Syspine A50 Plus User manual

Important Notices
The Syspine A50 Plus Phone System offers many features, including the ability
to manage individual user preferences. Users should understand how various
issues affect privacy and the security of the phone system.
This section describes basic information to consider before using the
Syspine A50 Plus Phone System. All recommendations are based ona general
configuration of the phone system. However, every small business is unique.
Evaluate the specific configurations of the office setup when using the
Syspine A50 Plus Phone System. Use discretion when following the guidelines
discussed in these topics.
Emergency Considerations
•Power, network, or telephone service outages: If there is an outage, dis-
ruption, or other degradation of the power, network, or telephone services
at your location, Syspine A50 Plus will not work.
•How to dial an emergency number: Please inform all of your employees,
visitors, and Syspine A50 Plus users that they need to dial the 9 plus the
emergency number to access emergency service:
•Maintain an alternative means of calling emergency services: You
should maintain a backup means of calling emergency services (for exam-
ple, by using a phone plugged into a standard telephone line or a mobile
phone) in case of a power failure, telephone service outage, or other prob-
lem that may inhibit you from using Syspine A50 Plus.
Region Emergency
Numbers
Australia 000
Canada 911
New Zealand 111
Singapore 995, 999
South Africa 10111, 10177, 112
United Kingdom 112, 999
United States 911

•Calling emergency services using a VoIP service provider: Please note
that not all VoIP service providers enable users to call emergency services.
Such requirements vary by country. If you have questions about this capa-
bility, please contact your VoIP service provider.
•811 feature: By dialing 811 on the Syspine A50 Plus Phone System, you
can call back the last phone that was used to dial an emergency number.
This information will be stored for only 24-48 hours after an emergency
number is dialed.
NOTE: This feature may not work if the phone has not been registered with the
Syspine A50 Plus Phone System by your phone system administrator.
•Emergency-number location obligations that may apply to certain
owners of Syspine A50 Plus: Your telephone company or voice/VoIP ser-
vice provider may be required under applicable law to provide a telephone
number and address associated with that telephone number to emergency
services when a caller dials an emergency number. Further, certain coun-
tries' laws may require the owner/operator of a multi-line telephone system
(MLTS), such as Syspine A50 Plus, to provide emergency services with the
physical location/address of the phone that was used to call an emergency
number, in addition to the caller's telephone number. In such cases, compli-
ance with such MLTS laws is your responsibility. Please note that Syspine
A50 Plus does not provide to emergency services with the physical loca-
tion/address of a phone that is used to call an emergency number.
Privacy Considerations
The following information describes privacy issues related to the Syspine A50
Plus Phone System.
Privacy of Calls
Various components of the Syspine A50 Plus Phone System must exchange
data so that calls can be placed and received. Similar to many traditional phone
systems, where people with access to the office phone network may be able to
listen to phone calls, people with access to the office LAN may also be able to
listen to phone calls placed using the Syspine A50 Plus Phone System.
Calls—which are comprised of data packets that pass between Syspine A50
Plus, phone line adapters, and phones—travel over the office LAN and are not
encrypted. For example, the caller ID information that is exchanged between

