Surveon NVR7312(2U) User manual

NVR7300 Series
User Manual
Release 1.2

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About This Document
This manual introduces the hardware components of NVR7300 series and describes
how to install them. It also provides an overview of Server surveillance
functionality, and includes the functions of Video Management Software for
operating and monitoring a Server network.
Version History
Ver Version
Description
Date
1.0
Initial release
June 2016
1.1
SW EC3.3 released
August 2016
1.2
SW EC4.0 released
Failover / Alarm Rules Modified
December 2016

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All Rights Reserved © Surveon Technology 2016
Copyright Statement
No part of this publication may be reproduced, transmitted, transcribed, stored in
a retrieval system, or translated into any language or computer language, in any
form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written consent of Surveon Technology Inc.
Disclaimer
Surveon Technology makes no representations or warranties with respect to the
contents hereof and specifically disclaim any implied warranties of merchantability
or fitness for any particular purpose. Furthermore, Surveon Technology reserves
the right to revise this publication and to make changes from time to time in the
content hereof without obligation to notify any person of such revisions or changes.
Product specifications are also subject to change without notice.
Trademarks
Surveon and Surveon logo are trademarks of Surveon Technology Inc. Other
names prefixed with “NVR” and “SMR”are trademarks of Surveon Technology
Inc.
Microsoft Windows and Windows are registered trademarks of Microsoft
Corporation.
Linux is a trademark of Linux Torvalds.
Solaris and Java are trademarks of Sun Microsystems, Inc.
All other names, brands, products or services are trademarks or registered
trademarks of their respective owners.

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Table of Contents
About This Document......................................................................... 2
Version History................................................................................. 2
Copyright Statement.......................................................................... 3
Disclaimer....................................................................................... 3
Trademarks ..................................................................................... 3
Table of Contents ............................................................................. 4
Safety Precautions ........................................................................... 19
Device Site Recommendations............................................................. 19
Energy Hazards Precaution................................................................. 20
Chapter 1. Product Overview.............................................................. 21
1.1. Features and Benefits .............................................................. 21
1.2. Specifications for the NVR7300 Series.......................................... 22
1.2.1 Hardware Specifications ........................................................ 22
1.2.2 VMS Specifications ............................................................... 23
Chapter 2. Hardware Overview ........................................................... 25
2.1. Front Panel ........................................................................... 25
NVR7316 ............................................................................. 25
2.2. Rear Panel ............................................................................ 26
NVR7316 Series ..................................................................... 26
Connection between RAID and JBOD ............................................ 27
Chassis................................................................................ 27
Internal Backplane ................................................................. 27
2.3. LED Panel & Status .................................................................. 28
LED Panel ................................................................................. 28
2.4. Drive Tray Bezel ..................................................................... 30
Drive Tray LED ...................................................................... 30
2.5. Controller ............................................................................. 31
2.5.1. Controller Type .................................................................. 31
2.5.2. Controller Connections ......................................................... 32

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2.5.3. Controller LED ................................................................... 33
2.5.4. Ethernet Port LEDs .............................................................. 34
2.6. PSU & Cooling Module .............................................................. 35
PSU/Cooling Module LEDs ......................................................... 36
2.7. System Monitoring Features....................................................... 37
l2C Bus ................................................................................ 37
Audible Alarms ...................................................................... 37
2.8. Expansion Enclosure Support ..................................................... 38
Monitoring: .......................................................................... 38
JBOD Identifier: .................................................................... 38
Cooling Module Speed Adjustment: ............................................. 38
JBOD Enclosure Status Monitoring: .............................................. 38
Hot-Swapping ....................................................................... 39
Chapter 3. Software Overview ............................................................ 40
3.1. Software Introduction .............................................................. 40
3.2. Module Framework.................................................................. 41
3.3. System Architecture ................................................................ 42
3.3.1. Standalone Server (Client-Server All-in-One) ............................... 43
3.3.2. Standalone Server + Remote Client (Web Client / SPhone Client) ...... 44
3.3.3. Multiple Servers + SCC Client.................................................. 46
3.3.4. Network Requirements ......................................................... 49
Opening Ports ....................................................................... 49
Warnings / Precautions............................................................ 49
3.4. Port Forwarding ..................................................................... 50
3.4.1. Port Forwarding for Accessing VMS Server .................................. 51
Chapter 4. Installation ...................................................................... 54
4.1. Before You Start ..................................................................... 54
4.1.1. Checklist for Operating Environment ........................................ 54
4.1.2. Checklist for Network Topology............................................... 54
4.2. Slide Installation ..................................................................... 55
4.2.1. Slide Rail Kit Contents.......................................................... 55

