VeriFone K450 User manual

Verifone Part Number DOC500-009-EN-A, Revision A
K450
Installation Guide

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Verifone, Inc.
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www.verifone.com
Verifone Part Number DOC500-009-EN-A, Revision A
K450 Installation Guide
© 2021 Verifone, Inc.
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K450 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Specifications K450 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
K450 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CHAPTER 3
Setup K450 Installation Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing K450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Field Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Disconnect Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Circuit Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Floor Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power and Data Lines from Floor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Base Cover Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Top Pole Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Top Pole Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Top Pole Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing Cabinet Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connecting Data Line to Payment Device . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Turning on Kiosk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Replacing Printer Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 4
Maintenance and
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CONTENTS
4K450 INSTALLATION GUIDE
CHAPTER 5
Verifone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CHAPTER 6
Troubleshooting
Guidelines
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
APPENDIX A
Caution and
Warning Messages
K450 Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

K450 INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing
the K450 device.
Audience
This guide describes the unit’s features and provides basic information on
installing and configuring variants of K450 devices.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the K450 device.
Chapter 2, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 3, Setup. Explains setup and installation of the device, selecting a
location and establishing connections with other devices.
Chapter 4, Maintenance and Cleaning. Explains the maintenance of the device.
Chapter 5, Verifone Service and Support. Provides information on contacting your
Verifone service provider to order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Appendix A, K450 Caution and Warning Messages. Shows the UL/cUL Listing
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the K450, refer to the following set of documents and their
associated Verifone Part Numbers (VPNs).
K450 Certifications and Regulations VPN DOC500-010-EN
K450 SS DS Quick Installation Guide VPN DOC500-011-EN
K450 WM Quick Installation Guide VPN DOC500-012-EN

PREFACE
Conventions and Acronyms
6K450 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of full definition. Table 2 represents acronyms
and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Avoid placing metallic objects at
the front of the card reader.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
CTLS Contactless
EMV Europay, MasterCard and Visa
IC Integrated Circuit
LED Light-Emitting Diode
MRA Merchandise Return Authorization
NFC Near Field Communication
RF Radio Frequency
RJ45 Registered Jack 45 Modular Connector
Single CI Single Contactless Interface
SMA SubMiniature version A connector

K450 INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
The K450's beautiful design and large 27" screen creates a powerful magnetic
customer attraction. Bring your brand to life with rich graphics that are eye-
catching and dynamically disrupt traffic patterns. Its modular design can be
configured to meet all of your self-service needs across your organization. It can
be mounted as a floor standing kiosk with wiring routed through the floor or above
the floor, or from the ceiling. It can also be mounted to a wall and is available with
or without a receipt printer. And ADA and DDA compliance helps provide great
experiences for customers of all needs. Your kiosk may have come preconfigured
with additional devices such as a barcode scanner and Verifone payment device.
Your K450 easily and securely routes data and power lines, keeping sensitive
components securely locked inside an all-metal chassis.
Figure 1- K450 Unit

DEVICE OVERVIEW
Features and Benefits
8K450 INSTALLATION GUIDE
Features and
Benefits
Following are the features and benefits of K450 device:
Exceptional Ease of
Use
The following features of the device simplifies transactions in various
environments:
•K450 device is the most modern, slim and yet fully featured kiosk currently
available.
•Can be ordered as a single-sided or dual-sided pole mountable; or, as wall
mountable.
•Highly configurable with multiple options for payment devices and other
accessories.
•A small, sleek module below the main display has accessibility to keypads and
RFID scanners.
•An optional larger module supports larger devices such as printers and insert
card readers.
•Access to internal components is simple and toolless.
•Dual-sided units support fully independent operations with support for two
PCs, two payment devices and duplicate accessory devices.
•Kiosk are packaged with necessary power cords and cables to operate in
different countries.
•Displays are 27" high definition, capacitive touchscreens for highly detailed,
responsive user interfaces.
•Supports multiple ethernet lines as well as optional Wi-Fi.
•Designed for Verifone payment devices and services for secure transactions.
Performance and
Durability
•Powerful processing capabilities including the latest Dell and Lenovo PCs with
Intel i5 or i7 processor, solid-state drives, expandable memory options, Wi-Fi
and cellular data.
•Windows, Linux and Android support available.
•Optional external omni-directional Wi-Fi for reliable, long-range wireless
connectivity.
•Separate ethernet connectivity to payment device and PC.
•Certified by UL, CE and NOM for safe and reliable operation.
Security •Power and data are securely routed through the bottom pole for above or
ground wiring or through the top pole for drop-ceiling installations.
•Main cabinet is secured with an industrial cam lock along with security key.
•Tamper-resistant and anti-vandalism enclosure and components.

