member to the conference.
Parking a Call
Inbound calls can be parked (put on a public hold) by way of a custom
soft-key or by dialling: ##. Parking a call allows you or another user to
pick up the call from any other device on the phone system.
While on a call, you may nd a ‘Park’ soft-key. If your phone is not
equipped with a ‘Park’ softkey, simply press ##. This will place the call in
the next available parking lot. The system will read back the parking lot
number once the call is parked.
The call will then leave your phone and you can hang up the receiver.
You could now advise the person who must answer the parked call
that they have a call parked on“XX”(where XX represents the parking
lot number where the call was parked).
Conguring pre-specied soft-keys for that parking lot will allow any
user to pick up a call in that parking lot. Alternately, users can simply
dial the parking lot number in order to pickup the parked call.
Note: If your phone is congured with pre-specied softkeys for
parking lots, the status light next to the softkey will light up if a call is
parked in that parking lot number.

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Telephone Feature * Codes
Access features quickly using the following dial codes.
Dial CodeFeature
Access Voicemail
Anonymous Calling
Call Forwarding Enabled
Call Forwarding Disabled
Park Call
Answer Parked Call
Extension Login
Extension Logout
Extension Login/Logout Toggle
Extension Status
Record Call (if purchased)
*98
*67 + Number
*72 + Number
*73
##
Dial Lot Number
*11
*12
*904
*13
#1

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If you require any further assistance,
please contact our support team:
[email protected]
1-833-727-6777