ESI ESI-1000 Use and care manual

ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
Administrator’s Manual
0450-1048
Rev. H
Copyright © 2009 ESI (Estech Systems, Inc.).
IVX is a registered trademark of Estech Systems, Inc. Ethernet is a registered trademark of
Xerox Corporation. Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.
Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America.
Information contained herein is subject to change without notice. Certain features described herein
may not be available at initial release. ESI products are protected by various U.S. Patents, granted
and pending. Visit ESI on the Web at www.esi-estech.com.

Contents
Administrator programming: An introduction...............A.1
System capacities .................................................................B.1
Function 1: System parameters.........................................C.1
Function 13: Administrator password.......................................C.1
Function 14: System clock.....................................................C.1
Function 16: System feature parameters...............................C.3
Function 17: System speed-dial.............................................C.4
Function 3: Extension programming................................D.1
Function 30: Station move.....................................................D.1
Function 32: Extension feature authorization.........................D.2
Function 33: Department programming..................................D.7
Function 37: RFID programming............................................D.8
Function 5: Voice mail programming...............................E.1
Function 53: Guest/info mailboxes.........................................E.1
Function 54: Group mailboxes and the broadcast mailbox..... E.2
Function 55: Message notification.......................................... E.3
Function 56: Cascade notification mailboxes.........................E.4
Function 57: Q & A mailboxes................................................ E.5
Function 6: Recording..........................................................F.1
Function 61: Re-record system and branch prompts..............F.1
Function 62: Record directory names.....................................F.2
Function 63: Message-on-hold (MOH) programming..............F.3
Function 7: Reports..............................................................G.1
Report printing....................................................................... G.1
Reporting functions ............................................................... G.1
Feature description: SMDR................................................H.1
Standard tabular SMDR format..............................................H.1
CSV SMDR format.................................................................H.2
SMDR format when using account codes...............................H.3
Reporting conventions and rules (standard and CSV formats)H.4
Extended SMDR format.........................................................H.5
Index
Note: Remember to tell your users about www.esiusers.com — ESI’s User’s Guide on the Web.

ESI Communications Servers Administrator’s Manual Administrator programming: An introduction
A.1
Administrator programming: An introduction
You can program an ESI Communications Server (ESI-1000, ESI-600, ESI-200, ESI-100, or ESI-50) locally or
remotely from a 48-Key or 24-Key Feature Phone while the system is operating. You also can program using
ESI System Administrator, a Windows-based software application your ESI Reseller can provide.
Read the User’s Guide first. The programming of features requires a clear understanding ofuser interface
and application.
Administrator’s duties
The System Administrator can perform the following tasks:
• Administering station assignments
• Managing station feature authorization
• Maintaining the employee directory (if it’s used)
• Re-recording system prompts
• Administering manual change of day/night mode
(if required)
User assistance
Each ESI Communications Server’s Verbal User Guide includes allof the information printed in theUser’s
Guide (except for special features). Additionally, the ESI system users’ Web site, www.esiusers.com,
includes all the information in the User’s Guide, and more.
Note: Except where noted, the remainder of this “General description” chapter describes only features, rather than
any system capacities. For system-specific capacity specifications — e.g., CO lines, ports, message
storage, etc. — see “System capacities” (page B.1).
Telephone system features
• Impressive expansion capability — Each system accepts one or more Expansion Cabinets to maximize its
potential call-handling.
• T1 and PRI support — Can connect to higher-bandwidth lines, which more and more offices use.1
• ESI Feature Phones — Compact and stylish, yet rugged, each ESI Feature Phone includes a high-quality
speakerphone, large and informative multi-functional display and a specially designed key layout with several
dedicated keys to minimize or eliminate the need to memorize codes. ESI’s 48-Key Feature Phone comes in
two versions, digital and IP. Each 48-Key Feature Phone model includes an integrated headset jack and is
available with backlitdisplay. Other ESI phone models include the 24-Key Feature Phone (available with
backlit display), 12-Key Feature Phone, and Cordless Handsets.2
Note: The 12-Key Feature Phone has the same stylish, rugged ESI Feature Phone design and offers the most
basic phone functions. It is intended for use in areas such as lobbies, cashier stations, warehouses and
employee lunchrooms, where only minimal phone system features are needed.
• Extensive help — ESI’s Verbal User Guide™uses spoken and displayedhelpprompts to help everyone from the
Installer through the Administrator down to the least experienced end user. Easily accessible with one press
of either the HELP key on the 48-Key Feature Phone or the PROG/HELP combo key on the 24-Key Feature
Phone. One can also visit www.esiusers.com for comprehensive help.
• Enhanced Caller ID — Allows one-touch automatic message return.3An ESI Communications Server
passes Caller ID data to both digital and analog ports.
• Live call recording — Can record any conversation or personal memo, with moving or copying of any
recording to another user’s voice mailbox (see “Voice mail features,”below).
• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key toggling
between calls.
1The ESI-50 supports only PRI (not T1).
2See also the ESI Communications Servers Hardware Installation Manual(ESI document #0450-1049).
3This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID service from its
telephone service provider.

