Global Payments VX 520 User manual

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Payments
Global Payments Countertop 
VX 520
Quick Reference Guide
July 2019

Table of Contents
1 –Introduction...............................................................................5
2 –Basic Terminal Operations .......................................................5
Before You Begin .............................................................. 5
How to Use This Guide ..................................................... 5
Accessing the Payment Application.................................. 6
Changing the Supervisor or Manager Password .............. 6
Locking the Terminal Keyboard......................................... 7
Unlocking the Terminal Keyboard ..................................... 7
3 –Change Terminal Language (English/French) .........................7
4 –Accepting Payment Cards........................................................8
To Conduct a Magnetic Stripe Transaction....................... 8
To Conduct a Chip Card Transaction (External PIN Pad) 8
To Conduct a Magnetic Stripe Transaction External PIN
Pad)................................................................................... 9
To Conduct a Contactless Transaction........................... 10
5 –Sale Transactions (Credit or Debit)........................................10
Using the External PIN Pad............................................. 10
Tipping Options ............................................................... 12
Chip Error Processing ..................................................... 12
6 –Void (Credit or Debit)..............................................................12
7 –Return (Credit or Debit) ..........................................................13
8 –Phone Order Sale (Credit Only) .............................................14
9 –Pre-Auth and Complete (Restaurants, Hotels & Car Rentals)15
10 –Performing a Settlement (Closing the terminal) ...................17
11 –Offline Sale (Credit Only)......................................................17

12 –Demo Mode..........................................................................18
13 –Employee Setup ...................................................................18
Default Employee ID Table ............................................. 19
14 –Reports.................................................................................19
15 –Handshake............................................................................20
16 –Terminal Set-up....................................................................20
Select a Location for the Terminal................................... 21
Unpack the Shipping Carton ........................................... 22
Examine Terminal Features ............................................ 22
General Features ............................................................ 23
Connection Ports on the Back Panel .............................. 24
Connecting the External PIN Pad.................................... 25
Installing the Paper Roll .................................................. 26
Cleaning the Terminal and Printer................................... 27
17 –Troubleshooting....................................................................28
Blank Display................................................................... 28
Terminal Does Not Connect to Global Payments ........... 28
Printer Does Not Print ..................................................... 28
Printer Paper Jam ........................................................... 29
Other Common Messages .............................................. 29
18 –Response Codes..................................................................29
19 –Abbreviations........................................................................31
20 –Other Features......................................................................32
21 –Service and Support.............................................................32
22 –Terminal Specifications ........................................................33
23 –Notes ....................................................................................34

1 –Introduction
Global Payments offers merchants a wide variety of leading payment
technology solutions, all from one reliable source. As one of the
world’s largest and most trusted payment technology solution
providers, Global Payments combines industry-leading expertise with
over 50 years of Canadian-specific experience. This power
combination allows us to deliver comprehensive solutions that are
personalized to your needs.
This guide is your primary source of information for operating, setting
up and installing the Global Payments VX520 terminal. For terminal-
related questions or support, please contact Global Payments
Customer Care.
2 –Basic Terminal Operations
Before You Begin
For unpacking and set-up instructions, refer to Section 16.
CAUTION:
Due to risk of shock or terminal damage, do not
use the terminal near water, in a wet basement,
bathtub, washbowl, kitchen sink, and laundry tub or
near a swimming pool.
Do not use in flammable environments or near gas
pumps.
How to Use This Guide
The terminal contains both ATM Style buttons for (Screen Function
Keys) for variable screen menu selection options and pre-configured
numeric key pad & function buttons. Variable on-screen menus will
appear in BOLD throughout this guide. Press the corresponding Screen
Function Key on the right side of the display to select that option. Pre-
configured buttons will appear in CAPS.

