Elo Touch Solutions Elo User manual

USER MANUAL
Elo Touch Solutions
Elo
®
PayPoint for Windows
UM600039 Rev B

User Manual: Elo
®
PayPoint for Windows
UM600039 Rev B, Page 2 of 33
Table of Contents
Chapter 1: Product Overview........................................................................................3
Chapter 2: Register Operation......................................................................................4
Chapter 3: Technical Support.....................................................................................19
Chapter 4: Safety & Maintenance...............................................................................21
Chapter 5: Regulatory Information.............................................................................29
Chapter 6: Warranty Information................................................................................32

User Manual: Elo
®
PayPoint for Windows
UM600039 Rev B, Page 3 of 33
Chapter 1: Product Overview
Product Description
The Elo PayPoint for Windows register is an all-in-one Windows based cash register that
comes equipped with built-in receipt printer, magnetic stripe reader, barcode reader, cash
drawer, and customer facing display. In addition to its built-in peripherals, the system has three
USB ports and an RJ45 serial port that allows for third party peripherals and connectivity.

User Manual: Elo
®
PayPoint for Windows
UM600039 Rev B, Page 4 of 33
Chapter 2: Register Operation
Elo PayPoint for Windows Register Layout
Figure 1. Elo PayPoint for Windows Register front view (left), cashier right side view (middle), and back view (right)
Figure 2. Elo PayPoint for Windows Register top view (left) and bottom view (right)
A. Register Display Head
1 Magnetic Swipe Reader (MSR) 3 Camera
2 Touchscreen 4 Barcode scanner
B. Register Base
5 Customer Facing Display 12
Power button
6 Side USB port 13
Speakers (built-in)
7 Receipt printer 14
Cash drawer manual release latch
8 Cash drawer 15
USB 2.0 port + RJ45
9 Cash drawer lock* 16
USB 2.0 + Ethernet port

User Manual: Elo
®
PayPoint for Windows
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10
Printer head release button 17
Power Port
11
Check compartment slot 18
Access door for RAM Access
- - 19
Access door for HDD/SSD Access
*The Elo PayPoint Register comes with a set of two keys for easy locking/unlocking.
A. Register Display Head
The Elo PayPoint for Windows Register display head can be flipped to allow customers to
complete purchase transactions by self-swiping payment cards, and to authorize transactions
by signing directly onto the touchscreen.
Figure 3. Elo PayPoint for Windows display head can be flipped and supports two configurations:
Elo PayPoint for Windows Register cashier-facing view (top) and customer-facing view (bottom)
1. Magnetic Stripe Reader (MSR)
The register has a built in encryptable magnetic stripe reader. It is the responsibility of the
software provider to encrypt the MSR.
When the register is in merchant view, the MSR will be on the left of the register display head.
When register is in customer view, the MSR will be on the right of the register display head.
2. Touchscreen
The Elo PayPoint for Windows Register is equipped with a 10-touch touchscreen.
3. Camera
Located on the register display head is a 2-megapixel front-facing camera, which you can use
to take pictures and to capture 2-D barcodes.

User Manual: Elo
®
PayPoint for Windows
UM600039 Rev B, Page 6 of 33
4. Barcode scanner
The register has a built in barcode scanner that scans 1-D barcodes. When the register is in
cashier view, the barcode scanner will be on the right of the register display head.
5. Customer-facing display
The register base is equipped with a customer-facing display. As a cashier rings up customer
orders, the customer facing display will display each order.
6. Side USB port
This USB port can be used to charge your mobile device or to connect additional POS
peripherals (e.g. handheld 2D barcode scanner). This port will support USB 3.0 power output.
7. Receipt printer (built-in)
The register is equipped with a built-in receipt printer that is located on the register base.
8. Cash drawer
The register is equipped with a cash drawer for storing cash, coins, and checks.
9. Cash drawer lock
Use the key that comes with the Elo PayPoint for Windows Register to lock / unlock the cash
register. When cash drawer is locked, cash drawer will not open even when it is commanded to.
10.Printer head release button
Press this release button to release the printer head cover. For more information on how to
change printer paper on the register, refer to the “Printer Maintenance” section of Chapter 8.
11.Check compartment slot
The cash drawer is designed with a slot for slipping checks into the cash drawer.
12.Power button
Press the power button to turn on / off the register (set by default). The power button is
equipped with an LED that displays:
- Solid White light when the register is on.
- Solid red light when the register is off but plugged in to the wall.
- No light when the register is off and not plugged in to the wall.
13.Speaker (built-in)
The register is equipped with a built-in speaker.