ESI Communications Servers Administrator’s Manual Administrator programming: An introduction
A.2
• Conference calling — Includes up to 64 dynamic conference ports; a single conference may contain up to
16 members.1Conference bridges are dynamic, so possible conference sizes include: 21 three-member; 16
four-member; 10 six-party; and various combinations in-between.Analog phones on the system also may
originate conferences.
• Esi-Dex™speed-dialing — Calls any number using four separate lists (personal, station, system and —
when Esi-Link is in use — cabinet location); uses Caller ID information or direct keypad entries.
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or multi-
zone paging units (amplification required) and separate, vendor-supplied zone page adapters.
• Intelligent Call Forwarding™— Lets users of compatible PRI-equipped ESI systems view the original Caller ID
data of a call forwarded to an off-premises phone.
• 911 alert — Provides immediate line access if any station2dials 9 1 1 to report an emergency; sends a
message via the serial port indicating the startdate, time, station number and end-time of the 911; also
sounds an audible warning at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
Important: Remember to advise your customers not to make 911 calls using a remote IP phone.3Because such a
phone isn't connected directly to the local telephone network, it’s necessary instead to use a regular
phone connected locally, not the remote IP phone, to make 911 or other emergency calls. (For more
information, see the documentation included with the remote IP phone.)
• Shared-office tenanting — Tenant service allows multiple business entities to share a telephone system
while maintaining separation of various facilities and features. For more details, consult your ESI Reseller.
• Support for these options:
–Esi-Link — Allows a multi-site enterprise to network any combination of dozens of compatible ESI phone
systems across an IP-based network.
Note: The ESI-50 can be in an Esi-Link network with only other ESI Communications Servers running
certain system software. If necessary, consult your ESI Reseller for assistance.
–VIP™— Provides a value-added interface to an ESI Communications Server. Delivers call control and
on-screen message handling; available in standalone and Microsoft®Outlook®-integrated versions.
–ESI Presence Management —Provides integrated building entry control, access control, status
indication, personal call routing, and (optionally) time and attendance management.
–ESI Cellular Management — Partof ESI Bluetooth Voice Integration, ESI Cellular Management provides
unique hardware and features to bridge thegap between cellular handsets and ESI’s line of Feature Phones.
–ESI Mobile Messaging — Lets users receive messages (voice mails and recordings)as .WAV attachments
to regulare-mails; works with any standard e-mail clientapplication.
–ESI Media Management — Provides software and hardware to monitor the workplace and (with ESI
Presence Management)help users control access; lets authorized supervisors record and monitor calls to
help improve employees’ customer service and efficiency; archives system-created video,audio, and data for
off-system storage.
–ESI Video Viewer — Shows live streaming video from cameras connected to an ESI Communications
Server. Basic version is free; optional Advanced version offers multi-camera views and much more.
1See “System capacities” (page B.1).
2An ESI Remote IP Cordless Handset sends 911 calls via the local analog CO line attached to the Cordless Handset’s base station. The 911 alert
information isn’t available at the operator stationor via serial port.
3A remotely installed IP Feature Phone II, a Remote IP Cordless Handset, or a remote installation ofVIP Softphone.

ESI Communications Servers Administrator’s Manual Administrator programming: An introduction
A.3
Voice mail features
• Built-in voice mail ports — These are in addition to the call-processing ports; thus, you may build the
system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.
For specific voice storage capacities on a system-by-system basis, see “System capacities” (page B.1).
• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages.
• Message-on-hold (MOH) recordings — Among these are three prerecorded tracks; also supports liveentry.
If your Installer has enabled tenant service, each tenant has its own MOH source.
• Off-premises message delivery —Automatically delivers voice messages to designated phone number,
such as a cell phone, when one is out of the office.
• Urgent messages — Can deliver higher-priority messages first.
• Several different mailbox types, including group, broadcast, informational, cascade notification and Q & A.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages.
• Quick Groups™— Makes it easy to leave voice mail messages for several users.
• Quick Move™— Records a conversation into anotheruser’s mailbox.
• Virtual Mailbox Key™allows easy monitoring of a second mailbox.
Auto attendant features
• Six levels, 100 branches — Allow you and your customer to set up a more caller-friendly answering
environment, including a company directory.
• Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.
ACD features
• Routes calls within designated departments for quickest possible call answering.
• Uses three-line Digital Feature Phone display to provide up-to-the-second information on queues,
wait times, delay announcement, priority queueing, and overflow routing.
• Optional VIP ACD Supervisor and VIP ACD Agent enhance ACD usage; VIP ACD Supervisor offers highly
useful reports and also gives ability to customize reports.1
Feature Phone overlays
Each Feature Phone comes with one overlay for the programmable feature keys. To order additional overlays,
visit the DESI™Web site, www.desi.com. While there, you may also want to download the freeWindows-based
software, DESI Lite, which allows you to print on the overlays. Forassistance with DESI products, contact DESI
(the DESI Web site contains contact information).
Tip: Remember that ESI System Administrator (Windows-based software available from your ESI Reseller) also
lets you print on the overlays as well as perform many other programming tasks.
1Report customization requires either Crystal Reports Standard Edition or Crystal Reports Professional Edition (not available from ESI).

