Siemens Hicom 300 optiset E Standard User manual

Hicom 300
optiset E standard
optiset E advance / advance plus
optiset E memory
s

2

3
User Guide
Introduction ..............................................................................................5
Executive / Secretary Features ..............................................................7
Dial Executive / Dial Secretary .................................................................7
Answering Calls for Executive/s ...............................................................8
Ring Transfer ............................................................................................9
Representative Secretary.......................................................................10
Voice Calling...........................................................................................11
Standard Features .................................................................................13
Internal and External Dialling .................................................................13
Dialling the Switchboard .........................................................................13
Call Transfer ...........................................................................................14
Enquiry Call............................................................................................15
Toggle Between Calls.............................................................................16
8 Way Conference ..................................................................................17
Call Pickup .............................................................................................19
Second Call Camp-on ............................................................................20
Transfer a Second Caller ........................................................................21
Call Park.................................................................................................22
Call Back ................................................................................................23
External Line Reservation ......................................................................25

4
Call Diversion Features ........................................................................26
Fixed Call Forwarding.............................................................................26
Variable Call Forwarding.........................................................................28
PIN Features ..........................................................................................29
Electronic Telephone Lock......................................................................29
Mobile Class of Service..........................................................................30
Follow Me ...............................................................................................31
Optional Features ..................................................................................32
Speed Dialling via Programme Key ........................................................32
Individual Abbreviated Dialling................................................................33
System Abbreviated Dialling...................................................................34
Stored Number Redial............................................................................35
Timed Reminder.....................................................................................36
Night Service..........................................................................................37
Key Settings ...........................................................................................38
optiset E Menu Functions.......................................................................40
optiset E memory ....................................................................................42
Electronic Notebook ...............................................................................43
User Guide - Cont’d

5
Introduction
This guide is designed to assist extension users on a Siemens Hicom 300
Communication System to use all authorised features.
Your extension may not be authorised ∗∗
∗∗
∗to use all features. The Siemens
representative can confirm features that are available to you.
∗∗
∗∗
∗ - authorised features are those features that your company has designated
for your use and may vary from extension to extension.
Yourextensionmayalsobesubjecttotrunkbarringthusrestrictingwhereyou
may dial.
Range of optiset E Instruments
A variety of optiset E screen based instruments are available for use on the
Hicom 300:
optiset E standard -Loudspeaking
No Key Modules No adapter plug-in positions
optiset E advance -Open Listening
Key Modules Two adapter plug-in positions
optiset E advance plus -Loudspeaking
Key Modules Two adapter plug-in positions
optiset E memory -Loudspeaking
Key Modules Two adapter plug-in positions
AKeyModuleisanadd-onterminalwith16programmablekeys.The16thkey
is a shift key which allows the 2nd level of numbers to be programmed.
4 Key Modules can be added to an Advanced, Advanced Plus or Memory
telephone.
The optiset E telephones are Digital Feature instruments that have 12
programmable keys.

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Introduction - Cont’d
The telephones are easily recognised by three dialogue keys namely:
✔Yes Key
Forward Scroll Key
Backward Scroll Key
The Siemens optiset E Digital Feature telephones operate via a Menu-
controlled User Guidance Display System.
The display will automatically offer you a choice of the available options most
suited to the task you are about to carry out.
Glossary
LED -Light Emitting Diode
Toggle -Alternating between calls
DDS -Direct Destination Select (External number)
DSS -Direct Station Select (Extension number with busy and ringing
indication)

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Dial Executive / Dial Secretary
The Dial Exec / Dial Sec keys have multiple functions
These keys provide direct access to the executive or secretary without using
the Transfer option.
The LED indicates when the executive or secretary is busy on a call.
Transfer a Call to the Executive or Secretary.
-press Dial Executive / Dial Secretary key
-announce call
-replace handset
Dial Executive or Secretary
-press Dial Executive / Dial Secretary key
Executive / Secretary Features

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Answering Calls for Executive/s
When the secretary is FREE, calls for the executive/s will ring on the
secretary’s extension.
Answer Call for Executive/s when FREE
SOURCE OF CALL
FOR EXEC 1/2/3/4
-lift handset or press Speaker key
Transfer the call
-press Dial Executive key
-announce the call
-replace handset or press Speaker key
When the secretary is BUSY, calls for her executive/s will flash on Pickup
Executive key/s and a ping ring will warn her of holding call/s.
Answer Call for Executive when BUSY
-ask your current caller to hold on
-press flashing Pickup Executive key
Youarenowconnectedtoyourexecutive’scallandyouroriginalcallisonhold.
Transfer the Second Call
-press Dial Executive key
-announce the call
-scroll to Transfer option
-press ✔✔
✔✔
✔key to confirm Transfer option
Secretary is reconnected to first caller.

