VeriFone IX90 UX700 User manual

Verifone Part Number DOC900-008-EN-A, Revision A
IX90 UX700
Installation Guide

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Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC900-008-EN-A, Revision A
IX90 UX700 Installation Guide
© 2023 Verifone, Inc.
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IX90 UX700 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Specifications IX90 Connectivity and Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 3
Accessories Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cash Drawer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CHAPTER 4
Device Setup Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
IX90 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
IX90 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Screen Angle Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
IO Hub Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting IX90 to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Verifone Cloud POS Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Alternative Payment Methods (APMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
IX90 Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 5
Maintenance and
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 6
Verifone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

CONTENTS
IX90 UX700 INSTALLATION GUIDE 4
CHAPTER 7
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 29
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

IX90 UX700 INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing
the IX90.
Audience
This guide describes the unit’s features and provides basic information on
installing and configuring the variants of the IX90.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the IX90.
Chapter 2, Specifications. Discusses the power requirements, dimensions, and
other specifications of the IX90.
Chapter 3, Accessories. Lists the accessories that IX90 supports.
Chapter 4, Device Setup. Explains the setup and installation of the IX90, selecting
a location and establishing connections.
Chapter 5, Maintenance and Cleaning. Explains the maintenance of the IX90.
Chapter 6, Verifone Service and Support. Provides information on contacting your
Verifone service provider to order accessories or documentation from Verifone.
Chapter 7, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Related
Documentation
To learn more about the IX90, refer to the following set of documents and their
associated Verifone Part Numbers (VPNs).
IX90 HUB Certifications and Regulations VPN DOC900-002-EN
IX90 M440 QIG VPN DOC900-005-EN
IX90 Printer and Cash Drawer QIG VPN DOC900-006-EN
IX90 UX700 QIG VPN DOC900-007-EN
IX90 Cable Management Base QIG VPN DOC900-009-EN

PREFACE
Conventions and Acronyms
IX90 UX700 INSTALLATION GUIDE 6
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of full definition. Tab l e 2 presents acronyms
and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Avoid placing metallic objects at
the front of the card reader.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
EMV Europay, MasterCard and Visa
GMS Google Mobility Services
MRA Merchandise Return Authorization
NFC Near Field Communication
LAN Local Area Network
LCD Liquid Crystal Display
PIN Personal Identification Number
POS Point-of-Sale
SAM Secure Access Module
VPN Verifone Part Number
PTS Point of Sale Terminal Security

PREFACE
Conventions and Acronyms
IX90 UX700 INSTALLATION GUIDE 7
PoUSB Power Over USB
USB Universal Serial Bus
RAM Random Access Memory
ROM Read Only Memory
QR Quick Response
AC Alternating Current
DC Direct Current
MSAM Multiple Secure Access Module
PCI Payment Card Industry
SRED Secure Reading and Exchange of Data
VCPOS Verifone Cloud Point of Sale
Table 2 Acronym Definitions
Acronym Definitions

IX90 UX700 INSTALLATION GUIDE 8
CHAPTER 1
Device Overview
The Verifone IX90 is an Android-based point-of-sale (POS) system that offers a
range of features to help merchants manage their business and provide a smooth
payment experience to their customers. The system is equipped with an 11.6-inch
multi-touch HD display that runs on the latest Android architecture, making it easy
for merchants to interact with the system and conduct transactions. Additionally,
the customer-facing terminal is designed to ensure fast and secure payments.
The IX90 solution is flexible and allows for the integration of other POS
applications. It also supports open Android or iOS architecture configuration. The
solution can be customized with accessories such as a cash drawer, a printer, and
a barcode scanner.
The dual screens feature of the Verifone IX90 Countertop iPOS allows both the
merchant and the customer to interact with a large, high-resolution HD display.
This feature is particularly useful in situations where there is minimal counter
space.
Verifone’s estate management services enable clients to remotely monitor and
update their devices. The Verifone payment device supports Bluetooth and Wi-Fi
connectivity, as well as Ethernet and USB communications. It meets the PCI-PTS
6 requirements for maximum security.
The Verifone payment device supports all payment methods, including magnetic
stripe, EMV, and NFC/contactless reader, including popular mobile wallets like
Apple Pay, Google Pay, and Samsung Pay. The Device is designed with high
moisture and impact robustness perfect for a counter-top where spillage may be a
concern and an easy-to-read HD color touch screen.
Figure 1 IX90