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PayPoint for Windows
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14.Cash drawer manual release latch
A latch located on the bottom of the register base can be used to manually open the cash
drawer.
15.USB 2.0 + RJ45 port
This USB port can be used to connect additional POS peripherals (NFC, EMV, 2D Barcode
Scanner).
This RJ45 serial port can be used to connect additional POS peripherals (printer).
16.USB 2.0 + Ethernet (LAN) port
This USB port can be used to connect additional POS peripherals (NFC, EMV, 2D Barcode
Scanner).
This port can be used to connect the register to a network via an Ethernet RJ-45 cable.
17.Power port
To power the register, plug one end of the power cable to the register power port, and the other
end to the wall.
18.Memory Access Door
This access door allows for the easy removal and replacement of the memory on the Elo
PayPoint for Windows register.
19.Hard Drive Access Door
This access door allows for the easy removal and replacement of the hard drive on the Elo
PayPoint for Windows register.

User Manual: Elo
®
PayPoint for Windows
UM600039 Rev B, Page 8 of 33
Operating System Setup
The initial setup of the operating system takes approximately 5-10 minutes. Additional time
might be needed for different touchcomputer hardware and operating system configurations.
You will need to plug in an external mouse and/or keyboard into the touchcomputer connector
panel to execute these steps.
To set up the Microsoft® Windows® Operating System, for the touchcomputer, turn on the
touchcomputer by pressing the power button, then follow the on-screen instructions.
Changing from Windows 7 64bit OS to 32bit Operating System
When the system is booting up, repeatedly press the down arrow “↓” key on an attached
keyboard in order to access the OS version change.
Once this option has been chosen, follow the on-screen steps to change the OS from 64bit to
32bit.
Note: When installing the 32bit version, all files that were previously installed on the 64 bit
version will be deleted.
Injecting a New Language
Windows can only run one language at any given time. The Elo Touch Solutions language
injection feature can be used to modify your language preference. English is set as the default
language, but you can change this language according to your preferences. To use the
language injection feature:
1. Power off your system completely.
2. Power on your system.

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®
PayPoint for Windows
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3. After the Elo splash screen (shown below), press “↑” or “↓”repeatedly to pause on
Windows Boot Manager.
4. Select either Restore OS 32bit or Restore OS 64bit depending on your OS
environment.

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®
PayPoint for Windows
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5. The following User Interface (UI) will appear:
6. Select Inject Language and the following UI will appear.
7. Click the drop-down list and select the preferred language.
8. Click Inject Selected Language

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PayPoint for Windows
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9. While the injecting process, DO NOT use your keyboard or mouse as this may cause
an error in the language injection process.
10.After successful installation of the language package, press any key to exit the
window.
11.You should see the newly injected language in both “Selected Language” and
“Injected Language”.
12. Click Cancel Exit. The system will reboot and the new language UI should be
presented when the system enters the Desktop.
Creating the Recovery Flash Drive
All Windows 7 and Windows 8.1 computers come with the built-in Elo Restore Utility on the
Windows Desktop. The utility allows for creation of a recovery flash drive based on the
purchased operating system. Please create your recovery flash drive immediately. In the
event that the HDD/SSD recovery partition accidentally gets deleted or becomes inaccessible,
you can use the recovery flash drive to recover your system.
The following procedures demonstrate how to create a recovery flash drive.
1. Right-click on the EloRestoreUtility icon on the Desktop and select “Run as
administrator.”

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PayPoint for Windows
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2. Click “Start” button to begin the process.
3. Once completed, you will see a pop-up window that will prompt you to insert a blank
flash drive to any of available USB ports on your system. (For Windows 7, use a flash
drive with at least 64GB of space available. For Windows 8.1, use a flash drive with at
least 16 GB of space available)
4. After the flash drive is plugged in, you will see the below window. Click “Format Drive”
to continue the process. PLEASE NOTE THAT THIS WILL ERASE ALL DATA
CONTAINED IN THE FLASH.

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®
PayPoint for Windows
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5. Click “Create Restore Media” to proceed. This step will take about 10-20 minutes,
depending on your system configurations and flash drive performance.
6. Once the message “Creation Restore Media success…” appears, remove the flash
drive and click “Exit” to exit the program.
7. In order to use the recovery flash drive in the case of a system crash, reboot the
system and press F11 several times to enter Device Boot Menu. Subsequently,
select to boot from flash drive.