the phones and Syspine A50 Plus is not encrypted. Likewise, a conversation
that is transmitted from one phone to another phone is not encrypted.
However, data that is exchanged between the Syspine A50 Plus and Syspine
A50 Plus is encrypted.
Privacy of SMTP Servers
The information that is transmitted from the Syspine A50 Plus to the SMTP
server (such as, a Microsoft®Exchange®server on the LAN or an ISP’s E-mail
server on the Internet) will be encrypted or not depending on whether the
SMTP server requires encryption. Information that may not be encrypted
includes the user name and password for logging on to the SMTP server and
voice messages sent as E-mail attachments. For more information about the
Syspine A50 Plus’s connection to the SMTP server, contact the Syspine A50
Plus Phone System administrator.
Privacy of Backups
The Syspine A50 Plus Phone System administrator may choose to make a
backup of the data on the Syspine A50 Plus. Data saved in the backup file is
not encrypted. Therefore, it is recommend that the Syspine A50
Plus Phone System administrator store backups on a removable hard drive that
can be disconnected from the LAN and stored in a secure location (for exam-
ple, on a disk that can be stored in a locked drawer).
Transfer of Syspine A50 Plus
Before transferring the Syspine A50 Plus to a third party, permanently delete all
information using the Erase Data program that comes on the installation CD.
See Resetting To Factory Defaults on page 132 for more information.
Security Considerations
Security and privacy are related topics. Privacy Considerations discusses the
handling of users’ personal information. This topic focuses on the issues
involved securing the Syspine A50 Plus Phone System.
While Voice over Internet Protocol (VoIP) brings the power of the Internet to
phone services, it also introduces some security issues. Unless the office LAN
is secure, employees or callers could change phone settings, listen to others'
voice messages, and even access the public address system, if available.
Consider the following issues in creating a secure phone system:
Change Default Passwords

The first step toward securing the Syspine A50 Plus Phone System is to
change the default password of the Syspine A50 Plus. The default password for
the Syspine A50 Plus is syspine.
System Vulnerabilities
The Syspine A50 Plus Phone System runs on the office LAN, and the organiza-
tion may have a wireless LAN. While convenient and popular, the security fea-
tures in many wireless default implementations may not be adequate. Consider
whether the LAN security configuration, especially the wireless LAN security
configuration, is correct for the business.
Firewall Issues
It’s a good idea to use firewalls to help protect an office LAN. A firewall blocks
requests or communication attempts from any unspecified programs.
If using a third-party firewall to provide security, instead of the default Win-
dows® Firewall, Assistant and Administrator will not be able communicate with
the Syspine A50 Plus. To avoid this problem, create firewall exceptions in the
firewall program for Administrator and Assistant. A firewall exception allows
selected programs to connect with a computer.
If using a third-party firewall, refer to its documentation for instructions on creat-
ing firewall exceptions.
Security of Backups
Phone system data is not encrypted when a backup is created. Therefore, it is
recommended that the Syspine A50 Plus Phone System administrator store
backups on a removable hard drive, which can be disconnected from the LAN.
Environmental Considerations
To conserve natural resources, printing a hard copy of this manual
should only be performed if absolutely necessary. Adobe®Acrobat®
and most printers support printing two pages on one sheet. Refer to
the printer User Manual for more information.

This publication, including all photographs, illustrations and software, is pro-
tected under international copyright laws, with all rights reserved. Neither this
publication, nor any of the material contained herein, may be reproduced with-
out written consent of the manufacturer.
Microsoft, Windows XP, and Windows Vista are trademarks of the Microsoft
group of companies.
© Copyright July 2010 http://www.syspine.com

i
Introduction ................................................................................................... 1
Product Info and Advantages ..................................................................... 2
Key Advantages of Syspine A50 Plus......................................................... 3
Unpacking the Syspine Phone System ......................................................4
Package Contents.................................................................................... 4
Optional Contents.................................................................................... 5
Tour of the Syspine Phone System ............................................................6
Front View............................................................................................... 6
Rear View............................................................................................... 7
Bottom View............................................................................................ 8
LCD Panel .............................................................................................. 9
LED Behavior........................................................................................ 10
Syspine IP Phone 310 ..............................................................................11
Front View............................................................................................. 11
IP Phone 310 Operation ......................................................................... 12
Rear View............................................................................................. 14
Installation ................................................................................................... 15
Hardware Installation ...............................................................................16
LAN Setup ............................................................................................ 16
Recommended Installation Process ......................................................... 17
Locating the Syspine A50 Plus ................................................................ 18
Connecting the Syspine A50 Plus to Power and LAN................................. 20
Connecting the Syspine A50 Plus to the PSTN.......................................... 22
Locating IP Phone 310s.......................................................................... 23
IP Phone 310 Cable Connections ............................................................ 24
Connecting IP Phone 310s to the LAN ..................................................... 25
Syspine A50 Plus Installation ...................................................................26
System Requirements ............................................................................ 26
Installing Syspine Tools.......................................................................... 26
Logging on to The Syspine A50 Plus ....................................................... 30
Changing the Syspine A50 Plus Password ............................................... 32
Setting the Date and Time ...................................................................... 33
Auto Installation ........................................................................................35
Powering Down the Syspine A50 Plus .....................................................37
Configuring the IP Phone 310s ................................................................38