IX90 UX700 INSTALLATION GUIDE 9
CHAPTER 2
Specifications
This chapter lists the power requirements and other specifications of
the IX90.
Merchant Facing Display Customer Facing Payment
Display (UX700)
OS •Android Go, version 12 •VAOS, Verifone Secure OS
based on Android 10
Display •11.6-inch FHD 1920 × 1080
multi-touch screen
•5-inch 1280 × 720 HD
resolution, multi-touch
screen
Memory •32GB Flash / 2GB RAM •16GB Flash / 2GB RAM /
micro-SD memory
expansion slot
•Secure Access Memory
Slots x3
Processor •A133 64Bit Quad-core,
1.6GHz
•A53 64Bit Quad-core,
1.3GHz
Multimedia •Speaker
•Microphone
•Video Playback: 30 FPS full
720p HD
•Speaker and Audio Jack
•Microphone
•Video Playback: 30 FPS full
720p HD
Camera •Front: 2.0MP
•Rear: 5.0MP
•Front: 2MP auto-focus
Card Readers •MSR Reader (only for
Merchant Login)
•Triple Track MSR / Smart
Card Reader / Contactless
Card Reader
Certifications •GMS Certified •EMV L1 & L2 / EMV
Contactless L1, MasterCard
Contactless / MasterCard
TQM / VISA payWave /
American ExpressPay /
Discover D-PAS / Interac
Environment •Operating temperature:
-10° to 45° C
•Storage temperature: -20° to
70° C
•Relative humidity: 90% non-
Condensing
•Operating temperature:
-10° to 50°C
•Storage temperature:
-20° to 60°C
•Relative humidity: 5% to
90% non-Condensing
Wireless
Connectivity
•Wi-Fi 2.4GHz: 802.11 b/g/n
•Wi-Fi 5GHz: 802.11 a/n/ac
•Bluetooth: 5.0 BLE
•Wi-Fi 2.4GHz: 802.11 b/g/n
•Wi-Fi 5GHz: 802.11 a/n
•Bluetooth: 4.2 BLE

SPECIFICATIONS
IX90 UX700 INSTALLATION GUIDE 10
Performance and
Durability
•Durable Frame protection.
•Supports Dual Band Wi-Fi
for a reliable wireless
connection.
•Fast transactions due to
powerful ARM Cortex
processor.
•SD card slot size that
supports up to 2TB SD
memory.
Ease of Use •Supports Landscape and
Portrait orientation.
•Supports a +/-20 degree tilt.
•Includes Magstripe reader
for fast merchant login.
•Touchscreen for icon-based
applications or electronic
signature capture support.
•Magnetic stripe card reader
for optimal card reading.
Security •Supports Android 12 privacy
and security features
inclusive of:
•notification bar alerts
•approximate location
•privacy dashboard
•private compute core
•Supports a Verifone
Proprietary operating
system based on Android
that is PCI/PTS compliant.
•Incorporates
tamper-sensing circuitry to
detect unauthorized
intrusion and supports a
broad spectrum of software-
based security features.
•AES / RSA / TDES, PCI /
PTS 6.1, SRED approved
for debit and other PIN-
based transactions.
•Supports reliable security
features including TLS,
VeriShield file
authentication, and
VeriShield Protect to help
prevent fraud and other
intrusions.
Contactless
Capability
•Not Applicable •Advanced contactless
architecture that future-
proofs investment with a
single contactless interface
(SingleCl), SoftSAMs, and
side-by-side application
architecture.
•Dedicated tap zone for
optimized user experience.
•Accepts EMV, NFC, QR
Code and magstripe
contactless payments as
well as PIN-based
transactions.
Merchant Facing Display Customer Facing Payment
Display (UX700)

SPECIFICATIONS
IX90 Connectivity and Power Supply
IX90 UX700 INSTALLATION GUIDE 11
IX90
Connectivity and
Power Supply
IO HUB
•x1 Ethernet 100 Base-T
•x2 USB-A Host, 2.5W and 5W
•x1 USB-C Host
Power Supply •100-240V AC, 12V DC/3.3A/39W

