SWAGTRON SWAGBOARD HERO User manual

USER MANUAL
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to time. Please check our website for the latest user manuals and product materials.
Ver. 1.0 07/08/19

IV – SAFE RIDING TECHNIQUES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
V – BATTERY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
5.1 CHARGING INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
5.2 BATTERY & SYSTEM INDICATORS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
5.3 RANGE PER CHARGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
5.4 SAFETY WARNINGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
VI – MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6.1 CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6.2 STORAGE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
6.3 TRANSPORTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
VII – SWAGTRON SWAGBOARD HERO SPECIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
90-DAY LIMITED HARDWARE WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

1SWAGTRON®SWAGBOARD HERO Hoverboard English
I - GENERAL INFORMATION
This manual will guide you through the functions, usage, and proper care of your HERO. Before operating your
hoverboard, please read all instructions. If you have any questions or cannot find the information you need in
this manual, please contact your place of purchase or our customer service at 1-844-299-0625. Before contacting
customer service, please have your purchase information ready as this may be needed during the call.
When reading this manual, note these icons:
Notes with this icon MUST be read, understood, and obeyed to prevent injury or damage, etc.
Notes with this icon include relevant information.
1.1 ABOUT THE HERO
The SWAGBOARD HERO is a self-balancing, personal transporter that uses gyroscopic technology to revolutionize
the way you travel. Steering and stopping are controlled by Dynamic Equilibrium, all based on shifting your body
weight.
A zero emissions product, the SWAGBOARD HERO is environmentally friendly and uses only the highest quality
components and industry-leading safety features.

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1.2 WHAT’S IN THE BOX?
+ SWAGTRON SWAGBOARD HERO Hoverboard
+ Charger / Charging Adapter
+ User Manual
1.3 WHAT’S NEW?
The HERO includes all new features:
+ High-grade motorized wheels with superior traction tires
+ Non-slip foot pedals for comfortable, more stable riding
+ Solid motor stabilization for tighter control at high speeds
+ Battery life at a glance with the LED Battery Indicator
+ Self-balancing function by further stabilizing the board and ensuring the pedals always faces up
+ Patented SentryShield®technology including a smart Battery Management System for multi-layered
protection
+ Incombustible pedals, wheels, and overall housing of electronics

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1.4 SAFETY NOTICE
The HERO has been designed with the utmost safety in mind for its riders. As with any riding product, however, the
SWAGTRON has inherent hazards associated with its use (for example: losing control, falling off, or riding it into a
hazardous situation). Therefore, it is important to read and follow all instructions and warnings in the user manual
and use good judgment when riding and using the hoverboard.
By riding the HERO, the user acknowledges and accepts responsibility of all risks associated with the use of the
HERO, which may include, but are not limited to, muscle injuries, broken bones, lacerations, or other serious
injuries.
To better ensure your safety, ALWAYS USE APPROPRIATE PROTECTIVE GEAR, read and follow all instructions and
warnings in the user manual. Appropriate protective gear should include shoes, kneepads, elbow pads and an
ASTM F1492 approved helmet.
IF YOU ARE EVER IN AN ACCIDENT, PLEASE CONTACT EMS / DIAL 911 IMMEDIATELY.
Maximum Weight 155 lb / 70 kg
Minimum Weight 44 lb / 20 kg
Maximum Speed 6 mph / 9.7 km/h
Max Incline 30°
Please see SECTION IV for safe riding techniques and additional safety information.

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1.5 IMPORTANT INFORMATION
CAUTION TO PREVENT ELECTRIC SHOCK, MATCH THE WIDER PRONG OF PLUG TO THE WIDE SLOT IN
OUTLET. FULLY INSERT.
FCC Regulations state that any unauthorized changes or modifications to this equipment not
expressly approved by the manufacturer could void the user’s authority to operate this equipment.
This product satisfies FCC Regulations when shielded cables and connectors are used to connect
the unit to other equipment. To prevent electromagnetic interference with electric appliances such
as radios and televisions, use shielded cables and connectors for connections.
DECLARATION OF CONFORMITY:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired operation.
FCC RELATED INFORMATION:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
CAUTION