ESI Communications Servers Administrator’s Manual Administrator programming: An introduction
A.4
Programming basics
As mentioned earlier, you may program from any ESI 24-Key or 48-Key Digital Feature Phone1in the system:
1. Press PROGRAM at any digital station. The normal station programming menu prompts will begin to play.
2. Press HOLD. The “enter password” prompt willplay.
3. Enter the Administrator password.2Then, to confirm the password, either press #or wait two seconds.
You are now in programming mode.The extension will be automatically placed in DND, and its display
will show:
ADMINISTRATOR
CMD:
4. The system will play the system programming menu. Follow it to program as you wish.
5. When finished, hang up.
Warning: Always FINISH programming in ANY function BEFORE exiting programming mode (as needed, press #to
accept current entries for function parameters you’re not changing).
Note: The system will automatically exit programming mode after 10 minutes of inactivity.
Example: If your Administrator password is 465, enter programming mode by pressing PROGRAM HOLD 4 6 5 #.
(Toexit programming mode, hang up.)
1Although a 12-Key Feature Phone allows you to enter Administrator programming, we don’t recommend that you use a 12-Key Feature Phone for
programming because of its one-line display and small number of programmable feature keys.
2The default is 4 5 6.

ESI Communications Servers Administrator’s Manual Administrator programming: An introduction
A.5
System programming overview
1 System parameters
13 Administrator password
14 System clock
141 Set time/date
142 Automatic time setting
143 Clock adjustment
16 System feature parameters
162 Connect tone
163 Station feature set activation
17 System speed-dial
3 Extension programming
32 Extension feature authorization
33 Department programming
332 VIP ACD parameters
37 RFID programming
371 Access schedules
372 RFID tag programming
373 View RFID tag numbers
374 ESI Presence Management parameters
375 ESI Presence Management Reader parameters
376 ESI Video Adapter programming
30 Station move1
5 Voice mail programming
53 Guest/info mailboxes
54 Group mailboxes
55 Message notification options
551 Station delivery options
552 Delivery/paging parameters
56 Cascade notification mailboxes
57 Q & A mailboxes
6 Recording
61 Recordsystem prompts
62 Record directory names
63 MOH programming
631 MOH source
632 Record MOH
633 MOH volume
7 Reports
72 ESI Presence Management access door report
73 ACD department detail report
74 Voice mail statistics report
75 System speed-dial list
Programming keys
During programming, the first line ofthe display will show the currentitem being programmed, and the second line
will be the entry line. You can enter values as directed by the combination of the voice prompts and display.
To enter multiple values, such as a list of extension numbers, separate each value by #(to exit the list, enter # #).
To... Press ... What this does
Enter # Confirms new or existing entry and advances to next
programming step.
Back up (i.e., reverse direction)

Backs up to previous prompt without changing its value.
Delete HOLD Deletes data or recording.
Exit [Hang up] Exits programming mode and removes extension from DND.
Help HELP Provides more detailed instructions during programming.

(left-side scroll key) • During entry of a value, backs up.
• If a list is present (“>” is displayed), scrolls to left.
Select/scroll

(right-side scroll key) • Selects from options presented.
• If a list is present (“>” is displayed), scrolls to right.
• Inserts a space during entry of a name.
Notes: Either <or >in the display indicates that additional choices or values are available by pressing a
corresponding scroll key (

or

).
Only one person at a time can be performing Installer orAdministrator programming.
1Shown in the same order as it appears in the programming menu on an ESI desktop Feature Phone.

ESI Communications Servers Administrator’s Manual Administrator programming: An introduction
A.6
Entering alphanumeric characters
You enter names forextensions, departments, branch IDs, CO lines, guest mailboxes and DIDs by
pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change
each time the key is pressed, and the display will show this. When the desired character appears on the display,
press #to confirm; the cursor will move to the next character position. You may move the cursor left (to correct
an entry) by pressing the leftscroll key (

) or move right (to add a space)by pressing the rightscroll key (

).
Key Options Key Options
0 0, - (hyphen), _ (underline) 7 P, R, S, 7
1 Q, Z, 1, “_” (space) 8 T, U, V, 8
2 A, B, C, 2 9 W, X,Y, 9
3 D, E, F, 3

(left scroll key) Backs up and erases
4 G, H, I, 4

(right scroll key) Adds a space
5 J, K, L, 5 # [Enter]
6 M, N, O, 6 # # Ends the name
Example: To enter a B, press 2twice (the possible options to scroll through are A, B, C and 2). When Bis displayed,
press #to confirm; the cursorwill moveto the next character to be entered. To complete the name, press# #.
Note: On an incoming call, the name you assigned to the call’s CO line or DID — rather than the Caller ID data —
will appear until the call is answered.
Selectable numbering plan
The ESICommunications Server’s selectable numbering planoffers up to nine pre-configured ranges — three
three-digit plans and six four-digit plans. When an extension range is selected, department numbers and guest
mailbox numbers are also changed. However, regardless ofwhichextension range is selected, feature key codes and
CO line group access numbers will stay the same.The dial plan range is selected through Installer programming.
Notes: The ESI Presence Management RFID Reader1uses one digital extension, regardless of dial plan.
The IP Feature Phone II, the IP Cordless Handset (Local or Remote),VIP Softphone, and a SIP phone
each use one IP port, regardless of dial plan.
Important: Full capacity on the ESI-1000, ESI-600, or ESI-200 can be achieved only by using a four-digit plan.
(See “System capacities,” page B.1.)
1For more information, see the ESI Presence Management Installation Manual(ESI # 0450-0792).