IX90 UX700 INSTALLATION GUIDE 12
CHAPTER 3
Accessories
IX90 supports the following accessories which can be ordered separately:
Printer
•PRT000-NA-01-A PRT
•TP808 Receipt Printer, Black, Wi-Fi/USB, NA
Cash Drawer
•MSC000-032-01-A, MS CASH DRAWER STA-37965560 CD3-1313BK45-S2, BLACK,
13WX13D, PRNTR DRVN, 4BILL-5COIN, 2 MEDIA SL
•The cash drawer has to be used alongside the Printer.
Barcode
Scanner
•BCR414-208-01-B
•Countertop 2D Barcode Scanner

IX90 UX700 INSTALLATION GUIDE 13
CHAPTER 4
Device Setup
This chapter describes the setup procedure of the IX90 in the following sections.
• Safety Instructions
•Periodic Inspection
• Environmental Factors
• Inside the Shipping Carton
•IX90 Setup
• Installing Printer
•Installing Cash Drawer
•Connecting IX90 to a Power Source
•Loading a Paper Roll in the Printer
•Verifone Cloud POS Pairing
•Alternative Payment Methods (APMs)
•IX90 Transactions
Safety
Instructions
1Read all instructions before connecting the equipment. Do not attempt to
install this device until all the instructions and warnings have been read and
properly understood.
2Make sure that there are no missing or defective parts - defective parts must
never be used.
Verifone is not liable or responsible for damage or injury caused by improper
installation, improper use, or failure to observe these safety instructions. In
such cases warranty might get void.
3Do not use any attachments not specifically recommended by Verifone as they
can result in the risk of fire, electric shock, or injury.
4Do not use the device near water.
5Do not place this unit on an unstable cart, stand, or table. The unit may fall,
causing serious personal injury and/or damage to the equipment.
Periodic
Inspection
1It is recommended to periodically inspect the product and its fixing points to
ensure that safety is maintained.
2Periodically inspect the device for possible tampering. Signs of tampering
include:

DEVICE SETUP
Environmental Factors
IX90 UX700 INSTALLATION GUIDE 14
•Wires protruding out of the device.
•Foreign objects inserted into the smart card slot or magnetic stripe slot.
•Any bumps in the casing below the mag stripe slot and any noticeable
additional mag stripe head from the side.
•Signs of damage to the tamper-evident labels.
•A Tamper Warning message on the device display.
If any device is found to have been tampered with, please remove it from the
service immediately. Keep it available for potential forensics investigation and
notify your company security officer and your local Verifone representative or
service provider. To contact Verifone, please see Verifone Service and Support.
For terminals equipped with a privacy shield, perform daily inspections to ensure
that the privacy shield is installed and has not been removed.
Environmental
Factors
•Do not use the device where there is excess heat, dust, humidity, moisture,
caustic chemicals, or oils.
•Keep the device away from direct sunlight and anything that radiates heat.
•The contactless antenna is located around the display. Avoid having metallic
objects in the proximity of a contactless antenna.
•Select a location convenient for the customer. Avoid dusty, hot, or damp
locations.
•To minimize data reading or writing errors, pick a location free from magnetic
interference. Choose a spot at a safe distance away from objects or units that
generate magnetism.
Inside the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage.
To unpack the
shipping carton To unpack the shipping carton:
1Carefully inspect the shipping carton.
2Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
3Remove the tape on the carton box.
4Remove the inner carton box - once the tape is removed on the outer carton
box, lift the inner carton box and remove it from the outer carton box.
5Unfold the inner carton box.

DEVICE SETUP
Inside the Shipping Carton
IX90 UX700 INSTALLATION GUIDE 15
6Inspect the contents of the shipping carton. The carton box contains the
following as part of IX90 product solution:
•Remove all plastic wrapping from the device and the components.
•Remove the clear protective film from the customer facing payment
display and the branded protective film from the merchant facing display.
•Save the shipping carton and packing material for future repacking or
moving of the device.
IX90 - UX700 Merchant Facing Display, Customer Facing Payment
Display (UX700), IO Hub, Power supply for IO Hub, an
Ethernet cable (2m) and Regional Power Supply.
WARNING
Do not use a tampered or a damaged unit. The device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.

