Swisscom WLAN-Box 3 User manual

1
WLAN-Box 3
Step-by-step
instructions and
additional information
2These Internet-Boxes are compatible:
3Your Internet-Box must be switched on and
the WLAN activated. 4Always position the WLAN-Box 3 on its own.
For the best WLAN, place the WLAN-Box 3 in an upright
position away from other objects and metal casings.
1The package includes:
Ethernet cable
Power adapter
WLAN-Box 3
5a Cable connection:
Use the enclosed Ethernet cable or connect the
WLAN-Box 3 to your home cabling. Cable connections
between the Internet-Box and WLAN-Box 3 guarantee
optimum WLAN for your devices. Alternatively, you can link
your WLAN-Box 3 via WLAN (step 5b).

Internet-BoxInternet-Box
WLAN-Box
WLAN-Box
ON
Ethernet cable
Room 3 WLAN-Box 3
WLAN-Box 3
Room 1
Room 2
Internet-Box
2
7Pairing: press the +button on the Internet-Box
and WLAN-Box 3 within 2 minutes.
Even if you connect the WLAN-Box 3 via Ethernet cable you
must still pair the devices using the +buttons.
Both +buttons then flash white.
Your WLAN-Box 3 is now ready.
Example installation:
5 bWLAN connection: find the best position.
The WLAN-Box 3 can be connected directly via WLAN:
install the WLAN-Box 3 halfway between your
Internet-Box and an area not covered by WLAN.
See also > page 4
6Connect the WLAN-Box 3 to the power and
switch it on.
Then wait 2 minutes until the Status LED lights up red (5a)
or flashes red (5b).
12
WLAN-Box 3Internet-Box
8Wait until the LED lights up white
constantly (approx. 5 minutes).
The WLAN settings are automatically transferred from
the Internet-Box. The status LED flashes red and white
in alternation during the process.
See also > page 3
9Optional: If you are using a TV-Box, connect it
now using the Ethernet cable.
Up to 3 devices can be connected via Ethernet to the
WLAN-Box 3.
See also > page 4

3
Table of contents
Additional information
LED behaviour . . . . . . . . . . . . . . . . . . . page 3
Buttons and connections . . . . . . . . . . . page 3
WLAN-Box 3 setup . . . . . . . . . . . . . . . page 4
Connect devices via cable . . . . . . . . . . . page 4
What is pairing? . . . . . . . . . . . . . . . . . . page 5
My WLAN-Box 3 is not working . . . . . . . page 5
WLAN password . . . . . . . . . . . . . . . . . page 5
Online help . . . . . . . . . . . . . . . . . . . . . page 5
1 +button (connection button)
Pairing: connect your WLAN-Box 3 and Internet-Box
WPS: connect WLAN devices with the WLAN-Box 3
2 Status-LED
3 Ethernet cable port
4 On / Off (power)
5 Port for power adapter
6 Reset
1
2
3
4
5
6
LED behaviour
Status LED
LED lights up white – everything ok
LED flashes white – Swisscom configuration in
progress. Please wait for 5 minutes.
LED flashes white and red alternately – device pairing
with the Internet-Box in progress.
Please wait for 2 minutes.
LED flashes red – no connection to the Internet-Box
Either the WLAN-Box 3 is not paired (see «What is
pairing?») or it is too far away from the Internet-Box
(see «WLAN-Box 3 setup»).
LED pulses red – poor connection to the Internet-Box
Reposition the WLAN-Box 3. Please note the
«WLAN-Box 3 setup» tips.
LED lights up red – no connection to the Internet-Box
or error message
> Check if the Internet-Box WLAN is switched on.
> Perform pairing (see step 7).
> If the LED lights up red again, reboot the Internet-Box
and the WLAN-Box 3.
> If the LED still lights up red, position the WLAN-Box 3
closer to the Internet-Box.
> If no measure has helped, go to the chapter
«My WLAN-Box 3 is not working».
LED lights up blue – faulty WLAN-Box 3
Please contact Swisscom to exchange it.
Note: During start-up, the LED will go blue temporarily.
Wait 10 minutes until the start process is complete.
Pairing LED
LED flashes white – the WLAN-Box 3 is in pairing mode.
Please wait for 2 minutes.
Buttons and connections