ESI Communications Servers Administrator’s Manual Administrator programming: An introduction
A.7
Three-digit numbering plan selections (all ESI Communications Servers)
Selection 100 (default) Selection 200 Selection 300
From To Used for From To Used for From To Used for
100 267 Extensions 200 367 Extensions 300 467 Extensions
280 299 Departments 380 399 Departments 470 489 Departments
300 489 Guest/info mboxes 100 199 Guest/info mboxes 100 289 Guest/info mboxes
400 489 Guest/info mboxes
Common to all three-digit numbering plan selections (all models)
From To Used for From To Used for
0 — Operator 700 709 Esi-Link1locations
490 499 Q & A mailboxes 770 799 Esi-Link locations
500 — Broadcast mailbox 71 76 Esi-Link/CO line grps.
501 532 Group mboxes 8 — CO line grp.
533 542 Cascade notif. mboxes 9 — CO line grp./ARS
600 699 System speed-dial

— Call pickup
# — Paging
Four-digit numbering plan selections (ESI-600, ESI-200, ESI-100, and ESI-50)
Note: The “From” number is the same on all systems. The “To” number is dependent on the system type
because of the specific capacities of each system. See “System capacities” (page B.1).
Selection 1000 Selection 2000 Selection 3000
From To Used for From To Used for From To Used for
1000 1407 Extensions 2000 2407 Extensions 3000 3407 Extensions
1408 1471 Departments 2408 2471 Departments 3408 3471 Departments
3000 3999 Guest/info mboxes 3000 3999 Guest/info mboxes 2000 2999 Guest/info mboxes
4000 — Broadcast mailbox 4000 — Broadcast mailbox 4000 — Broadcast mailbox
4001 4032 Group mboxes 4001 4032 Group mboxes 4001 4032 Group mboxes
4040 4059 Q & A mboxes 4040 4059 Q & A mboxes 4040 4059 Q & A mboxes
4060 4079 Cascade notif. mboxes 4060 4079 Cascade notif. mboxes 4060 4079 Cascade notif. mboxes
6000 6999 System speed-dial 6000 6999 System speed-dial 6000 6999 System speed-dial
Selection 4000 Selection 5000 Selection 6000
From To Used for From To Used for From To Used for
4000 4407 Extensions 5000 5407 Extensions 6000 6407 Extensions
4408 4471 Departments 5408 5471 Departments 6408 6471 Departments
3000 3999 Guest/info mboxes 3000 3999 Guest/info mboxes 3000 3999 Guest/info mboxes
2000 — Broadcast mailbox 4000 — Broadcast mailbox 4000 — Broadcast mailbox
2001 2032 Group mboxes 4001 4032 Group mboxes 4001 4032 Group mboxes
2040 2059 Q & A mboxes 4040 4059 Q & A mboxes 4040 4059 Q & A mboxes
2060 2079 Cascade notif. mboxes 4060 4079 Cascade notif. mboxes 4060 4079 Cascade notif. mboxes
6000 6999 System speed-dial 6000 6999 System speed-dial 2000 2999 System speed-dial
Common to all four-digit numbering plan selections for these models
From To Used for From To Used for
0 — Operator 8 — CO line grp.
71 76 CO line grps. or
Esi-Link loc. prefixes 9
— CO line grp./ARS
700 709 Esi-Link locations

— Call pickup
770 799 Esi-Link locations # — Paging
1For more information, see www.esi-estech.com/Esi-Link.

