SwipeSimple SWIFT B200 User manual

Reader User Guide
Mobile EMV Card Reader
Version 2017

Contents
Overview 3
Specifications 4
Operating the Reader 5
Frequently Asked Questions 7
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1. Overview
3
Magnetic Stripe
Reader
Chip Card Reader
Micro USB Port for Charging
LED Indicator
Lanyard Hole
3.5mm Audio Jack

2. Specifications
Supported Devices
SwipeSimple version 3.0 will work with iOS
version 8.0 and above, Android OS version
4.0.3 and above.
SwipeSimple version 2.1.6 and below (which
only accepts mag stripe card payments) will
work with iOS version 8.0 and above,
Andriod OS version 4.0.3 and above.
Power
Built-in Lithium Polymer Rechargeable
Battery (125mAH, 3.7V)
Battery Life
Approximately 100 EMV transactions for
every full charge.
Charging
Connect Micro USB to computer system or
power adapter. A full charge may take up to
2 hours.
Light Indicator
Green: Fully charged
Red: Charging
Blinking Green: Processing a transaction
Blinking red: Battery running low
Communication
Channel
Micro USB
Items in the Kit
Card Reader & USB cable
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3. Operating the Reader
Step 1
Charge the card reader with the enclosed USB cable. You can either
connect the card reader to a computer or power adapter. A full charge
may take up to 2 hours.
Step 2
Download and install the SwipeSimple mobile application on your
smartphone or tablet. The SwipeSimple application can be downloaded
from the App Store or Google Play Store.
Computer/ Power Adapter
Step 3
Plug your card reader into the audio jack of your smartphone or tablet.
You may need to remove the protective case of your phone or tablet.
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Step 4
Launch the SwipeSimple application.
Step 5
You may need to maximize the media volume or other audio settings on
your smartphone or tablet.
Step 6
Insert or swipe the card when prompted by SwipeSimple. If the card has
both a magnetic stripe and a chip, you may be required to insert the card
rather than swiping it. Refer to SwipeSimple for the correct way to
process the transaction.
Please ensure that the card remains inserted throughout the entire
transaction. Removing the card prematurely will cancel the transaction.
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4. Frequently Asked Questions
What is EMV?
EMV stands for Europay, Mastercard and Visa. It is a global standard for
credit and debit card payments with chip card technology. EMV has many
security features to help battle payment fraud and protect card data.
Customers can feel more secure about paying at businesses. Beginning
October 1st, 2015, merchants may be accountable for additional
chargeback liability if they have not upgraded their systems to accept
EMV chip cards.
Do I have to upgrade my current mPOS technology?
It is not a legal requirement for you, however, it is recommended. If a
transaction occurs at your business after October 1st with a fraudulent
card, not having an EMV chip card point of sale system increases the risk
that you may lose a chargeback or dispute.
How will EMV change my business?
You will be providing your customers with a more secure sale process
while protecting your business from chargebacks. Your customers may
require some training on how to do an EMV transaction, and your
employees may also have to be trained so that they know how to operate
the mPOS, and help customers if they have any issues.
How do I take an EMV transaction?
Follow the prompts in the SwipeSimple application. When the app says to
Dip Card, make sure you insert the chip card into the EMV slot. Please
ensure that the card is kept in the slot throughout the entire transaction. If
you remove the card before the end of the transaction, the payment will
not be processed.
What if my customer doesn’t have a chip card?
Our card reader has a separate slot with a magnetic stripe reader that
allows for card swiping.
What happens if I do a keyed transaction?
Responsibilities for fraudulent transactions for keyed transactions remain
unchanged post EMV migration. For a “card present” transaction,
merchants will have more rights over disputed transactions and
chargebacks if the card is dipped or swiped, rather than typed on screen.
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Which devices are compatible with SwipeSimple?
SwipeSimple works on iOS devices running iOS version 8.0 and above,
and Android devices running Android OS version 4.0.3 and above. For
the complete list of supported devices, please refer to our device
compatibility list.
Please note that devices not listed on the list may be compatible with
SwipeSimple (we just haven’t tested with them). To test your device,
download the SwipeSimple application, go to demo mode, plug the
reader in, and attempt a test transaction.
Why can’t my device detect the card reader?
Ensure that your card reader is plugged in firmly by removing and
reconnecting the card reader. Remove any protective sleeve or casing.
Some smartphone cases prevent the reader from being firmly plugged in.
Ensure that you are using a supported device.
Ensure that you’re using the most updated version of the SwipeSimple
application.
Ensure that the media volume or other audio settings on your device is
maximized.
Why does my card reader fail to read cards?
Ensure that your card reader is fully charged and displays a green light
when connected.
Ensure that the card’s chip or magnetic stripe is facing the right direction
and inserted correctly. Chip cards should be inserted in the black section
at the top of the reader, with the chip facing towards the grey image of a
card. Magnetic stripe cards should be swiped in a slow, fluid motion along
the slot between the grey and black portion of the reader, with the
magnetic stripe facing towards the black portion of the reader.
Check and clear the credit slot of any debris or lint.
Where can I get more troubleshooting help?
Reach out to TransNational Payments at [phone] or
[email protected].
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