Symantec NetBackup 5200 Series Instructions for use

Symantec NetBackup™ 5200
Routine Maintenance
Release 1.1

Symantec provides customers with comprehensive technical support and service. For any assistance, please
contact our local office or company headquarters.
Symantec Corporation
Address: 350 Ellis St, Mountain View CA
Website: http://www.symantec.com
Copyright © Symantec Corporation. 2010. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior written
consent of Symantec Corporation.
Trademarks and Permissions
and other Symantec trademarks are trademarks of Symantec Corporation.
All other trademarks and trade names mentioned in this document are the property of their respective holders.
Notice
The purchased products, services and features are stipulated by the contract made between Symantec and
the customer. All or part of the products, services and features described in this document may not be within
the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information,
and recommendations in this document are provided "AS IS" without warranties, guarantees or representations
of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any kind, express or implied.
Symantec Corporation

Contents
About This Document.....................................................................................................................1
1 Safety Precautions......................................................................................................................1-1
1.1 Warning and Safety Identifier.........................................................................................................................1-2
1.2 ESD Prevention...............................................................................................................................................1-3
1.3 Laser Safety.....................................................................................................................................................1-3
1.4 Using Optical Fibers........................................................................................................................................1-4
1.5 Short-Circuit Protection..................................................................................................................................1-5
1.6 Electrical Safety..............................................................................................................................................1-5
2 Overview of Routine Maintenance.........................................................................................2-1
2.1 Purpose............................................................................................................................................................2-2
2.2 Maintenance Items and Periods.......................................................................................................................2-2
2.3 Tools................................................................................................................................................................2-2
3 Guide to Routine Maintenance on Equipment Site............................................................3-1
3.1 Checking Equipment Running Environment..................................................................................................3-2
3.2 Checking the Internal Cabinet Environment...................................................................................................3-3
3.3 Checking Indicator Status...............................................................................................................................3-5
4 Guide to the Routine Maintenance Using the System Monitor Interface......................4-1
4.1 Checking the CPU Status................................................................................................................................4-2
4.2 Checking the Disk Status................................................................................................................................4-4
4.3 Checking the RAID Group Status...................................................................................................................4-6
4.4 Checking the Fan Status..................................................................................................................................4-7
4.5 Checking the Power Supply Status.................................................................................................................4-8
A Maintenance Record................................................................................................................A-1
B How to Obtain Help.................................................................................................................B-1
B.1 Preparations For Contacting Symantec..........................................................................................................B-2
B.1.1 Collecting Troubleshooting Information..............................................................................................B-2
B.1.2 Making Debugging Preparations..........................................................................................................B-2
B.2 How to Use the Document.............................................................................................................................B-2
B.3 Technical Support..........................................................................................................................................B-2
B.3.1 Contacting Technical Support...............................................................................................................B-3
B.3.2 Licensing and Registration...................................................................................................................B-3
NetBackup 5200
Routine Maintenance Contents
Issue 01 (2010-08-30) Symantec Corporation i

B.3.3 Customer Service..................................................................................................................................B-4
B.3.4 Maintenance Agreement Resources......................................................................................................B-4
B.3.5 Additional Enterprise Services.............................................................................................................B-4
C Acronyms and Abbreviations................................................................................................C-1
Contents
NetBackup 5200
Routine Maintenance
ii Symantec Corporation Issue 01 (2010-08-30)

Figures
Figure 3-1 Front view...........................................................................................................................................3-5
Figure 3-2 Rear view............................................................................................................................................3-6
Figure 3-3 Tape out card (Fibre Channel)............................................................................................................3-8
Figure 3-4 10GE NIC...........................................................................................................................................3-9
Figure 4-1 Security Alert interface.......................................................................................................................4-2
Figure 4-2 Log on interface..................................................................................................................................4-3
Figure 4-3 Monitor interface................................................................................................................................4-3
Figure 4-4 CPU status..........................................................................................................................................4-4
Figure 4-5 Disk status...........................................................................................................................................4-5
Figure 4-6 RAID group status..............................................................................................................................4-7
Figure 4-7 Fan status............................................................................................................................................4-8
Figure 4-8 Power Supply status............................................................................................................................4-9
NetBackup 5200
Routine Maintenance Figures
Issue 01 (2010-08-30) Symantec Corporation iii