ESI Communications Servers Administrator’s Manual Administrator programming: An introduction
A.8
Four-digit numbering plan selections (ESI-1000 only)
Selection 1000 Selection 2000 Selection 3000
From To Used for From To Used for From To Used for
1000 1815 Extensions 2000 2815 Extensions 3000 3815 Extensions
1872 1999 Departments 2872 2999 Departments 3872 3999 Departments
3000 3999 Guest/info mboxes 3000 3999 Guest/info mboxes 2000 2999 Guest/info mboxes
4000 — Broadcast mailbox 4000 — Broadcast mailbox 4000 — Broadcast mailbox
4001 4064 Group mboxes 4001 4064 Group mboxes 4001 4064 Group mboxes
4065 4084 Q & A mboxes 4065 4084 Q & A mboxes 4065 4084 Q & A mboxes
4085 4124 Cascade notif. mboxes 4085 4124 Cascade notif. mboxes 4085 4124 Cascade notif. mboxes
6000 6999 System speed-dial 6000 6999 System speed-dial 6000 6999 System speed-dial
Selection 4000 Selection 5000 Selection 6000
From To Used for From To Used for From To Used for
4000 4815 Extensions 5000 5815 Extensions 6000 6815 Extensions
4872 4999 Departments 5872 5999 Departments 6872 6999 Departments
3000 3999 Guest/info mboxes 3000 3999 Guest/info mboxes 3000 3999 Guest/info mboxes
2000 — Broadcast mailbox 4000 — Broadcast mailbox 4000 — Broadcast mailbox
2001 2064 Group mboxes 4001 4064 Group mboxes 4001 4064 Group mboxes
2065 2084 Q & A mboxes 4065 4084 Q & A mboxes 4065 4084 Q & A mboxes
2085 2124 Cascade notif. mboxes 4085 4124 Cascade notif. mboxes 4085 4124 Cascade notif. mboxes
6000 6999 System speed-dial 6000 6999 System speed-dial 2000 2999 System speed-dial
Common to all four-digit numbering plan selections for the ESI-1000
From To Used for From To Used for
0 — Operator 8 — CO line grp.
71 76 CO line grps. or
Esi-Link loc. prefixes 9
— CO line grp./ARS
700 709 Esi-Link locations

— Call pickup
770 799 Esi-Link locations # — Paging

ESI Communications Servers Administrator’s Manual Administrator programming: An introduction
A.9
Remote setting of day, night, holiday and auto modes
Normally, the system’s day/night mode operation will be manually controlled at an ESI Feature Phone and/or
set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the
Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected
closings such as for inclement weather.
Remotely logging into the system with either the Installer password or the Administrator password lets the
caller do the following for branch IDs 1–8:
• Re-record the greetings (day, night, day2 and night2).
• Re-record the holiday greeting.
• Change the mode to day/night/holiday/day2/night2 (or auto).
1. At the main greeting, enter


7 8 9 # or 4 5 6 # — or the new password — to enter remote
programming mode.
2. You’ll hear prompts that will allow you to change the answer mode (day, night, day2, night2, holiday or
auto) and/or to re-record the holiday greeting and the main greeting (ID 1). Follow the prompts to perform
the desired operation.
Note: To access these options for branch IDs 1–8, you must call in on the phone number of the tenant
that uses those branches.
3. Exit by pressing

and hanging up.
Prompts for remote settings: an outline
1 Set answer mode
1Day mode
2Night mode
3Holiday mode
4Use day/night table*
5Day2 mode
6Night2 mode
2 Record holiday main greeting
3 Record daytime main greeting
4 Record nighttime main greeting
5 Record day2 main greeting
6 Record night2 main greeting
Note: If the system is answered live and call is then routed to a mailbox, the Administrator can press 8to return
to the main greeting and then follow the steps for making remote settings.
*This is used if the Installer has programmed an automatic calendar.

ESI Communications Servers Administrator’s Manual System capacities
B.1
System capacities
Important: Each ESI Presence Management RFID Reader uses one digital station. The same is true for each ESI
Cellular Management Access Device.
Stations and trunks
The specifications shown below reflect maximum capacities and configurations.Not all of the station and trunk
maximums can be reached simultaneously.
Example: The ESI-100 can’t achieve 72 IP stations and 48 digital stations and 28 analog stations and 42 trunks
and 24 Esi-Link stations at the same time, because the system’s four-port-card limit makes such a
configuration impossible. The maximum configuration for this system is 108 ports, which could be achieved
by one DLC12 card (24 T1 trunks, 12 digital stations), two IVC 24Rs (48 IP stations), and one IVC EL24
(24 Esi-Link channels).
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Max. port cards 42 14 28 14 14 14 4 4 414
1
Max. port configuration21,128 276 624 276 300 276 108 108 87 87
– Max. stations 816 168 408 168 192 168 84 84 52 52
– Max. IP stations 816 168 408 168 192 168 72 72 12 12
– Max. digital stations 504 168 336 168 168 168 48 48 32 32
– Max. analog stations 384 56 188 56 56 56 28 28 8 8
Max. CO lines 240 84 168 84 84 84 42 42 35 35
Max. DLCs (T1/PRI) 6 3 6 3 3 3 1 1 131
3
Max. IVCs 34 7 17 7 8 7 3 3 141
4
Max. Esi-Link port cards (up to 24
Esi-Link channels5per card) 4 4 2 2 1 1 1 1 1 1
Max. SIP trunk cards 10 3 6 3 3 3 1 1 1 1
Max. SIP trunks 240 72 144 72 72 72 24 24 24 24
Dedicated ports
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Voice mail/auto attendant ports6128 128 32 32 16 or 24 16 or 24 8 8 8 8
Conference ports (max. of 16
members per conference) 64 64 64 64 24 24 16 16 16 16
NSP71 1 1 1 1 1 1 1 1 1
Overhead paging ports81 1 1 1 1 1 1 1 1 1
Serial/SMDR ports 1 1 1 1 1 1 1 1 1 1
Voice mail capacities
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Voice mail storage (hours) 1,200 1,200 1,200 1,200 140 or
600 140 or 600 140 140 15 or 60
15 or 60
Broadcast mailbox (one to
all extensions) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Cascade notification mailboxes 40 10 20 10 10 10 10 10 10 10
Group mailboxes/max. members 64/200 32/200 32/64 32/64 16/64 16/64 16/32 16/32 16/32 16/32
Guest/info mailboxes 1,000 190 1,000 190 1,000 190 1,000 190 190 190
Maximum station mailboxes 816 168 408 168 192 168 84 84 52 52
Q & A mailboxes 20 10 20 10 10 10 10 10 10 10
1Includes built-in 482 port card.
2Includes Esi-Link channels.
3ESI-50 supports only PRI.
4IVC 12 is built into ESI-50 main board.
5Esi-Link channels are allocated to “reserved” ports; i.e. Esi-Link channels do not reduce CO or station capacity.
6On the ESI-200: 16 ports for 140-hr. model, 24 ports for 280-hr. and 600-hr. models.
7Network Services Processor; see the ESI Communications Server Hardware Installation Manual(ESI # 0450-1049).
8On the ESI-200: A non-IVC card must be installed in slot 1 or 2.On the ESI-100: An IVC can’t be installed in slot 1.

