Symetrix ARC-3 User manual

www.symetrix.co | +1.425.778.7728
• The lightning ash with arrowhead
symbol within an equilateral triangle is
intended to alert the user of the presence
of uninsulated “dangerous voltage”
within the product’s enclosure that may
be of su󰀩cient magnitude to constitute
a risk of electric shock to persons. The
exclamation point within an equilateral
triangle is intended to alert the user of
the presence of important operating and
maintenance (servicing) instructions in the
literature accompanying the product (i.e.
this Quick Start Guide).
• CAUTION: To prevent electric shock,
do not use the polarized plug supplied
with the device with any extension cord,
receptacle, or other outlet unless the
prongs can be fully inserted.
• Power Source: This Symetrix hardware
uses a universal input supply that
automatically adjusts to the applied
voltage. Ensure that your AC mains
voltage is somewhere between 100-240
VAC, 50-60 Hz. Use only the power
cord and connector specied for the
product and your operating locale. A
protective ground connection, by way of
the grounding conductor in the power
cord, is essential for safe operation. The
appliance inlet and coupler shall remain
readily operable once the apparatus has
been installed.
• User Serviceable Parts: There are no
user serviceable parts inside this Symetrix
product. In case of failure, customers
inside the U.S. should refer all servicing to
the Symetrix factory. Customers outside
the U.S. should refer all servicing to an
authorized Symetrix distributor. Distributor
contact information is available online at:
http://www.symetrix.co.
AVIS:
NE PAS OUVRIR
Il ne se trouve a l’interieur aucune piece pourvant entre reparée l’usager.
SEE OWNERS MANUAL. VOIR CAHIER D’INSTRUCTIONS.
S’adresser a un reparateur compétent.
RISQUE DE CHOC ELECTRIQUE
No user serviceable parts inside. Refer servicing to qualified service personnel.
CAUTION
WARNING:
TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK DO NOT EXPOSE
THIS EQUIPMENT TO RAIN OR MOISTURE
DO NOT OPEN
RISK OF ELECTRIC SHOCK
Important Safety Instructions
1Read these instructions.
2Keep these instructions.
3Heed all warnings.
4Follow all instructions.
5Do not use this apparatus near water.
This apparatus shall not be exposed
to dripping or splashing and no objects
lled with liquids, such as vases, shall be
placed on the apparatus.
6Clean only with dry cloth.
7Do not block any ventilation openings.
Install only in accordance with the
manufacturer’s instructions.
8Do not install near any heat sources such
as radiators, heat registers, stoves, or
other apparatus (including ampliers) that
produce heat.
9This apparatus shall be connected to
a mains socket outlet with a protective
earthing connection. Do not defeat
the safety purpose of the polarized or
grounding-type plug. A polarized plug has
two blades with one wider than the other.
A grounding type plug has two blades and
a third grounding prong. The wide blade
or the third prong are provided for your
safety. If the provided plug does not t
into your outlet, consult an electrician for
replacement of the obsolete outlet.
10 Ensure proper ESD control and grounding
when handling exposed I/O terminals.
11 Protect the power cord from being walked
on or pinched particularly at plugs,
convenience receptacles, and the point
where they exit from the apparatus.
12 Only use attachments/accessories
specied by the manufacturer.
13 Use only with the cart, stand, tripod,
bracket, or table specied
by the manufacturer, or
sold with the apparatus.
When a cart is used, use
caution when moving the
cart/apparatus combination
to avoid injury from tip-over.
14 Unplug this apparatus during lightning
storms or when unused for long periods of
time.
15 Refer all servicing to qualied service
personnel. Servicing is required when
the apparatus has been damaged in any
way, such as power-supply cord or plug
cord is damaged, liquid has been spilled
or objects have fallen into the apparatus,
the apparatus has been exposed to rain
or moisture, does not operate normally, or
has been dropped.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void
the user’s authority to operate the equipment under FCC rules.
Cet appariel numerique de la classe B respecte toutes les Exigences
du Reglement sur le materiel brouilleur du Canada.