DEVICE OVERVIEW
Features and Benefits
K450 INSTALLATION GUIDE 9
Connectivity •Supports up to six internal USB devices.
•Single-sided pole and wall mount units support 2 ethernet connections; dual-
sided pole mount unit supports 4 ethernet connections.
•Power and ground from facilities main through either the bottom or top poles.
•Optional wireless connectivity.

DEVICE OVERVIEW
Features and Benefits
10 K450 INSTALLATION GUIDE
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K450 INSTALLATION GUIDE 11
CHAPTER 2
Specifications
K450
Specifications
This chapter lists the power requirements and other specifications of
the K450 unit.
Standard Specifications
Optional Specifications
Processor Intel i5 or i7, Qualcomm Snapdragon
Memory 8GB or 16GB
Storage 128GB or 256GB SSD
OS Windows 10, Linux, Chrome OS, Android
Display 27" High Definition Capacitive Touchscreen (PCAP)
Input Power 120V - 240V AC, 50/60 Hz
Current Rating 2A, 4A Dual Sided
Accessibility Storm Interface AudioNav Keypad, ADA compliant, 6-key
navigation, audio jack, illuminated
Cooling Two system fans and vented enclosure
Environment Operating temperature: 5°C to 30°C (40°F to 85°F)
Storage temperature: -30°C to 60°C (-20°F to 140°F)
Operating humidity: 20% to 80% (non-condensing)
Storage humidity: 5% to 90% (non-condensing)
Altitude: up to 2000m (6,500ft)
Payment Verifone P200/P400
Verifone M400
Verifone M915/M925
Printer 80mm receipt printer
Barcode Scanner Printed or digital barcodes
Contactless RFID reader

SPECIFICATIONS
K450 Specifications
12 K450 INSTALLATION GUIDE
K450 Specifications
Figure 2 K450 SS - Single-Side Pole Mounted

SPECIFICATIONS
K450 Specifications
K450 INSTALLATION GUIDE 13
Figure 3 K450 DS - Dual-Sided Pole Mount
Figure 4 K450 WM - Wall Mountable

SPECIFICATIONS
K450 Specifications
14 K450 INSTALLATION GUIDE
THIS PAGE IS INTENTIONALLY LEFT BLANK

K450 INSTALLATION GUIDE 15
CHAPTER 3
Setup
This chapter describes the setup procedure for the K450 in the following sections:
•K450 Installation Safety Instructions
•Inside the Shipping Carton
•Installing K450
K450 Installation
Safety
Instructions
Do not attempt to install this product until all the instructions and warnings have
been read and properly understood.
1Please check carefully to make sure there are no missing or defective parts -
defective parts must never be used.
2Verifone is not liable or responsible for damage or injury caused by improper
installation, improper use or failure to observe these safety instructions. In
such cases warranty might get void.
Product Location
1When determining location, ensure that all access doors and panels are
accessible and have enough room to fully open or remove. Ensure that users
can comfortably walk up to and use the kiosk without obstructions.
2Do not install the kiosk near electrical or explosive hazards or where there are
falling objects else excessive dust and debris will get collected on the kiosk.
3Do not operate or service the unit unless it is securely mounted to a fixed
surface or stable structure. Failure to mount securely can cause injury or
damage to the kiosk.
Floor Mounting
1Please ensure to install K450 unit on a suitable, hard, stable floor or surface.
2K450 unit must be secured to the surface with provided anchor bolts or other
suitable anchors for its intended use. Notify Verifone if you have questions
about your floor or mounting hardware.
Wall Mounting
1Please ensure to install K450 unit on a suitable wall.

SETUP
K450 Installation Safety Instructions
16 K450 INSTALLATION GUIDE
2If you install this product on drywall then it must be securely fixed to a wooden
stud, concrete block or any other permanent structure behind the drywall
board. Installing on drywall boards alone will not support the weight of K450
equipment.
3When drilling holes in walls it is essential to avoid contact with electrical cables
and water or gas pipes contained within. Use of good quality live wire detector
and hidden object locator is recommended.
Hazard limitation
It is recommended to periodically inspect the product and its fixing points to
ensure that safety is maintained.
LCD
The response time, brightness and colors of K450 unit may be affected by the
ambient temperature.
1Tiny spots (dark or luminescent) may appear on the display due to the liquid
crystal characteristics.
2There are variations in brightness and colors on each unit.
3Cold cathode tubes are incorporated into the LCD display for backlights.
Optical properties (brightness, irregular colors, etc.) may change in a low
temperature environment or over the time of operation.
Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering
include:
•Wires protruding out of the device.
•Foreign objects inserted into the smart card slot or magnetic stripe slot.
•Any bumps in the casing below the mag stripe slot and any noticeable
additional mag stripe head from the side.
•Signs of damage to the tamper-evident labels.
•A Tamper Warning message on the device display.
•If any device is found to have been tampered with, please remove it from the
service immediately. Keep it available for potential forensics investigation and
notify your company security officer and your local Verifone representative or
service provider. To contact Verifone, please see Verifone Service and
Support.