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®
PayPoint for Windows
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8. When the following UI is presented, click “Install Recovery Solution” button.
9. Follow the on-screen instructions to complete the installation process and then exit
the program.
Note: All data will be deleted during the recovery process. User should back up files when
necessary. Elo Touch Solutions does not accept liability for lost data or software.
Note: The end user must adhere to Microsoft's Licensing Agreement

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®
PayPoint for Windows
UM600039 Rev B, Page 15 of 33
Recovering the Operating System
If for any reason the touchcomputer’s operating system needs to be recovered TO FACTORY
SETTINGS, you can recover your system by following procedures below. PLEASE NOTE
THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS.
Please be sure to backup all data, settings, and customer-installed software before proceeding.
1. Power off your system.
2. Power on your system.
3. After the Elo splash screen (shown below) appears, press “↑” or “↓”repeatedly to
pause on Windows Boot Manager.
4. Select either to Restore OS 32bit or Restore OS 64bit depending on your OS
environment.
5. The following User Interface (UI) will appear:

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PayPoint for Windows
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6. Select Restore OS. The system will automatically test your hardware. Once the process
completes, click the Start button to perform the system recovery function.

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PayPoint for Windows
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7. The following process will reformat the primary hard drive. Please back up your data
before performing the recovery process.
8. Once completed, click the Close button. The system will return to the main menu of the
Elo Recovery Solution. Click the Exit button to restart your system.
All data is deleted during the recovery process. The user should back up files when necessary.
Elo Touch Solutions does not accept liability for lost data or software.
The end user must adhere to Microsoft's Licensing Agreement.

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®
PayPoint for Windows
UM600039 Rev B, Page 18 of 33
Power
Press the register power button to turn the Elo PayPoint for Windows Register on. Press the
start menu and select shut down to power off the Elo PayPoint for Windows register.
In the event that the register freezes and does not respond, press and hold the power button
until the register turns off. If the register does not turn off via the power button, the register will
need to be powered down by unplugging the power cord from the wall.
The Elo PayPoint for Windows Register power button is equipped with an LED that indicates
the power status of the register, as follows:
Register Power S
tatus
LED
S
tatus
OFF (disconnected from wall) Off
OFF (connected to wall) Red
SLEEP Red
ON Solid white light
The system consumes low power when in SLEEP and OFF modes. For detailed power
consumption specifications, refer to technical specifications available on the Elo website
www.elotouch.com.
To bring register out of sleep/standby mode, touch the screen or press the power button once.
If long periods of non-use are planned, turn off the Elo PayPoint for Windows Register to save
power.
The maximum voltage, frequency and current for the register, are provided in the power ratings
table below:
Operating Voltage
Range Operating Frequency Range
Operating Current
Range
Elo PayPoint for
Windows Register 100 - 240Vac 50 – 60 Hz 0.1 – 0.3 Aac

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®
PayPoint for Windows
UM600039 Rev B, Page 19 of 33
Chapter 3: Technical Support
Information and guidance on how to use and operate your Elo PayPoint for Windows Register
are available in this User Manual.
Solutions to Common Problems
Problem Suggested Troubleshooting
The Elo PayPoint for Windows
Register does not respond when
turning on the system.
Check that the power cable is properly connected to
both the register and the wall. Power button LED will
be red when register is properly connected to the
wall.
OR
Unplug the power cable, re-plug after five seconds,
and press the power button to turn on the system.
OR
In the case that the power button LED displays solid
white light, which suggests that the system is on,
there may be an issue with the display or LCD
backlight. Please contact Elo Customer Service.
Blank screen If the power button LED is blinking, the register may be in SLEEP mode. Press the power button to bring
the unit out of SLEEP mode.
Receipt printer does not print text
on the receipt paper
Ensure that the thermal receipt paper is installed in
the printer in the proper orientation.
Note: Only one side of the thermal paper is coated
with the dye that changes color when heated. This is
the side that will need to contact the printer thermal
head.
Refer to Chapter 8 for more information on how to
properly install the thermal receipt paper in the receipt
printer.

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®
PayPoint for Windows
UM600039 Rev B, Page 20 of 33
OR
Try and restart the register.
Poor receipt printing quality
Poor receipt printing quality may be due to the use of
poor quality thermal paper. Refer to Chapter 8 for
more information on recommended thermal paper for
the Elo PayPoint for Windows Register receipt printer.
Receipt printer does not run when
it’s supposed to
Push the receipt head release button, lift receipt
printer head cover, and check that there is no paper
jam. Clear any paper jam.
MSR does not read card properly The MSR may not function properly when dirty. Use MSR cleaning cards (purchasable in some office
supply stores).
Cash drawer doesn’t open
Check to ensure that cash drawer lock is not in lock
position.
OR
Use the cash drawer manual release latch to open
drawer.