Symantec Backup Exec 3600 R2 User manual

Symantec Backup Exec™
3600 R2 Appliance
Getting Started Guide
21239090

The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
PN: 21239090
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Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s support offerings include the following:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
■Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
■Upgrade assurance that delivers software upgrades
■Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
■Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site
at the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■Product release level

■Hardware information
■Available memory, disk space, and NIC information
■Operating system
■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description:
■Error messages and log files
■Troubleshooting that was performed before contacting Symantec
■Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
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Customer Service is available to assist with non-technical questions, such as the
following types of issues:
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■Information about the Symantec Buying Programs
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■Nontechnical presales questions
■Issues that are related to CD-ROMs, DVDs, or manuals

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[email protected]Europe, Middle-East, and Africa
[email protected]North America and Latin America

Technical Support ............................................................................................... 4
Chapter 1 Introduction ........................................................................... 9
About the Backup Exec 3600 Appliance .............................................. 9
About the documentation ................................................................ 9
Hardware dimensions ................................................................... 10
Power specifications ..................................................................... 10
About disk modules and drives ....................................................... 11
About the rear panel components .................................................... 11
Software overview ........................................................................ 13
System requirements .............................................................. 13
Chapter 2 Configuration ....................................................................... 15
About changes to appliance configuration ........................................ 15
Factory settings ........................................................................... 16
Configuration guidelines ............................................................... 17
Configuring the appliance .............................................................. 17
About adding a Backup Exec 3600 Appliance to an existing Backup
Exec environment .................................................................. 18
Mounting the appliance in the rack ................................................. 19
Connecting cables and starting the appliance .................................... 21
Setting the IP address and verifying the factory test results ................. 21
Performing the initial configuration ................................................ 22
Network Setup options ............................................................ 23
DNS Configuration options ...................................................... 24
DNS suffix guidelines .............................................................. 25
Joining a domain .................................................................... 25
Confirming the initial configuration ................................................ 26
Installing system updates or patches ............................................... 27
Update information tab options ................................................ 28
Connecting a tape device to the appliance ......................................... 30
About post-configuration tasks and options ...................................... 31
Configuring system preferences on the Settings tab ..................... 32
Viewing hardware component fault information .......................... 36
About server roles ........................................................................ 37
Contents

About recreating selection lists after server role configuration
changes .......................................................................... 38
About changing the host name ................................................. 38
Chapter 3 Removing and replacing components ............................ 39
About removing and replacing components ...................................... 39
Removing a disk drive module ........................................................ 40
Replacing one disk drive module ..................................................... 41
About replacing more than one disk drive module .............................. 42
About replacing the appliance ........................................................ 42
About removing and replacing power supply modules ......................... 42
Removing a power supply module ............................................. 43
Replacing a power supply module ............................................. 43
About replacing hardware ............................................................. 44
About hot-swappable, customer-replaceable units (CRUs) .................... 44
Chapter 4 Environmental specifications ........................................... 45
About environmental specifications ................................................ 45
Contents8

Introduction
This chapter includes the following topics:
■About the Backup Exec 3600 Appliance
■About the documentation
■Hardware dimensions
■Power specifications
■About disk modules and drives
■About the rear panel components
■Software overview
About the Backup Exec 3600 Appliance
The Backup Exec 3600 Appliance provides data protection with comprehensive
backup and recovery in a single, easy-to-use appliance.
This version provides access to additional Ethernet interfaces; NIC3/eth2 and
NIC4/eth3.
See “About changes to appliance configuration”on page 15.
About the documentation
This document provides quick instructions to install and set up your appliance.
Documentation changes may occur after the document's initial release. Documents
on the Symantec Technical Support Web site contain the most up-to-date
information.
See the following site for the latest information about the appliance.
1
Chapter

http://www.symantec.com/business/support/index?page=landing&key=60491
http://www.symantec.com/docs/DOC5211
Hardware dimensions
The Backup Exec 3600 Appliance is 1U (one rack unit) high. 1U equals 1.75 inches
(4.45 centimeters). The appliance can be installed in a rack cabinet that is 19
inches (1 inch = 2.54 centimeters) wide and 40 inches deep (minimum).
Appliance specifications include the folllowing dimensions:
Table 1-1 Appliance dimensions
Metric standardEnglish standardDimension
4.45 centimeters1.75 inchesHeight
45.1 centimeters17.76 inchesWidth
41.15 centimeters16.2 inchesDepth
12.20 kilograms, including two power
supplies and four disk modules
26.89 poundsWeight
See “Power specifications”on page 10.
Power specifications
Power specifications include the following items:
Table 1-2 Power specifications
Max Input
Current at
Min Vrms
Power Off
VAC
Start up
VAC
MaxRatedMinParameter
6 Arms< 80VAC< 85VAC132 Vrms100-127
Vrms
90 Vrms120VAC
3 Arms264 Vrms200-240
Vrms
180 Vrms220VAC
63 Hz47 HzFrequency
Maximum power consumption: 400W
Introduction
Hardware dimensions
10