ii
Adding a New User ................................................................................ 38
Basic Features............................................................................................. 43
Making Calls to Extensions ...................................................................... 44
Making External Calls .............................................................................. 45
Receiving Incoming Calls ......................................................................... 46
Transferring Calls .....................................................................................47
Using Voicemail ....................................................................................... 48
Leaving Voicemail.................................................................................. 48
Retrieving Voicemail............................................................................... 48
Configuring Voicemail Options................................................................. 49
Advanced Features..................................................................................... 51
Using a Public Address System ............................................................... 52
Internal Page......................................................................................... 52
External Page........................................................................................ 52
Using Call Park and Retrieve ...................................................................54
Parking a Call........................................................................................ 54
Retrieving a Parked Call ......................................................................... 55
Using Agent Group ................................................................................... 56
Configuring Call Agent Groups ................................................................ 56
Using User Group .................................................................................... 60
Configuring User Groups ........................................................................ 60
Voicemail to E-mail Forwarding ............................................................... 63
Configuring E-mail Server Information...................................................... 63
Configuring User Information................................................................... 65
Administrator Software Configuration...................................................... 69
Syspine A50 Plus .....................................................................................70
The Phone Setting Tab ............................................................................ 72
Using the User Menu.............................................................................. 72
Using the Voice Services Menu ............................................................... 82
Using the Others Menu........................................................................... 92
The Call Routing Tab ...............................................................................96
Configuring Incoming Call Routing........................................................... 96
Configuring Outgoing Call Routing......................................................... 107

iii
The System Setting Tab .........................................................................117
Using the Status Menu ......................................................................... 118
Using the Properties Menu.................................................................... 119
Using the Backup Menu........................................................................ 128
Using the Others Menu......................................................................... 131
The Group Setting Tab ...........................................................................135
Configuring Call Agent Groups .............................................................. 135
Configuring User Groups ...................................................................... 143
Configuring Pickup Groups ................................................................... 148
Troubleshooting........................................................................................ 153
Common Issues .....................................................................................153
Quick Reference Guides........................................................................... 157
Voicemail Quick Guide ...........................................................................158
Syspine A50 Plus Wall Mounting Template............................................ 159
Index........................................................................................................... 160

iv

1
Introduction
Designed for ease of use and manageability, the Syspine A50 Plus combines
the Syspine A50 Plus base unit and Syspine IP Phone 310s in one easy to
install, end-to-end, communication solution.
The user friendly, Syspine A50 Plus provides the management and user
interface tools for the Syspine A50 Plus.
The Syspine A50 Plus provides public switched telephone network (PSTN) and
Voice over Internet Protocol (VoIP) service interconnection specifically
designed to empower small business customers to manage customer call traf-
fic and employee use.
The IP Phone 310 combines ease of use with advanced functionality and ergo-
nomic design.
Combined with a low Total Cost of Ownership (TCO), the Syspine Phone Sys-
tem is the ideal communication tool.