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QUICK START GUIDE: ARC-3 Wall Panel Remote
What Ships in the Box
• ARC-3 hardware device.
• Universal flush mount bracket.
• Universal surface mount box.
• Two zinc-plated steel M3x0.5x30mm
Phillips head machine screws.
• Two zinc-plated steel 1.25” 6-32 Phillips
head machine screws.
• This Quick Start Guide.
What You Need to Provide
• A Windows®PC with 1 GHz or higher
Pentium®and:
• Windows 7®or higher.
• 250 MB free storage space.
• 1024x768 graphics capability.
• 16-bit or higher colors.
• Internet connection.
• 512 MB or more of RAM as required by
your operating system.
• CAT5/6 cables to connect any ARC to any
device with an RJ45 ARC port.
Getting Help
All Symetrix software, the Windows
applications that control all Symetrix
hardware, include a help module which
acts as a complete User’s Guide for both
hardware (including the Menu ARC) and
software.
If you have questions beyond the scope
of the help module, contact our Customer
Support Group in the following ways:
Tel: [phone] ext. 5
6:00 am to 5:00 pm PST
Monday through Friday
Web: https://www.symetrix.co
Email: [email protected]
Forum: https://forum.symetrix.co

www.symetrix.co | +1.425.778.7728
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QUICK START GUIDE: ARC-3 Wall Panel Remote
PRIMARY SECONDARY
DANTE NETWORK AUDIO
ETHERNET
The RJ45 connectors labeled “ARC” are only for use with the ARC series of remotes.
DO NOT plug the ARC connectors on Symetrix products into any RJ45 connector labeled “DANTE”, or “ETHERNET” .
The “ARC” RJ45 connectors on Symetrix products can carry anywhere from 6 to 24 VDC which can damage Dante and Ethernet circuitry.
ARC
Flush mounting an ARC-3
Surface mounting an ARC-3
Screw the universal surface mount
box onto the mounting surface.
Screw the universal flush mount bracket
into the wall mounted back box.
*Note proper flush mount bracket orientation.
Connect the CAT5/6 cable(s) to the ARC-3.
Pass the CAT5/6 cable(s) through the appropriate
knock-out holes in the universal surface mount box
and connect cable(s) to the ARC-3.
Snap the ARC-3 onto the universal
flush mount bracket.
Snap the ARC-3 onto the universal
surface mount box.
1
1
2
2
3
3

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3 of 4
QUICK START GUIDE: ARC-3 Wall Panel Remote
enables and disables termination. Jumping pins 1 and 2
= terminated. For maximum signal integrity, it is advisable
to terminate the last ARC device in the chain if the total
length of the chain is over 200 feet. Note: Never terminate
a single RS-485 bus at more than two devices.
ARC Distance Table
The following table provides at-a-glance cable length
limitations based on DC power (the table is not relevant
if only RS-485 is distributed) and assumes 24 gauge
CAT5/6 cabling. The lengths for multiple ARCs on a single
chain assume equal distance for each cable segment
between ARCs. Table is intended for quick reference only.
For more detailed conguration scenarios, Symetrix has
made available a Microsoft Excel spreadsheet to help
system designers determine power requirements based
upon cable length, number of ARCs, and the power supply
to be used. This spreadsheet can be downloaded from
the Symetrix Technical Support pages at: symetrix.co/
knowledge-base.
*Note - These numbers are based on ARCs attached to an Edge, Radius,
or other device supplying 24V and at least 500 mA.
Special note: for multiple ARCs on single chain, the listed
value is assumed to be the cable length between each
device. For example, a value of 600’ means 600’ between
the DSP unit and the rst ARC, 600’ between the rst and
second ARCs, etc. The total cable length will be the listed
segment length multiplied by the number of ARCs on the
chain.
!
!
Warning! When designing an ARC network, one must be
careful not to double power any ARCs. If all pins on the
CAT5/6 connections are used, power can travel over the
CAT5/6 cable and reach any ARC on that particular chain.