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4.2.2. Installation Procedure .......................................................... 56
4.3. Hard Drives Installation ............................................................ 58
4.3.1. Prerequisites ..................................................................... 58
4.3.2. Hard drive Designation ......................................................... 60
4.3.3. Replacing a Hard Drive ......................................................... 61
Installing 3.5” HDD ................................................................. 61
Inserting and securing HDD tray.................................................. 62
4.4. Other Components Installation ................................................... 63
4.4.1. Installing PCIe Card (Optional) ................................................ 63
4.4.2. Replacing the Power Supply Module / Cooling Module .................... 64
4.4.3. Detecting a Failed PSU ......................................................... 64
4.4.4. Replacing Power Supply Unit .................................................. 64
4.5. Connections & Expansions ......................................................... 67
4.5.1. System Connections for Initialization ........................................ 67
4.5.2. SAS Interface..................................................................... 68
4.5.3. Powering Up...................................................................... 69
Connecting the power cord ....................................................... 69
Powering up the equipment ...................................................... 69
4.5.4. Status LED When Powered-on ................................................. 70
Verifying status LEDs (front of enclosure)...................................... 70
Verifying the status LEDs (rear of enclosure) .................................. 70
PSU LED: ............................................................................. 70
4.5.5. Connecting JBOD ................................................................ 71
Setting JBOD IDs .................................................................... 71
JBOD Expansion Connections ..................................................... 71
Controller Module of JBOD Models............................................... 73
Controller LED for JBOD Models.................................................. 74
4.5.6. Connecting Interfaces .......................................................... 75
Overview of connection interfaces .............................................. 75
4.6. Logging into NVR7300 Series...................................................... 76
4.7. Run the Install Wizard .............................................................. 77

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4.8. EonOne Lite .......................................................................... 87
Chapter 5. Basic System Settings ......................................................... 89
5.1. Storage Management................................................................ 89
5.2. Adding Cameras to the Server .................................................... 93
5.2.1. Automatic Scan for Cameras .................................................. 93
5.2.2. Manually Adding Cameras ...................................................... 95
5.3. Setting Recording Schedule ....................................................... 97
5.3.1. Recording Schedule ............................................................. 97
5.4. Setting up Live View ................................................................ 99
Chapter 6. Live View ...................................................................... 101
6.1. Live View Window Overview .................................................... 101
6.2. View Setup.......................................................................... 104
6.2.1. Switching Between Different Screen Divisions ............................104
Creating and Using New Screen Divisions......................................104
Auto-flipping Pages ...............................................................104
Screen Division Page Use .........................................................104
Fisheye View .......................................................................105
Fisheye Tracking...................................................................106
E-map ...............................................................................107
Secondary Display .................................................................109
6.3. Functionality within Views ...................................................... 110
6.3.1. Object Tracking ................................................................110
6.3.2. Digital Zoom.....................................................................111
6.3.3. Instant Playback ................................................................111
6.3.4. Manual Recording ..............................................................113
6.3.5. Others ............................................................................114
Image Settings .....................................................................114
Insert Image ........................................................................116
Insert HTML.........................................................................116
Send to Large Channel............................................................117
Reconnect ..........................................................................117