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+ Reorient or relocate the receiving antenna.
+ Increase the separation between the equipment and receiver.
+ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
+ Consult the dealer or an experienced radio/TV technician for help.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s authority to operate the equipment.
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
1.6 DISPOSAL AT END-OF-LIFE
This product must not be disposed of by incineration, landfilling, or mixing with household trash. Improper
disposal of the battery contained within this product may result in the battery heating up, rupturing, or igniting
which may cause serious injury. The substances contained inside the battery present chemical risks to the
environment. The recommended disposal for any SWAGTRON hoverboard at its end-of-life is to dispose of the
entire unit at or through an e-waste recycling center, program, or facility. Local regulations and laws pertaining to
the recycling and disposal of lead acid batteries and/or products containing them will vary according to country,
state, and local governments. You must check laws and regulations corresponding to where you live in order to
properly dispose of the battery and/or unit. It is the user’s responsibility to dispose of their waste equipment
properly in accordance with local regulations and laws.

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For additional information about where you should drop off your batteries and electrical or electronic waste,
please contact your local or regional waste-management office, your household waste disposal service, or your
point-of sale.

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II - PRODUCT FEATURES
2.1 SWAGTRON SWAGBOARD HERO DIAGRAM
Power Button
Battery IndicatorSystem Indicator
Motorized Wheels
Battery Pack with
Sentryshield® Technology
Charging Port

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2.2 SWAGTRON SENTRYSHIELD®
This technology is multi-layered protection for your hoverboard. The HERO features incombustible body materials
and utilizes a lithium free battery pack that includes a Battery Management System. This system protects the
battery against overvoltage, temperature increases, overcharging, overcurrent, and short-circuiting.
For more information on the battery specifications, see SECTION V.
2.3 BUILT-IN STARTUP BALANCING
The HERO has a built-in Startup Balancing feature which may be turned on or off via the HERO itself. This feature
enhances the unit’s self-balancing feature by further stabilizing the board and ensuring that the pedals always face
up. By default, this feature is turned on. With this feature on, if the rider falls or otherwise dismounts the unit while
moving over an incline, the unit may continue to move on its own as it attempts to balance, resulting in damage to
others, surrounding obstacles, and/or the unit itself.
To turn the feature off, use the power button. While the unit is powering on, quickly press and release the power
button a second time. You will hear a confirmation beep. Follow the same steps to turn the feature on again.
If you decide to use this feature, it is recommended to ride only on surfaces which are completely flat with
stable terrain. When the unit is on and this feature is on, do not place your hands on or attempt to grasp
the unit anywhere near the wheels or fenders. Doing so may cause the wheels to spin on their own for a
brief moment. Always turn off the unit before lifting. Do not lift or carry the unit when this feature is on
and the board is powered on.

9SWAGTRON®SWAGBOARD HERO Hoverboard English
Failure to adhere to these warnings and/or instructions could result in injuries including but not limited to:
abrasions, lacerations, smashed fingers and/or amputation of fingers, injury of others, and damage to surrounding
objects.

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III – HOW TO RIDE
3.1 RIDING INSTRUCTIONS
Before riding, equip yourself with suitable protective
gear. Make sure the hoverboard is placed on a level
surface and fully charged. See SECTION 5.1 for
charging instructions.
STEP 1. Press the power button to turn on the
hoverboard.
STEP 2. The hoverboard will enter self-
balancing mode. Step on one pedal
then quickly step on the second pedal
with your other foot.
STEP 3. Stand upright but relaxed and lean
slightly in the direction you want to
go. Do not make any sudden or jerky
movements.
If the hoverboard doesn’t seem to work, make sure your
feet are centered on the pedals.
Power Button
STEP 1: Press the Power Button to turn on your SWAGBOARD HERO.
STEP 2: Step on ONE PEDAL to trigger the foot-switch. System will enter
self-balancing mode with system indicator light flashing.
Step on ONE PEDAL