Power over CAT5/6 could potentially come from the ARC that
is powered locally (via a custom wired cable using the pinout
above) and then daisy-chained via CAT5/6 to other ARCs,
or from a powered ARC port on a Symetrix unit or ARC-PSe
(preferred). In general, we recommend only supplying power
from the start of a chain (a Symetrix unit or an ARC-PSe).
Device Addressing
Every RS-485 device connected to the same RS-485 bus must
be uniquely identied. The ARC-3 device address is displayed
upon initial power-on. It can be changed from the ARC-3
controls in the System Menu, accessible by simultaneously
holding down the Left and Right keys, along with the +\- slider.
Hold all three controls for approximately 3 seconds. This
address must match the address in the Symetrix Composer
“Edit ARC-3” Menu options under RS-485 Address in the
Remote Control Manager.
Connection to Symetrix DSP Devices
For ARC devices or device chains being powered from the
ARC port on a Symetrix DSP device, simply connect the
CAT5/6 cable between ARC port and the ARC Wall Panel’s
RJ45 ports (J5/7 on the Modular ARCs, J5/6 on the ARC-
2/2i, J4/5 on the ARC 2e, and J3/4 on the ARC-3).
For ARC devices or device chains being powered locally,
power must be injected into the RJ45 connectors using a
custom wired CAT5/6 cable following the ARC port pinout
in the following section.
ARC Pinout
The RJ45 jack distributes power and RS-485 data to one
or more ARC devices. Uses standard straight-through UTP
CAT5/6 cabling.
! Warning! Refer to the RJ45 Warning for compatibility
information.
The Symetrix ARC-PSe provides serial control and power
distribution over standard CAT5/6 cable for systems with
more than 4 ARCs, or when any number of ARCs are
located long distances from an Integrator Series, Jupiter or
Symetrix DSP unit.
Port Settings: 38.4 kbaud, 8 data bits, 1 stop bit, no parity,
no ow control.
RS-485 Termination
The ARC Wall Panels feature an RS-485 termination
jumper. Jumper J1 left centered on an ARC-3 board
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1 • AUDIO (+)
2 • AUDIO (-)
3 • COMMON GROUND
4 • RS-485 DATA (A)
5 • RS-485 DATA (B)
6 • COMMON GROUND
7 • POWER (+V )
8 • POWER (+V )
Note: The ARC Audio line may be grounded at the
Symetrix rack-mount device and the ARC wall panel
to provide additional distance.
ARC PORT PINOUT
87654321
Pair 1
Pair 3
Pair 4Pair 2
CABLE SEGMENT LENGTH LIMITATIONS
FOR ARC POWER OVER CAT-5 CABLE
ARC TYPE
Number of
ARC’s on
chain
ARC-3 ARC-2e ARC-K1e ARC-SW4e
13000’ 3000’ 3250’ 3250’
2 1100’ 1200’ 3000’ 3000’
3 550’ 700’ 1250’ 1250’
4 200’ 250’ 400’ 400’

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QUICK START GUIDE: ARC-3 Wall Panel Remote
www.symetrix.co | +1.425.778.7728
The Symetrix Limited Warranty
By using Symetrix products, the Buyer agrees to be bound by the terms of
this Symetrix Limited Warranty. Buyers should not use Symetrix products
until the terms of this warranty have been read.
What is Covered by this Warranty:
Symetrix, Inc. expressly warrants that the product will be free from defects
in material and workmanship for ve (5) years from the date the product
is shipped from the Symetrix factory. Symetrix’s obligations under this
warranty will be limited to repairing, replacing, or partially crediting original
purchase price at Symetrix’s option, the part or parts of the product which
prove defective in material or workmanship within the warranty period,
provided that the Buyer gives Symetrix prompt notice of any defect or failure
and satisfactory proof thereof. Symetrix may, at its option, require proof of
the original date of purchase (copy of original authorized Symetrix Dealer’s
or Distributor’s invoice). Final determination of warranty coverage lies
solely with Symetrix. This Symetrix product is designed and manufactured
for use in professional audio systems and is not intended for other usage.