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Remove the Camera ..............................................................118
Keep Video Length-Width Ratio / Resize to Fit Window ....................118
Object Counting (can only be set via remote client) ........................118
6.4. Full Screen View................................................................... 119
6.4.1. Entering Full Screen View.....................................................119
6.4.2. Exiting Full Screen Mode ......................................................119
Chapter 7. Server Setup .................................................................. 120
7.1. Server Settings ..................................................................... 120
7.1.1. General Server Settings .......................................................120
7.1.2. To Perform Notification Setting .............................................123
7.1.3. Scheduling Recording ..........................................................126
7.1.4. Storage Management ..........................................................128
7.1.5. Pre/Post Recording ............................................................131
7.1.6. Individual Schedule ............................................................132
7.1.7. EonOneLite ......................................................................134
Chapter 8. Camera Setup ................................................................. 135
8.1. Adding Cameras.................................................................... 135
8.1.1. Automatic Scan for Cameras .................................................135
8.1.2. Manually Adding Cameras .....................................................138
8.1.3. Managing Group ................................................................139
Add a group.........................................................................139
Rename the group.................................................................140
Delete the group ..................................................................140
8.1.4. Search Camera..................................................................141
8.2. Camera General Settings......................................................... 142
8.2.1. General Camera Settings......................................................142
8.2.2. Edit Camera .....................................................................145
8.2.3. OSD Settings.....................................................................147
8.2.4. Privacy Mask Settings ..........................................................150
8.3. Camera Image and Quality Settings............................................ 153
8.3.1. Camera Image Settings ........................................................153

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8.3.2. Advanced Video Settings ......................................................156
8.4. VI Setup.............................................................................. 159
8.4.1. Camera Motion Detection .....................................................160
Configuring and Editing Detection Windows ..................................160
Deleting a Detection Window ...................................................161
8.4.2. Object Motion Detection ......................................................162
Enabling or Disabling a Detection...............................................162
Configuring and Editing Detection Windows ..................................162
Testing Detection Windows ......................................................163
Deleting a Detection Window ...................................................163
8.4.3. Tampering Detection ..........................................................164
Enabling or Disabling a Detection...............................................164
Configuring Tampering Detection...............................................164
Testing Tampering Detection....................................................165
8.4.4. Forbidden Area Detection.....................................................166
Enabling or Disabling a Detection...............................................166
Configuring and Editing Detection Windows ..................................166
Testing Detection Windows ......................................................167
Deleting a Detection Window ...................................................167
8.4.5. Intrusion Detection.............................................................168
Enabling or Disabling a Detection...............................................168
Configuring and Editing Detection Windows ..................................168
Testing Detection Windows ......................................................169
Deleting a Detection Window ...................................................170
8.4.6. Virtual Fence....................................................................171
Enabling or Disabling a Detection...............................................171
Configuring and Editing Detection Windows ..................................171
Testing Detection Windows ......................................................172
Deleting a Detection Window ...................................................173
8.4.7. Missing Object Detection......................................................174
Enabling or Disabling a Detection...............................................174

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Configuring and Editing Detection Windows ..................................174
Testing Detection Windows ......................................................175
Deleting a Detection Window ...................................................175
8.4.8. Foreign Object Detection .....................................................176
Enabling or Disabling a Detection...............................................176
Configuring and Editing Detection Windows ..................................176
Testing Detection Windows ......................................................177
Deleting a Detection Window ...................................................177
8.4.9. Tailgating Detection ...........................................................178
Configuring and Editing Detection Windows ..................................178
Testing Detection Windows ......................................................178
Deleting a Dividing Line ..........................................................179
Enabling or Disabling a Detection...............................................179
8.4.10. Go In/Out Detection..........................................................180
Configuring and Editing Detection Windows ..................................180
Testing Detection Windows ......................................................180
Deleting a Detection Window ...................................................181
Enabling or Disabling a Detection...............................................181
8.5. PTZ Settings ........................................................................ 182
8.5.1. PTZ Settings .....................................................................182
8.5.2. PTZ Preset Settings ............................................................185
Adding a Preset ....................................................................187
Deleting a Preset ..................................................................187
8.5.3. PTZ Patrol Settings.............................................................188
8.5.4. On-screen PTZ Controls .......................................................191
8.5.5. Directional Pad .................................................................191
Pan and Tilt ........................................................................191
8.5.6. Functional Buttons .............................................................192
Home ................................................................................192
Preset ...............................................................................192
Auto Pan ............................................................................192