Tables
Table 1-1 Identifiers and meanings......................................................................................................................1-2
Table 2-1 Routine Maintenance Items and Periods..............................................................................................2-2
Table 2-2 Maintenance Tools and Their Functions..............................................................................................2-3
Table 3-1 Routing Maintenance Items for the Equipment Room........................................................................3-2
Table 3-2 Table of Check Items for the Internal Cabinet Environment...............................................................3-3
Table 3-3 Description of the indicators of the front view of NetBackup 5200....................................................3-6
Table 3-4 Description of the indicators of the rear view of NetBackup 5200......................................................3-7
Table 3-5 Description of the indicators of the Tape out card (Fibre Channel).....................................................3-8
Table 3-6 Description of the indicators of the 10GE NIC....................................................................................3-9
Table 4-1 Description of parameters related to the CPU status............................................................................4-4
Table 4-2 Description of parameters related to the Disk status............................................................................4-5
Table 4-3 Description of parameters related to the RAID group status...............................................................4-7
Table 4-4 Description of parameters related to the Fan status.............................................................................4-8
Table 4-5 Description of parameters related to the Power Supply status.............................................................4-9
NetBackup 5200
Routine Maintenance Tables
Issue 01 (2010-08-30) Symantec Corporation v

About This Document
Product Version
The following table lists the product version related to this document.
Product Name Product Version
NetBackup 5200 Release 1.1
Intended Audience
This document describes maintenance items of the NetBackup 5200 in terms of maintenance
purpose, period, standards, and procedure.
This document is intended for:
lNetwork monitoring engineer
lSystem maintenance engineer
lField maintenance engineer
Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol Description
DANGER
Indicates a hazard with a high level of risk, which if not
avoided, coule result in death or serious injury.
WARNING
Indicates a hazard with a medium or low level of risk, which
if not avoided, could result in minor or moderate injury.
CAUTION
Indicates a potentially hazardous situation, which if not
avoided, could result in equipment damage, data loss,
performance degradation, or unexpected results.
NetBackup 5200
Routine Maintenance About This Document
Issue 01 (2010-08-30) Symantec Corporation 1

Symbol Description
TIP
Indicates a tip that may help you solve a problem or save
time.
NOTE
Provides additional information to emphasize or
supplement important points of the main text.
Update History
Updates between document revisions are cumulative. Therefore, the latest version of this
document contains all of the updates that were made in previous versions.
Updates in Issue 01(2010-08-30)
Initial commercial release.
About This Document
NetBackup 5200
Routine Maintenance
2 Symantec Corporation Issue 01 (2010-08-30)

1 Safety Precautions
About This Chapter
This section describes the precautions for routine maintenance.
1.1 Warning and Safety Identifier
When installing and maintaining the equipment, observe the precautions indicated by the
warning and safety identifiers to prevent personal injury or equipment damage.
1.2 ESD Prevention
When you install and maintain the equipment, follow the safety precautions of ESD prevention
to ensure personal safety and of the device.
1.3 Laser Safety
When you install and maintain the device, follow the laser safety precautions to ensure your
safety and safety of the device.
1.4 Using Optical Fibers
You should use optical fibers properly to ensure the normal running of the device; otherwise,
bodily injury or device damage may be caused.
1.5 Short-Circuit Protection
When you install and maintain the device, use tools according to the regulations.
1.6 Electrical Safety
When you install and maintain the equipment, follow the electrical safety precautions to avoid
device damage or bodily injury.
NetBackup 5200
Routine Maintenance 1 Safety Precautions
Issue 01 (2010-08-30) Symantec Corporation 1-1

1.1 Warning and Safety Identifier
When installing and maintaining the equipment, observe the precautions indicated by the
warning and safety identifiers to prevent personal injury or equipment damage.
Table 1-1 lists the warning and safety identifiers on the NetBackup 5200 and the meanings of
the identifiers.
Table 1-1 Identifiers and meanings
Identifier Meaning
ESD prevention identifier
When you perform operations at this area,
you need to take strict measures, such as
wearing electrostatic discharge (ESD)
preventive gloves or an ESD preventive
wrist strap, to avoid electrostatic injuries.
Sub-rack grounding identifier
Indicating the grounding position.
Warning for removing or inserting the
system disks
Indicates that you should not remove or
insert the system disks at will.
Weight warning identifier
Indicates that you should pay attention to
the weight of the device before you move
it.
Power warning identifier
Indicates that you should shut off all
power supplies to power off the device.
Warning identifier for reading the manual
Indicates that you should read the manual
before operating the device.
1 Safety Precautions
NetBackup 5200
Routine Maintenance
1-2 Symantec Corporation Issue 01 (2010-08-30)