9
RingTransfer
Calls for the executive can be forced from the secretary to the executive for
answering.
This feature can be activated from either extension.
Activate Ring Transfer
-press Ring Transfer key
- Ring Transfer LED is on
CALL TRANSFER TO EXEC
ACTIVATED
Incoming calls for the executive which normally ring on the secretary’s
extension will now be diverted to the executive’s extension.
Cancel Ring Transfer
-press Ring Transfer key
- Ring Transfer LED goes off
CALL TRANSFER TO EXEC
deactivated

10
Representative Secretary
When a secretary is temporarily absent another digital telephone may be
nominated to receive the calls for the executive/s.
Calls for the secretary will not be forwarded.
Programme Representative Secretary
-press Service Menu key
-press Representative Secretary key
-dial nominated person’s extension number
-press ✔✔
✔✔
✔key to confirm SAVE? option
- Representative Secretary LED is on
Deactivate Representative Secretary
-press Representative Secretary key
- Representative Secretary LED goes off
Reactivate Representative Secretary
-press Representative Secretary key
- Representative Secretary LED is on
When the executive presses the Dial Secretary key, the call is routed to the
Representative Secretary.
Change Representative Secretary destination
-press Service Menu key
-press Representative Secretary key
-press ✔✔
✔✔
✔key to confirm New Entry? option
-dial nominated person’s extension number
-press ✔✔
✔✔
✔key to confirm SAVE? option
- Representative Secretary LED is on

11
Voice Calling
This feature allows the executive or secretary to operate the Siemens optiset
E as an intercom.
Theexecutiveandsecretaryhastheoptiontodisablethisfeaturebyactivating
the Voice Call Protect feature.
Programme Voice Calling on a vacant key
-press Service Menu key
-scroll to Key Functions option
-press ✔✔
✔✔
✔key to confirm Key Functions option
-press desired key
NOTHING STORED
CHANGE?
-press ✔✔
✔✔
✔key to confirm Change option
-scroll to Voice Calling option
-press ✔✔
✔✔
✔key to confirm Voice Calling option
-press ✔✔
✔✔
✔key to confirm SAVE? option
KEY FEATURE
STORED
Make an Intercom Call
-press Dial Executive / Dial Secretary key
-press Voice Calling key
The secretary’s or executive’s loudspeaker is activated
Activate Voice Call Protect
-press Service Menu key
-scroll to Switches option
-press ✔✔
✔✔
✔key to confirm Switches option
-scroll to Voice Call Protect option
-press ✔✔
✔✔
✔key to confirm Activate Voice Call Protect
option

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Voice Calling - Cont’d
If Voice Call Protect is activated on the extension to which you wish to make
a Voice Call, the Voice Call key will not activate the loudspeaker
PROTECTED

13
Internal and External Dialling
Handset Operation
-lift handset, listen for internal dial tone
-dial the required extension number or external number preceded by
line access code (code is normally 0)
Handsfree Operation
-do not lift handset
-dial the required extension number or external number preceded by
line access code (code is normally 0)
VYour telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
Handset Operation
-lift handset, listen for internal dial tone
-dial code for switchboard (code is normally 9)
Handsfree Operation
-do not lift handset
-dial code for switchboard (code is normally 9)
Standard Features

14
CallTransfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
-press ✔✔
✔✔
✔key to confirm Consultation option
-dial required extension
-announce the call and replace handset
Transfer to a Free Extension (Call not Announced)
-press ✔✔
✔✔
✔key to confirm Consultation option
-dial required extension
-replace handset when ring tone is heard
-the call has now been transferred
Transfer to a Busy Extension
-press ✔✔
✔✔
✔key to confirm Consultation option
-dial required extension
-replace handset when busy tone is heard
-the call has now been transferred to the busy extension.
If the busy extension terminates the call within a predetermined time, the
transferred call will ring the extension.
Transfer Using the Dial Keys
-press the required Dial (DSS) key
-announce the call when the extension answers
-replace handset
Return to Caller
If no reply or busy tone is received, you may return to the caller without
attempting to transfer the call.
-scroll to Return to held call? option
-press ✔✔
✔✔
✔key to confirm Return to held call? option
-you are reconnected to the caller

15
CallTransfer - Cont’d
If the extension remains busy or unanswered the call will automatically be
transferred back to your extension.
SOURCE OF CALL
waiting
Enquiry Call
This feature allows you to hold an existing call, dial another extension or an
externalnumber,conductaconversationwithouttheoriginalcalleroverhearing,
and then return to the original caller.
Activate Enquiry Call
-press ✔✔
✔✔
✔key to confirm Consultation option
-dialrequiredextensionnumberordial0andrequiredexternalnumber
-conduct conversation
-press ✔✔
✔✔
✔key to confirm Release and Return? option to
return to original call
Activate Enquiry Call Using Dial Keys
-press required Dial key
-conduct conversation
-press ✔✔
✔✔
✔key to confirm Release and Return? option to
return to holding call
You may use the Toggle option to switch between the original and third
party calls. In each case the other party is automatically placed on hold.