4
Connect your WLAN-Box 3 to the Internet-Box
If possible, use a cable to connect the WLAN-Box 3 to the
Internet-Box. Use the network ports in the rooms if available. In
the absence of network ports, you can install an Ethernet cable
(available from the Swisscom Shop).
If you use WLAN to connect the WLAN-Box 3 to the
Internet-Box, position the WLAN-Box 3 roughly halfway
between your Internet-Box and an area not covered by WLAN.
Your optimal WLAN network
The WLAN-Box 3 ensures an optimal WLAN network throughout
the entire house by means of «WLAN-Mesh». Your devices
(smartphones, tablets, etc.) are automatically connected to the
best WLAN signal - either to the Internet-Box or to a
WLAN-Box3, depending on your location. When you move
around the room, the best connection is always created
automatically.
Connect devices via
cable
You can connect up to 3 devices via Ethernet to the WLAN-Box 3.
We always recommend a direct cable connection between the
TV-Box and Internet-Box for Swisscom blue TV (in same room). If
this is not possible, please connect the TV-Box to the
WLAN-Box 3 with the enclosed Ethernet cable (if TV-Box and
Internet-Box are not in the same room or there are no network
connections in the rooms).
WLAN-Box 3 setup
(Extend your WLAN using 1-4 WLAN-Boxes 3.)
Tips for good WLAN
• Position the Internet-Box in a central location
• Place all devices in a free-standing position
• We recommend you use a cable to connect the WLAN-Box 3
WLAN-Box 3 positioning
The WLAN-Box 3 transmits the WLAN in all directions. You
should therefore position it as close to the centre of a room as
possible. Place the WLAN-Box in a free-standing position on
a piece of furniture, not in the direct vicinity of other objects
or metal casings. You will obtain better WLAN coverage if you
maintain a clearance of around 20 cm to walls and do not
position a WLAN-Box in the same room as the Internet-Box.

5
WLAN password
Where do I find my WLAN name (SSID) and WLAN password?
• In app:
• In My Swisscom: swisscom.ch/login
• Also in the web portal: http://internetbox.home
of the Internet-Box > WLAN > Settings
If you do not know the password for the web portal
> «Set new password»
Online help
For more information enter:
swisscom.ch/wlan-box3
What is pairing?
Before you can use the WLAN-Box 3 in the desired position, you
have to connect (pair) it with the existing WLAN network. Once
they are paired, you can position WLAN-Boxes in your home
anywhere you like. You can connected paired WLAN-Boxes to the
Internet-Box via WLAN or Ethernet cable.
What to do: press both + buttons (Internet-Box and
WLAN-Box 3) within 2 minutes to automatically pair the
2 devices.
You can connect your WPS-ready devices with the WLAN at the
touch of a button, either with the Internet-Box or with a paired
WLAN-Box 3.
1
2
My WLAN-Box 3 is not
working
• Are you using an Internet-Box 2 (or newer) and is the WLAN
switched on? > step 3
• Is your WLAN-Box 3 switched on? > step 6
• Is your WLAN-Box 3 paired? (use buttons, not the web portal)
> step 7
• Does the status LED light up other than white?
> Monitor LED behaviour.
• Reboot the Internet-Box and WLAN-Box 3.
If the WLAN-Box 3 still doesn‘t work or you want to restore the
default settings, perform a reset and follow the instructions on
page 1 from step 5 onwards.
Swisscom (Switzerland) Ltd
Postfach
3050 Bern
swisscom.ch/internetbox-help
0800 800 800
B2C-TSP-UID 09/22 EN