Identifier Meaning
Operation identifier
Indicates the procedure for opening the
chassis cover.
Drive letter identifier
Indicates the slot where a disk resides.
The disks in slot a and slot b are system
disks.
1.2 ESD Prevention
When you install and maintain the equipment, follow the safety precautions of ESD prevention
to ensure personal safety and of the device.
indicates an electrostatic sensitive area. When performing operations at this area,
you need to take strict measures, such as wearing an ESD preventive wrist strap, ESD preventive
gloves, and ESD preventive clothes, to avoid personal injuries or device damages caused by the
static electricity.
To protect the devices, note the following during operations:
lDo not touch the exposed device modules with bare hands because the static electricity of
the human body may damage the electrostatic sensitive elements on the circuit boards.
lThe electronic circuit is prone to ESD damage. When you handle disks, especially raw
disks, you need to wear an ESD preventive wrist strap and ESD preventive gloves.
lThe ESD preventive strap prevents electrical static discharge from the human body.
lWhen you carry and move parts, you must use a dedicated ESD preventive bag.
1.3 Laser Safety
When you install and maintain the device, follow the laser safety precautions to ensure your
safety and safety of the device.
NetBackup 5200
Routine Maintenance 1 Safety Precautions
Issue 01 (2010-08-30) Symantec Corporation 1-3

Laser safety precautions include two aspects:
lBodily injury
lDevice damage
Human Body Injury
WARNING
The laser sent by the optical interface board is invisible infrared ray. While maintaining the
device, protect your eyes from the laser; otherwise, permanent injury to your eyes may occur.
Device Damage
To prevent damage to the device, pay attention to the following:
lIf the optical interface on the device or on the patch cord is not in use, cover the optical
interface with a dust-proof cap.
lWhen you need to remove the patch cord connecting to the optical interface that is in use,
cover the optical interface and the patch cord connector with dust-proof caps.
lWhen you perform the loopback test on the optical interface with the patch cord, you must
use an attenuator to protect the optical transceiver from the received optical power.
lWhen you use the optical time domain reflectometer (OTDR), you need to disconnect the
patch cord between the peer device and the local device to protect the optical transceiver
from the optical power.
lDo not remove or insert unnecessarily the optical transceiver that connects to fibers.
1.4 Using Optical Fibers
You should use optical fibers properly to ensure the normal running of the device; otherwise,
bodily injury or device damage may be caused.
DANGER
The laser beams of the optical interface board or inside the optical fibers may injure your eyes!
When you install and maintain the optical interface board and the optical fiber, keep your eyes
away from, and never stare into the optical interface or the optical fiber connector.
Cleaning Optical Fiber Connectors and Optical Interfaces
The optical fiber connectors and the optical interfaces of the laser must be cleaned with special
cleaning tools and materials listed as follows:
lSpecial cleaning solvent. Isoamylol is preferred, propyl alcohol is the next, alcohol is not
recommended and formalin is forbidden
1 Safety Precautions
NetBackup 5200
Routine Maintenance
1-4 Symantec Corporation Issue 01 (2010-08-30)