ESI Communications Servers Administrator’s Manual System capacities
B.2
Departments
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Max. departments 128 20 64 20 20 20 10 10 10 10
Department types: Ring-all,ACD,
UCD, in-order, pick-up, attendant Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Max. members, non-ring-all depts.
64 64 64 64 48 48 32 32 32 32
Max members, ring-all depts. 48 48 48 48 48 48 32 32 32 32
Shared-office tenanting
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Tenants 8 8 8 8 4 4 2 2 2 2
CO line groups
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Line groups 9, 8, 71–76 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Max. members, CO ring
assignment list 48 48 48 48 48 48 32 32 32 32
Translation tables
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Pilot numbers (non-SIP1) 80 80 40 40 20 20 10 10 10 10
Pilot numbers (using SIP2) 100 100 100 100 100 100 100 100 100 100
Max. DID entries 1,200 1,200 600 600 300 300 300 300 300 300
System speed-dial numbers
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
System speed-dial numbers 1,000 100 1,000 100 1,000 100 1,000 100 100 100
Maximum installations of VIP applications3
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Installations,
VIP PC Attendant Console 16 16 8 8 4 4 2 2 2 2
Installations,
VIP auto-recording 32 32 16 16 8 8 4 4 4 4
Installations,
VIPACD Supervisor 16 16 8 8 4 4 2 2 2 2
1Prior to June 15, 2009.
2With release of system software on or after June 15, 2009.
3Standalone (SE) or Outlook-integrated versions.

ESI Communications Servers Administrator’s Manual System capacities
B.3
ESI Presence Management features
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
RFID Reader access door records 50,000 50,000 10,000 10,000 10,000 10,000 10,000 10,000 10,000 10,000
RFID Reader entries in Fn. 372164 64 32 32 32 32 16 16 16 16
Max. RFID tags (“electronic keys”) 2,000 2,000 500 500 500 500 500 500 500 500
ESI Cellular Management features
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Support for ESI Cellular Mgmt. Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
ESI Mobile Messaging features
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Maximum stations2816 816 408 408 168 168 84 84 52 52
Maximum guest mailboxes2250 250 250 250 100 100 50 50 50 50
ESI Video Viewer and ESI Video Adapters
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
ESI Video Adapters 75 75 60 60 45 45 30 30 15 15
RFID Readers per
ESI Video Adapter 1 1 1 1 1 1 1 1 1 1
User exts./depts. per
ESI Video Adapter 64 64 64 64 48 48 32 32 32 32
ESI Video Viewer users 30 30 20 20 15 15 10 10 5 5
ESI Media Management features
ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
Dialing plans (-digits) Four Three Four Three Four Three Four Three Four Three
Video recordings 48 48 36 36 24 24 12 12 12 12
Audio recordings 384 384 192 192 64 64 32 32 32 32
SMDR events Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Fob activity Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
ESI Media Manager users 30 30 20 20 15 15 10 10 5 5
1See the ESI Presence Management Administrator’s Manual(ESI document #0450-0795).
2With release of system software on or after June 15, 2009.

ESI Communications Servers Administrator’s Manual Function 1: System parameters
C.1
Function 1: System parameters
Function 13: Administrator password
These functions will display the existing password and prompt for entry of a new password. The passwords can
be 2–8 digits long, followed by #. The Installer can change either the Installer or Administrator Password.
Only those functions listed in the Administrator Manual can be programmed via the Administrator
Password. The defaultAdministrator password is4 5 6.:
Note: Be sure to write down the newAdministrator password, and store it in a safe place.
Accessing user station programming
Should a user forget his password or if an employee leaves the organization, this feature allows the
Administrator to enter a user's station programming and operate within it as if he were the user. From the
user’s station, enter the Administrator password when the system prompts for theuser password.
Example: From station 105, entering 4 5 6 # instead of the user password (1 0 5 #) will enter the station’s user
programming. (Default passwords shown for this example).
Function 14: System clock
Function 141: Set time/date
1. Enter a new time in a twelve-hour format.
Example: Enter 1 2 3 3 for 12:33, or 3 1 5 for 3:15 (note that you need no leading zero for the time).
2. SelectAM or PM by pressing a scroll key (either

or

).
3. Enter a new date in aneight-digit format, including leading zeroes.
Example: Enter 0 7 0 4 2 0 0 7 for July 4, 2007 (note that leading zeroes are required here, unlike in Step 1).
4. Press #to finish the entry.
Note: A built-in battery maintains the correct time and date, even in the event of a power loss.