11SWAGTRON®SWAGBOARD HERO Hoverboard English
+ Do not ride sideways across slopes.
+ If the HERO does not start self-balancing automatically, the system indicator may light up and/or flash to
indicate an error. DO NOT operate the HERO under these conditions. Turn the hoverboard off and back on
again. If this fails to resolve the issue, re-calibrate the hoverboard by following the instructions in SECTION
3.3.
+ If the system indicator shows an error while the hoverboard is on a slope, move it to level ground then turn it
off and back on again.
+ Do not put anything else on the pedals other than your feet, as
this could cause the hoverboard to lock or move on its own.
+ Do not tilt forward or backwards beyond 10°, as the unit may
malfunction and/or you may fall off.
+ Avoid uneven or rocky surfaces as well as steep slopes with
inclines over 30° as the HERO may not function properly.
+ Never ride at high speeds, perform stunts, or turn abruptly
without checking your surroundings.
+ Do not carry passengers or heavy items while riding the
hoverboard.
+ Never ride in the rain, dark, or dimly lit areas.
+ Never use your hoverboard to do anything that may cause
personal injury or property damage.
+ Never ride backwards for long distances or at high speeds.
X
L

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+ Never step off the hoverboard when it is in motion.
+ Do not operate your hoverboard near flammable vapor, liquids, material, or other fire hazards.
+ Do not ride the hoverboard while intoxicated
or under the influence of alcohol, drugs, or any
substance which may affect your judgment or
ability to ride. You can be arrested for using a
vehicle while under the influence.
FAILURE TO USE GOOD JUDGMENT AND HEED THE
ABOVE WARNINGS INCREASES THE RISK OF SERIOUS
INJURY OR, IN VERY RARE CASES, DEATH. USE WITH
APPROPRIATE CAUTION AND SERIOUS ATTENTION
TO SAFE OPERATION.
3.2 HOW IT WORKS
The HERO uses an internal gyroscope with acceleration
sensors to move based on your center of gravity. Do not
bend at the waist. The movement will be mostly in your
ankles.
MOVE FORWARD
Shift your weight forward to move directly ahead.
FORWARD
Shift your
weight forward
≤ 10º.
BACKWARD
Shift your
weight backward
≤ 10º.
STOP
Align your body
to an upright,
straight position.

13SWAGTRON®SWAGBOARD HERO Hoverboard English
STOP
Return to an upright, straight position.
TURNING LEFT
Shift your weight slightly on the LEFT PEDAL to turn left.
TURNING RIGHT
Shift your weight slightly on the RIGHT PEDAL to turn right.
STEPPING OFF
With the hoverboard completely stopped, step back with your dominant foot, then quickly step off with the other
foot. In general, it’s easier to step off the back of the hoverboard. Be careful when stepping off for the first time.
CAUTION
The SWAGTRON has an inertial dynamic stabilization system that keeps you upright. However, it
will stop detecting you if you lean too far left or right or if you take a foot off of the board. Slow
down before turning or you will fall off and be injured.
+ Avoid sudden turns while riding fast, as this may result in an accident.
+Do not step on the center pivot point of the SWAGBOARD HERO.
3.3 CALIBRATION
If your SWAGBOARD HERO seems to pull to the left or right during your ride, you may need to recalibrate its

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sensors. The calibration process requires a flat stable surface and a level. Levels may be purchased separately at
most hardware stores or level apps may be downloaded with most smartphones.
STEP 1. Turn off the hoverboard.
STEP 2. Rotate both sides of the hoverboard so both pedals are level. Using a level tool is recommended
for accuracy.
STEP 3. With the hoverboard level, press and hold the power button for about 6 seconds, until you hear a
single beep. The lights will begin flashing.
STEP 4. Make sure the pedals are level, then press the power button again to turn the hoverboard off.
STEP 5. Turn the hoverboard on and try riding to check calibration.
If the HERO is still not calibrated correctly, repeat step 1 to 6 or contact customer support for additional assistance.