About disk modules and drives
The Backup Exec 3600 Appliance contains four externally accessible disk bays.
Each bay holds one disk module, which includes a disk carrier and a hard disk
drive (HDD).
These four hot-swappable SAS drives have a 3.5 inch form factor, have a capacity
of 2 TB, and are labeled 0 through 3, from left to right.
To maintain air flow, the bays must never be empty. A blank carrier may be used
if necessary.
You can hot-swap only one disk drive. If you have two drives that do not work
properly, you must shut down the entire system before removing more than one
drive.
You must perform a full system shutdown before disconnecting the Backup Exec
3600 Appliance from a power source, or turning off power. To turn off the device
correctly, stop reading and writing data on the disks first. Then send a shutdown
command through the operating system.
About the rear panel components
The rear panel of the Backup Exec 3600 Appliance contains two USB 2.0 ports,
one serial port, one VGA port and four operational NIC Ethernet ports. NIC1, NIC2,
NIC3, and NIC4 are the Ethernet ports. NIC1 has a preset IP address;
172.16.111.111. NICs 2, 3, and 4 are configurable. These NICs are not bonded or
teamed. The NIC5 port is reserved for Symantec Technical Support personnel
only. The PCIe slot has a SAS HBA card installed. You can attach a tape device to
the SAS card.
See “Connecting a tape device to the appliance”on page 30.
System fans and AC power connections are located on the left-hand side of the
rear panel. It is recommended to have both power modules attached and turned
on to the main AC power source. If one module or source fails, the other module
maintains power to the system without interruption.
11Introduction
About disk modules and drives

The following list identifies the components of the rear panel.
■1 - Power supply locks
■2 - Power sockets
■3 - Power LEDs
■4 - Top cover thumb screw
■5 - NIC5 (used as an RMM Access port)
■6 - PCIe expansion slot with SAS HBA card installed
■7 - Power cords
■8 - NIC ports 1 and 2
■9 - VGA port
■10 - NIC ports 3 and 4
■11 - USB ports
■12 - Serial port
■13 - Ethernet cables
■14 - I/O expansion modules
The following list provides assignments for the five NIC/Ethernet ports.
■NIC1 - Private Ethernet port (connecting the appliance to a Windows PC or
laptop)
■NIC2 - Public Ethernet port (connecting the appliance to the customer's
production network)
■NIC3 - Public Ethernet port (connecting the appliance to the customer's
production network)
Introduction
About the rear panel components
12

■NIC4 - Public Ethernet port (connecting the appliance to the customer's
production network)
■NIC5 - Reserved for technical support only. Not for use by customers.
■Serial port, not operational at this time.
Software overview
The Backup Exec 3600 Appliance is preloaded with the Backup Exec embedded
Total Protection suite license and the Essential Protection Suite license. A USB
2.0 drive is provided so that you can restore the original factory image, if needed.
The Backup Exec 3600 Appliance Web UI provides appliance management. The
Web UI monitors the appliance and provides hardware component information.
PowerShell CLI options let you make post-configuration changes, if needed.
PowerShell also lets you turn the appliance on and off. You must have Windows
PowerShell 2.0 on the PC to which the appliance is attached. More information
regarding PowerShell is found in the Symantec Backup Exec 3600 Administrator’s
Guide.
See “System requirements”on page 13.
System requirements
System requirements include the following items:
Table 1-3 System requirements
DescriptionItem
The Backup Exec 3600 Appliance supports
Internet Protocol version 4 (IPv4).
Internet Protocol version 4
13Introduction
Software overview

Table 1-3 System requirements (continued)
DescriptionItem
If you use IE9, you must add the appliance
URL to the Trusted Sites zone to see all Web
UI functionality.
You must use Internet Explorer in Document
Compatibility mode or view.
Internet Explorer 7 or later
If you use Firefox, you must accept the
“exception”and “confirm security
exception”before you access the Appliance
Web UI.
Mozilla Firefox 3.x or later
Introduction
Software overview
14

Configuration
This chapter includes the following topics:
■About changes to appliance configuration
■Factory settings
■Configuration guidelines
■Configuring the appliance
■About adding a Backup Exec 3600 Appliance to an existing Backup Exec
environment
■Mounting the appliance in the rack
■Connecting cables and starting the appliance
■Setting the IP address and verifying the factory test results
■Performing the initial configuration
■Confirming the initial configuration
■Installing system updates or patches
■Connecting a tape device to the appliance
■About post-configuration tasks and options
■About server roles
About changes to appliance configuration
This release of the Backup Exec 3600 Appliance includes the Backup Exec software
and an appliance. The appliance and software are specifically designed to work
together. Therefore, some changes have occurred since the software-only releases.
2
Chapter