Accessing the Payment Application
Following power up, you may be requested to select ‘SOFTPAY-
GLOBAL’ using the corresponding screen function Key on the right side
of the display in order to access the payment application.
Changing the Supervisor or Manager Password
Your supervisor number is an important security feature of your
terminal. It is used to access functions such as Returns, Voids, and
Settlements. You should change your password periodically for
maximum protection from fraud.
Press the Cancel to return to the
main menu (see illustration)..
At the main menu:
1. Press MENU ▼ (First purple key from left) until you see Other
Setup
2. Select Other Setup by pressing the appropriate function key.
3. Key in the current Supervisor Password and press ENTER
4. Press MENU ▼ until you see Terminal
5. Select Terminal
6. a. Press Next until you see Super Pwd (to change the
Supervisor password) or
b. Press Next until you see Manager Pwd (to change the
Manager password)
7. Select Edit
8. Enter the new password and press ENTER (5 to 9 digits)
9. Select Exit
10. Select OK to save changes
11. Press CANC/ANNUL (Red Cancel key) to return to main menu

Locking the Terminal Keyboard
If leaving your terminal unattended, it is recommended to lock the
keyboard in order to prevent unauthorized use. For maximum security,
terminals and PIN Pads should be stored in a secure location when not
in use.
To lock the keyboard, at the main menu:
1. Press 5
2. Key in the current Supervisor Password and press ENTER
3. Select Yes
Unlocking the Terminal Keyboard
Select any function to unlock the terminal. Entering the correct
password will unlock the terminal.
NOTE:
You will be prompted to enter the Supervisor
Password for every function until the keyboard is
unlocked.
To unlock the keyboard, at the main menu
1. Press 5
2. Key in the current Supervisor Password and press ENTER
3. Select No.
3 –Change Terminal Language
(English/French)
To select a language:
At the Main Menu:
1. Press 8
2. Select language (F1: English, F2: French)

NOTE:
The cardholder language will be displayed as per the
language indicator on the card where available.
4 –Accepting Payment Cards
To Conduct a Magnetic Stripe Transaction
1. Select the transaction type on the terminal
2. Position a magnetic stripe card with the stripe outward, away from
the keypad
3. Swipe it through the magnetic card reader as shown below
NOTE:
The location and direction of the card reader may vary
depending on the PIN Pad model.
To Conduct a Chip Card Transaction (External PIN Pad)
1. Select the transaction type on the terminal and follow the prompt
accordingly.
2. Position a chip card with the gold contacts facing upward as shown
below

3. Insert it into the chip card reader slot in a smooth, continuous
motion until it seats firmly
4. If more than one application is available on the chip card, the PIN
Pad will display the first application. If you want to accept the
application displayed, press the function key below the word
“Select” or press the function key below “>>>” to go to the next
application
5. Remove the card when the display prompts you to do so
To Conduct a Magnetic Stripe Transaction External PIN Pad)
1. Select the transaction type on the terminal
2. Position a magnetic stripe card with the stripe outward, away from
the keypad
3. Swipe it through the magnetic card reader as shown below
NOTE:
The location and direction of the card reader may vary
depending on the PIN Pad model.

To Conduct a Contactless Transaction
1. After processing a transaction on the POS, ask the customer to
wave or tap their card in close proximity to PIN Pad Screen so that
maximum surface area is parallel to the antenna as shown below.
2. A series of beeps and LED flashes will indicate that the card has
been validated
3. A receipt is printed with the purchase amount
5 –Sale Transactions (Credit or Debit)
Using the External PIN Pad
1. Press MENU ▼ until you see Sale
2. Select Sale by pressing the appropriate function key
3. Select Merchant and enter merchant password (optional)
4. Enter Invoice Number (optional)
5. Enter Employee Number (optional)
6. Key in the total purchase amount and press enter
7. Select Yes or No for prompting tip (optional)
8. Hand the Pin Pad to cardholder
9. Swipe/Insert card on the External PIN Pad
10. Enter the V-Code (3 or 4 digit code from the back or front of the
card) (Optional)
11. If prompted, enter last 4 digits of the card number. This extra step
helps to reduce fraud and charge backs (credit card only)
12. Enter tip amount (optional)
13. For chip cards, the cardholder must confirm the amount of the
transaction and if required enter their PIN on the external PIN Pad
14. For debit purchases, enter cash back amount (optional) and hand
the pin pad to the cardholder