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Patrol................................................................................192
Zoom ................................................................................192
Focus ................................................................................192
ESC...................................................................................192
8.6. Deleting a Camera................................................................. 193
8.7. Optimizing a Camera ............................................................. 194
Chapter 9. Alarms and Events ........................................................... 196
9.1. Alarm Rules ......................................................................... 196
9.1.1. Adding an Alarm Rule..........................................................197
Conditions ..........................................................................198
Sensor Input ........................................................................199
Clock Alarm.........................................................................199
Disk Error ...........................................................................200
Video Loss ..........................................................................200
Actions ..............................................................................200
Event Log ...........................................................................200
PTZ Control.........................................................................200
Recording Controls ................................................................201
E-Mail................................................................................201
Alarm Sound ........................................................................202
Video Popup / E-Map .............................................................203
SMS...................................................................................203
Relay Output .......................................................................204
FTP Setting .........................................................................205
Alarm Scheduling ..................................................................205
9.2. Event Log............................................................................ 207
9.2.1. Exporting a Log .................................................................209
9.2.2. Searching the Event Log.......................................................209
System...............................................................................209
Event Type..........................................................................209
Operation ...........................................................................210

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Module Name.......................................................................210
Device Name .......................................................................210
User Name ..........................................................................210
Performing a Search ..............................................................210
9.2.3. System Alarm View.............................................................211
9.2.4. Overall Status ...................................................................214
Chapter 10. Failover and Backup ....................................................... 216
Failover Topology .................................................................217
10.1. Multiple NVR Management ..................................................... 218
Add...................................................................................218
Refresh ..............................................................................220
Delete ...............................................................................220
10.2. Failover Management ........................................................... 221
Failover Setting ....................................................................221
Failover History ....................................................................225
10.3. Failover Status ................................................................... 226
10.3.1. Failover in Live View .........................................................226
Failover Status Icon ...............................................................226
Failover Status & Lights ..........................................................227
Red Status Failover Icon..........................................................228
10.3.2. Failover in Playback ..........................................................229
Playback Status ....................................................................229
Chapter 11. Search and Playback ....................................................... 231
11.1. Introduction....................................................................... 231
11.2. Time Search....................................................................... 232
11.2.1. Creating a Time Search ......................................................232
Specified Time .....................................................................232
11.2.2. Use of Various Views Selection .............................................233
11.2.3. Camera Selection .............................................................233
11.2.4. Timeline ........................................................................234
11.2.5. Playback........................................................................234

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Capturing Screenshot .............................................................236
Capturing Video Clip ..............................................................237
11.3. Backup Search .................................................................... 238
11.3.1. Creating a Backup Search ...................................................238
Specified Time .....................................................................238
11.3.2. Use of Various Views Selection .............................................239
11.3.3. Camera Selection .............................................................239
11.3.4. Timeline ........................................................................240
11.3.5. Playback........................................................................240
Capturing Screenshot .............................................................242
Capturing Video Clip ..............................................................242
11.4. VI Search........................................................................... 244
11.4.1. Creating a VI Search..........................................................244
Time Selection .....................................................................244
Camera Selection..................................................................245
Setting New Search Criteria .....................................................246
11.4.2. Using the Search Results.....................................................247
Selecting the Result...............................................................247
Result Playback ....................................................................247
11.5. Event Search...................................................................... 250
11.5.1. Creating an Event Search....................................................251
Time Selection .....................................................................251
Camera Selection..................................................................251
Setting Event Search Criteria....................................................252
11.5.2. Using the Search Results.....................................................253
Selecting the Result...............................................................253
Result Playback ....................................................................253
11.6. Fisheye Search ................................................................... 256
11.6.1. Creating a Fisheye Search ...................................................256
Specified Time .....................................................................256
11.6.2. Camera Selection .............................................................257