ESI Communications Servers Administrator’s Manual Function 1: System parameters
C.2
Function 142: Automatic time setting
1: Synchronize with Caller ID1
This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call
processing compares the time ofa CID message to the system real-time clock and, if the difference is
more than two minutes, resets the real-time clock to match the time (minutes) of the CID message. The
system will analyze each such message (or — if it receives more than four calls with CID information
within a one-minute period — as is needed).Select ENABLE or DISABLE by pressing a scroll key (either

or

). Choosing ENABLE will allow the CID data to update the time and date.
Default: Disabled.
Esi-Link-related notes:
If “synchronize with Caller ID” is enabled, Esi-Link time synchronization (from location 700)
will be disabled.
If “synchronize with Caller ID” is disabled, Esi-Link timesynchronization will be allowed (minutes only).
When Esi-Link is used, all cabinets’ time will be synchronized by cabinet 700, unless “synchronize
with Caller ID” is enabled in Function 142.
2: Adjust for Daylight Saving Time
This function, when enabled, causes the real-time clock to adjust itself automatically for Daylight Saving
Time (DST). Select AUTO or DISABLE for DST by pressing a scroll key (either

or

). Choosing
DISABLE is best for those areas that don’t observe DST.
Default: Disabled.
Note: If this function is enabled and it causes an automatic time change, the system won’t update the real-
time clock from either Caller ID messages (Function 1421, above) or Esi-Link time synchronization
for 25 hours before and 25 hours after the time change is due to be effective (i.e., 2:00AM Sunday).
Function 143: Clock adjustment
This function lets the Installer orAdministrator have the system automatically compensate for a clock that’s
running too fastor too slow. The clock adjustment speeds up or slows down the clock over a 30-day period by
the amount selected. If the system clock is running slow, select a positive value. If the clock is running fast,
select a negative value.
Range: -2 to +5.5 minutes. Default: 0.
Example: If the clock is running two minutes fast over a month, select -2 (minus two minutes).
1Does not work with PRI.

ESI Communications Servers Administrator’s Manual Function 1: System parameters
C.3
Function 16: System feature parameters
Function 162: Connect tone
This sets whether the system plays a system connect tone (two shortbeeps a user hears when a
station answers).
Default: Enabled (the beeps play).
Function 163: Station feature set activation
Field 1: Group listen enable/disable
With this feature disabled: if a station user presses SPEAKER while on a call, the Feature Phone
immediately turns off the handset and switches to hands-free mode.
If enabled, the group listen feature is available system-wide. If disabled, it is no longer available.
Default: Disabled.
Field 2: Privacy release enable/disable
With this feature enabled: ifa station user presses a CO line key that is in use (lit red), the userwill be
immediately conferenced with the call in progress on that line. With this featuredisabled:pressing an in-use
CO line key has no effect.
Default: Disabled.
Warning: Adjusting this parameter while calls are in progress may result in temporary loss of audio.
Field 3: VIP text-messaging enable/disable
With this enabled, users of VIP Professional-compatible applications1can use VIP to text-message.
Default: Enabled.
1VIP Professional, VIPACD Agent, VIP ACD Supervisor, VIP PC Attendant Console, and VIP Softphone.

ESI Communications Servers Administrator’s Manual Function 1: System parameters
C.4
Function 17: System speed-dial
Up to 1,0001system speed-dial names and associated numbers can be stored foraccess by any station.
A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name
through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations
(see page D.2).
Note: System speed-dialing overrides extension toll restrictions (Function 32, page D.2).
1. Enter the three-digitor four-digitspeed-dial number to program. (For acceptable system speed-dial
numbers, see “Selectable numbering plan,” pageA.6.)
2. Enter a name up to 10 characters in length (see “Entering alphanumeric characters,” page A.6).
3. Enter the number to be dialed (including the line groups 9, 8,or 71–76). Press the left scroll key (

) to
delete any character or digit entered in error.
Important: When using PRI, don’t enter a pause (“P”) after the line group number. If you do, the system will
send all digits after the pause as DTMF digits, and the call won’t be completed.
Here’s an example:
1. 2. 3.
Speed-dial number Name Number
601 AUTO RENTL 915552221212
The number dialed in Step 3 can be up to 30 digits long including special characters:
Code What it produces
# # DTMF tone


DTMF tone
F Flash hook
P 2-second pause
Use the scroll key to enter special characters; use the

scroll key to backspace. Press #to confirm the
inserted character and continue. Press # # to complete the entry.
Example: To create a system speed-dial number that dials 9, then 214-555-5644, then pauses for four seconds and
finally dials #104, enter the following dial string:
Deleting a speed-dial number
To delete an entire speed-dial number and name, delete the location number by pressing HOLD or the
left scroll key (

) during Step 1 in the speed-dialing procedure described above.
Note: Speed-dial keys can’t be used when the station is already connected to a CO line.
1Up to 100 if three-digit dial plan is used.