One significant change from software-only releases is the method of connecting
to the appliance. Previous releases required that you connect a mouse and keyboard
to the server onto which the software was loaded.
The software is pre-installed on the Backup Exec 3600 Appliance. The only correct
initial connection to the appliance is with a Windows computer or laptop. Connect
an Ethernet cable between the computer and the NIC1/eth0 port on the appliance.
The Ethernet cable must be a cross-over cable or you must ensure that the laptop
connection to the appliance is Gigabit Ethernet. Another option is to install a
switch that ensures proper connectivity.
Review the configuration guidelines and process before you start.
Warning: Do not use a monitor, a mouse, and a keyboard to connect to the
appliance. This type of connection prevents you from logging in. You may have
to restore factory settings.
See “Software overview”on page 13.
See “Configuration guidelines”on page 17.
See “Configuring the appliance”on page 17.
Factory settings
The Backup Exec 3600 Appliance is shipped with preconfigured settings and a
plug-in.
Note: The preconfigured plug-in is a Nirvanix cloud plug-in.
Configuration
Factory settings
16

Table 2-1 Factory settings
DescriptionDefaultSettings
NIC1 admin port172.16.111.111IP address
Default host nameBEApplianceHost name
Default subnet mask255.255.0.0Subnet mask
Appliance Web UIAdministratorUser name
Appliance Web UIP@ssw0rd, where “0”is the
number zero.
Password
Configuration guidelines
Use the following configuration guidelines to deploy new appliances. The
instructions in this section help you set up your appliance and configure it so that
you can start using the appliance quickly. Post-configuration tasks for your system
can be performed at a later date.
Before you start the configuration, make sure that you have the following
information:
■Customer network IP address, subnet mask IP address, and gateway IP address
■Appliance host names
■Appliance passwords
■Customer DNS server and suffix names
Note: If DNS is used, make sure that the appliance host name is DNS resolvable
(FQDN and short name).
See “Configuring the appliance”on page 17.
See “Factory settings”on page 16.
Configuring the appliance
Use the following steps to set up your appliance and configure it. Ensure that you
have the necessary information to perform the configuration.
See “Configuration guidelines”on page 17.
17Configuration
Configuration guidelines

Table 2-2 How to configure the appliance
For more informationTaskStep
See “Mounting the appliance
in the rack”on page 19.
Mount the appliance in the
rack.
Step 1
See “Connecting cables and
starting the appliance”
on page 21.
Connect a PC or a laptop to
the appliance.
Step 2
See “Setting the IP address
and verifying the factory test
results”on page 21.
Connect to the appliance,
configure IP information,
and view the factory test
results.
Step 3
See “Performing the initial
configuration”on page 22.
Perform the initial
configuration of the
appliance.
Step 4
See “Confirming the initial
configuration”on page 26.
Confirm the initial
configuration.
Step 5
See “Installing system
updates or patches”
on page 27.
Install updates.Step 6
See “About adding a Backup Exec 3600 Appliance to an existing Backup Exec
environment”on page 18.
About adding a Backup Exec 3600 Appliance to an
existing Backup Exec environment
You can add a Backup Exec 3600 Appliance to an existing Backup Exec
environment. The appliance can back up only the agents that run Backup Exec
2012. The existing Backup Exec servers should run Backup Exec 2012 (fully
patched), or later, before the addition of the appliance.
You can add a Backup Exec 3600 Appliance as a managed Backup Exec server in
a CASO environment. You need to upgrade the other servers to Backup Exec 2012
before the addition of the appliance.
Several tape devices and autoloaders are compatible with the Backup Exec 3600
Appliance.
You can find a list of compatible types of storage at the following URL:
http://entsupport.symantec.com/umi/V-269-2
Configuration
About adding a Backup Exec 3600 Appliance to an existing Backup Exec environment
18

Mounting the appliance in the rack
This section describes the rack mounting of the appliance. Be sure to use standard
safety and work procedures.
Standard mounting rails are included in the shipping box to accommodate Standard
Enterprise square hole 19”racks. If your racks require different rails, contact
Symantec Technical Support.
Note: Symantec recommends mounting appliances in the lower portion of a rack
to help lower the center of gravity.
See “Configuring the appliance”on page 17.
To mount the appliance in the rack
1Install the slide rail to the rack.
2Place the top fastener into the rail hole.
3Snap the edge of the fastener down.
4Insert the bottom fastener and make sure that it is secure.
5Fully extend the rails forward.
19Configuration
Mounting the appliance in the rack

6Lower the chassis onto the extended rails.
7Be sure that the three locking pins on the sides of the chassis fit into the three
slots in the extended rails.
Note: The following drawings show an empty chassis. Your appliance is fully
loaded, with the chassis cover installed, when it arrives from the factory. The
following drawings show a generic chassis. You can use these instructions
regardless of the height of your appliance.
8Secure the fasteners over the front hole, on each side of the appliance.
9Press the release tab on the extended rail (#1 on the following picture).
10 Push the chassis into the rack until it snaps into place (#2 on the following
picture).
Configuration
Mounting the appliance in the rack
20