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11.6.3. Use of Various Views Selection .............................................258
11.6.4. Timeline ........................................................................260
11.6.5. Playback........................................................................260
Capturing Screenshot .............................................................262
Capturing Video Clip ..............................................................262
Chapter 12. VMS Setup .................................................................... 264
12.1. Camera ............................................................................. 264
12.1.1. Advanced Camera.............................................................264
12.1.2. OSD..............................................................................265
12.1.3. General Camera...............................................................265
12.1.4. Image ...........................................................................265
12.1.5. PTZ ..............................................................................266
12.1.6. Preset ...........................................................................266
12.1.7. Patrol ...........................................................................266
12.1.8. Edit Camera....................................................................266
12.1.9. Mask.............................................................................267
12.1.10. Optimize ......................................................................267
12.2. External............................................................................ 268
12.2.1. I/O Box .........................................................................268
Add...................................................................................268
Edit ..................................................................................270
Delete ...............................................................................270
12.2.2. Joystick.........................................................................271
12.2.3. UPS ..............................................................................273
12.3. VI .................................................................................... 276
12.3.1. Camera Motion Detection ...................................................276
12.3.2. Object Motion Detection ....................................................277
12.3.3. Tampering Detection .........................................................277
12.3.4. Forbidden Area Detection ...................................................278
12.3.5. Intrusion Detection ...........................................................278
12.3.6. Virtual Fence ..................................................................278

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12.3.7. Missing Object .................................................................279
12.3.8. Foreign Object ................................................................279
12.3.9. Tailgating ......................................................................280
12.3.10. Go In/Out .....................................................................280
12.3.11. General Setting ..............................................................280
12.4. Record.............................................................................. 281
12.4.1. Schedule........................................................................281
12.4.2. Storage .........................................................................282
12.4.3. Pre/Post Recording ...........................................................282
12.4.4. Individual Schedule ...........................................................282
12.4.5. EonOneLite.....................................................................283
12.5. Alarm ............................................................................... 284
12.5.1. Rule .............................................................................284
12.5.2. Email Notification ............................................................284
12.5.3. SMS Notification...............................................................285
12.5.4. Digital I/O......................................................................285
12.5.5. FTP Setting.....................................................................286
12.6. Account ............................................................................ 287
12.6.1. Accounts........................................................................287
Enable LDAP ........................................................................288
Add Account ........................................................................288
Editing an Account ................................................................290
Changing an Account Password..................................................291
Deleting an Account...............................................................291
12.6.2. Account Authority Settings ..................................................292
12.7. Network............................................................................ 293
12.7.1. Web Service....................................................................294
12.7.2. NVR Settings ...................................................................295
12.7.3. Multi LAN .......................................................................295
12.7.4. DHCP ............................................................................296
12.7.5. DDNS ............................................................................297

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12.7.6. Port Mapping...................................................................297
12.8. System ............................................................................. 299
12.8.1. Log Viewer .....................................................................299
12.8.2. Advanced .......................................................................300
12.8.3. Display ..........................................................................300
12.8.4. Language .......................................................................300
12.8.5. Map Editor .....................................................................301
12.8.6. General .........................................................................301
12.8.7. Optimize Settings .............................................................301
12.9. Maintenance ...................................................................... 302
12.9.1. Stream Info ....................................................................302
12.9.2. Upgrade ........................................................................303
12.9.3. Import/Export .................................................................303
Importing Parameters.............................................................304
Exporting Parameters.............................................................304
12.9.4. License .........................................................................305
12.9.5. Backup System ................................................................306
Add a Backup Schedule ...........................................................306
Edit a Backup Schedule...........................................................308
Stop a Backup Schedule ..........................................................309
Delete a Backup Schedule........................................................310
12.9.6. Clear SCC Data ................................................................310
12.9.7. Remote Assistant..............................................................311
12.9.8. Database Rebuild .............................................................311
Chapter 13. Remote Web Client and SPhone Client for Simple Use (Optional)
................................................................................................. 312
13.1. Software Installation for Remote Control................................... 313
13.1.1 Installing the VMS ..............................................................313
13.2. Starting the VMS Client ......................................................... 317
13.3. Starting the Web Client......................................................... 319
13.3.1. Checking the Software Version .............................................319
13.3.2. Use of 1x/4x views ...........................................................319