Introduction
2 Product Info and Advantages
1.1 Product Info and Advantages
• Lower Total Cost of Ownership —The Syspine A50 Plus provides great value for
small businesses. Cut costs by routing calls over the Internet via SIP trunks from
your service provider.
– "Future proof" design. No additional system HW, SW, or licensing to add SIP
trunks or IP phones.
– Built in Intelligent Operator attendant with one digit menu routing and an over 115
hour Voice Mail system with message forward to Email.
• Easy Set Up —Unlike other traditional IP PBX phone systems, familiar-looking
screens (GUIs) provide easy wizards with step by step set up for installation, config-
uration, and changes.
– Plug in to your existing LAN, click Auto Set Up in Administration and your
Syspine phones appear.
– Lower expense by handling Moves, Adds and Changes (MAC) for your office
phone system.
• Mobility Apps —Place and receive customer calls while away from the office or at a
remote office with ease. On the go employees maximize productivity and are acces-
sible….even when freed from your desk or office.
– Call forwarding to cell or remote phones and Voicemail to E-mail messages give
effortless mobility.
– Remote Office workers stay connected. Broadband internet connects your
remote IP phone / Softphone extension to the main office system and shares the
same phone lines and features.
– Smartphone applications will integrate mobility with popular devices. Extend your
business phone wherever and whenever your Smartphone is active (next
release).
• Improve Customer Service, Support, and Sales —Respond quickly to customers
with clients with Agent and User Call Groups. Route calls to the right person or
department and ring all members or evenly distribute calls to improve customer
response time.
– Queue calls with recorded announcements while agents “Log in/Log out” based
on call loads.
– Utilize 10 Party Conference Rooms “on the fly” or with managed access. Keep
everyone connected, informed, and updated…all of the time.
– Manage and export system Call History Reports of incoming, outgoing, or inter-
nal calls.

Introduction
Product Info and Advantages 3
1.1.1 Key Advantages of Syspine A50 Plus
•Reliable and intelligent hardware design
– Built-in ATA module (supports 4 or 8 PSTN-line ports)
– LCD operator panel enables multiple installation methods
– Fan-less design for low ambient noise environment and energy savings
– Gigabit Ethernet support
– Support for SIP standard devices: IP phones, gateways, etc.
•Popular small business calling features
– Integrates both VoIP/SIP trunks and traditional analog phone lines
– Call Transfer, Call Forward, Call Park, Call Retrieve and Call Pickup
– Internal page to user, group or external page through add on speakers
– 10-party conference rooms with managed or “on-the-fly” anytime access
– More than 115 hours of solid state voicemail storage capacity
•Flexible call routing
– Automatic forwarding of voicemail by email
– Flexible call distribution for small call center agent operations
– Automatic route selection with overflow routing
– Intelligent office manager for day, night, weekends and holiday schedul-
ing
– Menu driven auto attendant with one digit routings
– 3-Tier user call restriction tables and block list
– Agent and User Group ring options with log in/log out capabilities
•Unsurpassed user friendly interface
– Browser-based system administration
– Auto installation of Syspine IP phones and PSTN trunks with just one
mouse-click
– Setup configuration wizards make changes amazingly easy
– Auto detection of new installed or relocated Syspine phones
•Mobility
– Remote office extensions (IP phones and Softphones) via broadband
internet
– SP 310 Softphone for PC’s provides extensions for on the road and out
of office employees.

Introduction
4 Unpacking the Syspine Phone System
1.2 Unpacking the Syspine Phone System
1.2.1 Package Contents
Verify all contents are present and in good condition. If any items are missing or dam-
aged, contact the dealer immediately.
NOTE: To conserve natural resources, it is advised that you print a
hard copy of the supplied User Manual only if absolutely
necessary. Adobe® Acrobat® and most printers support
printing two pages on one sheet. Refer to your printer’s User
Manual for more information.
Syspine-A50 Plus DC Adapter Power Cable
1 x 3M RJ-45 (Male)
Ethernet Cable (yellow)
4 x 3M RJ-11 (Male)
Phone Line Cables
2 x Power Cable Clips
Installation and
Help CD, includes
User’s Manual
Quick Start Guide Wall Mounting Kit
SyspineA50Plus
POWER SYSTEM LINE1LINE2GATEWAY
RESET
IP
Quick Start Guide