SETUP
Inside the Shipping Carton
K450 INSTALLATION GUIDE 17
Inside the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The device is a secure product. Tampering causes it to
cease to function or to operate in an unsecured manner.
To unpack the
shipping carton To unpack the shipping carton:
1Carefully inspect the shipping carton and its contents for possible tampering or
damage.
2Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
3Remove and inspect the contents of the shipping carton. The device ships in
multiple configurations. The carton may include all or any of the following:
•Main kiosk cabinet with touchscreen door assembly(s).
•Single-sided and dual-sided units will additionally contain an attached
base pole assembly, two (2) base covers.
•Wall mounted units will include a wall mount bracket and mounting
hardware.
•Hardware Kit.
•Electrical cover(s).
•Your kiosk may have been preconfigured with optional components.
Refer to your sales order or agreement for additional components and
accessories.
4Remove all plastic wrapping from the device and the components.
5Remove the clear protective film from the display.
6Inspect the terminal for possible tampering; see how to identify signs of
tampering in section Periodic Inspection.
7Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING
Do not use a tampered or a damaged unit. The device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.

SETUP
Installing K450
18 K450 INSTALLATION GUIDE
Figure 5- K450 Unit
Installing K450
Installing Tools and Materials
•Adjustable Wrench
•Security Hex Key (Provided)
•Small Open-End Wrenches
•Set of Allen Wrenches, Ball End
•Small Socket Set
•Needle Nose Pliers
•#1 and #2 Phillips Screwdrivers
•Wire Strippers
•Drill, Bit Set, Associated Attachments
•3/8" Anchor Bolts (Minimum QTY 4)
•Anchor Bolt Installation Tools
•Cable Ties
Stability
Kiosk must be securely bolted to the floor or wall in accordance with mounting
instructions contained within this guide. Do not attempt to open or work inside the
kiosk unless kiosk has been securely mounted. If needing to operate the kiosk

SETUP
Installing K450
K450 INSTALLATION GUIDE 19
before installation or in a laboratory or other temporary location, an optional
stability plate is available.
Field Wiring 1All lines are routed inside the building within a grounded conduit
(recommended ½" diameter terminated by a ¾" Romex connector).
2Incoming power lines are type TN-C with three conductors (hot, neutral and
ground).
3All field wiring shall be in accordance with the National Electrical Code (NEC).
Disconnect Device
A readily accessible disconnect device shall be incorporated into the building
installation wiring.
Circuit Protection 1Circuit Type: Branch Circuit Protection
2Input Voltage: 120 - 240V AC, 50 - 60 Hz
3Max Current: 2A - Single-Sided and Wall Mount
4A - Dual-Sided
Floor Mounting 1Anchor bolts provided are intended for concrete. Concrete flooring must meet
commercial building standards. Verify for your local State building code.
2Mark the floor corresponding to the anchor slots on the kiosk.
3Drill 3/8" anchor bolt holes (4 minimum) to support anchor bolts into the floor
at least 4"-5" deep.
4Install anchors into floor and verify that they are tight and have not damaged
the floor.

SETUP
Installing K450
20 K450 INSTALLATION GUIDE
5Lift kiosk and align slots in base to anchors. Carefully lower the kiosk onto
anchor bolts and secure with washers and nuts. Ensure nuts are properly
tightened.
Power and Data
Lines from Floor
1If power and data lines come from the ceiling, skip to next section.
2Start routing wires at the pedestal's base.
3If the wires come up from the floor underneath the base, run the wires through
the provided 3.5" x 1.5" cutouts. Run power lines through one cutout and data
lines through the other (check labels on base).
4If the wires run through a conduit above the floor, use the existing routing
holes on the sides of the base. Use different holes for power and data lines.
CAUTION
There is a divider inside the pedestal pole to separate power and data lines.
DO NOT run power and data through the same side.
Run two data lines up through the pedestal pole on the data side of the divider.
WARNING
With electrical cover removed, there is exposure to electrical hazards such as
bare electrical wire and terminals. Only personnel with proper training and
experience should remove electrical cover.