DEVICE SETUP
IX90 Setup
IX90 UX700 INSTALLATION GUIDE 16
To Scan the QR Code Scan the QR code that is on the label of the carton box for User Manual and
Support information.
For more information on the related documents refer to Related Documentation.
IX90 Setup
Following are the steps required to setup the IX90.
•Complete the IO hub connections, refer to the steps given in the IO Hub
Connections section.
•Complete the paper roll installation, refer to the steps given in Loading a Paper
Roll in the Printer section.
•Complete the printer installation, refer to the steps given in Installing Printer
section.
•Complete the cash drawer installation, refer to the steps given in Installing
Cash Drawer section.
•Complete the IX90 power source connection, refer to the steps given in
Connecting IX90 to a Power Source section.
•Complete the pairing of the devices, the Merchant Facing Display with the
Customer Facing Payment Display, refer to the steps given in Verifone Cloud
POS Pairing section.

DEVICE SETUP
IX90 Setup
IX90 UX700 INSTALLATION GUIDE 17
IX90 Setup
Figure 2 IX90 Setup
•Set the IX90 on a stable counter top.
•Set the preferred orientation. The merchant facing display can be used in both
portrait and landscape mode. To change the orientation, pull on the pin located
at the back and rotate it counter-clockwise.
•Remove the branded screen protector film on the display.
-ERCHANT&ACING$ISPLAY
#USTOMER&ACING0AYMENT$ISPLAY #ASH$RAWER
0RINTER

DEVICE SETUP
Installing Printer
IX90 UX700 INSTALLATION GUIDE 18
Screen Angle
Adjustment
By default, the screen angle is set to 45°. It can be tilted up to +/-20° to
accommodate varying user and countertop heights.
Installing Printer
1Printer ports are visible at the back of the printer as shown in the Figure 3.
2Connect the USB-B cable from the printer to the USB-A port of the IO hub.
3Connect the power cord from the printer to the power source.
Figure 3 Printer Connections

DEVICE SETUP
Installing Printer
IX90 UX700 INSTALLATION GUIDE 19
IO Hub Connections
Following are the steps to connect the cables that are coming out from the IO hub:
1Connect PoUSB cable from the customer facing payment display to the
payment port of the IO hub.
2Connect USB-C cable from merchant facing display to POS port of the IO hub.
Figure 4 IO HUB
3Connect USB-A (5W) cable from the Barcode reader to the USB port with
lightning bolt symbol on the IO hub and USB-A (2.5W) cable from the Printer
to another USB port of the IO hub respectively.
4Connect the Cash Drawer cable to the Printer.
5Connect one end of the LAN cable to the LAN port of the IO hub and another
end to the ethernet wall socket.
6Connect power supply cable from the IO hub to the power source.
0OWER %THERNET 53"53" #USTOMER
&ACING
0AYMENT
$ISPLAY
-ERCHANT
&ACING
$ISPLAY
77

DEVICE SETUP
Installing Cash Drawer
IX90 UX700 INSTALLATION GUIDE 20
Installing Cash
Drawer
1Connection port of the cash drawer is at the back of the cash drawer.
2Connect one end of the cable to the cash drawer and the other end to the
Printer as shown in the below figure.
3Cashdrawer and the Printer are placed as shown in the below figure.
Connecting IX90
to a Power
Source
The device is powered by an external AC/DC power pack. When you have
finished installing the optional devices, you are ready to connect the device to the
power source.
The device requires connection to a power outlet with a dedicated circuit or an
uninterruptible power supply (UPS). If other devices are plugged into the same
circuit, the device can potentially experience power fluctuations that might cause
malfunction. The device shuts down automatically once power source is removed.
CAUTION
•Do not connect the device to the power supply until all peripherals are
attached.
•Using an incorrectly rated power supply can damage the unit or cause it not
to work properly. Use only a power pack with P/N PWR445-001-1-A. See
Specifications for detailed power supply specifications.
•Disconnecting power during a transaction can also cause unsaved data files
to be lost.
•Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.