lNon-woven lens tissue.
lSpecial compressed gas
lCotton swabs (medical cotton swab or other long-staple cotton)
lSpecial cleaning roll (used with Isoamylol)
lSpecial magnifier for optical connectors
Replacing Optical Fibers
When you replace the optical fiber, you should cover the optical connector that is not in use with
dust-proof caps.
1.5 Short-Circuit Protection
When you install and maintain the device, use tools according to the regulations.
Do not put tools, such as the screwdriver on the air intake board of the enclosure; otherwise,
short circuit may occur.
CAUTION
Avoid dropping screws into the sub-rack or the device; otherwise, short circuit may occur.
1.6 Electrical Safety
When you install and maintain the equipment, follow the electrical safety precautions to avoid
device damage or bodily injury.
Power On and Power Off
DANGER
Before you check the installation and cable connection, ensure that the entire storage system is
powered off. Improper connections may cause bodily harm or the device might be damaged
during the check.
CAUTION
If you need to perform hot-line operations and the cables that you touch are power cables, you
must take off the ESD-preventive wrist strap.
lDuring power-on, do not insert or remove the cable. Otherwise, data might be lost.
NetBackup 5200
Routine Maintenance 1 Safety Precautions
Issue 01 (2010-08-30) Symantec Corporation 1-5

lAfter switching off the power supply, wait at least one minute before switching on the
power supply again.
lDo not switch off or on the power before disks stop running. Otherwise, disks may be
damaged and data may be lost.
Troubleshooting
DANGER
Do not touch the connectors of electrical wires and communication cables, for the electricity
inside the electrical wires and communication cables may result in electrical shock.
CAUTION
When you operate a device in the ESD-sensitive area, you must take ESD-preventive measures,
such as wearing an ESD-preventive wrist strap, ESD-preventive clothes , and ESD-preventive
gloves.
Monitor the following items during troubleshooting:
lDo not troubleshoot a device during an electrical storm.
lCheck that the power cables are intact and effective grounding measures are taken.
lKeep the troubleshooting area clean and dry.
1 Safety Precautions
NetBackup 5200
Routine Maintenance
1-6 Symantec Corporation Issue 01 (2010-08-30)

2 Overview of Routine Maintenance
About This Chapter
This section describes safety precautions and purpose of routine maintenance, required tools.
and maintenance items.
2.1 Purpose
To verify that the equipment environment and status are functional. To maintain the equipment
in good condition through equipment cleaning and maintenance.
2.2 Maintenance Items and Periods
This section describes the maintenance items and the period for each maintenance item.
2.3 Tools
This section describes the maintenance tools and their functions.
NetBackup 5200
Routine Maintenance 2 Overview of Routine Maintenance
Issue 01 (2010-08-30) Symantec Corporation 2-1

2.1 Purpose
To verify that the equipment environment and status are functional. To maintain the equipment
in good condition through equipment cleaning and maintenance.
lTo understand the running status and trends of the equipment and network in real time, so
as to improve the efficiency in responding to emergencies by checking the current
equipment status;
lTo promptly detect alarms from equipment or equipment defects and take appropriate
measures to clear the alarms and correct the defects, to keep the equipment operational.
2.2 Maintenance Items and Periods
This section describes the maintenance items and the period for each maintenance item.
Table 2-1 lists the routine maintenance items and periods.
Table 2-1 Routine Maintenance Items and Periods
Maintenance
Owner
Maintenance
Site
Maintenance Item Suggested
Maintenance Period
Maintenance
engineers
Device site lChecking equipment
running environment
lChecking
environment inside the
cabinet
lChecking device
indicator status
It is recommended to
check the environment
inside the cabinet every
month and other items
every day.
Network
monitoring
engineers
Management
software site
lChecking the CPU
status of the device
lChecking the Disk
status of the device
lChecking the RAID
status of the device
lChecking the Fan
status of the device
lChecking the Power
Supply status of the
device
It is recommended to
check the alarm
information every day
and other items every
week.
2.3 Tools
This section describes the maintenance tools and their functions.
Table 2-2 lists the tools used for routine maintenance.
2 Overview of Routine Maintenance
NetBackup 5200
Routine Maintenance
2-2 Symantec Corporation Issue 01 (2010-08-30)

Table 2-2 Maintenance Tools and Their Functions
Tool Function
System Monitor Interface Checks the running status of the device.
Fiber cleaning toolaUse special-purpose cleaning tools and
materials to avoid damage to fiber
connectors.
Thermometer Measures the temperature of the equipment
room
Hygrometer Measures the humidity of the equipment
room
a. Use this tool when the NetBackup 5200 is equipped with a Tape out card (Fibre Channel)
or an 10GE NIC with fiber ports.
NetBackup 5200
Routine Maintenance 2 Overview of Routine Maintenance
Issue 01 (2010-08-30) Symantec Corporation 2-3