Introduction
Unpacking the Syspine Phone System 5
1.2.2 Optional Contents
4 x 3M RJ-11 Male Phone Line Cable
Included with Optional ATA Module

Introduction
6 Tour of the Syspine Phone System
1.3 Tour of the Syspine Phone System
1.3.1 Front View
No. Item Description
1. Top Ventilation Cooling vent—do not obstruct
2. Panel Release Press to remove LCD panel
3. LCD Panel See LCD Panel on page 9
4. Ventilation Cooling vents—do not obstruct
Syspine A50 Plus
POWER SYSTEMLINE1LINE2GATEWAY
RESET
IP
2
3
4
1
4

Introduction
Tour of the Syspine Phone System 7
1.3.2 Rear View
No. Item Description
1. Telephone Lines Module 1 telephone lines P1 to P4
2. DC IN Jack Connect the DC power adapter to this jack
3. Phone Line LCDs Indicates phone line activity on the corre-
sponding line
4. Status LED Indicates module 1 connection status
5. Optional
Telephone Lines Module 2 telephone lines P5 to P8 (optional)
6. LINE OUT Connect an output device, such as a Public
Address system or speaker. See Using a
Public Address System on page 52
7. LINE IN Standard Line-in jack. See Service Manual
for updated functions
8. USB Ports Connect USB devices to these ports
9. LAN Port Connect an Ethernet RJ-45 to the LAN
P4 P3 P2 P1
DC IN
1234 678 95

Introduction
8 Tour of the Syspine Phone System
1.3.3 Bottom View
No. Item Description
1. Module Feet Desktop non-skid feet
2. Wall Fixing Slots Attach to wall using wall mounting template
(see Syspine A50 Plus Wall Mounting Tem-
plate on page 159)
12

Introduction
Tour of the Syspine Phone System 9
1.3.4 LCD Panel
No. Item Description
1. LCD panel 2 x 16 characters 5 x 7 dot display
2. Power LED LED lights orange in power-on state
3. System LED LED lights blue when system is in ready
state
4. Line Module1
LED Tri-color Line 1 Module LED
5. Line Module2
LED Tri-color Line 2 Module LED
6. Gateway Module
LED Tri-color Gateway Module LED
7. Left Button Up one level in Admin Mode
8. Enter Button Press to Apply settings / Down one level in
Admin mode
Hold for 5 seconds to enter Admin Mode
9. Down Button Scroll down through options in Admin Mode
10. Up Button Scroll up through options in Admin Mode
11. Right Button View lower line message
Select option in Admin Mode
RESET
IP
QUANTA COMPUTER
POWER SYSTEM LINE1 LINE2 GATEWAY
Syspine A50 Plus
POWER SYSTEM LINE1 LINE2 GATEWAY
RESET
IP
12 3 4 5 6 789101112 13

Introduction
10 Tour of the Syspine Phone System
NOTE: The Syspine A50 Plus is set to DHCP client enabled as default and can-
not be changed.
1.3.5 LED Behavior
12. IP Button Push to view: IP address, subnet mask,
default gateway, DNS server, and DHCP
Mode (enabled or disabled)
13. Reset Button Hold for 5 seconds to reset the system (see
Powering Down the Syspine A50 Plus on
page 37)
LED Behavior/Color Description
Power Solid Orange Power on
Off Power off
System Status Solid Blue System in ready state
Blinking Blue System booting or system failure
detected
Line Module 1 Solid Red Module 1 failure detected
Solid Orange Module 1 booting
Solid Green Module 1 in service (registered)
Line Module 2 Solid Red Module 2 failure detected
Solid Orange Module 2 booting
Solid Green Module 2 in service (registered)
Gateway
Module Solid Red Gateway Module failure detected
Solid Orange Gateway Module active, but WAN
is inactive
Solid Green Gateway Module active, and WAN
is connected
No. Item Description