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Toggle Between Calls
You have a call on the line and wish to make a second call and want to toggle
between both calls.
Activate Toggle
-press ✔✔
✔✔
✔key to confirm Consultation option
-dial the required extension or external number
or -press Dial/DSS key
Once you have the second call on the line
-scroll to Toggle option
-press ✔✔
✔✔
✔key to confirm Toggle option
-keep on pressing ✔✔
✔✔
✔key to confirm Toggle option each time you
wish to speak to the holding caller
or
Youhaveacallonthelineandwishtoanswerasecondcallandwanttotoggle
between both calls.
-press Call Pickup key
or -press Pickup Executive key
You may use the Toggle option to switch between the original and third
party calls. In each case the other party is automatically placed on hold.
Disconnect either Party
- toggle to the party you wish to disconnect
- scroll to release and return option
-press ✔✔
✔✔
✔key to confirm release and return option
- you will now be connected to the remaining caller
VThe waiting party cannot hear your conversation.

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8Way Conference
Thisfeatureallowsyoutobringuptosevenpartiesintoanexistingconversation
on your extension.
The seven parties could be external, internal or a mix of both.
Activate Conference
-you are engaged on a call
-press ✔✔
✔✔
✔key to confirm Consultation option
-dial required extension or 0and external number
-scroll to Conference? option
-press ✔✔
✔✔
✔key to confirm Conference? option
-conference tone is heard and all three parties are connected
CONF 1 -2 -3
Add more parties to the Conference
-press ✔✔
✔✔
✔key to confirm Consultation option
-dial required extension or 0and external number
-scroll to Add to Conference? option
-press ✔✔
✔✔
✔key to confirm Add to Conference? option
-conference tone is heard and all four parties are connected
CONF 1 -2 -3 -4
Repeat the procedure to add more parties to the conference.
Disconnect one of the Parties
-press 2 / 3 / 4 / 5 / 6 / 7 / 8 to select the party you wish to disconnect
-scroll to Release Partner? option
-press ✔✔
✔✔
✔key to confirm Release Partner? option
-the party is now disconnected from the conference

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8Way Conference - Cont’d
Transfer the Conference to Another Extension
-press ✔✔
✔✔
✔key to confirm Consultation option
-dial required extension
-scroll to Transfer Conference option
-press ✔✔
✔✔
✔key to confirm Transfer Conference option
-you have now transferred the conference to the extension
Consult with an Extension or External Party when you are Busy with
a Conference
-press ✔✔
✔✔
✔key to confirm Consultation option
-dial required extension or 0and external number
-consult with the party
-press ✔✔
✔✔
✔key to confirm Return to Conference option
-you are now reconnected to the conference

19
Call Pickup
The Call Pickup feature allows you to answer any ringing extension in your
pickup group from your telephone.
Activate Call Pickup
An extension within your pickup group is ringing
- Call Pickup LED flashes
-a ping ring will also alert you to an incoming call
SOURCE OF CALL
DESTINATION OF CALL
-lift handset, listen for internal dial tone
-press Call Pickup key
-you have now answered the call
or
- Call Pickup LED flashes
-a ping ring will also alert you to an incoming call
SOURCE OF CALL
DESTINATION OF CALL
-press Call Pickup key
-you have now answered the call for handsfree operation

20
Second Call Camp-on
Thisfeatureallowsasecondcalltocamponyourextensionwhenyouarebusy
on a call.
The caller will receive ringing tone instead of busy tone.
Activate Second Call Camp-on
- press Service Menu Key
- scroll to Switches option
-press ✔✔
✔✔
✔key to confirm switches option
-press ✔✔
✔✔
✔key to confirm camp-on? option
-press ✔✔
✔✔
✔key to confirm activate camp-on? option
Second call
activated
When you are busy on a call and a second call arrives it will be signalled by
theflashingofyourCallPickupLEDandonallotherdigitalinstrumentsinyour
Pickup Group.
A ping ring will also alert you to the next call.
If you do not use the Call Pickup feature to answer the second call then it will
be routed to your Fixed Call Forward destination.
Deactivate Second Call Camp-on
- press Service Menu Key
- scroll to Switches option
-press ✔✔
✔✔
✔key to confirm switches option
-press ✔✔
✔✔
✔key to confirm camp-on? option
-press ✔✔
✔✔
✔key to confirm deactivate camp-on? option
Second call
deactivated