15SWAGTRON®SWAGBOARD HERO Hoverboard English
IV – SAFE RIDING TECHNIQUES
Although the HERO is designed with gyroscopic balancing technology, it’s still possible to fall off.
Consider the following techniques and info to help ensure you have a safe, fun riding experience.
CAUTION
+ Appropriate clothing and safety gear are highly recommended. During riding, knee pads, elbow pads, wrist
braces, and an ASTM F1492 approved helmet should be worn by all riders of all ages at all times.
+ Do not wear anything that can drape over or get caught into/under the wheels.
+ Wear flat, close-toed shoes to maintain flexibility and stability.
+ When going through entryways, remember that you are 4.5 in (11 cm) taller while riding.
+ Make sure your feet are always on the pedals. Taking your feet off the hoverboard while riding is incredibly
dangerous.
+ The hoverboard may not function if it flips upside down. To restore normal functionality, make sure it is level
and right side up then turn the hoverboard off and back on again.
+ Ride on even pavement or smooth roads. Relax your legs while riding, knees slightly bent. This helps
maintain balance when you encounter uneven ground.
+ For your own safety and the safety of others, ride only at speeds you are comfortable with. Be ready to stop
at any time.
+ When riding near others, keep a safe distance to avoid collisions.
+ Pay attention to your surroundings at all times. Your eyes are your best tools for safely avoiding obstacles

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and slippery surfaces.
+ Ride in open spaces and flat areas. Avoid slopes or high traffic areas until you’re familiar with riding.
+ Do not attempt to carry passengers. The HERO can only support the weight of one person at a time. When
the maximum weight limit is exceeded, the hoverboard may sound an alarm and/or the system indicator may
show an error. Do not exceed the hoverboard’s weight limit.
+ Remember, only ride where permitted. You MUST comply with state and local laws and give way to
pedestrians.
V – BATTERY INFORMATION
Item Parameters
Battery Type Lithium-Free Battery Pack
Charging Time 5.5 Hours
Voltage 24V
Working Temperature 32°F ~ 104°F
Charging Temperature 32°F ~ 104°F
Storage Temperature 14°F ~ 122°F
Storage Humidity 65±20%RH

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5.1 CHARGING INSTRUCTIONS
Charge the hoverboard before using it.
STEP 1. Make sure the hoverboard is powered off and connect the charger’s cables and adapter if
needed.
STEP 2. Plug the charger into a wall outlet (100V-240V; 50-60Hz) then plug the other end into the
hoverboard.
STEP 3. Allow 5.5 hours for charging. The battery indicator may flash during charging and stop once
charging is complete. Disconnect all cables once charging is finished.
DO NOT, under any circumstances, use the hoverboard while it is charging or connected to the
charger.
The charging time is approximately 5.5 hours. Charging longer than that may affect battery life and/or
performance.
Use only the charger provided with your HERO. If you have lost or misplaced your charger, contact
customer support to obtain a replacement. For the safety of yourself and others and to extend the
battery’s life, please be sure to follow charging instructions.

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5.2 BATTERY & SYSTEM INDICATORS
The indicators convey information about the battery level and the hoverboard’s system. If the battery indicator
changes color to indicate battery life is low, stop riding and recharge your hoverboard. If the system indicator
flashes or otherwise indicates an error, stop riding immediately. Turn the hoverboard off, move it to level ground,
and turn it back on again. If needed, re-calibrate the hoverboard by following the instructions in SECTION 3.3. If
none of the following resolves a system indicator error, contact customer service.
+ Immediately stop riding if the hoverboard’s system indicator is flashing. The hoverboard may be unable
to properly self-balance.
+ In the event of a critical error, the hoverboard may emit sound and the system indicator will flash. Stop
riding immediately and contact customer support immediately.
5.3 RANGE PER CHARGE
When fully charged, the HERO’s maximum riding distance is 3 miles. Keep in mind, this is a maximum. Many factors
show be considered when determining actual range per charge.
Factor Comment
Speed and Riding Style Keep a moderate, consistent speed. Frequent starting, stopping,
acceleration, and deceleration will reduce riding range.
Topography Rough terrains or slopes can decrease your range due to motor use.
Ride on smooth or even roads for maximum performance.
Weight The weight of the operator can influence your riding distance.