ESI Communications Servers Administrator’s Manual Function 3: Extension programming
D.1
Function 3: Extension programming
This section provides programming for extensions and department groups.
Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function
or unused in the particular example.
Function 30: Station move
This feature allows the Installer orAdministrator to exchange the extension numbers of two extensions. It is used
only for exchanging extensions — not guest mailboxes or departments.
Important: Before you use this function on two extensions, make sure they’re both idle at the time.
Along with the extension numbers, this function also will exchange the following parameters (depending on
station type):
• Extension name and other assignments (including of the Operator to extension 0from Functions 311and 32).
• Mailbox information (personal greeting, notification, schedules).
• Programmable feature keys.
• Personal Dex.
Function 30 has the following limitations:
• Mailboxes cannot be exchanged. Instead, the Installer must use Function 34 (flexible number assignment).
• Both extensions must be of the same “type” — i.e.., analog to analog,digital to digital, IP to IP— as shown in
the following table:
From . . . To . . . Function 30 allowed?
Digital phone Digital phone Yes
Analog extension Analog extension Yes
IP Phone (local or remote) IP Phone (local or remote) Yes
Digital phone Analog extension No2
IP Phone (local or remote) Analog extension No1
IP Phone (local or remote) Digital phone No1
Fax, modem, door, ringer, server,
RFID Reader, SIP station, VIP Softphone Any type of phone No1
To use this feature:
1. Enter Installer programming through a Digital or IP Feature Phone and go to Function 30.
2. Enter the first extension and press #.
STATION MOVE
1ST EXT: 1044
3. Enter the second extension and then press #.
X1044 J SMITH
2ND EXT: 1056
(Continued)
1Function 31 is accessible by only Installers.
2Your installing ESI Reseller must use Function 34 to change the numbers of these types of extensions.

ESI Communications Servers Administrator’s Manual Function 3: Extension programming
D.2
4. Both extensions will now appear in the display. Confirm the exchange by pressing #.
X1044 J SMITH
X1056 S BROWN
5. If one of the phones is in use, the display will show that extension:
STATION MOVE
EXT 1044 BUSY
(If both are in use, the display will show only the first extension.)
To back up to the previous step, press

and then re-try the extension exchange by pressing #again.
Function 32: Extension feature authorization
Function 321: Standard feature authorization
The Installeror Administrator can allow or deny many extension features on an extension-by-extension basis.
A User, however, can only program and use allowed features (by using a combination of voice and display
prompts) from his/her phone.Below is an example of a completed Function 321 programming worksheet.
1.
Ext.
2.
Name
3.
Call
wait
4.
DND
5.
AA
block
6.
Rec.
7.
Svc.
obs.
8.
Local
allow
9.
Toll
allow
10.
Sys.
spd. dial
11.
Auto-
Page
12.
Ext.
fwdg.
13.
Fwdg. to
toll nos.
14.
Trk-to-
trk xfer
15.
Assoc.
ext.
16.
Mob.
Msg.
XXX Default Y Y N Y N Y Y Y Y Y N Y N
100 Jane Y Y N Y N Y Y Y Y N N N Y
101 Roger Y Y N Y N Y Y Y N N N N X206†N
102 Sally Y Y N N N Y Y Y Y N N N Y
103 Sam Y Y N N N Y Y Y Y N N N Y
110*Bill Y Y Y Y N N N N
Here are the programming steps.
1. Extension number — Enter the extension number to program.
2. Extension name — Name the extension (if not previously named in Installer programming).
For each of the following features, press a scroll key (

or

) to select YES or NO.
3. Call waiting — Allows the user to turn call waiting on or off forhis station.1
4. Do not disturb — Allows the user to activate DND from his station.
5. Auto attendant block — Blocks calls from being transferred to the station from the auto attendant;
follows the extension’s call forward day/night as programmed by the Installer.
6. Live recording feature — If enabled, will allow the user to record conversations.
7. Service observing —Allows the user to monitor the conversations of those stations listed in the
service observing list forhis/her station. If this is enabled, you mustenter a list of allowed extensions.
Note: A Department number can be entered as an extension in the Service Observing list and will then
automatically include all members of the Department even if the members of the Department are
later changed.
8. Local allow — “YES” allows the user to place seven-digit toll calls. If you select “NO,” the usercan
make only calls to numbers listed in the local allow table (Installer-programmed).
9. Toll allow — “YES” allows the user to place toll calls. If you select “NO,” the user can make only either
non-toll calls2or calls to numbers listed in the allow exception table.
10. System speed-dial — “YES” allows the user to access and place system speed-dial calls.
†An example of a digital Cordless Handset.
*An exampleof an analog phone.
1Analog stations programmed as FAX or MODEM can’t have call waiting.
2Set in the fixed allow table (Function 222, which is an Installer-only function).