With respect to products purchased by consumers for personal, family, or
household use, Symetrix expressly disclaims all implied warranties,
including, but not limited to, warranties of merchantability and tness
for a particular purpose. This limited warranty, with all terms, conditions
and disclaimers set forth herein, shall extend to the original purchaser and
anyone who purchases the product within the specied warranty period
from an authorized Symetrix Dealer or Distributor. This limited warranty
gives the Buyer certain rights. The Buyer may have additional rights
provided by applicable law.
What is not Covered by this Warranty:
This warranty does not apply to any non-Symetrix branded hardware
products or any software even if packaged or sold with Symetrix Products.
Symetrix does not authorize any third party, including any dealer or sales
representative, to assume any liability or make any additional warranties
or representation regarding this product information on behalf of Symetrix.
This warranty also does not apply to the following:
1. Damage caused by improper use, care, or maintenance or failure to
follow the instructions contained in the Quick Start Guide or Help File.
2. Symetrix product that has been modied. Symetrix will not perform
repairs on modied units.
3. Symetrix software. Some Symetrix products contain embedded
software or apps and may also be accompanied by control software
intended to be run on a personal computer.
4. Damage caused by accident, abuse, misuse, exposure to liquids, re,
earthquake, acts of God, or other external causes.
5. Damage caused by improper or unauthorized repair of a unit. Only
Symetrix technicians and Symetrix international distributors are
authorized to repair Symetrix products.
6. Cosmetic damage, including but not limited to, scratches and dents,
unless failure has occurred due to a defect in materials or
workmanship within the warranty period.
7. Conditions caused by normal wear and tear or otherwise due to the
normal aging of Symetrix products.
8. Damage caused by use with another product.
9. Product on which any serial number has been removed, altered or defaced.
10. Product that isn’t sold by an authorized Symetrix Dealer or Distributor.
Buyer Responsibilities:
Symetrix recommends the Buyer make backup copies of site les before
having a unit serviced. During service it is possible that the site le will be
erased. In such an event, Symetrix is not responsible for the loss or the
time it takes to reprogram the site le.
Legal Disclaimers and Exclusion of other
Warranties:
The foregoing warranties are in lieu of all other warranties, whether oral,
written, express, implied or statutory. Symetrix, Inc. expressly disclaims
any IMPLIED warranties, including tness for a particular purpose or
merchantability. Symetrix’s warranty obligation and Buyer’s remedies
hereunder are SOLELY and exclusively as stated herein.
Limitation of Liability:
The total liability of Symetrix on any claim, whether in contract, tort
(including negligence) or otherwise arising out of, connected with,
or resulting from the manufacture, sale, delivery, resale, repair,
replacement or use of any product will not exceed the retail price of the
product or any part thereof which gives rise to the claim. In no event
will Symetrix be liable for any incidental or consequential damages,
including but not limited to, damage for loss of revenue, cost of
capital, claims of Buyers for service interruptions or failure to supply,
and costs and expenses incurred in connection with labor, overhead,
transportation, installation or removal of products, substitute facilities or
supply houses.
Servicing a Symetrix Product:
The remedies set forth herein shall be the Buyer’s sole and exclusive
remedies with respect to any defective product. No repair or
replacement of any product or part thereof will extend the applicable
warranty period for the entire product. The specic warranty for any
repair will extend for a period of 90 days following the repair or the
remainder of the warranty period for the product, whichever is longer.
Residents of the United States may contact the Symetrix Technical
Support Department for a Return Authorization (RA) number and
additional in-warranty or out-of-warranty repair information.
If a Symetrix product requires repair services outside of the United
States please contact the local Symetrix dealer or distributor for
instructions on how to obtain service.
Products may be returned by Buyer only after a Return
Authorization number (RA) has been obtained from Symetrix. Buyer
will prepay all freight charges to return the product to the Symetrix factory.
Symetrix reserves the right to inspect any products which may be the
subject of any warranty claim before repair or replacement is carried
out. Products repaired under warranty will be returned freight prepaid
via commercial carrier by Symetrix, to any location within the continental
United States. Outside the continental United States, products will be
returned freight collect.