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13.3.3. PTZ Control ....................................................................320
13.3.4. Playback Settings .............................................................321
13.4. Installing and Starting the SPhone Client on iOS Devices ............... 322
13.4.1. Installing the SPhone Client (Optional)....................................322
13.4.2. Starting the SPhone Client ..................................................322
13.4.3. Checking the Software Version .............................................323
13.4.4. Functionalities on the SPhone Client ......................................323
Live View ...........................................................................323
Icon Descriptions ..................................................................325
Playback ............................................................................326
PTZ/Preset .........................................................................326
DI/DO................................................................................327
Info ..................................................................................327
13.5. Installing and Starting the SPhone Client on Android Devices.......... 328
13.5.1. Installing the SPhone Client (Optional)....................................328
13.5.2. Starting the SPhone Client ..................................................328
13.5.3. Checking the Software Version .............................................329
13.5.4. Functionalities on the SPhone Client ......................................330
Live View ...........................................................................330
Icon Descriptions ..................................................................332
Playback ............................................................................333
PTZ/Preset .........................................................................333
DI/DO................................................................................334
Info ..................................................................................334
Chapter 14. SurveOne (Optional) ....................................................... 335
14.1. Installation ........................................................................ 335
14.2. Login................................................................................ 343
14.3. Overview .......................................................................... 344
14.4. Monitor............................................................................. 350
Device ...............................................................................350
Network .............................................................................351

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Storage ..............................................................................351
14.5. Workflow .......................................................................... 353
Enable Web Server / DDNS.......................................................353
Back Up Configuration ............................................................356
NVR Multiple IP Setup.............................................................357
Copy Configuration to Multiple Cameras ......................................359
Backup Configuration .............................................................360
14.6. Event Log .......................................................................... 362
Search ...............................................................................362
Export ...............................................................................363
Appendix ..................................................................................... 364
A. Technical Specifications............................................................ 364
Connection Interface ..................................................................364
CPU & Operating System Hard Drive ................................................364
Power Supply............................................................................365
Dimensions ..............................................................................365
2U series ............................................................................365
3U series ............................................................................365
Environment.............................................................................366
B. Certifications ......................................................................... 367
Summary .................................................................................367

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Safety Precautions
Electric Shock Warning
This equipment may cause electric shocks if not handled properly.
Access to this equipment should only be granted to trained operators
and maintenance personnel who have been instructed of, and fully
understand the possible hazardous conditions and the consequences of
accessing non-field-serviceable units such as the power supplies.
The system must be unplugged before moving, or in the even that it
becomes damaged.
Reliable Grounding
Particular attention should be given to prepare reliable grounding for the power
supply connection. It is suggested to use a direct connection to the branch circuit.
Check for proper grounding before powering on the device.
Overloading Protection
The device should be installed according to specifications. Provide a suitable power
source with electrical overload protection. Do not overload the AC supply branch
circuit that provides power to the device.
ESD Precautions
Please observe all conventional anti-ESD methods while handling the device. The
use of a grounded wrist strap and an anti-static work pad are recommended. Avoid
dust and debris in your work area.
Device Site Recommendations
The device should be installed according to specifications. This device should be
operated at a site that is:
Clean, dry, and free of excessive airborne particles.
Well-ventilated and away from heat sources such as direct sunlight
and radiators.
Clear of vibration or physical shock.
Away from strong electromagnetic fields produced by other devices.
Available with properly grounded wall outlet for power. In regions
where power sources are unstable, apply surge suppression.

20
Available with sufficient space behind the device for cabling.
Energy Hazards Precaution
The device should be installed according to specifications. This device should be
operated at a site that is:
This equipment is intended to be used in Restrict Access Location, like computer
room. The access can only be gained by SERVICE PERSONS or by USERS who have
been instructed about the metal chassis of the equipment is have energy hazards
that service persons have to pay special attention or take special protection before
touching it. Further, the access is through the use of key or security identity
system. Only authorized by well trained professional person can access the restrict
access location.